2024 VOLKSWAGEN TIGUAN Complaints and Recall Information

UNKNOWN OR OTHER

APPLE CARPLAY AND ANDROID AUTO DISCONNECTS AT MULTIPLE LOCATIONS WHILE DRIVING. IT IS DUE TO WIFI TURNING OFF AUTOMATICALLY. AND VEHICLE IS BEEN TO DEALERSHIP 3 times. BUT NO RESOLUTION. WIFI TURNS OFF ITSELF AND CARPLAY OR NAVIGATION IS INTERRUPTED. EVERY-TIME THIS HAPPENS AND CAR NEEDS TO BE PULL OVER AND HARD RESET THE INFOTAINMENT SYSTEM TO GET THE WIFI BACK ONLINE. IT STARTED JUST AFTER TWO MONTHS OF PURCHASE.

ELECTRICAL SYSTEM

APPLE CARPLAY AND ANDROID AUTO DISCONNECTS AT MULTIPLE LOCATIONS WHILE DRIVING. IT IS DUE TO WIFI TURNING OFF AUTOMATICALLY. AND VEHICLE IS BEEN TO DEALERSHIP 3 times. BUT NO RESOLUTION. WIFI TURNS OFF ITSELF AND CARPLAY OR NAVIGATION IS INTERRUPTED. EVERY-TIME THIS HAPPENS AND CAR NEEDS TO BE PULL OVER AND HARD RESET THE INFOTAINMENT SYSTEM TO GET THE WIFI BACK ONLINE. IT STARTED JUST AFTER TWO MONTHS OF PURCHASE.

ENGINE AND ENGINE COOLING

The contact owns a 2024 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated, though the vehicle had previously been serviced within 1,600 miles. The vehicle was taken to an independent mechanic, who informed the contact that the engine had consumed four quarts of oil within 1,600 miles. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was not repaired. The vehicle was taken to the dealer, who was unable to corroborate the independent mechanic's determination, instead finding that the vehicle was functioning normally. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,800.

BACK OVER PREVENTION

The contact owns a 2024 Volkswagen Tiguan. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact almost struck a pedestrian in a wheelchair due to the failure. The dealer was made aware of the failure. The contact was informed that parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V082000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,500.

EXTERIOR LIGHTING

The contact owns a 2024 Volkswagen Tiguan. The contact stated that the vehicle was involved in a crash that damaged the driver's side headlight. The vehicle was taken to the dealer for repair; however, the contact was informed that the headlight Part Number: 5NL-941-113-D was on a national back order. The vehicle was not repaired and remained with the dealer. The manufacturer was contacted for assistance in shipping the part to the dealer, but no assistance was provided. Additionally, the contact received notification of NHTSA Campaign Number: 25V082000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

BACK OVER PREVENTION

The contact owns a 2024 Volkswagen Tiguan. The contact stated that the vehicle was involved in a crash that damaged the driver's side headlight. The vehicle was taken to the dealer for repair; however, the contact was informed that the headlight Part Number: 5NL-941-113-D was on a national back order. The vehicle was not repaired and remained with the dealer. The manufacturer was contacted for assistance in shipping the part to the dealer, but no assistance was provided. Additionally, the contact received notification of NHTSA Campaign Number: 25V082000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

BACK OVER PREVENTION

The contact owns a 2024 Volkswagen Tiguan. The contact received notification of NHTSA Campaign Number: 25V082000 (Back Over Prevention). The contact stated that while the transmission was shifted into reverse(R), the rear-view camera image was black and had since failed to provide an image of the rear of the vehicle. The vehicle was taken to a dealer three times however, the dealer denied the repair because the update was not available. The manufacturer was not notified of the failure. The failure mileage was unavailable.

ENGINE

Low engine oil light appeared after 1000 miles. Car was topped off with oil and light appeared again. Oil consumption test was conducted car is burning 4.5 q per 1000 miles, results have not been consistent. VW claims this test is within their parameters but the car can longer travel 1000 miles until an oil change. More symptoms have appeared such as a decent size smoke cloud on engine startup. Both Volkswagen dealerships have said this is not normal to a new car and said you should contact customer service. It’s been 2 weeks and they have yet to respond.

UNKNOWN OR OTHER

My Tiguan has a feature called Auto Unlock. All four doors & the back lift gate are automatically unlocked when the car is put into park or the ignition is turned off. Anytime I pull into a parking lot, park on the street or even pull over to look at my phone the car unlocks. When I am concentrating on driving and parking safely I should not have to worry that all the doors are unlocked This option makes me feels unsafe driving my car - anybody can access any door & get in to the car &/or grab something from the car. How can this be considered a safety feature? It makes me feel so unsafe - I should not feel any trepidation when driving my car. In this era of car hijackings & theft - this is a feature that should be optional. I should be able to turn it off. I have researched how to disable this feature & it is not possible. Please let me know if the NHTSA can help me, & countless others who have this option on their cars, to feel safe when driving my car. I look forward to hearing a response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

I am a passenger of a Volkswagen Tiguan and the owner ran into a store to pick something up and the vehicle shuts off, even when the keys are present in 80 degree weather. While it shouldn’t happen, what would happen if there were children present and an absent minded parent didn’t realize that the car would shut down and cook and kill their children?

UNKNOWN OR OTHER

The rear view camera only works half of the time and gives and error the camera is not available at this time. There was a recall but the VIN on this car was not included The transmissions revs high before shifting at times and at time when not pressing the gas, coasting downhill No check engine or warning lights come on Both issues have been recurring over the last couple of months

VEHICLE SPEED CONTROL

I am writing to formally express my deep concern and disappointment regarding the sudden failure of my Volkswagen Tiguan SE, a brand-new vehicle purchased just three months ago. While driving, the car abruptly stopped in the middle of the road, putting my entire family in grave danger. Fortunately, there was no vehicle immediately behind us, or this could have resulted in a serious accident. Safety Concerns: This incident raises serious questions about the reliability of this vehicle model and whether such a failure should ever occur in a brand-new car. A sudden breakdown in traffic is unacceptable, and I strongly condemn the presence of such cars on the road if they pose safety risks. Service & Response Issues: Following this incident, I contacted Volkswagen’s service team at Lewisville Volk Vogen ,893 S Stemmons Fwy Lewisville, TX 75067 to investigate the issue and provide urgent assistance. However, after completing the service I got the heating error again in the car. This puts me in very deep state about this car. I have the incident report with me with stale enginer issue and the service done by Volkvogen team and the issue still persists. Request for Immediate Action: I request Volkswagen to take urgent action to recall this kind of car which risks my entire family life into danger. If Car stops on highway, we all will die instantly along with others who will be behind us. Sincerely, [XXX] [XXX] Vehicle Details – VIN- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

I am writing to formally express my deep concern and disappointment regarding the sudden failure of my Volkswagen Tiguan SE, a brand-new vehicle purchased just three months ago. While driving, the car abruptly stopped in the middle of the road, putting my entire family in grave danger. Fortunately, there was no vehicle immediately behind us, or this could have resulted in a serious accident. Safety Concerns: This incident raises serious questions about the reliability of this vehicle model and whether such a failure should ever occur in a brand-new car. A sudden breakdown in traffic is unacceptable, and I strongly condemn the presence of such cars on the road if they pose safety risks. Service & Response Issues: Following this incident, I contacted Volkswagen’s service team at Lewisville Volk Vogen ,893 S Stemmons Fwy Lewisville, TX 75067 to investigate the issue and provide urgent assistance. However, after completing the service I got the heating error again in the car. This puts me in very deep state about this car. I have the incident report with me with stale enginer issue and the service done by Volkvogen team and the issue still persists. Request for Immediate Action: I request Volkswagen to take urgent action to recall this kind of car which risks my entire family life into danger. If Car stops on highway, we all will die instantly along with others who will be behind us. Sincerely, [XXX] [XXX] Vehicle Details – VIN- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

I am writing to formally express my deep concern and disappointment regarding the sudden failure of my Volkswagen Tiguan SE, a brand-new vehicle purchased just three months ago. While driving, the car abruptly stopped in the middle of the road, putting my entire family in grave danger. Fortunately, there was no vehicle immediately behind us, or this could have resulted in a serious accident. Safety Concerns: This incident raises serious questions about the reliability of this vehicle model and whether such a failure should ever occur in a brand-new car. A sudden breakdown in traffic is unacceptable, and I strongly condemn the presence of such cars on the road if they pose safety risks. Service & Response Issues: Following this incident, I contacted Volkswagen’s service team at Lewisville Volk Vogen ,893 S Stemmons Fwy Lewisville, TX 75067 to investigate the issue and provide urgent assistance. However, after completing the service I got the heating error again in the car. This puts me in very deep state about this car. I have the incident report with me with stale enginer issue and the service done by Volkvogen team and the issue still persists. Request for Immediate Action: I request Volkswagen to take urgent action to recall this kind of car which risks my entire family life into danger. If Car stops on highway, we all will die instantly along with others who will be behind us. Sincerely, [XXX] [XXX] Vehicle Details – VIN- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)