2014 SUBARU XV CROSSTREK

ENGINE

I am reporting a complete engine failure on my 2014 Subaru Crosstrek at 140,000 miles due to a valve spring issue that appears to match Subaru’s Recall WTY-84 (NHTSA Campaign 18V772000). I checked my VIN and it currently shows no open recalls, but I’ve reviewed Subaru’s own documentation that lists 2013–2016 Crosstreks as affected by this defect. My vehicle clearly falls within that production range and has now suffered the exact failure described in that recall — a fractured valve spring causing a complete engine malfunction. I never received a recall notice, and when I contacted Subaru, they acknowledged the VIN wasn’t included in the recall despite the year, make, model, and symptoms matching exactly. This raises concern that the recall scope is too narrow and is excluding other affected vehicles. This failure created a safety issue due to sudden engine loss while driving and has led to significant repair costs that I believe should have been prevented. I am asking NHTSA to investigate whether additional VINs — including mine — should be added to the recall to prevent further safety risks for other Subaru owners in the same situation.

ELECTRICAL SYSTEM

When attempting to put the car in park, the key will not release and is stuck. Incident happens often in recent past days. Key will not release from ignition.

UNKNOWN OR OTHER

When attempting to put the car in park, the key will not release and is stuck. Incident happens often in recent past days. Key will not release from ignition.

UNKNOWN OR OTHER

I have been getting my 2014 Subaru Crosstrek serviced at Continental Subaru in Anchorage, Alaska for the last 4.5 years. I initially thought that they were an honest dealer/mechanic. I originally bought my Subaru in California and drove it up to Anchorage and it has been here ever since. My car burns oil very quickly. I mentioned this several times and the dealer always said it wasn't that big of an issue. Between oil changes I frequently had to add a couple of quarts of oil in addition to what they added during the oil changes because the car was burning so much oil. Recently in the last year, Continental Subaru told me my spark plugs were bad. I brought the car in because my cylinders were misfiring. They replaced the spark plugs. However a month later the issue still persisted. I called Subaru and had them replace the spark plugs again. At this point they said it was just the spark plugs. The issue persisted. I took my Subaru to a local mechanic this time since I felt like Continental was not being honest in their inspection of my car. Turns out the problem is much worse than Subaru was letting on for so many years. My car burns a lot of oil. which is a manufacturing issue. They continually told me it wasn't an issue. Probably because my car was still under warranty. Now that my car is not under warranty they finally admit that there are a lot of underlying issues. Except now I have to pay out of pocket because the car is now out of warranty. Since the car burns oil at such a fast rate, the head gaskets have warped. The valve cover gaskets need to be replaced and are leaking oil into my spark plugs and my coils. So now that my car is out of warranty suddenly I have to pay out of pocket almost $9000 to get the valve cover gaskets, head gaskets, spark plugs, coils, engine harness, all replaced. The variable valve timing is leaking. And there is internal mixing of oil and coolant in the motor. They have been extremely dishonest with me for years. I want a recall.