2017 SUBARU OUTBACK

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.

Risk: In the event of a crash necessitating passenger frontal air bag deployment, the air bag may not deploy properly, increasing the risk of injury.

STEERING:COLUMN

Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.

Risk: If the knee guard is not properly attached and the driver is not wearing a seatbelt, the knee guard may not be able to properly restrain the driver's lower body in the event of a crash, increasing the risk of injury.

STEERING:COLUMN

Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.

Risk: The loss of steering ability would increase the risk of a crash.

UNKNOWN OR OTHER

Subaru was not willing to cover the cost to replace their faulty gear shifter. My key gets stuck in the ignition. This problem has been confirmed by a dealership. No warnings happen, it gets stuck. This is a safety issue because I have to leave my keys in my car (unlocked) and come back for them when the car decides to recognize that it is in park. This is a know issue and Subaru wiped its hands of me and said deal with it by yourself.

ELECTRICAL SYSTEM

Subaru was not willing to cover the cost to replace their faulty gear shifter. My key gets stuck in the ignition. This problem has been confirmed by a dealership. No warnings happen, it gets stuck. This is a safety issue because I have to leave my keys in my car (unlocked) and come back for them when the car decides to recognize that it is in park. This is a know issue and Subaru wiped its hands of me and said deal with it by yourself.

POWER TRAIN

AT ABOUT 112,000 MILES, MY 2017 SUBARU OUTBACK'S TRANSMISSION SHOWED SIGNS OF FAILURE. THE "MANUAL SHIFT" GEAR LEVER POSITION WOULD NO LONGER INCREASE OR DECREASE THE TRANSMISSION RPM AND A WHIRRING AND CLICKING NOISE BECAME APPARENT AND INCREASED OR DECREASED WITH SPEED. THE SUBARU DEALER IN SALISBURY, MD DIAGNOSED A FAILING TRANSMISSION AND QUOTED $9,916 TO REPLACE IT.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Car was being driven on the highway in cruise control, when the cruise control turned off and the car began to decelerate. When the gas pedal was pressed, the RPMs shot up but there was no acceleration. The car was pulled over, turned off, and we were not able to turn it on again. The car was towed to a shop, where they were able to identify the engine wasn’t working but not the root cause, and also mentioned the possibility of there being a transmission problem. We then brought it to a Subaru dealer, and they said a similar thing without being able to diagnose anything more specific. This car is 8 years old and has had routine, consistent maintenance the entire time. The surprise of an engine failure with no warning is very alarming and dangerous.

UNKNOWN OR OTHER

Car was being driven on the highway in cruise control, when the cruise control turned off and the car began to decelerate. When the gas pedal was pressed, the RPMs shot up but there was no acceleration. The car was pulled over, turned off, and we were not able to turn it on again. The car was towed to a shop, where they were able to identify the engine wasn’t working but not the root cause, and also mentioned the possibility of there being a transmission problem. We then brought it to a Subaru dealer, and they said a similar thing without being able to diagnose anything more specific. This car is 8 years old and has had routine, consistent maintenance the entire time. The surprise of an engine failure with no warning is very alarming and dangerous.

ENGINE

Car was being driven on the highway in cruise control, when the cruise control turned off and the car began to decelerate. When the gas pedal was pressed, the RPMs shot up but there was no acceleration. The car was pulled over, turned off, and we were not able to turn it on again. The car was towed to a shop, where they were able to identify the engine wasn’t working but not the root cause, and also mentioned the possibility of there being a transmission problem. We then brought it to a Subaru dealer, and they said a similar thing without being able to diagnose anything more specific. This car is 8 years old and has had routine, consistent maintenance the entire time. The surprise of an engine failure with no warning is very alarming and dangerous.

UNKNOWN OR OTHER

We have a Subaru 2017 and have had to replace the windshield TWICE. In each instance a small rock flew up and cracked the windshield. I have owned different models of cars for years and have NEVER had to replace a windshield twice? Is there a manufacturing defect in these windhshields? Both times we have taken it to a Subaru dealer to have the windshield replaced and we ordered Subaru windshields NOT an after market product. I will upload the documents from the two dealers when I can but I just wanted to see if this is a common issue? Looking online it seems to be.

UNKNOWN OR OTHER

My windshield (which has had multiple class action lawsuits) cracked spontaneously sitting in my driveway. I contacted Subaru of America and they denied any responsibility and claimed there is no assistance they can provide. This crack has gone from about half of my windshield to nearly the entire windshield horizontally. This is clearly a defective product as numerous complaints have been made by owners of multiple Subaru models including the Outback. This is indeed a huge safety concern along with a very unfortunate lack of accountability by Subaru of America.

VISIBILITY/WIPER

My windshield (which has had multiple class action lawsuits) cracked spontaneously sitting in my driveway. I contacted Subaru of America and they denied any responsibility and claimed there is no assistance they can provide. This crack has gone from about half of my windshield to nearly the entire windshield horizontally. This is clearly a defective product as numerous complaints have been made by owners of multiple Subaru models including the Outback. This is indeed a huge safety concern along with a very unfortunate lack of accountability by Subaru of America.

ELECTRICAL SYSTEM

I'm the original owner, purchased May 2017, and have had to replace the battery five times. Online research indicates that the root cause is phantom draining caused by the DCM apparently searching for a no longer existent 3G signal. Subaru has not addressed the issue directly and has instead issued a technical service bulletin to AAA affiliates to advise their customers to go to dealerships for larger batteries, group 47, with higher cold cranking amps which will also require new battery trays, hold downs and an adjustment to the car's computer. My dealership in Carlsbad, CA informed me the cost might exceed $650 and would not be covered by Subaru. I strongly believe this is an issue that Subaru must address on their dime.

VISIBILITY:WINDSHIELD

The contact owns a 2017 Subaru Outback. The contact stated that while the vehicle was parked and unoccupied in the garage, the contact’s son opened the garage door and became aware of a crack on the front passenger’s side windshield. A dealer was contacted. The vehicle was taken to the dealer where it was determined that the windshield needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was informed that vehicle was too old to repair. The approximate failure mileage was 110,000.

VISIBILITY/WIPER

Ongoing problem with Subaru. Spontaneous windshield crack. 74 degrees, parked in shade, no chips. Came out and has the crack completely across windshield just above drivers eyeline. This is has happened to many Subaru owners and Subaru does nothing. Now I want Safelite to do repair, but Subaru will not honor any work involving eyesight navigation unless it is Subaru glass,

ENGINE

‚ÄâHi I had my car into the local Subaru Dealership (Wheeling Subaru) a few weeks ago to investigate a couple of issues that the car has been having for years (and they have never been able to find). Over the course of that investigation, they finally were able to recreate two issues that should have been covered under the warranty since it's been happening and reported to them for years (the seat memory programming button isn't working and the right sight steering wheel controller isn't working). The parts and labor for those two issues come to $545. But the much bigger issue is that they told me the engine needs to be pulled out and resealed because of cam carrier and spark plug gasket leaks, and that repair is $5,076 plus tax. When I expressed astonishment over this and asked what is going on, the service advisor explained this is a common problem with Subaru cars from this model year because of the switch from timing belts to whatever it has now. with the CVT engine I looked around online and discovered that this is a common issue with 2017 Outbacks. I thought I was making an investment that would last when I bought a brand new Subaru rather than a Ford, Honda, Toyota, Hyundai, etc because Subaru was supposed to be a car that did not have poor quality manufacturing issues like this. Given that this appears to be a common issue with the way this model and year car was manufactured, I am very upset that Subaru is not fixing this under recall but is expecting me to pay $5076 (before tax) to have what was explained to me as a manufacturing defect repaired. Since I've seen a lot of reports for other Subaru owners of this issue, I was advised to file a report with you to investigate. Thank you so much for investigating. Sincerely, [XXX] ‚Äâ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

Repeatedly DEAD BATTERY Caused by a parasitic drain from a faulty DCM fuse, and an alternator programmed from the factory to NOT fully charge the battery.

ENGINE

PER SUBARUS BULLETIN 02-192-25 POSED ON 10-26-2024 THEY PROVIDED DETAILS ON HOW TO FIX A LEAK FROM ZONE 4 FOR CAM SHAFT CARRIER AND VALVE COVER. I HAVE A LEAK FROM THESE TWO ITEMS NOTED. I HAVE BEEN BREATHING THE OIL FUMES FOR WHO KNOWS HOW LONG. I HAVE HAD THESE ISSUES CONFIRMED BY BOTH SUBARU DEALERSHIP SERVICE CENTER AND AN INDEPENDENT SERVICE CENTER. NO ENGINE LIGHTS HAVE BEEN DISPLAYED OR CAME ON TO INDICATE ANY OF THESES ISSUES. THE ODOR OF STRONG OIL JUST GOT WORSE OVER TIME AND MY VEHICLE ONLY HAS 87000 ORIGINAL MILES ON IT AND HAS PROPER DOCUMENTED OIL CHANGE AND SERVICE EVERY 3000 MILES.

EXTERIOR LIGHTING

Headlight lenses fill up with water on interior of lenses causes headlights to distort lighting and reduced visibility.

UNKNOWN OR OTHER

I drive 2.5miles to work, Tuesday [XXX], I was turning into the parking lot and my car just cut off. I couldn't use flashers, restart it, put it in park or anything else. I called my husband to come help. I thought maybe the battery cable might have come loose. It was dead. I couldn't get out, if I let my foot off the brake it would roll backwards, going into the road and I didn't want it to hurt anyone. It started smoking from the drivers front side of engine. I called my husband back and said please hurry. It took approximately 7 minutes for him to arrive. I was on the phone about the smoke when he drove up behind me. He told me to get out of the car it's on fire. He tapped my bumper to keep my car from rolling backwards. I jumped out, called 911.He had sandbags in the back of his truck. He put them under the back tires so it couldn't roll into the traffic. A lady stopped that had a fire extinguisher and [XXX] attempted to put the fire out. It was getting quite large. We couldn't open the hood, he could only spray it in the wheel area up front. He had to get back the fire was getting big. The car then exploded. It was so loud, fire and smoke. I went into work and asked to be let off for that day. I smelled like smoke and my lungs hurt. I inhaled so much smoke. My daughter got me a breathing treatment setup to help with breathing. The fire department came and put the fire out. They were so kind. No police showed up, so we only have a fire department report. The tow truck showed up and took my car away. When we got home we notified our insurance agent. :engine failed, if I had been on a busy street I would have been hit. The car just stopped where it was. Yes our insurance adjuster said it could be looked at by anyone. :Yes my safety and the ones around me were put at risk. My lungs are still suffering. :no it's not been reproduced by anyone I know of. :no, there was no indications that pointed at something being wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

ENGINE

I drive 2.5miles to work, Tuesday [XXX], I was turning into the parking lot and my car just cut off. I couldn't use flashers, restart it, put it in park or anything else. I called my husband to come help. I thought maybe the battery cable might have come loose. It was dead. I couldn't get out, if I let my foot off the brake it would roll backwards, going into the road and I didn't want it to hurt anyone. It started smoking from the drivers front side of engine. I called my husband back and said please hurry. It took approximately 7 minutes for him to arrive. I was on the phone about the smoke when he drove up behind me. He told me to get out of the car it's on fire. He tapped my bumper to keep my car from rolling backwards. I jumped out, called 911.He had sandbags in the back of his truck. He put them under the back tires so it couldn't roll into the traffic. A lady stopped that had a fire extinguisher and [XXX] attempted to put the fire out. It was getting quite large. We couldn't open the hood, he could only spray it in the wheel area up front. He had to get back the fire was getting big. The car then exploded. It was so loud, fire and smoke. I went into work and asked to be let off for that day. I smelled like smoke and my lungs hurt. I inhaled so much smoke. My daughter got me a breathing treatment setup to help with breathing. The fire department came and put the fire out. They were so kind. No police showed up, so we only have a fire department report. The tow truck showed up and took my car away. When we got home we notified our insurance agent. :engine failed, if I had been on a busy street I would have been hit. The car just stopped where it was. Yes our insurance adjuster said it could be looked at by anyone. :Yes my safety and the ones around me were put at risk. My lungs are still suffering. :no it's not been reproduced by anyone I know of. :no, there was no indications that pointed at something being wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

ELECTRICAL SYSTEM

I drive 2.5miles to work, Tuesday [XXX], I was turning into the parking lot and my car just cut off. I couldn't use flashers, restart it, put it in park or anything else. I called my husband to come help. I thought maybe the battery cable might have come loose. It was dead. I couldn't get out, if I let my foot off the brake it would roll backwards, going into the road and I didn't want it to hurt anyone. It started smoking from the drivers front side of engine. I called my husband back and said please hurry. It took approximately 7 minutes for him to arrive. I was on the phone about the smoke when he drove up behind me. He told me to get out of the car it's on fire. He tapped my bumper to keep my car from rolling backwards. I jumped out, called 911.He had sandbags in the back of his truck. He put them under the back tires so it couldn't roll into the traffic. A lady stopped that had a fire extinguisher and [XXX] attempted to put the fire out. It was getting quite large. We couldn't open the hood, he could only spray it in the wheel area up front. He had to get back the fire was getting big. The car then exploded. It was so loud, fire and smoke. I went into work and asked to be let off for that day. I smelled like smoke and my lungs hurt. I inhaled so much smoke. My daughter got me a breathing treatment setup to help with breathing. The fire department came and put the fire out. They were so kind. No police showed up, so we only have a fire department report. The tow truck showed up and took my car away. When we got home we notified our insurance agent. :engine failed, if I had been on a busy street I would have been hit. The car just stopped where it was. Yes our insurance adjuster said it could be looked at by anyone. :Yes my safety and the ones around me were put at risk. My lungs are still suffering. :no it's not been reproduced by anyone I know of. :no, there was no indications that pointed at something being wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI