2014 SUBARU OUTBACK Complaints and Recall Information

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (STI included), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Legacy and Outback vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2010-2013 Forester, 2010-2014 Tribeca, WRX, Outback, Legacy, and 2010-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Outback, and Legacy vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.

ELECTRICAL SYSTEM:IGNITION:SWITCH

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester vehicles, 2008-2011 Impreza vehicles, 2008-2014 WRX vehicles, 2005-2014 Legacy vehicles, 2005-2014 Outback vehicles and 2006-2008 Tribeca vehicles equipped with a mechanical key ignition switch installed as a replacement part. The ball spring inside the switch may break, reducing the strength of the ignition switch. If this occurs, the weight on the key ring and certain road conditions could cause the ignition switch to move out of the run position to the accessory position, turning off the engine.

Risk: The engine turning off unexpectedly can increase the risk of a crash. If a crash occurs under this condition, the air bag may not deploy, increasing the risk of injury.

PARKING BRAKE

Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Subaru Legacy and Outback vehicles equipped with a manual transmission. The electronic parking brake (EPB) may not engage as intended, allowing the vehicle to rollaway if the transmission is not in the proper gear when parked.

Risk: A vehicle rollaway can increase the risk of a crash.

VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR

Subaru of America, Inc. (Subaru) is recalling certain model year 2010-2014 Legacy vehicles manufactured November 26, 2008, to June 7, 2013, and 2010-2014 Outback vehicles manufactured January 9, 2009 to June 7, 2013. Due to contamination, components within the windshield wiper motor bottom cover may interfere with each other. If an obstruction, such as a buildup of snow or ice prevents the wiper arms from being able to stop in the parked position, the wiper motor may overheat and the bottom cover may melt.

Risk: If the windshield wiper motor overheats, the wipers may fail, reducing driver visibility and increasing the risk of a crash. Additionally, the wiper motor cover may melt, increasing the risk of a fire.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I purchased this vehicle in May 2024 within 2 months of purchase the eyesight function malfunctioned. I took it back to the dealership where I purchased it and they attempted to diagnose it at cost of parts and I ended up paying a few hundred dollars for that repair. That didn’t work and they offered to attempt something else but this was just guessing. Then a few months down the line I receive a post card in the mail for a ‘warranty extension’ on the exact issue I am having. I take it to the Subaru dealership once and they had me return a second time saying they couldn’t diagnose it at that time because the lights that appear on and off weren’t appearing for them. Returning a second time they said they were able to diagnose the issue but the warranty only covers 75%. The remaining 25% that’s left to me comes to $1098.34. The issue I have with this is being it is a safety concern. The features eyesight provides are to be additional safety features. The biggest one being the cruise control that has gone out on me while using it. Going high velocity down the freeway using it and it shuts off completely, luckily I it hasn’t caused an accident and there hasn’t been anyone behind me when it happens and no one to close in front of me but this has happened on multiple occasions to myself, my boyfriend and most recently a friend when we went out of town when I didnt think to inform her of it. We no longer use the cruise control being it is scary and a risk to our safety. I have escalated to Subaru of America who says that it is a warranty extension to care for their customers but the representative I spoke with denied it being a known issue. He says the warranty expired in 2016 for my vehicle but Subaru extended it as to care for the customers. With that in mind I do not think I’m the only one with this issue and concern or else why would they put this extension out if they’re no just trying to be compensated and avoid a recall for the issue.

FORWARD COLLISION AVOIDANCE: WARNINGS

I purchased this vehicle in May 2024 within 2 months of purchase the eyesight function malfunctioned. I took it back to the dealership where I purchased it and they attempted to diagnose it at cost of parts and I ended up paying a few hundred dollars for that repair. That didn’t work and they offered to attempt something else but this was just guessing. Then a few months down the line I receive a post card in the mail for a ‘warranty extension’ on the exact issue I am having. I take it to the Subaru dealership once and they had me return a second time saying they couldn’t diagnose it at that time because the lights that appear on and off weren’t appearing for them. Returning a second time they said they were able to diagnose the issue but the warranty only covers 75%. The remaining 25% that’s left to me comes to $1098.34. The issue I have with this is being it is a safety concern. The features eyesight provides are to be additional safety features. The biggest one being the cruise control that has gone out on me while using it. Going high velocity down the freeway using it and it shuts off completely, luckily I it hasn’t caused an accident and there hasn’t been anyone behind me when it happens and no one to close in front of me but this has happened on multiple occasions to myself, my boyfriend and most recently a friend when we went out of town when I didnt think to inform her of it. We no longer use the cruise control being it is scary and a risk to our safety. I have escalated to Subaru of America who says that it is a warranty extension to care for their customers but the representative I spoke with denied it being a known issue. He says the warranty expired in 2016 for my vehicle but Subaru extended it as to care for the customers. With that in mind I do not think I’m the only one with this issue and concern or else why would they put this extension out if they’re no just trying to be compensated and avoid a recall for the issue.

ELECTRICAL SYSTEM

I purchased this vehicle in May 2024 within 2 months of purchase the eyesight function malfunctioned. I took it back to the dealership where I purchased it and they attempted to diagnose it at cost of parts and I ended up paying a few hundred dollars for that repair. That didn’t work and they offered to attempt something else but this was just guessing. Then a few months down the line I receive a post card in the mail for a ‘warranty extension’ on the exact issue I am having. I take it to the Subaru dealership once and they had me return a second time saying they couldn’t diagnose it at that time because the lights that appear on and off weren’t appearing for them. Returning a second time they said they were able to diagnose the issue but the warranty only covers 75%. The remaining 25% that’s left to me comes to $1098.34. The issue I have with this is being it is a safety concern. The features eyesight provides are to be additional safety features. The biggest one being the cruise control that has gone out on me while using it. Going high velocity down the freeway using it and it shuts off completely, luckily I it hasn’t caused an accident and there hasn’t been anyone behind me when it happens and no one to close in front of me but this has happened on multiple occasions to myself, my boyfriend and most recently a friend when we went out of town when I didnt think to inform her of it. We no longer use the cruise control being it is scary and a risk to our safety. I have escalated to Subaru of America who says that it is a warranty extension to care for their customers but the representative I spoke with denied it being a known issue. He says the warranty expired in 2016 for my vehicle but Subaru extended it as to care for the customers. With that in mind I do not think I’m the only one with this issue and concern or else why would they put this extension out if they’re no just trying to be compensated and avoid a recall for the issue.

SUSPENSION

The contact owns a 2014 Subaru Outback. The contact stated while driving 50 MPH or above, the front end and the steering wheel were shaking abnormally. While driving at various speeds, there was a metallic grinding sound coming from the passenger side of the vehicle. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard and the braking distance became extended. The contact stated that the brakes were squeaking while the brake pedal was depressed. The contact stated that the brakes, check engine, power steering, and engine overheating warning lights were illuminated. The vehicle was taken to the dealer seven times; however, the dealer was unable to determine the cause of the failures. The contact stated that the dealer replaced the passenger’s side rear wheel bearing. The manufacturer was not made aware of the failure. The failure mileage was 201,206.

STEERING

The contact owns a 2014 Subaru Outback. The contact stated while driving 50 MPH or above, the front end and the steering wheel were shaking abnormally. While driving at various speeds, there was a metallic grinding sound coming from the passenger side of the vehicle. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard and the braking distance became extended. The contact stated that the brakes were squeaking while the brake pedal was depressed. The contact stated that the brakes, check engine, power steering, and engine overheating warning lights were illuminated. The vehicle was taken to the dealer seven times; however, the dealer was unable to determine the cause of the failures. The contact stated that the dealer replaced the passenger’s side rear wheel bearing. The manufacturer was not made aware of the failure. The failure mileage was 201,206.