2019 SUBARU IMPREZA

EXTERIOR LIGHTING:HEADLIGHTS

Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza vehicles. The left and right side reflex reflector and left side low beam reflector may inadequately reflect light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk: Reflectors that do not provide adequate illumination reduce the driver's ability to see and increase the risk of a crash.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.

Risk: A short circuit in the ignition coils may cause a stall, increasing the risk of a crash.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.

Risk: If the low pressure fuel pump fails, the engine may stall without the ability to restart the vehicle, increasing the risk of a crash.

SUSPENSION

The front suspension has been broken since I purchased the vehicle with 50,000 miles on it. This has always been a safety concern for this vehicle yet I see no recalls for it. This puts my safety at risk as there is a metal clunking sound when turning the wheel and the tire rod can break from the faulty parts used for the vehicle. The vehicle’s front suspension was checked by a car repair company that was changing my brake pads at the time and saw that there was a dire issue with the vehicle that could put my life at risk. I have not had any car accidents or any other issues that could have caused this, meaning it is faulty manufacturing on Subaru’s part. There are no warning lights for the suspension, there is no way to know if you have a suspension issue unless you get the vehicle checked, or in my case can hear metal clunking sounds as the wheel is moved left or right while turning. This issue has been seen by many other owners of the same vehicle make, model and year but there has been no effort to fix this safety issue.

STRUCTURE

The contact owns a 2019 Subaru Impreza. The contact stated that upon approaching the vehicle, excessive corrosion on the driver’s side rocker panel was observed. The contact inspected the passenger’s side rocker panel and found excessive corrosion. The vehicle was taken to an independent mechanic, who determined that the frame needed to be cut, and the rocker panel needed to be refabricated. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 48,000.

UNKNOWN OR OTHER

TPMS safety system failure. Vehicle display of tire pressure readings on the dash has changed from displaying tire pressures for each tire to no pressures displayed (pressures are blank; on the Subaru App which also accesses this data, all tires show red/abnormal with dashes displayed) for several weeks now and TPMS error warning light remains illuminated on dash. Manufacturer has suggested I take car to dealer to diagnose at my upfront cost for their defect as the vehicle is out of warranty. A friend with the same car has experienced the same problem, replaced all TPMS sensors at their expense, still having this same problem despite the attempted fix. This safety defect is not being adequately addressed by the manufacturer despite contacting the advocacy department and corporate executive.

UNKNOWN OR OTHER

I attempted to get a safety recall (headlamp assembly defect) addressed at my local Subaru dealership. The vehicle is still under warranty, and I was told I may be able to get a loaner or rental. However, when I arrived, I was informed that the dealership only has 9 loaners and does not offer rental coverage at all, even for warranty customers. I had already spoken to someone about my need for a rental due to my class schedule and was led to believe this could be arranged. I drove down there, took time out of my day, and missed class — only to be turned away with no solution. Subaru’s recall notice acknowledges the increased risk of a crash due to poor visibility and glare. My vehicle remains unfixed and unsafe to drive, and I was left with no support despite my warranty and a safety recall. Subaru has not made it reasonably possible for me to address this recall. If an accident occurs while I wait for a proper resolution, I will hold them responsible. I am submitting this complaint to formally document my experience and push for accountability.

EXTERIOR LIGHTING

I attempted to get a safety recall (headlamp assembly defect) addressed at my local Subaru dealership. The vehicle is still under warranty, and I was told I may be able to get a loaner or rental. However, when I arrived, I was informed that the dealership only has 9 loaners and does not offer rental coverage at all, even for warranty customers. I had already spoken to someone about my need for a rental due to my class schedule and was led to believe this could be arranged. I drove down there, took time out of my day, and missed class — only to be turned away with no solution. Subaru’s recall notice acknowledges the increased risk of a crash due to poor visibility and glare. My vehicle remains unfixed and unsafe to drive, and I was left with no support despite my warranty and a safety recall. Subaru has not made it reasonably possible for me to address this recall. If an accident occurs while I wait for a proper resolution, I will hold them responsible. I am submitting this complaint to formally document my experience and push for accountability.

SERVICE BRAKES

I had my vehicle inspected on 5/3/25 and all 4 break lines had bubbles protruding from the rubber break lines that go from the caliper to the metal lines. A safety recall for the same problem exists for 1 year earlier than my Subaru. It appears that Subaru continues to use defective break lines.

ELECTRICAL SYSTEM

Description of the Problem: On or about [XXX], my 2019 Subaru Impreza experienced a sudden engine failure. The check engine light illuminated, and the engine shut off. Specifically, the check engine light came on approximately two minutes into the drive, and the engine shut off within 30 seconds of the light appearing. The vehicle was taken to Albany Subaru in Albany, CA, where a technician diagnosed the issue as a blown 15 amp ignition fuse and a damaged ignition coil (#4). Albany Subaru is recommending replacement of the spark plugs, coil packs, and the fuse. Albany Subaru has stated that "Subaru sent the recall out due to defective coil packs, and had the new updated coil packs installed. My tech is recommending to replace the coil packs due to the fuse blowing out and shorting out the current coil packs. The #4 coil was found damaged during the inspection." Connection to Recall: I am concerned that this current failure is related to the original defect addressed by Recall 21V264000. My vehicle had the recall service performed on November 14, 2019, to replace the ignition coils. It appears that the replacement coils, or an issue related to the recall repair, may have failed, leading to the blown fuse and further coil damage. I have asked the service technician at Albany Subaru to specifically determine if the current failure is in any way related to the original defect or the replacement parts installed under the recall. Safety Concern: This sudden engine failure poses a significant safety risk. A loss of engine power while driving can lead to a crash, especially at higher speeds or in traffic. In my experience owning many vehicles, I have never encountered issues with ignition coils, nor have I experienced this frequency of recalls. Vehicle Information: • Year: 2019 • Make: Subaru • Model: Impreza • VIN: [XXX] • Mileage: 59,784 miles Recall Information: • NHTSA Recall Number: 21V264000, Service date: Nov 14, 2019 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

UNKNOWN OR OTHER

Description of the Problem: On or about [XXX], my 2019 Subaru Impreza experienced a sudden engine failure. The check engine light illuminated, and the engine shut off. Specifically, the check engine light came on approximately two minutes into the drive, and the engine shut off within 30 seconds of the light appearing. The vehicle was taken to Albany Subaru in Albany, CA, where a technician diagnosed the issue as a blown 15 amp ignition fuse and a damaged ignition coil (#4). Albany Subaru is recommending replacement of the spark plugs, coil packs, and the fuse. Albany Subaru has stated that "Subaru sent the recall out due to defective coil packs, and had the new updated coil packs installed. My tech is recommending to replace the coil packs due to the fuse blowing out and shorting out the current coil packs. The #4 coil was found damaged during the inspection." Connection to Recall: I am concerned that this current failure is related to the original defect addressed by Recall 21V264000. My vehicle had the recall service performed on November 14, 2019, to replace the ignition coils. It appears that the replacement coils, or an issue related to the recall repair, may have failed, leading to the blown fuse and further coil damage. I have asked the service technician at Albany Subaru to specifically determine if the current failure is in any way related to the original defect or the replacement parts installed under the recall. Safety Concern: This sudden engine failure poses a significant safety risk. A loss of engine power while driving can lead to a crash, especially at higher speeds or in traffic. In my experience owning many vehicles, I have never encountered issues with ignition coils, nor have I experienced this frequency of recalls. Vehicle Information: • Year: 2019 • Make: Subaru • Model: Impreza • VIN: [XXX] • Mileage: 59,784 miles Recall Information: • NHTSA Recall Number: 21V264000, Service date: Nov 14, 2019 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

LANE DEPARTURE: BLIND SPOT DETECTION

Eye warning keeps coming on. Then resets a few days later.

FORWARD COLLISION AVOIDANCE: WARNINGS

Eye warning keeps coming on. Then resets a few days later.

UNKNOWN OR OTHER

Eye warning keeps coming on. Then resets a few days later.

UNKNOWN OR OTHER

Head unit constantly rebooting. Completely unable to use the head unit. No longer functional. Unable to power the screen off. Very distracting while driving especially at night. Power button no longer works. Started about a year ago, then randomly seemed to of temporarily resolved itself until a couple of months ago. Head unit is now 100% nonfunctional and constantly reboots. No warnings when first occurred. Issue has been confirmed by independent service center. Puts myself and others at risk due to the screen rebooting on repeat and no way to turn the screen off. Extremely distracting and unsafe

ELECTRICAL SYSTEM

Head unit constantly rebooting. Completely unable to use the head unit. No longer functional. Unable to power the screen off. Very distracting while driving especially at night. Power button no longer works. Started about a year ago, then randomly seemed to of temporarily resolved itself until a couple of months ago. Head unit is now 100% nonfunctional and constantly reboots. No warnings when first occurred. Issue has been confirmed by independent service center. Puts myself and others at risk due to the screen rebooting on repeat and no way to turn the screen off. Extremely distracting and unsafe

POWER TRAIN

Subaru is aware of a specific set of year/model/makes that start to make a sound coming from the drive shaft center bearing in cold weather. Unnatural wear occurs on the bearing but the only remedy is to replace the entire drive shaft which is a really costly repair for something that is a structural design issue. There is a service bulletin for it: [XXX] It seems unfair that this is a repair the customer should take on when a drive shaft should likely survive the lifetime of a vehicle. This should be a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Three engine check lights due to rodent damage within two weeks, even when I first bought the car in South Florida it had damage due to rodents and that when I first found out they use soy for the wires, I had thought the dealership I got it from had replaced it all but no. Fast forward 2-3 years later in a different state I had gotten the first engine check light and thought it was due to bad repairs from the place I bought it from, I had thought after the first repair they got rid of the soy wiring since it was expensive but then I happened a second time 140 miles after I fixed the first one. It was then on that I realized these were recent damage and not old so I decided to buy some things to deter rodents since it’s cold now. And now comes to the third time it gets damaged after snowing and melting a little. I haven’t even driven more than 10 miles and I already have to spend more on repairs. I might even have to get rid of the car altogether if this keeps happening. This damage means cruise control is off due to the car now being in a safe mode and also it cannot tell how hot or cold it is so overall running of the car is gonna be worse off. I’ve put noise/ light devices in the engine bay and also mint pouches made to deter mice and such and still had issues