2023 SUBARU FORESTER

UNKNOWN OR OTHER

This complaint is in relation to a 2023 Subaru Forester. The car was purchased new at White River Subaru in White River Junction, VT less than two years ago. Before it reached 30,000 miles the following problem has arisen 1) rusty brakes and pads 2) a wheel bearing had to be replaced 3) a faulty tire pressure gauge. However, must concerning, I noticed greasy film was forming on the inside of the windshield. I took it dealership and was told there was an AC leak in the engine bay. The service shop told me the substance on the windshield was condensation. I do not believe this to be true. The substance created a visible film across the glass, when it did met with condensation and cold it turned a solid milky color with almost no visibility through the windsheild. When touched the film smudgles and has a greasy texture. I am concerned as this has serious health implications.

UNKNOWN OR OTHER

I had been driving for 30 minutes from Mokena towards Rosemont. I was on [XXX] near rosemont when the rear passenger-side window spontaneously shattered without warning. There was a loud pop, and tempered glass collapsed inward into the rear cargo area and passenger footwell. Some of the glass traveling quite far. I did not hear or see any object strike the vehicle, and there is no visible damage or point of impact on the exterior or interior trim. I have also not been able to locate any evidence of an object. All glass remained inside the vehicle, which I have read is consistent with spontaneous failure rather than impact. Safety Concerns: The sudden breakage was extremely loud and could easily startle or distract a driver to cause an accident or injure the driver with glass. I was alone, but this could pose a serious injury risk if a child or passenger had been seated in the back. The volume and distribution of shattered tempered glass throughout the car will require extensive cleanup. While I suppose it could have been object, this appears consistent with a known safety risk involving nickel sulfide inclusion or internal glass stress in tempered automotive windows. Action Taken: I have documented the incident with extensive photographs. I am in contact with Subaru, but they are looking into prices for us to fix that window. I am submitting this report to ensure visibility and support further investigation into whether this issue is occurring in other 2023 Foresters or related Subaru models. If it was an object, then should that be noted as well given it was on a highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

In driving our 2023 Subaru Forester at 45mph at 10:00 am in the morning, with NO cars in front of us, in back of us, or on either side of us- suddenly the brakes locked up! Had there been anyone behind us, there could have been a dangerous collision. We have owned this car for 2 years, done all maintenance on it, and have NEVER had this happen before. We feel unsafe driving it now. We pulled the car over, got out to look under the car, thinking maybe we hit something in the road...but there was nothing...no warning....we contacted Subaru corporate, was given a Case number, but are still waiting to hear from them.

UNKNOWN OR OTHER

Air leak puncture on my left front tire driver side

ENGINE

Currently suspected that the vehicle battery was installed incorrectly during assembly. Engine fire started at the battery wiring and vehicle was a total liss

ELECTRICAL SYSTEM

Currently suspected that the vehicle battery was installed incorrectly during assembly. Engine fire started at the battery wiring and vehicle was a total liss

VISIBILITY/WIPER

Windshield developed a crack during a week with wild temperature swings. There was no incident leading up to the development of the crack that would have caused an initial chip or point of failure. The initial crack appeared during the day where the temperature went from the mid-60s to below freezing with precipitation in a matter of hours. Crack was not present in warm AM and appeared during cold PM. It grew (initial crack ended where the scotch tape is) during a day later that week with another wild temperature swings. Clearly a failure in the tempering process and insufficient QA for the component.

UNKNOWN OR OTHER

Front windshield crack came out of no where. No idea ever had a stone or anything connect with windshield.

EXTERIOR LIGHTING

Factory installed headlights are dangerous as the low beam has a black line approximately halfway in the field of vision. Subaru states this is to keep from blinding oncoming vehicles. Driving in town not too bad, however in rural mountain areas with winding roads the headlights do not provide necessary lighting causing driving to be extremely dangerous. Low beams should not blind oncoming traffic. Dealer states these "projection" headlights cannot be replaced with traditional headlights. Complaint filed with Subaru who inform they can't take any action; however state in voice mail that "although not recommended" after market headlights could be installed when available. Dealer has previously informed that installation of standard headlights may void warranty. Mechanics consulted recommend driving with high beams, oncoming traffic will see why when low beams activated. Another recommendation has been to always drive with fog lights on and possibly install LED lamps in fog lights, to add additional brightness. This type of headlights should be investigated to prevent unnecessary accidents. (Another horrible idea with the Subaru headlights is that they "Swing" as the car goes around curves, this feature can be turned off though.)

ELECTRICAL SYSTEM

The battery is getting drained by the car's system

FORWARD COLLISION AVOIDANCE: WARNINGS

The check engine light and a flashing 'S' and other lights stating the safety features such as Eyesight, lane departure, RAB, etc. are turned off. This started on 1/15/25, and I took the car to the dealership on 1/16/25. The dealership stated the EVap System Leak Detection Pump sensor indicated a leak, and the EvaporateLeak Check Module needs to be replaced but is back-ordered until mid-March 2025. They turned off all the lights and told me I could keep driving the vehicle. On 1/20/25, all of the lights were back on. The car lags to accelerate and is using gas at a rapid rate. I feel unsafe driving the car for another two months with the check engine light on and the acceleration capacity decreased. The dealership will not allow me a rental vehicle unless I leave it on their lot for two months until the part arrives. I cannot agree with that. The dealership informed me that multiple Forester and Crosstreks models have the same problem. This car was purchased brand new from the Olympia dealership and it currently has about 22,000 miles on it.

LANE DEPARTURE: WARNING

The check engine light and a flashing 'S' and other lights stating the safety features such as Eyesight, lane departure, RAB, etc. are turned off. This started on 1/15/25, and I took the car to the dealership on 1/16/25. The dealership stated the EVap System Leak Detection Pump sensor indicated a leak, and the EvaporateLeak Check Module needs to be replaced but is back-ordered until mid-March 2025. They turned off all the lights and told me I could keep driving the vehicle. On 1/20/25, all of the lights were back on. The car lags to accelerate and is using gas at a rapid rate. I feel unsafe driving the car for another two months with the check engine light on and the acceleration capacity decreased. The dealership will not allow me a rental vehicle unless I leave it on their lot for two months until the part arrives. I cannot agree with that. The dealership informed me that multiple Forester and Crosstreks models have the same problem. This car was purchased brand new from the Olympia dealership and it currently has about 22,000 miles on it.

FUEL/PROPULSION SYSTEM

The check engine light and a flashing 'S' and other lights stating the safety features such as Eyesight, lane departure, RAB, etc. are turned off. This started on 1/15/25, and I took the car to the dealership on 1/16/25. The dealership stated the EVap System Leak Detection Pump sensor indicated a leak, and the EvaporateLeak Check Module needs to be replaced but is back-ordered until mid-March 2025. They turned off all the lights and told me I could keep driving the vehicle. On 1/20/25, all of the lights were back on. The car lags to accelerate and is using gas at a rapid rate. I feel unsafe driving the car for another two months with the check engine light on and the acceleration capacity decreased. The dealership will not allow me a rental vehicle unless I leave it on their lot for two months until the part arrives. I cannot agree with that. The dealership informed me that multiple Forester and Crosstreks models have the same problem. This car was purchased brand new from the Olympia dealership and it currently has about 22,000 miles on it.

UNKNOWN OR OTHER

I was stopped at a red light when, suddenly, my car engine completely shut down, a loud and high-pitched alarm began to squeal and many alerts flashed on my screen. one of the alerts stated that the eye--sight was not functioning.The car would not move when the traffic light turned green and I applied the gas pedal. Cars behind me and those in oncoming traffic had to swerve around me. I was in the center lane of traffic. Fortunately, I was able to put the emergency blinkers on. The traffic light turned red again. It occurred to me to shift into park and attempt to restart the car. The car did restart and I was able to drive home when the traffic light again turned green. I made an appointment to take the car into Concordville Subaru and, there, I was told that the battery was low and I was given a new battery since the car is under warranty. I am reading from other owners that this is a temporary fix only and that it does not address the real problem.

ELECTRICAL SYSTEM

I was stopped at a red light when, suddenly, my car engine completely shut down, a loud and high-pitched alarm began to squeal and many alerts flashed on my screen. one of the alerts stated that the eye--sight was not functioning.The car would not move when the traffic light turned green and I applied the gas pedal. Cars behind me and those in oncoming traffic had to swerve around me. I was in the center lane of traffic. Fortunately, I was able to put the emergency blinkers on. The traffic light turned red again. It occurred to me to shift into park and attempt to restart the car. The car did restart and I was able to drive home when the traffic light again turned green. I made an appointment to take the car into Concordville Subaru and, there, I was told that the battery was low and I was given a new battery since the car is under warranty. I am reading from other owners that this is a temporary fix only and that it does not address the real problem.