2022 SUBARU ASCENT

SERVICE BRAKES, HYDRAULIC

The contact owns a 2022 Subaru Ascent. The contact stated that while driving 30 -35 MPH and depressing the brake pedal, there was an abnormal rumbling sound coming from the vehicle. The contact stated that the vehicle stopped and resumed driving repeatedly. The contact stated that the vehicle failed to respond as intended, causing the braking distance to be extended. There was no warning light illuminated. The contact was able to drive to the residence. The vehicle was taken to the local dealer, where an unknown diagnosis and repair were completed. Additionally, the contact stated that the same dealer had previously repaired the brakes under warranty. The manufacturer was contacted and advised the contact to retrieve the vehicle from the dealer even though the contact had safety concerns. The failure mileage was approximately 38,000. The VIN was not available.

VISIBILITY/WIPER

The front panel of the moonroof cracked from the inside without any impact or clear cause. I brought the vehicle to my local Subaru dealer, Troncalli, for inspection, but they were unable to determine why it happened. I purchased this vehicle for my wife and kids, and now there’s a cracked piece of glass directly above their heads. After doing some research, I found that this appears to be a common issue, often attributed to temperature fluctuations or body flexing. It seems Subaru used the same thin glass on the moonroof panels as they do on their windshields, which seems to be the problem. The vehicle is only three years old, yet Subaru has declined to cover the damage. I am hesitant to pay out of pocket to replace the panel, knowing the issue still exists on newer models, including the 2025s. My concern is that even after repair, it could easily happen again.

ENGINE

camshaft carrier oil leakage need to be reseal. there was oil leakage at 36,000 miles and dealer fixed it under warranty. now at 80,000 it is doing it again.

POWER TRAIN

Transmission slipping when vehicle is cold in the morning, got into a busy street and car wouldnt move due to transmission slipping and almost got into a collision due to transmission slipping and car not moving. I was able to recreate the problem the very next day. My driveway is at an incline, the only movement on car out of my driveway is due to gravity downhill on my driveway. Issue has been present since vehicle was purchased, dealer is never able to recreate the problem. I have a video of the car while transmission is slipping and not moving.

AIR BAGS

I hit a car that went through a red light. Despite hitting him squarely, and my front end bending, the airbags did not deploy

Other/I am not sure

Were in a car accident of a speed of 32 MPH. Were told we would have to get rid of the carseat due to a hard wreck.

FORWARD COLLISION AVOIDANCE: WARNINGS

Air Bags did not deploy going at 32 MPH and during a head on front collision.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Air Bags did not deploy going at 32 MPH and during a head on front collision.

AIR BAGS

Air Bags did not deploy going at 32 MPH and during a head on front collision.

FUEL/PROPULSION SYSTEM

I was in a front end collision with a deer. Upon impact there was heavy damage to my front end and smoke coming from my engine bay. Within minutes a fire started and only a couple minutes later the entire car was engulfed. No airbags deployed during the accident, there was no collision detected by smartlink and I wasn't even notified of any issues by starlink until the car was completely burnt down and getting doused in water. It is the middle of winter and I couldn't begin to imagine how horrible that would've been had I needed to remove my 3 children from their car seats or if I would've smacked my head and passed out. I was very lucky to walk away unharmed, but many valuables were lost in my car from this.

ENGINE

I was in a front end collision with a deer. Upon impact there was heavy damage to my front end and smoke coming from my engine bay. Within minutes a fire started and only a couple minutes later the entire car was engulfed. No airbags deployed during the accident, there was no collision detected by smartlink and I wasn't even notified of any issues by starlink until the car was completely burnt down and getting doused in water. It is the middle of winter and I couldn't begin to imagine how horrible that would've been had I needed to remove my 3 children from their car seats or if I would've smacked my head and passed out. I was very lucky to walk away unharmed, but many valuables were lost in my car from this.