KEYSTONE RAPTOR

LATCHES/LOCKS/LINKAGES

Keystone RV Company (Keystone) is recalling certain 2025 Carbon, Fuzion, and Raptor toy hauler recreational trailers. The rear gate pins and/or leg support bracket may be missing, allowing the gate to shift during operation.

Risk: A rear gate that shifts or patio stairs that becomes unstable increase the risk of injury.

EQUIPMENT:ELECTRICAL:ACCESSORY GENERATOR

Keystone RV Company (Keystone) is recalling certain 2025 Fuzion and Raptor toy hauler recreational trailers. The generator's fuel and vapor hoses may have been reversed during installation.

Risk: Incorrectly connected hoses can feed fuel into the incorrect side of the carburetor, increasing the risk of a fire.

STRUCTURE:BODY:STEP/LADDER

Keystone RV Company (Keystone) is recalling certain 2024-2025 Voltage 4135, 4225, Fuzion, 2025 Springdale 266DECK, Retreat 391FSRL, 39FSRL, Residence 401FLFT, 401FSRL, 40FLFT, 40FSRL, Hideout 26PATIO, and 2024 Raptor travel trailers, equipped with a removable step assembly. The clip-on bracket mounting bolts may come loose, allowing the steps to detach.

Risk: Steps that detach while in use increase the risk of injury.

FUEL SYSTEM, GASOLINE

Keystone RV Company (Keystone) is recalling certain 2021-2023 Carbon, Fuzion, Impact, and Raptor travel trailers. The fuel station controller may fail.

Risk: A failure of the fuel station controller increases the risk of a fire.

TIRES:TREAD/BELT

Keystone RV Company (Keystone) is recalling certain 2021-2022 Raptor and 2021 Montana vehicles equipped with certain Sailun tires, size 235/80R16G. Due to a manufacturing issue, the tires may experience a belt separation.

Risk: Belt separation could lead to loss of vehicle control, increasing the risk of a crash.

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Keystone RV Company (Keystone) is recalling certain 2022 Dutchmen Aspen Trail, Coleman, Colorado, Voltage, Yukon, Keystone Carbon, Cougar, Hideout, Montana, Outback, Passport, Raptor, Retreat, Springdale, Sprinter and 2022-2023 Keystone Bullet travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.

Risk: An awning that drops or extends beyond normal operation can increase the risk of injury.

EQUIPMENT:ELECTRICAL

Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.

Risk: If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.

VISIBILITY:GLASS, SIDE/REAR

Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.

Risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS

Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Raptor recreational trailers. The quick disconnect rubber propane line may be incorrectly routed, allowing the outside grill to be stored while the fuel supply is still on and the flame is still lit.

Risk: If the grill is stored while the flame is still lit, it can increase the risk of a fire.

EQUIPMENT

The contact owns a 2022 Keystone Raptor. The contact received notification of NHTSA Campaign Number: 23V082000 (FUEL SYSTEM, GASOLINE, EQUIPMENT). While inspecting the vehicle, the contact noticed a circular opening had melted on the side of the RV. The local dealer was contacted; however, the dealer refused to perform the recall repair because the RV was not purchased from the dealer. The contact stated that it was a 40-mile drive to the nearest dealer. The manufacturer was notified of the failure and advised the contact that a supervisor would be in contact. The failure mileage was unknown. VIN tool search not available.

FUEL SYSTEM, GASOLINE

The contact owns a 2022 Keystone Raptor. The contact received notification of NHTSA Campaign Number: 23V082000 (FUEL SYSTEM, GASOLINE, EQUIPMENT). While inspecting the vehicle, the contact noticed a circular opening had melted on the side of the RV. The local dealer was contacted; however, the dealer refused to perform the recall repair because the RV was not purchased from the dealer. The contact stated that it was a 40-mile drive to the nearest dealer. The manufacturer was notified of the failure and advised the contact that a supervisor would be in contact. The failure mileage was unknown. VIN tool search not available.

EQUIPMENT:APPLIANCE:REFRIGERATOR

Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.