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CHEVROLET CRUZE

View complaints and recalls by year, or see all recent reports below.

CHEVROLET CRUZE Summary

9

Model Years

108

Total Complaints

43

Total Recalls

2011 - 2019

Year Range

Recent Recalls

2014 CHEVROLET CRUZE

9264 vehicles affected

23V674000

AIR BAGS:SIDE/WINDOW

General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators located on the roof rails above the headliner, may rupture at the inflator weld joint.

Risk: An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.

2014 CHEVROLET CRUZE

20712 vehicles affected

23V870000

AIR BAGS:SIDE/WINDOW

General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators may rupture at the inflator weld joint. This recall is an expansion of Recall 23V-674.

Risk: An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.

2018 CHEVROLET CRUZE

194105 vehicles affected

20V668000

POWER TRAIN:AUTOMATIC TRANSMISSION

General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.

Risk: Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.

2017 CHEVROLET CRUZE

111966 vehicles affected

18V304000

FUEL SYSTEM, GASOLINE

General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Cruze LS vehicles, equipped with a gasoline engine and a tire inflator kit instead of a spare tire. The vehicles may leak gasoline following a rear-impact crash and a rollover. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."

Risk: A fuel leak, in the presence of an ignition source, increases the risk of a fire.

2019 CHEVROLET CRUZE

210628 vehicles affected

18V576000

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.

Risk: A reduction of braking performance can increase the risk of a crash.

2017 CHEVROLET CRUZE

17197 vehicles affected

17V057000

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Cruze vehicles. A bracket used in the driver or front passenger seat-back recliner mechanism may have been incorrectly welded to the seat-back frame, as a result, in the event of a crash, the head-restraints may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."

Risk: In a crash, the seat-backs for the front seats may break, increasing the risk of injury to the occupants.

2015 CHEVROLET CRUZE

8367 vehicles affected

16V502000

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Risk: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

2016 CHEVROLET CRUZE

32913 vehicles affected

16V498000

EXTERIOR LIGHTING:HEADLIGHTS

General Motors LLC (GM) is recalling certain model year 2016 Cruze vehicles manufactured November 5, 2015, to May 26, 2016. The headlight assemblies are not marked with a three-digit identifier code used to properly aim the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Risk: Without the identification code, the headlights may be improperly aimed during service, reducing nighttime visibility and increasing the risk of a crash.

2015 CHEVROLET CRUZE

15 vehicles affected

15V876000

SEAT BELTS:FRONT:ANCHORAGE

General Motors LLC (GM) is recalling certain model year 2015 Chevrolet Cruze vehicles manufactured September 24, 2014, to May 29, 2015. In the affected vehicles, one of the driver-side seat belt assembly bolts may not be properly tightened.

Risk: An insufficiently torqued bolt may prevent the seat belt from holding the required load in a crash, increasing the risk of injury.

2015 CHEVROLET CRUZE

10 vehicles affected

15V442000

STEERING

General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Cruze vehicles manufactured November 8, 2013, to March 12, 2015, and 2015 Chevrolet Volt vehicles manufactured April 11, 2014. In the affected vehicles, the inner tie rod may not be tightened to specification allowing the tie rod to separate from the steering gear.

Risk: Separation of the tie rod from the steering gear could result in the loss of steering, increasing the risk of a crash.

Recent Complaints

2012 CHEVROLET CRUZE

ID: 2127083

ENGINE

Repetitive coolant leak repaired 5+ times over 9 years; incurred costs over $X,XXX. Coolant (toxic) leak causes burn off in the engine compartment and the vapors from this are transferred into the cabin, posing a risk to driver and passenger health.

2014 CHEVROLET CRUZE

ID: 2126346

UNKNOWN OR OTHER

Turbo overboost unable to drive for safety or cause for more damage

2013 CHEVROLET CRUZE

ID: 2124997

UNKNOWN OR OTHER

I’ve had the thermostat housing fail twice now. And now it leaking again for the third time!! Now the service stabilitrak light is on, but it only happens when the car is idling. This happened to me before while driving and I replaced the spark plugs and the coil pack. I know on other models the valve cover failed as well but I don’t see a recall on that, or the thermostat housing issues…. I just don’t get whyyyyy if people are having all the same issues why not recall it!!???

2013 CHEVROLET CRUZE

ID: 2124996

ENGINE

I’ve had the thermostat housing fail twice now. And now it leaking again for the third time!! Now the service stabilitrak light is on, but it only happens when the car is idling. This happened to me before while driving and I replaced the spark plugs and the coil pack. I know on other models the valve cover failed as well but I don’t see a recall on that, or the thermostat housing issues…. I just don’t get whyyyyy if people are having all the same issues why not recall it!!???

2018 CHEVROLET CRUZE

ID: 2123513

ENGINE

My vehicle would jerk while driving and sometimes not want to even go at a stop light when it turned green. Check engine light has been on. Even when I was at a stop light it would just start jerking forward. I took it to an automotive repair shop after replacing multiple parts on the vehicle. Automotive shop ran a compression test and said it failed. Internal cylinder issue. So the vehicle barely runs and I just got it close to three years ago.

2018 CHEVROLET CRUZE

ID: 2122766

POWER TRAIN

The car is making a whistling sound, the check engine light is on and it has low power. Also wanting to stall

2018 CHEVROLET CRUZE

ID: 2122765

ELECTRICAL SYSTEM

The car is making a whistling sound, the check engine light is on and it has low power. Also wanting to stall

2018 CHEVROLET CRUZE

ID: 2122547

UNKNOWN OR OTHER

I own a 2018 Chevrolet Cruze, and the infotainment touchscreen system has completely frozen with the same error screen that many other Cruze owners have reported online. This is not simply a case of an unresponsive touchscreen — the system locks up with an identical error screen across multiple Cruze vehicles (different years and trims). The issue disables all touchscreen functions, including Bluetooth connectivity, media, phone integration, and certain vehicle settings. While FM radio may continue to play, the rest of the infotainment system is unusable. This creates both a safety concern and a defect pattern, because many modern vehicle functions are tied to the infotainment system. This is not a random failure — dozens of other Cruze owners have posted identical photos of the exact same frozen error screen on forums and complaint boards. That suggests a common underlying software or hardware defect, not isolated damage. The fact that it fails in the same way for so many vehicles indicates a systemic flaw that should qualify for a recall or manufacturer fix. General Motors has not provided any support or recall notice for this issue. Owners are being told to replace the entire infotainment unit at high personal cost, even though it is clearly a widespread design or programming defect. Approximate date of incident: [Insert when your screen froze first] Mileage at the time of incident: ~[Insert your odometer reading, e.g., 121,000 miles] Additional Notes: •Disconnecting/reconnecting the battery does not resolve the issue. •The error persists across resets, and no software update is available. •This is well-documented online, and the failure is identical across different Cruze vehicles, pointing to a recall-worthy defect.

2018 CHEVROLET CRUZE

ID: 2122546

ELECTRICAL SYSTEM

I own a 2018 Chevrolet Cruze, and the infotainment touchscreen system has completely frozen with the same error screen that many other Cruze owners have reported online. This is not simply a case of an unresponsive touchscreen — the system locks up with an identical error screen across multiple Cruze vehicles (different years and trims). The issue disables all touchscreen functions, including Bluetooth connectivity, media, phone integration, and certain vehicle settings. While FM radio may continue to play, the rest of the infotainment system is unusable. This creates both a safety concern and a defect pattern, because many modern vehicle functions are tied to the infotainment system. This is not a random failure — dozens of other Cruze owners have posted identical photos of the exact same frozen error screen on forums and complaint boards. That suggests a common underlying software or hardware defect, not isolated damage. The fact that it fails in the same way for so many vehicles indicates a systemic flaw that should qualify for a recall or manufacturer fix. General Motors has not provided any support or recall notice for this issue. Owners are being told to replace the entire infotainment unit at high personal cost, even though it is clearly a widespread design or programming defect. Approximate date of incident: [Insert when your screen froze first] Mileage at the time of incident: ~[Insert your odometer reading, e.g., 121,000 miles] Additional Notes: •Disconnecting/reconnecting the battery does not resolve the issue. •The error persists across resets, and no software update is available. •This is well-documented online, and the failure is identical across different Cruze vehicles, pointing to a recall-worthy defect.

2018 CHEVROLET CRUZE

ID: 2122394

UNKNOWN OR OTHER

The infotainment touchscreen on my 2018 Chevrolet Cruze has become unresponsive and frozen on the startup warning screen. Because of this, I am unable to access basic functions such as Bluetooth, CarPlay, and Android Auto. The radio (FM) still works, but I cannot connect my phone for calls, navigation, or music. This issue is widely reported by many other Cruze owners, yet there is no recall or official fix from the manufacturer. The problem is a safety concern because I cannot use hands-free calling or navigation as intended. The dealer quoted me a $190 diagnostic fee and several hundred dollars for replacement, which feels unfair for what appears to be a common defect. I believe Chevrolet should address this issue through a recall or warranty support. Please investigate as this affects driver safety and usability.