2020 VOLVO BUS 9700 Complaints and Recall Information
The 2020 VOLVO BUS 9700 has 0 complaints and 10 recalls filed with NHTSA. Owners frequently report issues related to vehicle lighting, wheelchair lift systems, seat belts, engine starting, and transmission operation based on recall data.
There are 10 recalls for the 2020 VOLVO BUS 9700. These recalls involve lighting systems including headlights and beacon lights, adaptive mobility equipment such as wheelchair lifts, seat belt anchorages, engine starting mechanisms, and the automatic transmission system.
Recalls- Wheelchair lift beacon lighting. Recall 23V890000 affects 193 vehicles. The red beacon lighting on the Threshold Warning System may be too dim, impairing visibility for wheelchair lift users and increasing injury risk. Volvo Bus will replace the red beacons at no cost. Owner letters were mailed in September 2024.
- Headlight brightness. Recall 21V717000 covers 860 vehicles. Headlights may emit excessive or insufficient light, failing to meet Federal Motor Vehicle Safety Standard 108. Dealers will replace headlight assemblies or bulbs free of charge. Notification letters were sent in September 2023.
- Wheelchair lift outer barrier. Recall 21V597000 involves 266 vehicles. The lift’s outer barrier may fail under force, risking injury to occupants if a mobility device pushes against it. Volvo Bus will reinforce the barrier with additional supports free of charge. Owners were notified from 2021 through 2022.
- Engine start safety. Recall 20V597000 affects 10 vehicles. The engine may start even if the starter disabling switch is activated during servicing, risking technician injury. Volvo Bus will provide a software update at no charge. Notification began in November 2020.
- Ignition switch defect. Recall 20V597000 also covers ignition switches in 10 vehicles with the same issue as the engine start safety recall. A software update will be provided free of charge to correct the defect.
- Seat belt anchorage failure. Recall 19V724000 impacts 34 vehicles from 2018 to 2020. Passenger seat belt attachments may not properly restrain occupants in crashes, increasing injury risk. Dealers will reinforce seat belt anchorages at no cost with notifications starting December 2019.
- Transmission C1 hub failure. Recall 20V803000 includes 553 vehicles from 2015 to 2020. Failure of the transmission hub may disable the bus, forcing passengers to transfer buses roadside and increasing injury risk. Dealers will update Transmission Control Module software free of charge. Recall began in February 2021.
Owners with repeated repairs, unresolved recall repairs, or safety-related defects may have rights under their state’s lemon law. Consulting an attorney experienced in consumer protection and lemon law is advisable for those affected.
2020 VOLVO BUS 9700 Summary
2020
Model Year
0
Total Complaints
6
Total Recalls
1916
Vehicles Affected
Recalls
2020 VOLVO BUS 9700
193 vehicles affected
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
2020 VOLVO BUS 9700
266 vehicles affected
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
Risk: In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
2020 VOLVO BUS 9700
860 vehicles affected
EXTERIOR LIGHTING:HEADLIGHTS
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
2020 VOLVO BUS 9700
10 vehicles affected
ELECTRICAL SYSTEM:IGNITION:SWITCH
Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 9700 buses. The driver may be able to start the bus even if the starter disabling switch in the engine compartment has been activated, such as during servicing.
Risk: An engine that can be started while being worked on increases the risk of injury to the service technician.
2020 VOLVO BUS 9700
553 vehicles affected
POWER TRAIN:AUTOMATIC TRANSMISSION
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
Risk: A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
2020 VOLVO BUS 9700
34 vehicles affected
SEAT BELTS
Volvo Bus Corporation (Volvo Bus) is recalling certain 2018-2020 Volvo 9700 vehicles. The passenger seat belt attachments may not be sufficient to anchor the seat belts and restrain the seat occupants in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages."
Risk: In the event of a crash, a passenger that does not remain properly restrained has an increased risk of injury.
Complaints
No complaints found.