2012 VOLVO BUS 9700 Complaints and Recall Information
The 2012 VOLVO BUS 9700 has 0 complaints and 14 recalls filed with NHTSA. Most owners report issues related to vehicle safety systems and component malfunctions. Common concerns include potential fire hazards, wheelchair lift safety, and electrical system defects.
There are multiple recalls addressing safety and mechanical defects affecting various systems. These recalls cover engine components, wheelchair lifts, emergency exits, lighting, and electrical systems among others.
- Cooling system pipe crack. NHTSA recall 12V450000 affects 203 vehicles. Hydraulic fluid pipe to the fan drive may crack, spraying oil on hot engine parts and risking fire. Dealers will add a rubber skirt to the pipe at no cost.
- Wheelchair lift safety pins. Recall 12V539000 involves 44 vehicles where lift safety pins may be missing or cylinders incorrect length, posing risk during maintenance. Dealers will add or verify pins free of charge.
- Insufficient emergency exits. Recall 12V205000 covers 27 buses lacking required emergency exit windows, delaying passenger evacuation in emergencies. An additional exit window will be installed at no charge.
- Software causing sudden stops. Recall 12V295000 affects 27 vehicles with a software error causing sudden stops if wheelchair lift door sensor misreads. Dealers will update software to fix the issue.
- Throttle control software fault. Recall 13V171000 includes 285 buses with software that may fix throttle at 1750 rpm, removing driver speed control. Software recalibration will be performed free of charge.
- Exhaust clamp failure. Recall 15V604000 affects 205 vehicles where turbocharger exhaust clamp may fail, allowing hot gases to contact engine parts and increase fire risk. Clamp replacement is provided at no cost.
- Sliding seat lock defect. Recall 14V091000 concerns 121 coaches with wheelchair lifts where seat lock handles may latch incorrectly, possibly causing seat movement and injury risks. Plates and manual addendum will be installed.
- Headlight brightness issue. Recall 21V717000 covers 860 vehicles with headlights emitting improper light levels, either too bright or too dim, impacting visibility. Dealers will replace assemblies or bulbs free of charge.
- Wheelchair lift barrier strength. Recall 21V597000 involves 266 buses where the outer barrier on the wheelchair lift may fail under force, posing injury risk. Reinforcements will be added to the barrier at no charge.
- Engine stall relay failure. Recall 16V836000 affects 583 buses. Undersized power feed relay may fail causing engine stall and increasing crash risk. Dealers will replace relay with a larger unit free of charge.
Owners should be aware of these extensive recalls affecting critical safety components. Those facing repeated repairs, safety defects, or unresolved recall issues may have rights under state lemon laws and should consider consulting a qualified attorney.
2012 VOLVO BUS 9700 Summary
2012
Model Year
0
Total Complaints
10
Total Recalls
2621
Vehicles Affected
Recalls
2012 VOLVO BUS 9700
266 vehicles affected
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
Risk: In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
2012 VOLVO BUS 9700
860 vehicles affected
EXTERIOR LIGHTING:HEADLIGHTS
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
2012 VOLVO BUS 9700
583 vehicles affected
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
Risk: An unexpected engine shutdown increases the risk of a crash.
2012 VOLVO BUS 9700
205 vehicles affected
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2013 Volvo 9700 buses manufactured August 28, 2008, to December 21, 2012. In the affected vehicles, the exhaust clamp at the turbocharger may fail, allowing hot exhaust gas to contact materials in the engine compartment.
Risk: If hot exhaust gas contacts other components or materials, it can increase the risk of a fire.
2012 VOLVO BUS 9700
121 vehicles affected
SEATS
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2014 9700 coaches equipped with a wheelchair lift. In the affected vehicles,the sliding seats, which can be moved to make room for wheelchair passengers, have lock down handles which can be forced to latch in an incorrect location. Locking the seats incorrectly may cause damage to the handle and allow the seat to not latch properly.
Risk: If the sliding seat is not locked in place, the seat may move forward and backwards on the track, increasing the risk of injury to the seat passenger if the coach is involved in a crash.
2012 VOLVO BUS 9700
285 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Volvo Bus Corporation is recalling certain model year 2009-2013 9700 coaches manufactured from August 28, 2008, through April 19, 2013. Certain conditions may cause the affected coaches to go into a software controlled mode that would result in the throttle signal being fixed at 1750rpms regardless of throttle pedal input from the driver.
Risk: The driver may lose the ability to control the bus's speed, increasing the risk of a crash.
2012 VOLVO BUS 9700
203 vehicles affected
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches. The pipe that carries hydraulic fluid to the fan drive may crack allowing oil to spray on hot engine components.
Risk: Hydraulic oil sprayed onto hot engine components may result in a vehicle fire.
2012 VOLVO BUS 9700
27 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
PREVOST IS RECALLING CERTAIN MODEL YEAR 2009-2012 VOLVO 9700 MOTOR COACHES. DUE TO A SOFTWARE ERROR, THE VEHICLES MAY COME TO A SUDDEN STOP BY BRAKE APPLICATION IF THE SENSOR READS THAT THE WHEELCHAIR LIFT DOOR IS NOT COMPLETELY CLOSED.
Risk: IF THIS OCCURS, THE VEHICLE MAY SUDDENLY STOP WITHOUT WARNING, INCREASING THE RISK OF A CRASH.
2012 VOLVO BUS 9700
27 vehicles affected
VISIBILITY
PREVOST CAR INC. (PREVOST) IS RECALLING CERTAIN MODEL YEAR 2009-2013 VOLVO 9700 MOTOR COACHES. ON SOME VEHICLES, THE QUANTITY OF EMERGENCY EXIT WINDOWS IS INSUFFICIENT TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 217, “BUS EMERGENCY EXITS AND WINDOW RETENTION AND RELEASE.”
Risk: IN THE EVENT OF AN EMERGENCY, PASSENGERS MAY BE DELAYED IN EXITING THE VEHICLE DUE TO LIMITED EMERGENCY WINDOWS, INCREASING THE RISK OF PERSONAL INJURY.
2012 VOLVO BUS 9700
44 vehicles affected
EQUIPMENT
Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches manufactured from April 2009 through June 2012. The wheelchair lift may be missing maintenance safety pins and/or the wheelchair lift cylinders may not be the proper length, preventing the proper use of maintenance safety pins.
Risk: With either the maintenance safety pins missing or not able to be used, the wheelchair lift may not be safely stowed in place, increasing the risk of injury to those working on, or around, the lift.
Complaints
No complaints found.