2024 VOLKSWAGEN TAOS

VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR

The contact owns a 2024 Volkswagen Taos. The contact stated that on several occasions while driving at various speeds, the windshield wipers activated independently. The contact was unable to turn off the windshield wipers; however, they would turn off independently. The vehicle was taken to a dealer several times to be diagnosed; however, the dealer was unable to duplicate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 1,605.

VEHICLE SPEED CONTROL

The car has an issue with acceleration, when you stop or driving if you hit the gas pedal the car wont accelerate instantly it has a delay and it super dangerous when crossing through a 2 lane road, we have taken the car 3 times at VW and they finaly gave us an answer that this is an issue with all of the cars for this year and there is no fix or resolution and asked us to call VW to find a solution for our problem since they sold us a car that has a major deffect. VW wont do anything.

SERVICE BRAKES

My Taos will be 1 year old in August 2025 and I have approximately 8300 miles on it. I took my car in for its 1 year/10000 mile service yesterday and was told that my rear break pads are worn to 50% already. My front break pads are still at 90%. My last car, a Volvo S60, was 12 years old when I sold it and had never needed the brake pads replaced. I see VW has granted a warranty extension on the brake pads, but this is the second time this has been done. I had to look that up myself. The service rep at VW said nothing when I asked about the early wear on the brake pads. He just said they wear quickly. Clearly a known issue and VW continues to put a bad product out. To me bad brakes are a safety issue.

SERVICE BRAKES

Rear Brake pads needed replacement at first service of 10,000 miles. They were at 2 mm thickness and front brake pads were at 12 mm. After getting brake pads replaced brakes continue to squeak.

LANE DEPARTURE: BLIND SPOT DETECTION

Driving on several occasions and the adaptive cruise control has completely stopped working while driving at highway speeds on numerous occasions. A dealership replaced the cruise control system. There are serious electrical problems with this car. Sometimes the cruise will stop working, the air doesn't work correctly, the screen will randomly get hot, shut off, glitch, buttons on steering wheel will randomly stop working, SOS system will randomly go off. Three dealerships have told my wife and I we are stupid and don't know how to work the car. Can provide pictures and videos but dealerships can never replicate the issue.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Driving on several occasions and the adaptive cruise control has completely stopped working while driving at highway speeds on numerous occasions. A dealership replaced the cruise control system. There are serious electrical problems with this car. Sometimes the cruise will stop working, the air doesn't work correctly, the screen will randomly get hot, shut off, glitch, buttons on steering wheel will randomly stop working, SOS system will randomly go off. Three dealerships have told my wife and I we are stupid and don't know how to work the car. Can provide pictures and videos but dealerships can never replicate the issue.

ELECTRICAL SYSTEM

Driving on several occasions and the adaptive cruise control has completely stopped working while driving at highway speeds on numerous occasions. A dealership replaced the cruise control system. There are serious electrical problems with this car. Sometimes the cruise will stop working, the air doesn't work correctly, the screen will randomly get hot, shut off, glitch, buttons on steering wheel will randomly stop working, SOS system will randomly go off. Three dealerships have told my wife and I we are stupid and don't know how to work the car. Can provide pictures and videos but dealerships can never replicate the issue.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

The contact owns a 2024 Volkswagen Taos. The contact stated that while attempting to drive from a complete stop and depressing the accelerator pedal, the vehicle failed to respond. The contact stated that there was a message regarding the engine and another unknown message displayed. The contact stated that bystanders assisted in pushing the vehicle out of traffic. The vehicle was towed to the Inn, where the contact was staying. The contact was able to drive the vehicle the following day; however, the failure recurred while attempting to drive from a complete stop at a red light on an interstate. The vehicle was pushed into a parking lot with assistance. The vehicle was towed to the dealer, where it was diagnosed that the fuel rail system pressure was significantly low. The dealer replaced the fuel pump and the gasket. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 5,479.

SERVICE BRAKES

Vehicle: 2024 Volkswagen Taos SEL Approx. Mileage: 40,000 Dealership: Tom Bush Volkswagen, Jacksonville, FL Component Affected: Service Brakes, Hydraulic – Foundation Components – Disc – Pads Complaint: I’m reporting a serious issue with the rear brakes on my 2024 Volkswagen Taos SEL. At the 30,000-mile service, Tom Bush Volkswagen in Jacksonville, FL documented the rear brake pads at 7mm. At 40,000 miles, they measured 1mm, while the front brake pads—still original—remain at 10mm. This represents excessive and uneven wear on the rear brakes in just 10,000 miles. It is not consistent with standard wear patterns, as the front brakes normally wear faster due to handling the majority of braking force. My vehicle has been driven normally and the tire wear is even at 7/32", showing no signs of abuse or hard braking. Volkswagen issued TSB VWP-22-18 acknowledging premature rear brake wear on Taos models, yet both the dealership and VW customer support claim this is “normal” wear and have refused warranty or goodwill coverage. This is not consistent with vehicle design norms or owner expectations. This may indicate a defect in the braking system, such as caliper drag or electronic parking brake malfunction. The rapid wear of rear brakes—compared to nearly untouched fronts—poses a potential safety risk, especially if the issue goes unnoticed. I am requesting NHTSA investigate this issue for potential brake system defects or improper brake bias that could compromise safe operation.

ELECTRICAL SYSTEM

I have brough my vehicle into the dealership on 3 separate occasions, all of which were the same safety issue - the engine would stall while accelerating and would shut off. However the 3rd incident was the most dangerous. On [XXX], I was driving southbound on [XXX] with my [XXX] daughter, en route to her pediatric appointment. After merging onto the freeway via the on-ramp, I accelerated to approximately 65 MPH and was traveling in the middle lane when the vehicle suddenly stalled. The engine shut off without warning, and the car began to coast in neutral, rapidly decelerating. Simultaneously, multiple dashboard alerts appeared, including the Check Engine light and the high wind warning indicator. As the car lost power, I had to carefully navigate around other vehicles to safely maneuver toward the shoulder of the freeway. Once stopped on the side of the road, I placed the vehicle in park, turned it off, and attempted to restart it. The engine did turn back on, but the Check Engine light remained illuminated. Out of concern for safety, I returned the vehicle to the dealership for service less than 24 hours after picking it up, following the most recent repair and extended test drive performed by Volkswagen stating the vehicle was in working order. My safety and my daughter's were at risk because I was driving on the freeway at speed of 65MPH and the engine stalled making power steering and acceleration challenging as I was trying to get to the shoulder of the freeway. I was almost hit by cars behind me. This is the 3rd time this has been taken to the dealership for inspection and each time they cannot find an issue. The only times it has happened on the road and this is the first time it has happened on the freeway. Additionally, this car is new and has never been in my possession more than 24 hours before going back to the dealership for repairs due to the engine stalling. I have not driven the car for 2 consecutive days without this happening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

ENGINE

I have brough my vehicle into the dealership on 3 separate occasions, all of which were the same safety issue - the engine would stall while accelerating and would shut off. However the 3rd incident was the most dangerous. On [XXX], I was driving southbound on [XXX] with my [XXX] daughter, en route to her pediatric appointment. After merging onto the freeway via the on-ramp, I accelerated to approximately 65 MPH and was traveling in the middle lane when the vehicle suddenly stalled. The engine shut off without warning, and the car began to coast in neutral, rapidly decelerating. Simultaneously, multiple dashboard alerts appeared, including the Check Engine light and the high wind warning indicator. As the car lost power, I had to carefully navigate around other vehicles to safely maneuver toward the shoulder of the freeway. Once stopped on the side of the road, I placed the vehicle in park, turned it off, and attempted to restart it. The engine did turn back on, but the Check Engine light remained illuminated. Out of concern for safety, I returned the vehicle to the dealership for service less than 24 hours after picking it up, following the most recent repair and extended test drive performed by Volkswagen stating the vehicle was in working order. My safety and my daughter's were at risk because I was driving on the freeway at speed of 65MPH and the engine stalled making power steering and acceleration challenging as I was trying to get to the shoulder of the freeway. I was almost hit by cars behind me. This is the 3rd time this has been taken to the dealership for inspection and each time they cannot find an issue. The only times it has happened on the road and this is the first time it has happened on the freeway. Additionally, this car is new and has never been in my possession more than 24 hours before going back to the dealership for repairs due to the engine stalling. I have not driven the car for 2 consecutive days without this happening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

ENGINE

Car transmission is lagging. It’s unsafe merging on highway. Lags for way too long when changing lanes and accelerating.

UNKNOWN OR OTHER

Truck stutters when accelerating, as if it is going to cut off. There were 2 warning signs illuminated on the dashboard. According to the service center it was the road sign display that was malfunctioning. About 3 days later, the service tech said it could be the front camera or sensor. A week after that, it was believed to be a software issue. Almost a month later, there is still not an answer to what has caused the warning lights to come on. Still no word on the stuttering while accelerating.

SUSPENSION

Truck stutters when accelerating, as if it is going to cut off. There were 2 warning signs illuminated on the dashboard. According to the service center it was the road sign display that was malfunctioning. About 3 days later, the service tech said it could be the front camera or sensor. A week after that, it was believed to be a software issue. Almost a month later, there is still not an answer to what has caused the warning lights to come on. Still no word on the stuttering while accelerating.

UNKNOWN OR OTHER

The speedometer inside the vehicle is off by 4-5 mph at speeds higher than 55 mph. I have timed several miles with my cruise set at 60mph, at 65 mph, and at 70 mph. All miles were off by 4-5mph. To confirm, I used numerous GPS apps to confirm the VW Taos speedometer is indeed off. Digital radar devices on highways have confirmed this as well. I have reached out to the dealer and my local VW dealership and they do not believe this is a safety concern. If I did not notice this, this could be life changing whether it’s an accident, traffic violation, or even something more serious.

ENGINE

While driving I received an 'Auto Start/Stop' error message and my engine light was flashing. Lost drivetrain power. Pulled over and turned vehicle off. After letting it sit for 10 minutes I restarted the vehicle and the Auto Start/Stop error message displayed but no check engine light this time. Drove vehicle home and could not replicate issue.

ELECTRICAL SYSTEM

While driving I received an 'Auto Start/Stop' error message and my engine light was flashing. Lost drivetrain power. Pulled over and turned vehicle off. After letting it sit for 10 minutes I restarted the vehicle and the Auto Start/Stop error message displayed but no check engine light this time. Drove vehicle home and could not replicate issue.

POWER TRAIN

While driving I received an 'Auto Start/Stop' error message and my engine light was flashing. Lost drivetrain power. Pulled over and turned vehicle off. After letting it sit for 10 minutes I restarted the vehicle and the Auto Start/Stop error message displayed but no check engine light this time. Drove vehicle home and could not replicate issue.

SERVICE BRAKES

The contact owns a 2024 Volkswagen Taos. The contact stated that there was an abnormal squeaking sound coming from the brakes. The contact stated that the brakes were metal-on-metal after a brake replacement the month prior. There were no warning lights illuminated. The rear driver’s side brake pads were extremely low. The vehicle was taken to the local dealer, who determined that the brakes were working as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 23,000.

LANE DEPARTURE: ASSIST

VOLKSWAGEN CARE CASE# 06671593. 2024 VOLKSWAGEN TAOS SE FWD CURRENT MILEAGE 11,411. ONGOING BRAKE SYSTEM MALFUNCTIONS FOR MONTHS ON BOTH FRONT AND REAR WHICH HAVE STILL NOT BEEN REPAIRED. LOUD GRINDING, SQUEAKING, GURGLING NOISES AND BURNT BRAKE PADS SMELL FROM FRONT BRAKES. BRAKES FEEL AS IF THEY WERE SLIPPING OR ENGAGING TOO HARSHLY. FINALLY REAR BRAKE PADS WERE REPLACED BY COACHELLA VALLEY VOLKSWAGEN ON 02/04/25 WITHOUT REAR ROTORS RESURFACED OR REPLACED AND SUCH AFFECTED THE VEHICLES BRAKE PERFORMANCE EVEN WORSE, ALMOST CAUSING ME INTO A HEAD ON COLLISION ON MY WAY HOME AFTER SPENDING THE ENTIRE DAY WAITING FOR MY VEHICLE IN THEIR SERVICE DEPARTMENT. THE VEHICLE HAS HAD TROUBLE STARTING UP AS IF IT HAD A DED BATTERY. GAS DIGITAL ODOMETERS, BOTH NUMERICAL AND DASH SYMBOLS OFTEN GET FROZEN WHEN FUELING UP COMPLETELY. GAS ODOMETER WILL REFLECT ABOVE 345 MILES - 400 MILES TO THE EMPTY AND WILL REMAIN FROZEN FOR MULTIPLE DAYS. CUSTOMER HAS TO BASE DRIVING OFF THE MILES AFTER REFUELING INFORMATION SCREEN IN ORDERTO DRIVE VEHICLE. ENTIRE MEDIA SCREEN COMPLETELY FREEZES WHEN DRIVING ON A ROAD TRIP NO MATTER WHAT DEVICE IS CONNECTED BOTH ANDROID OR IPHONE. CUSTOMER HAS HAD TO PULL OVER AND COMPLETELY TURN OFF VEHICLE AROUND 5 MINUTES IN ORDER TO UNFREEZE MEDIA SCREEN. LANE KEEPING SYSTEM MALFUNCTIONS SPECIALLY AT HIGH TEMPERATURE DAYS. LANE KEEPING SYSTEM NOT AVAILABLE SIGN APPEARS FOR MOST OF THE DAY; HOURGLASS NEXT TO A WHITE VEHICLE SIGN WARNING APPEARS MOST OF THE DAY DURING HIGH TEMPERATURES, SIGN TURNS INTO YELLOW / ORANGE WARNING. YELLOW LANE ASSIST CURRENTLY NOT AVAILABLE WARNING SIGN APPEARS IN THE MIDDLE OF THE DASHBOARD. YELLOW EXCLAMATION / TRIANGLE WARNING SIGN APPEARS TO THE LEFT OF THE DASHBOARD. EPC WARNING LIGHT HAS TUNRNED ON AND OFF MULTIPLE TIMES TO THE RIGHT SIDE OF THE DASHBOARD SINCE VEHICLE HAD 2287 MILES.

SERVICE BRAKES

VOLKSWAGEN CARE CASE# 06671593. 2024 VOLKSWAGEN TAOS SE FWD CURRENT MILEAGE 11,411. ONGOING BRAKE SYSTEM MALFUNCTIONS FOR MONTHS ON BOTH FRONT AND REAR WHICH HAVE STILL NOT BEEN REPAIRED. LOUD GRINDING, SQUEAKING, GURGLING NOISES AND BURNT BRAKE PADS SMELL FROM FRONT BRAKES. BRAKES FEEL AS IF THEY WERE SLIPPING OR ENGAGING TOO HARSHLY. FINALLY REAR BRAKE PADS WERE REPLACED BY COACHELLA VALLEY VOLKSWAGEN ON 02/04/25 WITHOUT REAR ROTORS RESURFACED OR REPLACED AND SUCH AFFECTED THE VEHICLES BRAKE PERFORMANCE EVEN WORSE, ALMOST CAUSING ME INTO A HEAD ON COLLISION ON MY WAY HOME AFTER SPENDING THE ENTIRE DAY WAITING FOR MY VEHICLE IN THEIR SERVICE DEPARTMENT. THE VEHICLE HAS HAD TROUBLE STARTING UP AS IF IT HAD A DED BATTERY. GAS DIGITAL ODOMETERS, BOTH NUMERICAL AND DASH SYMBOLS OFTEN GET FROZEN WHEN FUELING UP COMPLETELY. GAS ODOMETER WILL REFLECT ABOVE 345 MILES - 400 MILES TO THE EMPTY AND WILL REMAIN FROZEN FOR MULTIPLE DAYS. CUSTOMER HAS TO BASE DRIVING OFF THE MILES AFTER REFUELING INFORMATION SCREEN IN ORDERTO DRIVE VEHICLE. ENTIRE MEDIA SCREEN COMPLETELY FREEZES WHEN DRIVING ON A ROAD TRIP NO MATTER WHAT DEVICE IS CONNECTED BOTH ANDROID OR IPHONE. CUSTOMER HAS HAD TO PULL OVER AND COMPLETELY TURN OFF VEHICLE AROUND 5 MINUTES IN ORDER TO UNFREEZE MEDIA SCREEN. LANE KEEPING SYSTEM MALFUNCTIONS SPECIALLY AT HIGH TEMPERATURE DAYS. LANE KEEPING SYSTEM NOT AVAILABLE SIGN APPEARS FOR MOST OF THE DAY; HOURGLASS NEXT TO A WHITE VEHICLE SIGN WARNING APPEARS MOST OF THE DAY DURING HIGH TEMPERATURES, SIGN TURNS INTO YELLOW / ORANGE WARNING. YELLOW LANE ASSIST CURRENTLY NOT AVAILABLE WARNING SIGN APPEARS IN THE MIDDLE OF THE DASHBOARD. YELLOW EXCLAMATION / TRIANGLE WARNING SIGN APPEARS TO THE LEFT OF THE DASHBOARD. EPC WARNING LIGHT HAS TUNRNED ON AND OFF MULTIPLE TIMES TO THE RIGHT SIDE OF THE DASHBOARD SINCE VEHICLE HAD 2287 MILES.