2023 VOLKSWAGEN ID.4

SUSPENSION

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

Risk: A loss of vehicle control increases the risk of a crash.

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."

Risk: Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.

STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 ID.4 vehicles. The door handles may allow water to enter the circuit board assembly, which can cause the doors to open unexpectedly.

Risk: A vehicle door that opens unexpectedly while driving increases the risk of injury.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Volkswagen Group of America, Inc. (VW) is recalling certain 2023-2024 ID4 vehicles. The fasteners securing the passenger frontal air bag inflator may be loose.

Risk: An improperly secured air bag inflator may not deploy as intended, increasing the risk of injury during a crash.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."

Risk: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID.4 vehicles. The rearview camera image may not display when the vehicle is placed in reverse or when the park function is manually activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

STRUCTURE

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2024 ID.4 vehicles. The interior sunshade for the panoramic glass roof may be insufficiently fire retardant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 302, "Flammability of Interior Materials."

Risk: In a fire, fabric that is not fire retardant may further fuel a fire, increasing the risk of injury.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION MOTOR

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID4 vehicles. The electric motor sealing ring was improperly assembled, which may allow coolant to leak into the high-voltage system and interfere with the CAN communication and power supply.

Risk: Coolant that leaks into the high-voltage system may impact safety-critical systems and warning lights, causing a loss of vehicle control or unintended air bag deployment, and increasing the risk of a crash or injury.

BACK OVER PREVENTION:DISPLAY FUNCTION

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Golf R A8, Audi S3, RS3 Sedan, Q4 E-Tron SUV, A3 Sedan, and 2022-2023 Volkswagen Golf GTI, and ID4 vehicles. The rearview camera image may be blank or unresponsive when the vehicle is placed in reverse gear or when the park function is manually activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: An inoperative rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

UNKNOWN OR OTHER

1. What component or system failed or malfunctioned, and is it available for inspection upon request? THE TAILGATE DOOR HOLDING MECHANISM (GAS PRESSURIZED STRUTS) HAS FAILED SO THAT THE DOOR NO LONGER STAYS OPEN. 2. How was your safety or the safety of others put at risk? YES, THE TAILGATE DOOR IS VERY HEAVY AND CAN COME DOWN VERY HARD ENDANGERING THOSE TRYING TO PUT THINGS IN THE TRUNK. WHEN IT FIRST STARTED HAPPENING, THE DOOR WOULD CLOSE SUDDENLY AND WITHOUT WARNING DURING PLACING ITEMS IN THE BACK AREA. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? UNKNOWN 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO

VEHICLE SPEED CONTROL:CRUISE CONTROL

The contact owns a 2023 Volkswagen ID4. The contact stated that while driving into his driveway at 20 MPH, his jacket brushed against the resume button for the cruise control, and the vehicle launched forward, causing him to crash into the curb on two occasions. While at a car wash, the contact brushed against the resume button, and the vehicle lunged forward, startling the car wash worker. There were no warning lights illuminated. The vehicle was taken to the local dealer, who dismissed his concerns and informed him that the type of failure was not possible. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 14,000.

STEERING

I was turning into a parking space on the street. I let my foot off the gas in order to brake.... as I did so the car LURCHED forward on its own about 2-3 feet running into the curb and damaging the wheel, the rim and the tire. I stomped on the brake, turned off the car, and restarted the car in order to finish parking (get out of traffic) and assess the damage. Thankfully nobody was hurt, although I am quite shaken up, losing confidence in the car... I have no idea what system malfunctioned.. the car went forward on its own with my foot off the accelerator. I've never experienced this before with this car or any other car. I drove the car directly to the service department at the dealership where they said they would inspect it and report it as well. I have not called the police. I have not alerted the insurance company. There were no warning lights before or after this incident.

VEHICLE SPEED CONTROL

I was turning into a parking space on the street. I let my foot off the gas in order to brake.... as I did so the car LURCHED forward on its own about 2-3 feet running into the curb and damaging the wheel, the rim and the tire. I stomped on the brake, turned off the car, and restarted the car in order to finish parking (get out of traffic) and assess the damage. Thankfully nobody was hurt, although I am quite shaken up, losing confidence in the car... I have no idea what system malfunctioned.. the car went forward on its own with my foot off the accelerator. I've never experienced this before with this car or any other car. I drove the car directly to the service department at the dealership where they said they would inspect it and report it as well. I have not called the police. I have not alerted the insurance company. There were no warning lights before or after this incident.

ELECTRICAL SYSTEM

I was turning into a parking space on the street. I let my foot off the gas in order to brake.... as I did so the car LURCHED forward on its own about 2-3 feet running into the curb and damaging the wheel, the rim and the tire. I stomped on the brake, turned off the car, and restarted the car in order to finish parking (get out of traffic) and assess the damage. Thankfully nobody was hurt, although I am quite shaken up, losing confidence in the car... I have no idea what system malfunctioned.. the car went forward on its own with my foot off the accelerator. I've never experienced this before with this car or any other car. I drove the car directly to the service department at the dealership where they said they would inspect it and report it as well. I have not called the police. I have not alerted the insurance company. There were no warning lights before or after this incident.

POWER TRAIN

The contact owns a 2023 Volkswagen ID.4. The contact was informed that the vehicle was included in the NHTSA Campaign Numbers: 25V434000 (SERVICE BRAKES, SUSPENSION), 24V651000 (STRUCTURE), 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). After contacting the local dealer and the manufacturer, the contact was informed that parts to complete the recalls were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced the failure.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2023 Volkswagen ID.4. The contact was informed that the vehicle was included in the NHTSA Campaign Numbers: 25V434000 (SERVICE BRAKES, SUSPENSION), 24V651000 (STRUCTURE), 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). After contacting the local dealer and the manufacturer, the contact was informed that parts to complete the recalls were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced the failure.

SUSPENSION

The contact owns a 2023 Volkswagen ID.4. The contact was informed that the vehicle was included in the NHTSA Campaign Numbers: 25V434000 (SERVICE BRAKES, SUSPENSION), 24V651000 (STRUCTURE), 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). After contacting the local dealer and the manufacturer, the contact was informed that parts to complete the recalls were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced the failure.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

This issue relates to NHTSA Recall 24V344 / VW Recall 919A as the repair for this recall has already been applied to my vehicle. Despite that, while driving, my vehicle experienced a complete electronics shutdown, including loss of the instrument cluster, center display, and rearview camera. This occurred after the recall 919A software update was applied. As such, I believe the safety of my self and others was put at risk. I brought my vehicle to the dealer for diagnosis and they identified fault code U111000 with symptom 7223 but informed me that this was classified “non-customer-relevant” and therefore should be ignored. I believe the repair that Volkswagen has provided for Recall 24V344 is ineffective and the conditions that instigated this recall still exist.

EXTERIOR LIGHTING

This issue relates to NHTSA Recall 24V344 / VW Recall 919A as the repair for this recall has already been applied to my vehicle. Despite that, while driving, my vehicle experienced a complete electronics shutdown, including loss of the instrument cluster, center display, and rearview camera. This occurred after the recall 919A software update was applied. As such, I believe the safety of my self and others was put at risk. I brought my vehicle to the dealer for diagnosis and they identified fault code U111000 with symptom 7223 but informed me that this was classified “non-customer-relevant” and therefore should be ignored. I believe the repair that Volkswagen has provided for Recall 24V344 is ineffective and the conditions that instigated this recall still exist.

ELECTRICAL SYSTEM

This issue relates to NHTSA Recall 24V344 / VW Recall 919A as the repair for this recall has already been applied to my vehicle. Despite that, while driving, my vehicle experienced a complete electronics shutdown, including loss of the instrument cluster, center display, and rearview camera. This occurred after the recall 919A software update was applied. As such, I believe the safety of my self and others was put at risk. I brought my vehicle to the dealer for diagnosis and they identified fault code U111000 with symptom 7223 but informed me that this was classified “non-customer-relevant” and therefore should be ignored. I believe the repair that Volkswagen has provided for Recall 24V344 is ineffective and the conditions that instigated this recall still exist.

FORWARD COLLISION AVOIDANCE: WARNINGS

A message stating forward collision assist is unavailable. The adaptive cruise control does not see the vehicle in front of you. The vehicle randomly emergency brakes. And a four Mile drive it would emergency brake three times. Dealer stated it was fixed. I return to the vehicle an hour later stating the problem persists and it is not fixed or safe to drive. I have a text from the dealer confirming the problem persists they have unable to diagnose or repair. The car is in their possession since June 7th 2025

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

A message stating forward collision assist is unavailable. The adaptive cruise control does not see the vehicle in front of you. The vehicle randomly emergency brakes. And a four Mile drive it would emergency brake three times. Dealer stated it was fixed. I return to the vehicle an hour later stating the problem persists and it is not fixed or safe to drive. I have a text from the dealer confirming the problem persists they have unable to diagnose or repair. The car is in their possession since June 7th 2025

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

A message stating forward collision assist is unavailable. The adaptive cruise control does not see the vehicle in front of you. The vehicle randomly emergency brakes. And a four Mile drive it would emergency brake three times. Dealer stated it was fixed. I return to the vehicle an hour later stating the problem persists and it is not fixed or safe to drive. I have a text from the dealer confirming the problem persists they have unable to diagnose or repair. The car is in their possession since June 7th 2025

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The cruise control failed to slow down , instead it accelerated . My safety and the safety of my families was put at risk due to a sudden stop in I25 southbound cause us to slow down and when I pushed the down arrows to slow us down and pushed the brake pedal we didn’t slow down, instead we were jolted forward in accelerating speeds. Thankfully we missed the car in front of us due to us me swerving into the shoulder to assure no collision. The problem has happened on 4 different occasions. Volkswagen is aware of the issue and we have not received any kind of update or remedy for the defect. No one has inspected it , we were to have an appointment this Monday Sept 9th to have it all checked out. The gps , sos button , road side assistance and speedometer aren’t functioning properly in our car as well. No warnings lights were on and no notifications of any problems.

ELECTRICAL SYSTEM

The cruise control failed to slow down , instead it accelerated . My safety and the safety of my families was put at risk due to a sudden stop in I25 southbound cause us to slow down and when I pushed the down arrows to slow us down and pushed the brake pedal we didn’t slow down, instead we were jolted forward in accelerating speeds. Thankfully we missed the car in front of us due to us me swerving into the shoulder to assure no collision. The problem has happened on 4 different occasions. Volkswagen is aware of the issue and we have not received any kind of update or remedy for the defect. No one has inspected it , we were to have an appointment this Monday Sept 9th to have it all checked out. The gps , sos button , road side assistance and speedometer aren’t functioning properly in our car as well. No warnings lights were on and no notifications of any problems.

SERVICE BRAKES

The cruise control failed to slow down , instead it accelerated . My safety and the safety of my families was put at risk due to a sudden stop in I25 southbound cause us to slow down and when I pushed the down arrows to slow us down and pushed the brake pedal we didn’t slow down, instead we were jolted forward in accelerating speeds. Thankfully we missed the car in front of us due to us me swerving into the shoulder to assure no collision. The problem has happened on 4 different occasions. Volkswagen is aware of the issue and we have not received any kind of update or remedy for the defect. No one has inspected it , we were to have an appointment this Monday Sept 9th to have it all checked out. The gps , sos button , road side assistance and speedometer aren’t functioning properly in our car as well. No warnings lights were on and no notifications of any problems.

LANE DEPARTURE: ASSIST

I am a current lessee of a 2023 Volkswagen ID.4 (VIN: [XXX] ), leased on [XXX], under a 36‑month agreement (Lease Account #: [XXX]). The vehicle is still under warranty at 23,000 miles. The navigation/GPS system has a persistent defect (location drift far from actual position), verified by dealership technicians on multiple visits. On my second visit, the dealer refused to escalate to Volkswagen, citing a vague “Verizon update” explanation, despite my personal carrier being unrelated to the vehicle’s built-in navigation. The defect is plainly internal to the vehicle’s hardware/software. I attempted to contact Volkswagen Customer CARE and was left on hold for over 40 minutes before the call disconnected, with no assistance provided. This is a breach of warranty and a failure to provide adequate service. I request the Division compel Volkswagen to: - Escalate my case to technical specialists and repair the defect (including module replacement if necessary), or - Waive all lease-related fees and penalties (early termination, disposition, excess wear) if I return the vehicle due to unresolved defects. I can provide service records, dealership notes, video evidence, and call log INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

There has been an active recall on this vehicle for one year. The dealership has failed to repair the door handle recall in a timely manner. The dealerships I have called said they don’t have the parts in stock to repair the recall.

UNKNOWN OR OTHER

There has been an active recall on this vehicle for one year. The dealership has failed to repair the door handle recall in a timely manner. The dealerships I have called said they don’t have the parts in stock to repair the recall.

STRUCTURE:BODY

There has been an active recall on this vehicle for one year. The dealership has failed to repair the door handle recall in a timely manner. The dealerships I have called said they don’t have the parts in stock to repair the recall.

VEHICLE SPEED CONTROL

Buttons on steering wheel can be accidentally activated when you move your hand over buttons. Very dangerous.

UNKNOWN OR OTHER

Electronic Software vehicle manual not fully downloaded. Software versions also not in display

ELECTRICAL SYSTEM

The front left headlight parking light went out after 24 months. This is a product quality issue which should not happen.

UNKNOWN OR OTHER

While accelerating and decelerating, there is a low popping noise that comes from under the floor of the car. It sounds like metal reacting to a change in temperature when it pops, like if you pour hot water into a metal sink. This has been a consistent issue for over a year, and despite the dealerships attempts to fix the issue by replacing the sway bar and tightening the suspension and upper and lower control arms, the noise persists during acceleration and deceleration. The dealership was able to reproduce the issue when we have taken it in. There are no warning lights associated with this issue. If this issue is related to the battery or to the breaks, it could be a serious safety problem. We've taken it in for this issue 4 times and we'll take it in again this week, and the dealership has held the car for over two weeks total to try to fix it.

SUSPENSION

While accelerating and decelerating, there is a low popping noise that comes from under the floor of the car. It sounds like metal reacting to a change in temperature when it pops, like if you pour hot water into a metal sink. This has been a consistent issue for over a year, and despite the dealerships attempts to fix the issue by replacing the sway bar and tightening the suspension and upper and lower control arms, the noise persists during acceleration and deceleration. The dealership was able to reproduce the issue when we have taken it in. There are no warning lights associated with this issue. If this issue is related to the battery or to the breaks, it could be a serious safety problem. We've taken it in for this issue 4 times and we'll take it in again this week, and the dealership has held the car for over two weeks total to try to fix it.

ELECTRICAL SYSTEM

It appears that the wiring was chewed by a rodent. It also looks like it could be a case of the wiring rubbing on the vehicle and exposing the hv wire.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

It is very easy to inadvertently touch the "SET" button for the cruise control. The button is capacitive so a very light touch activates the button, and it is on the outer edge of steering wheel spoke, meaning a light brush while turning the wheel activate the button. When maneuvering at slow speeds (such as in a parking lot) this results in the car accelerating, uncommanded, and without warning, up to the minimum speed of the cruise control.

VEHICLE SPEED CONTROL

It is very easy to inadvertently touch the "SET" button for the cruise control. The button is capacitive so a very light touch activates the button, and it is on the outer edge of steering wheel spoke, meaning a light brush while turning the wheel activate the button. When maneuvering at slow speeds (such as in a parking lot) this results in the car accelerating, uncommanded, and without warning, up to the minimum speed of the cruise control.

ELECTRICAL SYSTEM

While driving at highway speeds, driver display went blank without warning. Similar symptoms to known issue causing a recall that was supposedly remedied.

VEHICLE SPEED CONTROL

The contact owns a 2023 Volkswagen ID-4. The contact stated while pulling into a parking space at barely 2 MPH and depressing the brake pedal, the vehicle unintendedly accelerated and crashed into the rear of a building. The contact stated that while reversing from the scene, the failure recurred, and the vehicle failed to stop upon depressing the brake pedal and was uncontrollable. The contact stated that the vehicle crashed into a big concrete and iron post and stopped. A nearby auto body shop technician informed the contact that the vehicle was a total loss. There was no warning light illuminated. The contact stated that the automatic emergency braking system failed to engage as designed. The air bags did not deploy. The contact did not sustain any injuries. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the police impound lot. The insurance company then towed the vehicle to IAA, a salvage vehicle auction lot, but the insurance company had not confirmed that the vehicle was a total loss. There was was property damage. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 26,000.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2023 Volkswagen ID-4. The contact stated while pulling into a parking space at barely 2 MPH and depressing the brake pedal, the vehicle unintendedly accelerated and crashed into the rear of a building. The contact stated that while reversing from the scene, the failure recurred, and the vehicle failed to stop upon depressing the brake pedal and was uncontrollable. The contact stated that the vehicle crashed into a big concrete and iron post and stopped. A nearby auto body shop technician informed the contact that the vehicle was a total loss. There was no warning light illuminated. The contact stated that the automatic emergency braking system failed to engage as designed. The air bags did not deploy. The contact did not sustain any injuries. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the police impound lot. The insurance company then towed the vehicle to IAA, a salvage vehicle auction lot, but the insurance company had not confirmed that the vehicle was a total loss. There was was property damage. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 26,000.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Cruise control / resume cruise can inadvertently be activated due to the haptic touch pads on the steering wheel. On multiple occasions when exiting a highway after using cruise control and while turning the steering wheel, my hand inadvertently brushes against the RESUME haptic touch pad, causing the vehicle to immediately speed up to my last preset cruise speed. This is a constant issue as I use my vehicle daily for work purposes, and has caused multiple near-accidents. Per my dealer, Volkswagen does not have a fix for this. This is a non-issue in my other VW vehicle, as it has button instead of haptic touch on the steering wheel. Haptic touch should not be on a steering wheel.

VEHICLE SPEED CONTROL

Cruise control / resume cruise can inadvertently be activated due to the haptic touch pads on the steering wheel. On multiple occasions when exiting a highway after using cruise control and while turning the steering wheel, my hand inadvertently brushes against the RESUME haptic touch pad, causing the vehicle to immediately speed up to my last preset cruise speed. This is a constant issue as I use my vehicle daily for work purposes, and has caused multiple near-accidents. Per my dealer, Volkswagen does not have a fix for this. This is a non-issue in my other VW vehicle, as it has button instead of haptic touch on the steering wheel. Haptic touch should not be on a steering wheel.

VEHICLE SPEED CONTROL

The speed indication that syncs with posted speed limits does not work, it either posts an incorrect speed or no speed at all. VW indicated this only affects some vehicles and they have no fix. It’s extremely dangerous if I see the limit as 70 mph on the car and then 1 mile later see a sign indicating I’m in a 35 mph zone

STRUCTURE

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure). The contact stated that on several occasions after receiving a car wash, the driver’s side door failed to open as intended from the outside. The contact stated that the door needed to be opened from the inside. Additionally, the contact stated that on several occasions, while occupants were seated in the rear seat, the passengers were unable to exit the vehicle. The contact stated that during the failure, the rear seat occupants climbed over the seats to exit the vehicle. The vehicle was taken to a dealer, where it was determined that the driver’s side door handle was faulty, and the door handle needed to be replaced. The vehicle was repaired, but the failure reoccurred months later. The vehicle was taken to another dealer; however, the failure could not be duplicated. The manufacturer was notified of the failure. The failure was approximately 15,000.

UNKNOWN OR OTHER

I have been experiencing multiple issues with my vehicle. The backup camera frequently fails to respond, and the doors often do not open properly or get stuck. A significant concern is that the car does not hold a full charge, which severely impacts its range and reliability. I have brought these problems to Volkswagen on numerous occasions, but the most serious issue has recently emerged: the car has started stopping unexpectedly while driving. This is extremely dangerous and could potentially lead to an accident. It is a major safety concern that requires immediate attention.

ELECTRICAL SYSTEM

I’m reporting a recurring issue with my 2023 Volkswagen ID.4 involving the electrical system and battery. Since December 2024, the vehicle has consistently displayed an “Electrical Malfunction” warning every single time the vehicle is turned on. This warning is always present — whether the vehicle is stationary or in motion — and does not clear. In addition, the infotainment and digital displays have shut down while driving, interfering with navigation and essential vehicle functions. The vehicle has undergone three separate battery replacements and one software repair, yet the issue persists. I’ve had to continue driving the vehicle with this constant malfunction alert due to extended wait times for service availability — sometimes over a month — with only one EV-certified technician per dealer in my area. All repairs and service confirmations have been completed by VW South Orlando, and the vehicle remains in the shop as of July 2025. I believe this unresolved electrical fault presents a serious and ongoing safety concern.

BACK OVER PREVENTION: WARNINGS

The incident occurred on May 24, 2025, while preparing to park the 2023 VW ID4. I had two occupants in the car with me. At the time of the incident, I was moving very slow with my foot on the brake, just about ready to stop and put the car in the park position, when the ID4 suddenly violently lurched forward. The car went over a cement parking stop continuing forward on to a sidewalk and then hit a building. I tried to stop the vehicle as quickly as I could. No collision lights, none of the usual sensors, and no automatic Collison braking came on. The only braking was by me. If someone would have been walking in front of the car at the time of the incident there would have been serious injuries, or deaths. Had the car had more room to accelerate before it hit the building, I think myself & my passengers could have been injured. The vehicle was taken into VW dealership who had the car for five weeks. The car was inspected by a VW engineer, final report states driver pressed the accelerator causing the vehicle to go forward at 54% acceleration. I expressed to the VW dealership that the car DID lunge but that I did not touch the accelerator. I had 2 passengers that can also verify that there were no warning lamps, sensors, or symptoms prior to the incident and normally the front sensors start beeping when you get too close to anything! After this incident I started to do some research and found on a VW Vortex forum that this type of incident has happened to numerous owners of ID 4's. Some of the writers to the forum had the exact same incident as mine, stating they were pulling into a parking spot ready to park and the car lunged. I also found it was happening to Audi owners a sister company of VW. My greatest concern is the frequency of this incident and the company's refusal to take any responsibility which was also widely reported on line. We had owned the VW ID4 for 2.5 years and never had anything like this happened before.

UNKNOWN OR OTHER

The incident occurred on May 24, 2025, while preparing to park the 2023 VW ID4. I had two occupants in the car with me. At the time of the incident, I was moving very slow with my foot on the brake, just about ready to stop and put the car in the park position, when the ID4 suddenly violently lurched forward. The car went over a cement parking stop continuing forward on to a sidewalk and then hit a building. I tried to stop the vehicle as quickly as I could. No collision lights, none of the usual sensors, and no automatic Collison braking came on. The only braking was by me. If someone would have been walking in front of the car at the time of the incident there would have been serious injuries, or deaths. Had the car had more room to accelerate before it hit the building, I think myself & my passengers could have been injured. The vehicle was taken into VW dealership who had the car for five weeks. The car was inspected by a VW engineer, final report states driver pressed the accelerator causing the vehicle to go forward at 54% acceleration. I expressed to the VW dealership that the car DID lunge but that I did not touch the accelerator. I had 2 passengers that can also verify that there were no warning lamps, sensors, or symptoms prior to the incident and normally the front sensors start beeping when you get too close to anything! After this incident I started to do some research and found on a VW Vortex forum that this type of incident has happened to numerous owners of ID 4's. Some of the writers to the forum had the exact same incident as mine, stating they were pulling into a parking spot ready to park and the car lunged. I also found it was happening to Audi owners a sister company of VW. My greatest concern is the frequency of this incident and the company's refusal to take any responsibility which was also widely reported on line. We had owned the VW ID4 for 2.5 years and never had anything like this happened before.

ENGINE

The incident occurred on May 24, 2025, while preparing to park the 2023 VW ID4. I had two occupants in the car with me. At the time of the incident, I was moving very slow with my foot on the brake, just about ready to stop and put the car in the park position, when the ID4 suddenly violently lurched forward. The car went over a cement parking stop continuing forward on to a sidewalk and then hit a building. I tried to stop the vehicle as quickly as I could. No collision lights, none of the usual sensors, and no automatic Collison braking came on. The only braking was by me. If someone would have been walking in front of the car at the time of the incident there would have been serious injuries, or deaths. Had the car had more room to accelerate before it hit the building, I think myself & my passengers could have been injured. The vehicle was taken into VW dealership who had the car for five weeks. The car was inspected by a VW engineer, final report states driver pressed the accelerator causing the vehicle to go forward at 54% acceleration. I expressed to the VW dealership that the car DID lunge but that I did not touch the accelerator. I had 2 passengers that can also verify that there were no warning lamps, sensors, or symptoms prior to the incident and normally the front sensors start beeping when you get too close to anything! After this incident I started to do some research and found on a VW Vortex forum that this type of incident has happened to numerous owners of ID 4's. Some of the writers to the forum had the exact same incident as mine, stating they were pulling into a parking spot ready to park and the car lunged. I also found it was happening to Audi owners a sister company of VW. My greatest concern is the frequency of this incident and the company's refusal to take any responsibility which was also widely reported on line. We had owned the VW ID4 for 2.5 years and never had anything like this happened before.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

When driving at low speed in a parking log, vehicle began to accelerate suddenly. Driver was able to brake to avoid collision. Seemed to be due toaccidental touch of capacitive touch RES button on left side of steering wheel, which resumed previous ACC speed. ACC had not been use for several days prior, but system remembered previous high speed and tried to resume.

VEHICLE SPEED CONTROL

When driving at low speed in a parking log, vehicle began to accelerate suddenly. Driver was able to brake to avoid collision. Seemed to be due toaccidental touch of capacitive touch RES button on left side of steering wheel, which resumed previous ACC speed. ACC had not been use for several days prior, but system remembered previous high speed and tried to resume.

FUEL/PROPULSION SYSTEM

When driving at low speed in a parking log, vehicle began to accelerate suddenly. Driver was able to brake to avoid collision. Seemed to be due toaccidental touch of capacitive touch RES button on left side of steering wheel, which resumed previous ACC speed. ACC had not been use for several days prior, but system remembered previous high speed and tried to resume.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Automatic parking assist and reverse braking systems exhibit severe, recurring malfunctions causing collisions and injuries. On May 24, 2025, at approx. 4:10 PM, auto-park uncommanded the vehicle to strike a mailbox in a familiar spot. Dealer dismissed incident without diagnostics. Beyond this collision, the vehicle exhibits frequent, violent, unintended braking during reverse. This occurs when: Turning body to look back: System abruptly locks brakes, causing whiplash-like neck pain to me. Dealer stated this was "normal" for "driver seating" despite explanation. Encountering minor obstacles: System misidentifies leaves/garbage bins as threats, engaging full, hard braking. This causes extreme distress and has violently thrown passengers forward. My teenager son sustained a visible bruise for one week after hitting the console during one such incident March 2024 These system malfunctions create high risk of injury to occupants and pedestrians. The unpredictable braking events are a fundamental flaw. These issues were reported to the dealer within weeks of purchase and to VW Group of America Customer Care (800-822-8987) after the mailbox incident. They remain unresolved."

FUEL/PROPULSION SYSTEM

Automatic parking assist and reverse braking systems exhibit severe, recurring malfunctions causing collisions and injuries. On May 24, 2025, at approx. 4:10 PM, auto-park uncommanded the vehicle to strike a mailbox in a familiar spot. Dealer dismissed incident without diagnostics. Beyond this collision, the vehicle exhibits frequent, violent, unintended braking during reverse. This occurs when: Turning body to look back: System abruptly locks brakes, causing whiplash-like neck pain to me. Dealer stated this was "normal" for "driver seating" despite explanation. Encountering minor obstacles: System misidentifies leaves/garbage bins as threats, engaging full, hard braking. This causes extreme distress and has violently thrown passengers forward. My teenager son sustained a visible bruise for one week after hitting the console during one such incident March 2024 These system malfunctions create high risk of injury to occupants and pedestrians. The unpredictable braking events are a fundamental flaw. These issues were reported to the dealer within weeks of purchase and to VW Group of America Customer Care (800-822-8987) after the mailbox incident. They remain unresolved."

SERVICE BRAKES

Automatic parking assist and reverse braking systems exhibit severe, recurring malfunctions causing collisions and injuries. On May 24, 2025, at approx. 4:10 PM, auto-park uncommanded the vehicle to strike a mailbox in a familiar spot. Dealer dismissed incident without diagnostics. Beyond this collision, the vehicle exhibits frequent, violent, unintended braking during reverse. This occurs when: Turning body to look back: System abruptly locks brakes, causing whiplash-like neck pain to me. Dealer stated this was "normal" for "driver seating" despite explanation. Encountering minor obstacles: System misidentifies leaves/garbage bins as threats, engaging full, hard braking. This causes extreme distress and has violently thrown passengers forward. My teenager son sustained a visible bruise for one week after hitting the console during one such incident March 2024 These system malfunctions create high risk of injury to occupants and pedestrians. The unpredictable braking events are a fundamental flaw. These issues were reported to the dealer within weeks of purchase and to VW Group of America Customer Care (800-822-8987) after the mailbox incident. They remain unresolved."

UNKNOWN OR OTHER

There is an ongoing NHTSA investigation into serious door-handle defects that can cause the doors to open unexpectedly while driving, which has remained unresolved for over a year. Additionally, the vehicle is subject to a recall regarding a missing gear-position indicator, posing a potential roll-away hazard. Despite my efforts to address these issues, Volkswagen has not provided timely or adequate remedies.

STRUCTURE:BODY

The right rear passenger door has become completely inoperable. It cannot be opened from the inside or outside of the vehicle. This is a critical safety risk because two child car seats are installed in the back, and the right side is the only accessible exit for an adult passenger. In the event of an accident or emergency, that adult would not be able to exit the vehicle. Additionally, the rear trunk has also intermittently failed to open since purchase. Both issues have been reported to the dealership. The trunk issue was previously noted but not repaired, and the door issue, which was intermittent at first, has now become a full failure. The problem has been documented on video and reported to both the dealership and the vehicle manufacturer. There were no warning lights or error messages, and no physical impact caused the failure. The dealership has been unable to provide timely repair or transportation assistance, leaving the vehicle unsafe for use with children. These issues may be related to known or recalled door and latch failures on this vehicle model. The car is under warranty and has fewer than 8,000 miles on it. Manufacturer inspection has not yet occurred due to scheduling delays.

ELECTRICAL SYSTEM

The right rear passenger door has become completely inoperable. It cannot be opened from the inside or outside of the vehicle. This is a critical safety risk because two child car seats are installed in the back, and the right side is the only accessible exit for an adult passenger. In the event of an accident or emergency, that adult would not be able to exit the vehicle. Additionally, the rear trunk has also intermittently failed to open since purchase. Both issues have been reported to the dealership. The trunk issue was previously noted but not repaired, and the door issue, which was intermittent at first, has now become a full failure. The problem has been documented on video and reported to both the dealership and the vehicle manufacturer. There were no warning lights or error messages, and no physical impact caused the failure. The dealership has been unable to provide timely repair or transportation assistance, leaving the vehicle unsafe for use with children. These issues may be related to known or recalled door and latch failures on this vehicle model. The car is under warranty and has fewer than 8,000 miles on it. Manufacturer inspection has not yet occurred due to scheduling delays.

UNKNOWN OR OTHER

I have encountered 2 high speed blowouts on my Pirelli Scorpion tires. One in July 2024 and one in Dec 2024. Car has 6,000 miles on it. It has cost almost $1,600 to repair. Tires are not warrantied by VW. My dealership has opened a warranty claim with Pirelli with no response in 6 months. VW corporate will not get involved. I feel like i have a bad set of tires on my new car and i am afraid to drive it. I paid $46,000 for a car with nobody responsible for tire defects. Are there known issues with these tires? Who is responsible pirelli or VW.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I was driving off the freeway in my ID4 and had been driving with both B mode (Regenerative braking) and the cruise control on. I then proceeded to drive approx 4 miles, still in B mode. I pulled into a parking space at my local swim club, and as I pulled into the space I took my foot off the accelerator, and began to slow down. As I was about to break to bring the car to a complete standstill, the adaptive cruise control kicked in and launched my car forward over the small concrete bollard, through a chain-link fence and into a tree stump (roughly the length of the car again). This caused considerable damage to my vehicle, but more so I am concerned for other drivers that these two drive modes conflict with each other and cause a serious safety concern. Insurance claim has been logged with AAA.

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact stated that when the battery was charged to 80%, the vehicle could only be driven for less than 150 miles instead of the 270-275 miles as expected. The vehicle was taken to the dealer who was not able to diagnose a cause of failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 16,570.

VISIBILITY

The contact owns a 2023 Volkswagen ID.4. The contact stated that after stopping the vehicle, the front driver’s side door erroneously opened, causing damage to the door stop and window. The contact stated that after the failure, the window failed to roll down completely. Additionally, whenever the door was opened, the door opened extremely wide. The vehicle was taken to the local dealer, who diagnosed that the doorstop was damaged, and the door needed to be replaced. The door was not repaired or replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 30,000.

STRUCTURE:BODY:DOOR

The contact owns a 2023 Volkswagen ID.4. The contact stated that after stopping the vehicle, the front driver’s side door erroneously opened, causing damage to the door stop and window. The contact stated that after the failure, the window failed to roll down completely. Additionally, whenever the door was opened, the door opened extremely wide. The vehicle was taken to the local dealer, who diagnosed that the doorstop was damaged, and the door needed to be replaced. The door was not repaired or replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 30,000.

ELECTRICAL SYSTEM

I was driving my car and the door came unlocked and opened

STRUCTURE:BODY

I was driving my car and the door came unlocked and opened

UNKNOWN OR OTHER

I bought the Volkswagen ID4 on lease from one of the Volkswagen dealer Dick Hannah based out of Portland, OR. It's 4 year lease, paying $760/month. I have received many recalls from Volkswagen, one of them was door handle and lock issue. I have complained to Volkswagen that door get open while i am driving the car and this needs to be fixed, they have said to me that, they do not have any parts to fix this and placed me in queue from last 4 months. I am not able to drive the car where i am paying $40K on lease payments in 4 years. This is really a safety concern where i do not take my kids into car and not driving much. I tried to call Volkswagen and ask them to cancel lease, they have asked me to pay remaining months payment which is $18K. I am not able to cancel lease, not able to drive, and they are not able to fix. I would request federal govt to have strict rules for auto makes outside of USA and have some penalty to pay to customers if they have recall. They send so many recalls, than what is use of buying new cars and paying them huge money, there should be some amount to pay to customer if there are recalls. This is safety concern to US Citizens and me.

UNKNOWN OR OTHER

My car has been under a recall notice since 2024. A fix was not available until January. As soon as repairs were available, I scheduled an appointment for repair (requested 12/29/24, scheduled 2/13/25). The week of the repair, I received a call that said the dealer had not actually ordered the necessary parts and I would need to reschedule. I scheduled another service appointment on 3/18/25 for the next available date, 4/30/25. This week I received another call that yet again the dealer had not ordered the parts for repair. I have lost faith in the manufacturer's willingness to repair this defect, as two appointments scheduled rough 4 months from a request for repair have not led to them completing the warranty work. This is especially troubling as I have a small child who often rides in the car with me. In addition, I am leading the vehicle and responsible for completing recalls in a timely manner, and the dealership will not allow me to complete my responsibilities. The dealer is Royal Auto Automotive VW in San Francisco.

UNKNOWN OR OTHER

This car is subject to 3 recalls, the first of which is now nearly 8 months old. I can not get a dealer to address the recalls, despite repeated visits to the dealership.

UNKNOWN OR OTHER

Charging Door Malfunction - Complaint Submission Dear Volkswagen Customer Service, My name is [XXX] . I am writing to report an issue with my vehicle's charging door, which has not been opening for the past week. I believe that the actuator may need repairs, as this problem has persisted for some time now. I have also come across several other customer complaints regarding similar issues, which raises concerns about the frequency of this problem. This situation has become a significant inconvenience for me, as I am unable to charge my car and, therefore, cannot commute to work. I would like to formally file a complaint regarding this issue and seek guidance on how to proceed with the necessary repairs. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. I look forward to your prompt response. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: WARNINGS

A squirrel entered my ID.4 through the right wheel well while I was at work and it began to make a nest in the front of my engine compartment. I was alerted to the problem by all of the dashboard warning lights flashing the ACC and related front safety systems. The squirrel had chewed through the harness wires down to the connectors on the 8 and 9 connectors and the 6 pin connector. I know it was a squirrel because I saw it in the engine compartment when I opened the hood and other coworkers had nests in their hood areas. No damage to thier vehicle because the critical wires were not so carelessly exposed.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

A squirrel entered my ID.4 through the right wheel well while I was at work and it began to make a nest in the front of my engine compartment. I was alerted to the problem by all of the dashboard warning lights flashing the ACC and related front safety systems. The squirrel had chewed through the harness wires down to the connectors on the 8 and 9 connectors and the 6 pin connector. I know it was a squirrel because I saw it in the engine compartment when I opened the hood and other coworkers had nests in their hood areas. No damage to thier vehicle because the critical wires were not so carelessly exposed.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

A squirrel entered my ID.4 through the right wheel well while I was at work and it began to make a nest in the front of my engine compartment. I was alerted to the problem by all of the dashboard warning lights flashing the ACC and related front safety systems. The squirrel had chewed through the harness wires down to the connectors on the 8 and 9 connectors and the 6 pin connector. I know it was a squirrel because I saw it in the engine compartment when I opened the hood and other coworkers had nests in their hood areas. No damage to thier vehicle because the critical wires were not so carelessly exposed.

VISIBILITY/WIPER

(addressing the above bullets as numbered items) (1) OEM replacement windshield (after what seems to be impact damage, although there are some reports in social media about "spontaneous windshield breakage - i.e. no known impact). It is available (currently installed in vehicle) for inspection upon request. (2) Safety is currently at risk because of bad image distortion near the passenger "A-pillar". (3) Problem has been seen in a photograph by both a VW dealership, and (we've been told) by a VW "Regional Service Manager". We also scheduled and showed-up for a "Service Appointment" at the dealership, but they declined to either sit in the vehicle or go for a "test drive" to better observe this problem. (4) See (3) for mention of "inspection by photograph" by dealership. (5) Problem only appeared after replacement of the "as manufactured" windshield with that original windshield not having this problem. Windshield replacement occurred on April 4, 2025.

ELECTRICAL SYSTEM

Even after the 919A recall fix was applied for the restarting black screen, my ID4 screens are still restarting. This has happened twice when I get in the car and power it on.

STRUCTURE

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an electronic clicking sound coming the passenger’s side doors. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the issue. The failure mileage was 25,000. Parts distribution disconnect.

STRUCTURE:BODY

VW failed to perform the repairs associated with recall 24V651 because the necessary parts are not available despite months of leadtime. It costs me $80 each time I bring my car in. It is currently at the dealership and they have no eta for the parts.

SEATS

When in the lowest position the seat has lots of vertical play to it. This can be felt when accelerating and braking, especially when braking or accelerating hard. The seat also makes loud creaking noises in the same conditions, at random intervals. These issues have been reproduced at the dealer, but I was told "not to keep my seat in the lowest position" which is my ideal driving position for maneuvering the vehicle and having adequate view of the mirrors and outside the vehicle. The seat has not been inspected by a service technician, only the service representative in a visual manner. No physical action has been taken to remedy the problem. It is also worth noting the passenger seat does not exhibit this issue. The creaking combined with the excess movement in the seat have me concerned for my safety in the event of a crash or emergency maneuver. Should the seat come loose, I could lose control of the vehicle, putting mine, and others', safety at risk. No warning lamps, tones or other symptoms have occurred.

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact stated that while the vehicle was parked at a charging station, the messages "Low voltage battery fault detected" and "Main electrical fault detected" were displayed. The contact became aware that the vehicle was no longer responding to user input; however, after about an hour the vehicle returned to normal functionality. The battery warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V125000 (Electrical System); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 38,000. The VIN was not available.

STRUCTURE

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Chest Clip, Buckle, Harness

We have found that the carseat belt is fraying at the base of the seat rendering this seat unusable as it would not keep our daughter safe in the event of an accident. We have attempted to work with the manufacturer on a resolution for this defect however they will not take responsibility and claim that it is due to 'external environmental factors' but cannot provide a single example of what would have caused this. It appears that the belt is rubbing on the seat base when in use which resulted in the fraying. We have taken excellent care of the seat, use it properly, have have had it inspected upon install by a CPS technician. This is a clear defect and would like Evenflo to honor their warranty and take action on this defect. A quick search found that other parents have experienced this exact issue which is concerning as Evenflo had been made aware of multiple families impacted and even more babies using an unsafe product.

EQUIPMENT

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). The contact stated that while the vehicle was parked at the dealer, the driver's and front passenger's doors became difficult to open or close. There were no warning lights illuminated. The contact stated that the recall repair was performed incorrectly due to the failure. The dealer was informed of the failure, and the vehicle was taken to be diagnosed. The dealer informed the contact that parts would be ordered. The vehicle was repaired; however, the repair was not done correctly. The contact contacted another dealer to schedule an appointment and informed the contactthat parts would be ordered. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,477. Parts distribution disconnect.

BACK OVER PREVENTION

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). The contact stated that while the vehicle was parked at the dealer, the driver's and front passenger's doors became difficult to open or close. There were no warning lights illuminated. The contact stated that the recall repair was performed incorrectly due to the failure. The dealer was informed of the failure, and the vehicle was taken to be diagnosed. The dealer informed the contact that parts would be ordered. The vehicle was repaired; however, the repair was not done correctly. The contact contacted another dealer to schedule an appointment and informed the contactthat parts would be ordered. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,477. Parts distribution disconnect.

STRUCTURE

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). The contact stated that while the vehicle was parked at the dealer, the driver's and front passenger's doors became difficult to open or close. There were no warning lights illuminated. The contact stated that the recall repair was performed incorrectly due to the failure. The dealer was informed of the failure, and the vehicle was taken to be diagnosed. The dealer informed the contact that parts would be ordered. The vehicle was repaired; however, the repair was not done correctly. The contact contacted another dealer to schedule an appointment and informed the contactthat parts would be ordered. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,477. Parts distribution disconnect.

STRUCTURE

The contact owns a 2023 Volkswagen ID.4. The contact received notification of the NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that the parts were not yet available. The dealer stated that parts were on backorder. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

VEHICLE SPEED CONTROL

While driving between 45-50 mph the internment cluster went out and the center console did a reboot. I could not see the odometer and the brake worked but the excoriator did not seem as responsive as it normally is. This issues has occurred 2 other times and was taken to VW for service. There has also been instances of the car lunging forward spontaneously usually in a drive through or close follow traffic conditions. The technician said we needed to record it happening.

ELECTRICAL SYSTEM

While driving between 45-50 mph the internment cluster went out and the center console did a reboot. I could not see the odometer and the brake worked but the excoriator did not seem as responsive as it normally is. This issues has occurred 2 other times and was taken to VW for service. There has also been instances of the car lunging forward spontaneously usually in a drive through or close follow traffic conditions. The technician said we needed to record it happening.

STRUCTURE

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 5 MPH, the vehicle stalled, with unknown warning lights illuminated. The vehicle was taken to the dealer however, the dealer was unable to diagnose the vehicle. On another occasion, the vehicle started to make a grinding sound and jerked abnormally. Additionally, the contact stated that on another occasion, after shifting into reverse, the display screen turned off unintendedly. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,544. Parts distribution disconnect.

POWER TRAIN

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 5 MPH, the vehicle stalled, with unknown warning lights illuminated. The vehicle was taken to the dealer however, the dealer was unable to diagnose the vehicle. On another occasion, the vehicle started to make a grinding sound and jerked abnormally. Additionally, the contact stated that on another occasion, after shifting into reverse, the display screen turned off unintendedly. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,544. Parts distribution disconnect.

BACK OVER PREVENTION

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 5 MPH, the vehicle stalled, with unknown warning lights illuminated. The vehicle was taken to the dealer however, the dealer was unable to diagnose the vehicle. On another occasion, the vehicle started to make a grinding sound and jerked abnormally. Additionally, the contact stated that on another occasion, after shifting into reverse, the display screen turned off unintendedly. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,544. Parts distribution disconnect.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 25V120000 (Power Train, Service Brakes, Hydraulic), 24V344000 (Back Over Prevention, Equipment, Electrical System), and 24V651000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after shifting to park(P) on an incline, the hazard lights started flashing, and the indicator lights and horn were unintentionally activated. The contact reversed a little and shifted back into park(P), and the failure was self-corrected. The failure occurred again while parked in a parking lot with the vehicle unoccupied. The contact returned to the vehicle, and the failure was self-corrected. The dealer was contacted and informed the contact that the software update was unavailable under NHTSA Campaign Numbers: 25V120000 (Power Train, Service Brakes, Hydraulic) and 24V344000 (Back Over Prevention, Equipment, Electrical System). The dealer placed the contact on a waiting list for the repair under NHTSA Campaign Number: 24V651000 (Structure) for 5 months. The manufacturer was made aware of the issue. The failure mileage was approximately 12,000. Parts distribution disconnect.

POWER TRAIN

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 25V120000 (Power Train, Service Brakes, Hydraulic), 24V344000 (Back Over Prevention, Equipment, Electrical System), and 24V651000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after shifting to park(P) on an incline, the hazard lights started flashing, and the indicator lights and horn were unintentionally activated. The contact reversed a little and shifted back into park(P), and the failure was self-corrected. The failure occurred again while parked in a parking lot with the vehicle unoccupied. The contact returned to the vehicle, and the failure was self-corrected. The dealer was contacted and informed the contact that the software update was unavailable under NHTSA Campaign Numbers: 25V120000 (Power Train, Service Brakes, Hydraulic) and 24V344000 (Back Over Prevention, Equipment, Electrical System). The dealer placed the contact on a waiting list for the repair under NHTSA Campaign Number: 24V651000 (Structure) for 5 months. The manufacturer was made aware of the issue. The failure mileage was approximately 12,000. Parts distribution disconnect.

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 25V120000 (Power Train, Service Brakes, Hydraulic), 24V344000 (Back Over Prevention, Equipment, Electrical System), and 24V651000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after shifting to park(P) on an incline, the hazard lights started flashing, and the indicator lights and horn were unintentionally activated. The contact reversed a little and shifted back into park(P), and the failure was self-corrected. The failure occurred again while parked in a parking lot with the vehicle unoccupied. The contact returned to the vehicle, and the failure was self-corrected. The dealer was contacted and informed the contact that the software update was unavailable under NHTSA Campaign Numbers: 25V120000 (Power Train, Service Brakes, Hydraulic) and 24V344000 (Back Over Prevention, Equipment, Electrical System). The dealer placed the contact on a waiting list for the repair under NHTSA Campaign Number: 24V651000 (Structure) for 5 months. The manufacturer was made aware of the issue. The failure mileage was approximately 12,000. Parts distribution disconnect.

UNKNOWN OR OTHER

My dealership, Westside VW in St. Louis Park, MN, has not completed my recalls in a reasonable amount of time. I scheduled an appointment two months ago to get this done and they canceled it the day before saying "they didn't have the parts." They said they'd call when the parts were in stock, approximately 1-2 weeks. That was 2 months ago and absolutely no communication from them.

SERVICE BRAKES

My car has experience Phantom braking 3 times. The automated braking system unexpectedly activated while I was driving out of my driveway and on to the street. There were no cars on the road when it happened. Another time it happened while I was backing out of my garage. It unexpectedly slammed the brakes. It is very scary when it happens because the body ricochets and it startles you and the car goes into park mode. The third time happened while I was driving in a crowded parking lot. I was moving like 5 miles an hour very slowly and it activated the automated braking system, there was a car behind me and I almost got rear ended. I just hope it doesn’t happen to me while I am driving on the freeway. I will be a very dangerous outcome.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

My car has experience Phantom braking 3 times. The automated braking system unexpectedly activated while I was driving out of my driveway and on to the street. There were no cars on the road when it happened. Another time it happened while I was backing out of my garage. It unexpectedly slammed the brakes. It is very scary when it happens because the body ricochets and it startles you and the car goes into park mode. The third time happened while I was driving in a crowded parking lot. I was moving like 5 miles an hour very slowly and it activated the automated braking system, there was a car behind me and I almost got rear ended. I just hope it doesn’t happen to me while I am driving on the freeway. I will be a very dangerous outcome.

ENGINE

On [XXX], our 2023 VW ID.4 Pro S which kept breaking down during our Vegas trip. It’s still under manufacturer warranty. 17,931 miles, VIN # [XXX] . We got home around 10:30 PM on July 7th after leaving Vegas before noontime, EV battery overheated in the 120 degrees heat at Baker and 112 degrees temperature at Barstow and couldn’t be driven until battery cooled hours later after each stop. It was a complete nightmare with my poor wife and kids in that super hot weather. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

On [XXX], our 2023 VW ID.4 Pro S which kept breaking down during our Vegas trip. It’s still under manufacturer warranty. 17,931 miles, VIN # [XXX] . We got home around 10:30 PM on July 7th after leaving Vegas before noontime, EV battery overheated in the 120 degrees heat at Baker and 112 degrees temperature at Barstow and couldn’t be driven until battery cooled hours later after each stop. It was a complete nightmare with my poor wife and kids in that super hot weather. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

On [XXX], our 2023 VW ID.4 Pro S which kept breaking down during our Vegas trip. It’s still under manufacturer warranty. 17,931 miles, VIN # [XXX] . We got home around 10:30 PM on July 7th after leaving Vegas before noontime, EV battery overheated in the 120 degrees heat at Baker and 112 degrees temperature at Barstow and couldn’t be driven until battery cooled hours later after each stop. It was a complete nightmare with my poor wife and kids in that super hot weather. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

As I described via various work orders to VW Centennial service since 05-15-2024 (5 service orders ago). I am seriously concerned about the sensor ability to prevent and effectively work when needed. Today, 02-26-2025 I am documenting a clear scenario where ACC failed. On Freeway 215 driving 60 MPG with ACC engaged. Traffic on the freeway came to a standstill, the ACC engaged and stopped my ID4 from 55 MPH. This is the ideal outcome. However it failed few moments later. ACC showed ready when at standstill. When traffic resumed, ID4 accelerated to commensurate with the traffic at 25mph and ACC kept on par with the car ahead which is intended with the ideal distance. 5 seconds later, cars stopped again. This is where ACC should have stopped my ID4. However it did NOT. ACC did not stop my ID4 only to find myself facing a red collision alert second later within car length away. Had to hit the brakes hard and swerve to avoid collision with the car in front. I was led into a false sense of security as ACC worked minutes prior. This is not the first time ACC failed, and based on my accounting, it only works ¾ times. Even failure to engage ¼ times this can result in a serious collision. Many times I’ve discussed with the service asking them to replicate the same issue reported here. I also gave service exact scenarios where this happened. ACC also consistently fails 100% on highway off-ramps as the sensor does not see off-ramp barriers. As such you can always find ID4 ACC accelerating into increasing elevation off-ramps. A clear example of such you is on Freeway 215 and 95 off-ramp. This is a severe safety flaw that is 100% reproducible that I’ve explained to my service department time and again.

POWER TRAIN

As I described via various work orders to VW Centennial service since 05-15-2024 (5 service orders ago). I am seriously concerned about the sensor ability to prevent and effectively work when needed. Today, 02-26-2025 I am documenting a clear scenario where ACC failed. On Freeway 215 driving 60 MPG with ACC engaged. Traffic on the freeway came to a standstill, the ACC engaged and stopped my ID4 from 55 MPH. This is the ideal outcome. However it failed few moments later. ACC showed ready when at standstill. When traffic resumed, ID4 accelerated to commensurate with the traffic at 25mph and ACC kept on par with the car ahead which is intended with the ideal distance. 5 seconds later, cars stopped again. This is where ACC should have stopped my ID4. However it did NOT. ACC did not stop my ID4 only to find myself facing a red collision alert second later within car length away. Had to hit the brakes hard and swerve to avoid collision with the car in front. I was led into a false sense of security as ACC worked minutes prior. This is not the first time ACC failed, and based on my accounting, it only works ¾ times. Even failure to engage ¼ times this can result in a serious collision. Many times I’ve discussed with the service asking them to replicate the same issue reported here. I also gave service exact scenarios where this happened. ACC also consistently fails 100% on highway off-ramps as the sensor does not see off-ramp barriers. As such you can always find ID4 ACC accelerating into increasing elevation off-ramps. A clear example of such you is on Freeway 215 and 95 off-ramp. This is a severe safety flaw that is 100% reproducible that I’ve explained to my service department time and again.

SERVICE BRAKES

As I described via various work orders to VW Centennial service since 05-15-2024 (5 service orders ago). I am seriously concerned about the sensor ability to prevent and effectively work when needed. Today, 02-26-2025 I am documenting a clear scenario where ACC failed. On Freeway 215 driving 60 MPG with ACC engaged. Traffic on the freeway came to a standstill, the ACC engaged and stopped my ID4 from 55 MPH. This is the ideal outcome. However it failed few moments later. ACC showed ready when at standstill. When traffic resumed, ID4 accelerated to commensurate with the traffic at 25mph and ACC kept on par with the car ahead which is intended with the ideal distance. 5 seconds later, cars stopped again. This is where ACC should have stopped my ID4. However it did NOT. ACC did not stop my ID4 only to find myself facing a red collision alert second later within car length away. Had to hit the brakes hard and swerve to avoid collision with the car in front. I was led into a false sense of security as ACC worked minutes prior. This is not the first time ACC failed, and based on my accounting, it only works ¾ times. Even failure to engage ¼ times this can result in a serious collision. Many times I’ve discussed with the service asking them to replicate the same issue reported here. I also gave service exact scenarios where this happened. ACC also consistently fails 100% on highway off-ramps as the sensor does not see off-ramp barriers. As such you can always find ID4 ACC accelerating into increasing elevation off-ramps. A clear example of such you is on Freeway 215 and 95 off-ramp. This is a severe safety flaw that is 100% reproducible that I’ve explained to my service department time and again.

UNKNOWN OR OTHER

Documented iPhone and Infotainment system not functioning with hands free. This results in key safety feature which I bought the ID4 for. Prior VW service claims this is user error and cannot reproduce. On 2-24-25, I was able to show service manager and tech the consistent problem. Tech used 3 differing iPhones and 3 differing cables without any resolution to why this happens in all phones and cables. Waiting for VW Corporate to approve new Infotainment replacement.

UNKNOWN OR OTHER

My recent safety recall has been resolved by dealer for the software and door locks . Can you go-ahead and clear it from your end.

BACK OVER PREVENTION:DISPLAY FUNCTION

The contact owns a 2023 Volkswagen ID.4. The contact stated that upon shifting into reverse(R), the display screen shut off, and occasionally the screen restarted; however, the failure sporadic. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,194.

POWER TRAIN

Loud audible drive shaft noise usually found on a turn or after hitting a pothole. Dealership has not been able to identify and remedy the problem after 2 attempts on 12-27-24 and 1-3-25. Researching into this matter, I found many others in the community with these same problems (Reddit, VW User group, Facebook VW ID4 user group). I typed into the Google AI for why this problem exists, and it clearly shows this is an axle design flaw that cannot accommodate the weight of the car. I've attached this screenshot for your review. Concerned about a complete drive shaft failure causing an accident and injuries. VW not been able to resolve the problem for 2 months is another point of concern.

SUSPENSION

Loud audible drive shaft noise usually found on a turn or after hitting a pothole. Dealership has not been able to identify and remedy the problem after 2 attempts on 12-27-24 and 1-3-25. Researching into this matter, I found many others in the community with these same problems (Reddit, VW User group, Facebook VW ID4 user group). I typed into the Google AI for why this problem exists, and it clearly shows this is an axle design flaw that cannot accommodate the weight of the car. I've attached this screenshot for your review. Concerned about a complete drive shaft failure causing an accident and injuries. VW not been able to resolve the problem for 2 months is another point of concern.

FORWARD COLLISION AVOIDANCE: WARNINGS

After NHTSA 919A been applied for my VW ID4, NHTSA Recall ID Number 24V875 was not properly addressed. 1 week after the recall completed by Centenial VW, I still have computer crash and blackout in the main dash and infotainment systems. I've shown these photos to David Lucero at Centenial VW service and he claims it was done properly. Attached is the photos.

ELECTRICAL SYSTEM

After NHTSA 919A been applied for my VW ID4, NHTSA Recall ID Number 24V875 was not properly addressed. 1 week after the recall completed by Centenial VW, I still have computer crash and blackout in the main dash and infotainment systems. I've shown these photos to David Lucero at Centenial VW service and he claims it was done properly. Attached is the photos.

VEHICLE SPEED CONTROL

After NHTSA 919A been applied for my VW ID4, NHTSA Recall ID Number 24V875 was not properly addressed. 1 week after the recall completed by Centenial VW, I still have computer crash and blackout in the main dash and infotainment systems. I've shown these photos to David Lucero at Centenial VW service and he claims it was done properly. Attached is the photos.

FORWARD COLLISION AVOIDANCE: WARNINGS

I was easing into a parking spot and braking when the car suddenly and uncontrollablly accelerated, leveling a light pole in front of me and finally coming to a stop on top of the light pole base

SERVICE BRAKES

I was easing into a parking spot and braking when the car suddenly and uncontrollablly accelerated, leveling a light pole in front of me and finally coming to a stop on top of the light pole base

LANE DEPARTURE: ASSIST

I was driving with Travel Assis on, the car steered left into the center divider then swerved right into other lanes… I was unable to regain control of steering wheel or break to deactivate travel assist for about 10 seconds, the steering wheel felt stuck in the direction that Travel Assist was steering to.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I was driving with Travel Assis on, the car steered left into the center divider then swerved right into other lanes… I was unable to regain control of steering wheel or break to deactivate travel assist for about 10 seconds, the steering wheel felt stuck in the direction that Travel Assist was steering to.

STEERING

I was driving with Travel Assis on, the car steered left into the center divider then swerved right into other lanes… I was unable to regain control of steering wheel or break to deactivate travel assist for about 10 seconds, the steering wheel felt stuck in the direction that Travel Assist was steering to.

LANE DEPARTURE: ASSIST

While driving using the VW Travel Assist (lane keeping) system, the vehicle was unable to "see" the lane markings and Travel Assist disconnected. When this happens the display of the lanes changes from green to gray, but there is no warning. In the case where i was traveling about 30 MPH it took less than a second for the vehicle to steer off the road. The Adaptive Cruise Control remained engaged as the Travel Assist disengaged. Considering that VW has programmed in white and red warnings plus a sound to require the driver to control steering about every 10 seconds it seems to be minor addition to trigger those warning lights and sound if the Travel Assist disengages.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

While driving using the VW Travel Assist (lane keeping) system, the vehicle was unable to "see" the lane markings and Travel Assist disconnected. When this happens the display of the lanes changes from green to gray, but there is no warning. In the case where i was traveling about 30 MPH it took less than a second for the vehicle to steer off the road. The Adaptive Cruise Control remained engaged as the Travel Assist disengaged. Considering that VW has programmed in white and red warnings plus a sound to require the driver to control steering about every 10 seconds it seems to be minor addition to trigger those warning lights and sound if the Travel Assist disengages.

STRUCTURE:BODY

I've had to replace the 12v battery in my ID.4 due to battery failure twice since I've owned it, and according to the service department at VW, the battery was replaced on delivery too. So that's a total of three batteries since it came off the production line. I'm also having issues with my doors handles not working properly and haven't been able to have the open recall performed on my vehicle due to backordered parts. It's been more than 6 months since the issue started and I still don't have any updates. The infotainment screen randomly blanks out while driving and is especially problematic when I'm backing the car up because the backup camera cuts out and is a huge safety issue. Lastly, the windows roll down when I press up on the switch which has caused a bunch of issues when driving in snow/rain. I was told it is due to an overly sensitive pinch monitor system and that there's no fix for it. All in all, I don't feel like I can trust the car and definitely don't feel safe driving it.

ELECTRICAL SYSTEM

I've had to replace the 12v battery in my ID.4 due to battery failure twice since I've owned it, and according to the service department at VW, the battery was replaced on delivery too. So that's a total of three batteries since it came off the production line. I'm also having issues with my doors handles not working properly and haven't been able to have the open recall performed on my vehicle due to backordered parts. It's been more than 6 months since the issue started and I still don't have any updates. The infotainment screen randomly blanks out while driving and is especially problematic when I'm backing the car up because the backup camera cuts out and is a huge safety issue. Lastly, the windows roll down when I press up on the switch which has caused a bunch of issues when driving in snow/rain. I was told it is due to an overly sensitive pinch monitor system and that there's no fix for it. All in all, I don't feel like I can trust the car and definitely don't feel safe driving it.

TIRES:SIDEWALL

Safety risk: Catastrophic tire failure at highway speed on 405 with child in vehicle Complete sidewall separation could have caused loss of vehicle control Life-threatening situation at highway speed Dealer confirmation: VW South Coast documented need for tire replacement on 9/18/24 (Invoice #VWCS659803) Dealer identified issue but declared vehicle safe to drive Set non-urgent follow-up date of 12/17/24 Prior warning: Dealer documented need for replacement 4 months before failure Failed to emphasize urgency of safety risk No dashboard warnings prior to catastrophic failure Documentation: Original dealer service records Photos of catastrophic failure Towing service records All email correspondence with VW

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

BACK OVER PREVENTION

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

STRUCTURE

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

STRUCTURE

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 10 - 20 MPH, the passenger’s side rear door unlocked and became slightly opened. The door closed from the momentum while driving; however, the contact pulled over to the side of the road and inspected the door and found no visible defects. The door was automatically locked and secured. Additionally, the infotainment screen was black while reversing and activating the back-over prevention camera. The contact also stated that the back-over prevention camera erroneously activated and remained displayed for an additional 10 - 15 minutes after the vehicle had been shifted into drive(D). The contact stated that the mileage had decreased significantly from 220 to 150 miles and the vehicle failed to display the level of charge for the battery. The dealer was contacted and was unable to provide an estimate for when parts for the recall repair would be available. The manufacturer was made aware of the issue. The failure mileage was 12,800. Parts distribution disconnect.

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 10 - 20 MPH, the passenger’s side rear door unlocked and became slightly opened. The door closed from the momentum while driving; however, the contact pulled over to the side of the road and inspected the door and found no visible defects. The door was automatically locked and secured. Additionally, the infotainment screen was black while reversing and activating the back-over prevention camera. The contact also stated that the back-over prevention camera erroneously activated and remained displayed for an additional 10 - 15 minutes after the vehicle had been shifted into drive(D). The contact stated that the mileage had decreased significantly from 220 to 150 miles and the vehicle failed to display the level of charge for the battery. The dealer was contacted and was unable to provide an estimate for when parts for the recall repair would be available. The manufacturer was made aware of the issue. The failure mileage was 12,800. Parts distribution disconnect.

BACK OVER PREVENTION: WARNINGS

My ID.4 was repaired to address the recall for the infotainment system rebooting (NHTSA recall number 24V344). Shortly after this repair i experienced two infotainment screen blackouts, one of which was recorded on video. These blackouts are not the system reboots that caused the recall (I experienced several of those between June and December 2024). In this case the map portion of the screen blacks out and is not responsive to any touch. this restricts use of navigation, reverse video for parking, and many other functions.

LANE DEPARTURE: WARNING

My ID.4 was repaired to address the recall for the infotainment system rebooting (NHTSA recall number 24V344). Shortly after this repair i experienced two infotainment screen blackouts, one of which was recorded on video. These blackouts are not the system reboots that caused the recall (I experienced several of those between June and December 2024). In this case the map portion of the screen blacks out and is not responsive to any touch. this restricts use of navigation, reverse video for parking, and many other functions.

LANE DEPARTURE: ASSIST

My ID.4 was repaired to address the recall for the infotainment system rebooting (NHTSA recall number 24V344). Shortly after this repair i experienced two infotainment screen blackouts, one of which was recorded on video. These blackouts are not the system reboots that caused the recall (I experienced several of those between June and December 2024). In this case the map portion of the screen blacks out and is not responsive to any touch. this restricts use of navigation, reverse video for parking, and many other functions.

ENGINE

After just under 31K thousand miles of vehicle use, the rear drive motor began making a "clunking" sound upon each braking to a full stop, and again upon accelerating. The local dealer diagnosed the noise as coming from the rear electric drive motor. The technician consulted with Volkswagen "tech-line" personnel, who advised the local dealership to replace the rear drive motor under warranty, which they did approximately two weeks later. The noise no longer occurs.

UNKNOWN OR OTHER

I am writing to express my growing concern regarding ongoing issues with my vehicle, specifically related to the recalls. Over the past year or two, I have contacted both the Libertyville and Palatine, Illinois dealerships numerous times for updates, but I have not received any meaningful responses or resolutions. Despite my repeated requests for repairs, I have been informed that the repairs cannot be made due to a national shortage. As a parent of two infants, I find the issues with the disappearing display and malfunctioning locks to be extremely dangerous. These safety concerns pose a significant risk to my family, and I urge you to prioritize this matter and provide a timely solution. I would greatly appreciate any updates on the availability of the necessary parts and an expedited repair process

ELECTRICAL SYSTEM

I am writing to express my growing concern regarding ongoing issues with my vehicle, specifically related to the recalls. Over the past year or two, I have contacted both the Libertyville and Palatine, Illinois dealerships numerous times for updates, but I have not received any meaningful responses or resolutions. Despite my repeated requests for repairs, I have been informed that the repairs cannot be made due to a national shortage. As a parent of two infants, I find the issues with the disappearing display and malfunctioning locks to be extremely dangerous. These safety concerns pose a significant risk to my family, and I urge you to prioritize this matter and provide a timely solution. I would greatly appreciate any updates on the availability of the necessary parts and an expedited repair process

STRUCTURE

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, there was an audible unlocking sound coming from the vehicle. There was no warning light illuminated. The contact stated that on one occasion, the front driver’s side door independently opened while at a complete stop. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but was unable to schedule an immediate appointment. The manufacturer was notified of the failure and confirmed that parts were on backorder. The failure mileage was approximately 16,000. Parts distribution disconnect.

ELECTRICAL SYSTEM

Two problems. 1) the infotainment module cuts in and out. 2) Most important, the vehicle lunged ahead for no reason from a dead stop. We were lucky not to hit the truck in front of us. The vehicle is not safe to drive. VW corporate doesn't answer their phone and the dealer keeps giving us 800 numbers to try to contact them. What can we do?

POWER TRAIN

Two problems. 1) the infotainment module cuts in and out. 2) Most important, the vehicle lunged ahead for no reason from a dead stop. We were lucky not to hit the truck in front of us. The vehicle is not safe to drive. VW corporate doesn't answer their phone and the dealer keeps giving us 800 numbers to try to contact them. What can we do?

UNKNOWN OR OTHER

Malfunctioning electrical and software in the vehicle. Vehicle's speedometer gauge display will occasionally go blank while driving. Longest video recorded event was 15 minutes of continuous operation with no displays on the speedometer or the infotainment screens. Infotainment system will also periodically reset. Dealer has tried many times to fix the issue, replacing infotainment screen multiple times and other control modules. At one point the infotainment system was resetting every 5 mins on the dot. Having issues with the backup camera staying on as well. Many times it will not be on steady, flickering on and off while in reverse. First reported occurance at 10,000

VEHICLE SPEED CONTROL

Malfunctioning electrical and software in the vehicle. Vehicle's speedometer gauge display will occasionally go blank while driving. Longest video recorded event was 15 minutes of continuous operation with no displays on the speedometer or the infotainment screens. Infotainment system will also periodically reset. Dealer has tried many times to fix the issue, replacing infotainment screen multiple times and other control modules. At one point the infotainment system was resetting every 5 mins on the dot. Having issues with the backup camera staying on as well. Many times it will not be on steady, flickering on and off while in reverse. First reported occurance at 10,000

ELECTRICAL SYSTEM

Malfunctioning electrical and software in the vehicle. Vehicle's speedometer gauge display will occasionally go blank while driving. Longest video recorded event was 15 minutes of continuous operation with no displays on the speedometer or the infotainment screens. Infotainment system will also periodically reset. Dealer has tried many times to fix the issue, replacing infotainment screen multiple times and other control modules. At one point the infotainment system was resetting every 5 mins on the dot. Having issues with the backup camera staying on as well. Many times it will not be on steady, flickering on and off while in reverse. First reported occurance at 10,000

BACK OVER PREVENTION

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving on the highway at 55 MPH, the instrument panel became inoperable, and the vehicle independently started to decelerate. The contact pulled over to the side of the road and had the vehicle towed to the local dealer. The vehicle was diagnosed, and the contact was informed that the failure was related to the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving on the highway at 55 MPH, the instrument panel became inoperable, and the vehicle independently started to decelerate. The contact pulled over to the side of the road and had the vehicle towed to the local dealer. The vehicle was diagnosed, and the contact was informed that the failure was related to the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

EQUIPMENT

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving on the highway at 55 MPH, the instrument panel became inoperable, and the vehicle independently started to decelerate. The contact pulled over to the side of the road and had the vehicle towed to the local dealer. The vehicle was diagnosed, and the contact was informed that the failure was related to the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

UNKNOWN OR OTHER

The vehicle has been inspected multiple times and had several software updates to fix the infotainment system. Unfortunately, the system still malfunctions restarting all the controls in the vehicle while driving. When this happens, the speedometer is unable to be accessed and driving becomes unsafe.