2019 VOLKSWAGEN ATLAS

AIR BAGS:SIDE/WINDOW:CURTAIN

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The driver's side impact air bag may be missing a weld at the side air bag housing.

Risk: The driver's side impact air bag could deploy improperly or detach in a crash, increasing the risk of injury.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Risk: A deactivated passenger air bag increases the risk of injury during a crash.

EQUIPMENT:OTHER:LABELS

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

Risk: Without the reduced GVWR label, the vehicle could be overloaded, leading to a loss of control and increasing the risk of a crash.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

Risk: An undetected sudden loss of pressure in all four tires increases the risk of a crash.

TIRES:SIDEWALL

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.

Risk: Over cured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.

EXTERIOR LIGHTING:HEADLIGHTS

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk: Without the blocking cap, the headlight aim can be adjusted out of specification, reducing visibility and increasing the risk of a crash.

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire. An engine stall can increase the risk of a crash.

AIR BAGS:SIDE/WINDOW

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas and 2020 Passat vehicles. An incorrect driver and/or front passenger side impact air bag may have been installed.

Risk: In an event of a side impact crash, an incorrect side airbag may not deploy as intended, increasing the risk of injury.

SUSPENSION:REAR:SPRINGS:COIL SPRINGS

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.

Risk: If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The sensors will cause the car to automatic brake when nothing is in front of it. It highly dangerous and could potential lead to a accident. this has happend multiple times since I purchased the car sind MArch 2021. I would say it happen at least once a month.

SUSPENSION

Rear coil spring broke under normal driving conditions. This vin # was not part of the original recall. And dealer refuses to help. This is an obvious issue that is the same as the original recall and this vin should be added and covered.

FUEL SYSTEM, GASOLINE

The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving approximately 65 MPH, the Central Warning Light illuminated. The contact arrived at the destination and turned off and restarted the vehicle, and the warning light was no longer illuminated. The contact stated that the same warning light illuminated several weeks later and remained illuminated even after turning off and restarting the vehicle. The vehicle was taken to a local dealer where it was diagnosed and determined that the fuel tank had experienced a minor collapse due to a malfunctioning valve and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 101,000.

ENGINE

With auto stop/start disengaged, vehicles stalls at slow speed (approaching a stop sign) or while idling at a stop light. displays "start car manually" when this happens. Now error code displays "Error Stop-start" The stalling has happened 5 times this week.

ELECTRICAL SYSTEM

With auto stop/start disengaged, vehicles stalls at slow speed (approaching a stop sign) or while idling at a stop light. displays "start car manually" when this happens. Now error code displays "Error Stop-start" The stalling has happened 5 times this week.

FUEL/PROPULSION SYSTEM

With auto stop/start disengaged, vehicles stalls at slow speed (approaching a stop sign) or while idling at a stop light. displays "start car manually" when this happens. Now error code displays "Error Stop-start" The stalling has happened 5 times this week.

UNKNOWN OR OTHER

My water pump is going bad with only 64,505 miles on it. My VIN number wasn’t included in the federal emissions warranty of 80,000 miles or 8 years. I believe this is an oversight. Please review why my vehicle was excluded from the extended warranty.

FORWARD COLLISION AVOIDANCE: WARNINGS

I was driving on the SB 55fwy in light stop and go traffic and had my ACC w/ traffic aware system engaged. My car was doing as it normally does, keeping a safe distance to the vehicle in front of me, automatically slowing, stopping and accelerating at a safe speed for the conditions. This feature I had been using on my car since I originally purchased it and paid for these safety features. When traffic was not stopped it was traveling between 15-20mph. All of the sudden my dashboard lit up with error messages, audible warnings, and check engine light, all flashing and beeping at me and before I quickly glanced at the dash to the alarming warnings, I had rear ended the car in front of me. This took me by complete shock as my car had always been overly cautious about applying emergency braking in close situations. This time it did nothing. The error message said Adaptive Cruise Control sensor had failed and along with that it had disabled all of the safety features I had become accustomed to and paid extra for, including, the emergency braking and front end collision warning. This caused almost $14k in damage to my vehicle and more so potentially could have put my entire family in danger. The sensor failure caused the accident, the damage to the other car that I was traveling behind and any potential injuries from the driver of that car. I have given this same statement to my insurance company, however no one has reached out to investigate the cause of the failure, not even the dealership service center, where I had originally had my damaged car towed to so they could check and verify with their scan tools that I had a faulty sensor. Also my vehicle had just been serviced the month prior and all software was updated at Norm Reeves Volkswagen, Irvine, CA.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I was driving on the SB 55fwy in light stop and go traffic and had my ACC w/ traffic aware system engaged. My car was doing as it normally does, keeping a safe distance to the vehicle in front of me, automatically slowing, stopping and accelerating at a safe speed for the conditions. This feature I had been using on my car since I originally purchased it and paid for these safety features. When traffic was not stopped it was traveling between 15-20mph. All of the sudden my dashboard lit up with error messages, audible warnings, and check engine light, all flashing and beeping at me and before I quickly glanced at the dash to the alarming warnings, I had rear ended the car in front of me. This took me by complete shock as my car had always been overly cautious about applying emergency braking in close situations. This time it did nothing. The error message said Adaptive Cruise Control sensor had failed and along with that it had disabled all of the safety features I had become accustomed to and paid extra for, including, the emergency braking and front end collision warning. This caused almost $14k in damage to my vehicle and more so potentially could have put my entire family in danger. The sensor failure caused the accident, the damage to the other car that I was traveling behind and any potential injuries from the driver of that car. I have given this same statement to my insurance company, however no one has reached out to investigate the cause of the failure, not even the dealership service center, where I had originally had my damaged car towed to so they could check and verify with their scan tools that I had a faulty sensor. Also my vehicle had just been serviced the month prior and all software was updated at Norm Reeves Volkswagen, Irvine, CA.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I was driving on the SB 55fwy in light stop and go traffic and had my ACC w/ traffic aware system engaged. My car was doing as it normally does, keeping a safe distance to the vehicle in front of me, automatically slowing, stopping and accelerating at a safe speed for the conditions. This feature I had been using on my car since I originally purchased it and paid for these safety features. When traffic was not stopped it was traveling between 15-20mph. All of the sudden my dashboard lit up with error messages, audible warnings, and check engine light, all flashing and beeping at me and before I quickly glanced at the dash to the alarming warnings, I had rear ended the car in front of me. This took me by complete shock as my car had always been overly cautious about applying emergency braking in close situations. This time it did nothing. The error message said Adaptive Cruise Control sensor had failed and along with that it had disabled all of the safety features I had become accustomed to and paid extra for, including, the emergency braking and front end collision warning. This caused almost $14k in damage to my vehicle and more so potentially could have put my entire family in danger. The sensor failure caused the accident, the damage to the other car that I was traveling behind and any potential injuries from the driver of that car. I have given this same statement to my insurance company, however no one has reached out to investigate the cause of the failure, not even the dealership service center, where I had originally had my damaged car towed to so they could check and verify with their scan tools that I had a faulty sensor. Also my vehicle had just been serviced the month prior and all software was updated at Norm Reeves Volkswagen, Irvine, CA.

ELECTRICAL SYSTEM

Car will randomly stop when using the auto start/stop feature. It can do this at slow speeds or when slowing down. Huge risk.

ENGINE

Car will randomly stop when using the auto start/stop feature. It can do this at slow speeds or when slowing down. Huge risk.

AIR BAGS

PODS system recall from 2023 was replaced, but now the same error message for the airbag not working for the front passenger air bag is now coming on again. VW dealership will not replace a second time, they are aware of the problem and have refused to help in any way. No passenger can be in the front passenger seat because the airbag does not turn on when the seat is occupied.

FUEL/PROPULSION SYSTEM

The vehicle experienced sudden loss of engine power accompanied by the illumination of the EPC (Electronic Power Control) warning light. The exact cause is fuel injection, but the issue appears related to the know EVAP problem on this car model. The problem may still be reproducible. The vehicle stalled multiple times while driving on a state highway (steady low load) and when approaching traffic. In each case, I had to come to a complete stop and restart the engine. This posed a serious risk of rear-end collisions or being struck by cross traffic, especially when power was lost during deceleration or merging. The EPC light appeared each time the issue occurred, immediately after the engine lost power. No other warning lights or messages were observed prior to/after the failure. The problem began occurring intermittently and without prior symptoms.

ENGINE

The vehicle experienced sudden loss of engine power accompanied by the illumination of the EPC (Electronic Power Control) warning light. The exact cause is fuel injection, but the issue appears related to the know EVAP problem on this car model. The problem may still be reproducible. The vehicle stalled multiple times while driving on a state highway (steady low load) and when approaching traffic. In each case, I had to come to a complete stop and restart the engine. This posed a serious risk of rear-end collisions or being struck by cross traffic, especially when power was lost during deceleration or merging. The EPC light appeared each time the issue occurred, immediately after the engine lost power. No other warning lights or messages were observed prior to/after the failure. The problem began occurring intermittently and without prior symptoms.

STEERING

Driving at highway speeds when the vehicle hit certain bumps the front end would wobble and cause significant vibration and loss of control steering (death wobble). This was reproduced by both and independent shop as well as mechanics at West End Volkswagen in Henrico Virginia. They replaced the entire steering rack to resolve the problem. They stated while I was there that this was the second steering rack on an Atlas this week they had replaced. The problem started around [XXX] and was fixed on 7/9/25. I don't currently have the original part and I don't know whether the Volkswagen dealership kept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

While driving 25 mph with no traffic or people around the car came to an extreme sudden stop and without warning. The dashboard lit up red with warning lights and warning alarms sounded followed by complete shutdown of cars systems. No skidding or tire screach - just an instant forceful stop, as if engine cutoff and breaks forcefully seized simultaneously. We were able to restart car and immediately drove to dealership a couple miles away to report an extreme safety concern. Because there was no traffic or people around we feel it has something to do with a sensor and the automatic breaking system. The car was dropped at local dealership (LowCountry Volkswagen - Mount Pleasant SC) for inspection. This was a dramatic event and safety for driver and others was put at risk due to such a forceful stop. We have serious concerns driving vehicle. What would.happen of system failed driving at higher speeds or if traffic was around? Vehicle has been at dealership for 1 day and problem has not been duplicated. Vehicle has not been inspected by manufacturer, police, or insurance but can be made available. Dashboard lit up with red warning lights at time of incident. There were no warning lights or messages prior to incident.

FORWARD COLLISION AVOIDANCE: WARNINGS

While driving 25 mph with no traffic or people around the car came to an extreme sudden stop and without warning. The dashboard lit up red with warning lights and warning alarms sounded followed by complete shutdown of cars systems. No skidding or tire screach - just an instant forceful stop, as if engine cutoff and breaks forcefully seized simultaneously. We were able to restart car and immediately drove to dealership a couple miles away to report an extreme safety concern. Because there was no traffic or people around we feel it has something to do with a sensor and the automatic breaking system. The car was dropped at local dealership (LowCountry Volkswagen - Mount Pleasant SC) for inspection. This was a dramatic event and safety for driver and others was put at risk due to such a forceful stop. We have serious concerns driving vehicle. What would.happen of system failed driving at higher speeds or if traffic was around? Vehicle has been at dealership for 1 day and problem has not been duplicated. Vehicle has not been inspected by manufacturer, police, or insurance but can be made available. Dashboard lit up with red warning lights at time of incident. There were no warning lights or messages prior to incident.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

While driving 25 mph with no traffic or people around the car came to an extreme sudden stop and without warning. The dashboard lit up red with warning lights and warning alarms sounded followed by complete shutdown of cars systems. No skidding or tire screach - just an instant forceful stop, as if engine cutoff and breaks forcefully seized simultaneously. We were able to restart car and immediately drove to dealership a couple miles away to report an extreme safety concern. Because there was no traffic or people around we feel it has something to do with a sensor and the automatic breaking system. The car was dropped at local dealership (LowCountry Volkswagen - Mount Pleasant SC) for inspection. This was a dramatic event and safety for driver and others was put at risk due to such a forceful stop. We have serious concerns driving vehicle. What would.happen of system failed driving at higher speeds or if traffic was around? Vehicle has been at dealership for 1 day and problem has not been duplicated. Vehicle has not been inspected by manufacturer, police, or insurance but can be made available. Dashboard lit up with red warning lights at time of incident. There were no warning lights or messages prior to incident.

SERVICE BRAKES

Brake booster faulty, alert continuously came on and off while driving at different speeds created drastic changes in cars braking ability that were potentially hazardous if driver did not pull over.

FORWARD COLLISION AVOIDANCE

The contact owns a 2019 Volkswagen Atlas. While the contact's wife was driving at an undisclosed speed, the automatic braking system independently activated. No warning light was illuminated. In addition, the contact stated that the instrument cluster displayed two vehicles crashing. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had previously occurred twice. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,192.

UNKNOWN OR OTHER

‚óèVehicle tries to pull me into a completely different lanes I have no intentions of trying to go into while on the highway ‚óèVehicle completely shut off WHILE DRIVING. Electrical panel flashed with all the lights then said to start Vehicle manually. ‚óèVehicle's gas saving feature when stopped, works intermittently and RANDOMLY, even with same applied brake pressure.

STEERING

‚óèVehicle tries to pull me into a completely different lanes I have no intentions of trying to go into while on the highway ‚óèVehicle completely shut off WHILE DRIVING. Electrical panel flashed with all the lights then said to start Vehicle manually. ‚óèVehicle's gas saving feature when stopped, works intermittently and RANDOMLY, even with same applied brake pressure.

EXTERIOR LIGHTING

‚óèVehicle tries to pull me into a completely different lanes I have no intentions of trying to go into while on the highway ‚óèVehicle completely shut off WHILE DRIVING. Electrical panel flashed with all the lights then said to start Vehicle manually. ‚óèVehicle's gas saving feature when stopped, works intermittently and RANDOMLY, even with same applied brake pressure.

ELECTRICAL SYSTEM

When coming to stop car will turn off at random. Car will still be in drive and alert comes up that says to restart the engine. Requires me to quickly put car in park and restart car in order to drive. This has happened numerous times for no apparent reason.

ENGINE

When coming to stop car will turn off at random. Car will still be in drive and alert comes up that says to restart the engine. Requires me to quickly put car in park and restart car in order to drive. This has happened numerous times for no apparent reason.

SUSPENSION

Rear coil spring failed under normal driving conditions. Previous recall on select 2019 Atlas models however my car was not included in the recall.

AIR BAGS

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags). The contact stated that the vehicle was taken to a dealer for the recall repair; however, the contact was informed that parts were not yet available to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

My adaptive cruise control constantly gives an error, and as a result the cruise control does not work. VW is not fixing it, even under warranty as they state its a calibration issue. Upon further research, this appears to be a known issue. A quick search of "VW Atlas ACC" pull up all the forums. Here are two such links: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING

My steering wheel and front wheels shake uncontrollably make it dangerous to drive . A complete rack and pinion needed to be replace . The atlas only has 85000 miles . This happened at as slow as 10 miles an hour. Making the vehicle very unstable

STEERING

I am filing this complaint due to a serious and unresolved safety issue with the steering system of my 2019 Volkswagen Atlas SEL 4Motion R-Line. The vehicle was diagnosed with a failed steering rack, which presents a significant safety hazard due to impaired steering response and potential loss of control. The part needed for the repair has been on national backorder for over a month, with no estimated time of availability. This delay has left me without a safe, operable vehicle and has created a major hardship for my family. I contacted Volkswagen Customer CARE to request assistance and escalation. Unfortunately, they were unable or unwilling to escalate the issue to a Regional Case Manager, and offered no support, solutions, or alternatives to address the safety or mobility concerns caused by this prolonged delay. In contrast, the dealership—Volkswagen of South Mississippi—has been extremely helpful and professional throughout the process. They confirmed the diagnosis and are ready to perform the repair, but are completely dependent on Volkswagen to supply the required part. Through online research and owner forums, I’ve learned that steering rack failures and backorder delays are common with the 2019 Atlas, which indicates this could be part of a larger systemic issue affecting many owners. I am concerned that this situation poses an ongoing public safety risk, particularly if drivers experience steering loss unexpectedly. I respectfully urge NHTSA to investigate this matter and determine whether it warrants a broader safety recall or regulatory action. The current lack of support from Volkswagen, combined with the unavailability of critical steering components, is unacceptable and may leave affected drivers at serious risk.

SUSPENSION

I am filing this complaint due to a serious and unresolved safety issue with the steering system of my 2019 Volkswagen Atlas SEL 4Motion R-Line. The vehicle was diagnosed with a failed steering rack, which presents a significant safety hazard due to impaired steering response and potential loss of control. The part needed for the repair has been on national backorder for over a month, with no estimated time of availability. This delay has left me without a safe, operable vehicle and has created a major hardship for my family. I contacted Volkswagen Customer CARE to request assistance and escalation. Unfortunately, they were unable or unwilling to escalate the issue to a Regional Case Manager, and offered no support, solutions, or alternatives to address the safety or mobility concerns caused by this prolonged delay. In contrast, the dealership—Volkswagen of South Mississippi—has been extremely helpful and professional throughout the process. They confirmed the diagnosis and are ready to perform the repair, but are completely dependent on Volkswagen to supply the required part. Through online research and owner forums, I’ve learned that steering rack failures and backorder delays are common with the 2019 Atlas, which indicates this could be part of a larger systemic issue affecting many owners. I am concerned that this situation poses an ongoing public safety risk, particularly if drivers experience steering loss unexpectedly. I respectfully urge NHTSA to investigate this matter and determine whether it warrants a broader safety recall or regulatory action. The current lack of support from Volkswagen, combined with the unavailability of critical steering components, is unacceptable and may leave affected drivers at serious risk.

FUEL/PROPULSION SYSTEM

While operating the vehicle, it will turn off randomly when coming to a stop. It happens at street lights, stop signs or slow moving traffic. This happens even while manually turning off the auto-stop feature. This is dangerous because in order to turn it on again, the car requires you to be at a complete stop with the vehicle in park. This can lead to an accident on the highway while in slow traffic, going uphill on a bridge, going over train tracks, etc. I have not sent it back to the dealer. This is a known issue with the VW Atlas though. No warning lamps or messages appear in the vehicle.

ENGINE

While operating the vehicle, it will turn off randomly when coming to a stop. It happens at street lights, stop signs or slow moving traffic. This happens even while manually turning off the auto-stop feature. This is dangerous because in order to turn it on again, the car requires you to be at a complete stop with the vehicle in park. This can lead to an accident on the highway while in slow traffic, going uphill on a bridge, going over train tracks, etc. I have not sent it back to the dealer. This is a known issue with the VW Atlas though. No warning lamps or messages appear in the vehicle.

ENGINE

While driving the vehicle turns off automatically... and you are prompted to restart the vehicle. On Saturday while in traffic the vehicle has turned off on three occasions. This is highly dangers... To be more specific, it tell you to put he car in PARK and restart.

ELECTRICAL SYSTEM

While driving the vehicle turns off automatically... and you are prompted to restart the vehicle. On Saturday while in traffic the vehicle has turned off on three occasions. This is highly dangers... To be more specific, it tell you to put he car in PARK and restart.

STEERING

-Service inspection on my vehicle found my steering rack is failing (video at dealership and service report notes this) -Due to no part availability from the manufacturer, we were unable to repair the vehicle at this time -I inquired about a loaner vehicle when picking up the vehicle at the dealership and was instructed to call customer service -Customer service stated they did not have control over a loaner and instructed me to call dealer again (Case number [XXX]) -Due to safety concerns as well as risk for further damaging the vehicle, I am unable to continue to drive my car in its current condition -When discussing the issue with the dealership they stated they did not have enough loaners to offer a vehicle and instructed me to again call customer service Upon investigation it appears VW Atlas vehicles 2019 has not issued a recall on the steering rack. Forums from customers have stated things like “you are 400th on the list to receive this part” I have been told another customer attempted to drive their vehicle in the 7 months they have been waiting on a steering rack and the vehicle is now no longer drivable but was also instructed by the technician that “the vehicle is safe to drive” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FUEL/PROPULSION SYSTEM

The 80 valves have been replaced 4 times. This causes my car to stall, leaving me at the mercy of incoming traffic. The guarantee is about to expire, leaving me with a problem that will cause financial and physical risk of the car stalling. This has been a recurring problem since I purchased the car

UNKNOWN OR OTHER

My 2019 Volkswagen Atlas 3.6L has shut off multiple times while driving, including once at 55 mph. I consistently receive a “Stop/Start System Error” message at startup. As of today, the check engine light has come on and there is an extremely strong smell of gasoline at the rear of the vehicle after driving. The fuel smell is intense enough to make me concerned about fire risk. I have young children, and this is my only vehicle. The combination of engine stalling, an active check engine light, and a raw gas smell poses a serious safety hazard to my family and others on the road. This appears to match known issues under VW’s recall 20V716000 for cracked fuel injectors and TSB 01-23-09 for engine control software glitches. I am requesting that NHTSA investigate whether more 2019 VW Atlas vehicles—including mine—should be included in these recalls, and whether VW is providing adequate support to affected families. I cannot safely drive my vehicle, and I cannot afford a rental. This is an urgent public safety concern.

STEERING

My wife and children are currently stranded 800 miles from home after our Volkswagen began shaking severely on the freeway. She brought the vehicle to Douglas VW in NJ, where the service team confirmed the steering rack is failing and verified the symptoms she experienced. Despite this, they told her it could take up to a year to fully fail and that it was “safe” to drive—an unacceptable and dangerous recommendation. We were then told the part is back-ordered for up to a year. Volkswagen has refused to provide a loaner vehicle during this wait, leaving my family without transportation. Meanwhile, we’ve been offered only a $1,500 credit toward a new vehicle, which does nothing to address the immediate issue. This is not an isolated case. It’s well documented online that this is a recurring issue with this year, make, and model. We’ve also been told the shortage is due to the part being reengineered, and that VW is prioritizing new vehicle production over existing customers dealing with critical failures. This is not just inconvenient—it’s unsafe. Volkswagen’s refusal to provide adequate support leaves my family in an impossible position through no fault of our own. We are asking for immediate action. Our case number with VW customer is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING

The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving at various speeds, the front end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The contact was informed that the steering rack parts were on backorder and the vehicle was not able to be repaired. The manufacturer was not yet contacted. The failure mileage was 78,000.

SUSPENSION

The vehicle was repaired under a recall for the link stabilizer in 2021. The vehicle is now making the same rattling sound that it made prior to being "fixed" by the recall. I would contend that the "fix" that was implemented did NOT correct the original problem.

AIR BAGS

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

AIR BAGS

I requested a repair for safety recall 69FB about a year ago and my dealer says that they still do not have the parts to make the repair. How can you decide that a problem may result in death or injury but not expedite the repair?

STEERING

My car started shaking while driving at high rates of speed. Also while hitting bumps at high speed or the brakes. I took it to the VW dealer and they told me the steering rack was going out. When trying to get it fixed I was told the part is on back order for months. They told me there was 400 people ahead of me. This seems like it should be a recall with so many people reporting the problem. And a safety issue with not being able to get the part. VW is bad about doing an extended warranty to avoid a recall also. It NEEDS to be recalled before someone gets hurt or killed. And if they can’t get the parts they need to offer another way out of it. Please help!

AIR BAGS

I have the same airbag error issues as same year and model car. They are not considering it as part of the recall.

UNKNOWN OR OTHER

Vehicles stalls randomly all the times ,moving or not . Almost got rear ended several times . Spent 3k at Vw in Brandon for brakes that were only 70k miles on them . But they still squeal . Can’t fuel with gas as the pressure just pushes the fuel back at me . Seems worse in warmer weather . Vw said they would not touch the charcoal canister as that what I’ve deemed is the issue.

AIR BAGS

Vehicles stalls randomly all the times ,moving or not . Almost got rear ended several times . Spent 3k at Vw in Brandon for brakes that were only 70k miles on them . But they still squeal . Can’t fuel with gas as the pressure just pushes the fuel back at me . Seems worse in warmer weather . Vw said they would not touch the charcoal canister as that what I’ve deemed is the issue.

FUEL/PROPULSION SYSTEM

Vehicles stalls randomly all the times ,moving or not . Almost got rear ended several times . Spent 3k at Vw in Brandon for brakes that were only 70k miles on them . But they still squeal . Can’t fuel with gas as the pressure just pushes the fuel back at me . Seems worse in warmer weather . Vw said they would not touch the charcoal canister as that what I’ve deemed is the issue.

POWER TRAIN

Driving at constant speed on highway, vehicle either loses acceleration and / or applies brake for short moment. Tapping the accelerator appears allow the vehicle to resume to initial intended speed. Automatic braking, not intended by the driver is a safety risk for both this and adjacent drivers. The problem has been reproduced by a dealer service center. No other agencies have inspected the vehicle's problem. No warning lamps, messages or other symptoms evident. Dealer has had the vehicle to two weeks and has not provided a viable resolution.

FUEL/PROPULSION SYSTEM

Driving at constant speed on highway, vehicle either loses acceleration and / or applies brake for short moment. Tapping the accelerator appears allow the vehicle to resume to initial intended speed. Automatic braking, not intended by the driver is a safety risk for both this and adjacent drivers. The problem has been reproduced by a dealer service center. No other agencies have inspected the vehicle's problem. No warning lamps, messages or other symptoms evident. Dealer has had the vehicle to two weeks and has not provided a viable resolution.

SERVICE BRAKES

Driving at constant speed on highway, vehicle either loses acceleration and / or applies brake for short moment. Tapping the accelerator appears allow the vehicle to resume to initial intended speed. Automatic braking, not intended by the driver is a safety risk for both this and adjacent drivers. The problem has been reproduced by a dealer service center. No other agencies have inspected the vehicle's problem. No warning lamps, messages or other symptoms evident. Dealer has had the vehicle to two weeks and has not provided a viable resolution.

SEAT BELTS

Seatbelt sensor will not go off even when seal belt is fastened.

STEERING

Steering rack and pinion (steering gear) is failing. There is a violent intermittent vibration in the steering wheel when driving. I have had an import repair shop check out the car - I did have some suspension work done on the rear as well as replaced the sway bars in the front (still had the vibration and it continues to worsen). After more review of the issue and numerous test drives it was determined that the steering rack and pinion was the issue and needed to be replaced. I authorized the shop to order the parts back in January, however they have been unable to get the part as it has been on back order. I have contacted other shops as well as dealerships and getting the part will require a substantial wait. This is a significant safety issue and even Volkswagen parts department here in High Point NC acknowledged that the part has been "upgraded" a few times so clearly its a known issue. I do not know how this sort of a safety issue cannot be a recall. As the car's warranty is expired and this is not a recall, we are stuck navigating between driving a car that may be unsafe, renting a car or trying to get by on one car when we require 2. We have no option here but to wait, hope and pray that nothing significant happens.

FUEL/PROPULSION SYSTEM

The car stalls when pulling out. We have had many close calls entering traffic and the car will not react to giving it gas. I’ve taken it to three dealers who all say it is not showing a code and they can’t get it to reproduce the problem. I bought the car new and it has less than 60,000 miles. It does it in all types of weather, extreme cold and hot weather, going uphill or downhill, several times stopping at the mailbox the engine dies and I have to restart. It does it even when the start-stop system is disengaged. There were no warnings beforehand, no one has been able to confirm the problem, no one has inspected any components. I’ve asked three different dealerships to find the problem with no luck. My car is available for inspection.

STEERING

With the past year, have had 2 dangerous safety issues pop up. 1. April 2024, seat belt malfunctioned causing an error message. From what the VW dealer told me, the seat belt would not lock, therefore requiring a replacement of the entire assembly Had to drive home several hours with this error message. Should a 5 year old car have such issues? 2. January 2025, steering began to feel very sloppy. Was informed Steering rack assembly had excessive play inside the steering gear. Presume losing steering at highway speeds would be quite dangerous. Replacing seat belt assembly cost $1261.25, the steering rack assembly replacement will cost $1988.75. Both should be recall items and covered by VW.

SEAT BELTS

With the past year, have had 2 dangerous safety issues pop up. 1. April 2024, seat belt malfunctioned causing an error message. From what the VW dealer told me, the seat belt would not lock, therefore requiring a replacement of the entire assembly Had to drive home several hours with this error message. Should a 5 year old car have such issues? 2. January 2025, steering began to feel very sloppy. Was informed Steering rack assembly had excessive play inside the steering gear. Presume losing steering at highway speeds would be quite dangerous. Replacing seat belt assembly cost $1261.25, the steering rack assembly replacement will cost $1988.75. Both should be recall items and covered by VW.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

On January 20th 2025, we were driving on an open street with moving traffic. The automatic braking system kicked in for no apparent reason and the car slammed on the brakes on its own resulting in us almost being rear ended. Our safety and the safety of others was put at risk due to the car braking with no warning and for no reason, causing the person behind us to almost hit us. In the past, the car has randomly loudly beeped at me and given me the forward collision warning for no reason, but it has never auto braked like that for no reason. It was scary and makes me concerned about the safety of the vehicle for my family.

FUEL/PROPULSION SYSTEM

vehicle constantly shuts down in the middle of road and have to put in park and restart. all signs point to faulty EVAP system which seems to be the largest VW problem in EVERY forum that I have come across to figure out how to fix it. I have contacted the dealer and the dealer are not nice people and very money hungry. I have had to buy and change out charcoal canister myself.

AIR BAGS

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the remedy parts were not available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the remedy was available. The contact had not experienced a failure. Parts distribution disconnect.

Chest Clip, Buckle, Harness

The magnetic chest clip does not stay clipped/locked. Can easily undo the chest clip without use of the buttons to release it. If car seat was in a crash, child may not be adequately restrained. Car seat has not been inspected by anyone other than parents, mother is a CPST though. Chicco is currently mailing out a replacement.