2022 VOLKSWAGEN ATLAS CROSS SPORT

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Risk: A deactivated passenger air bag increases the risk of injury during a crash.

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2022 Atlas FL and Atlas Cross Sport vehicles. The long fuel injectors may have been assembled without filters.

Risk: Long fuel injectors with missing filters may leak fuel, increasing the risk of a fire.

TRAILER HITCHES

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Atlas and Atlas Cross Sport vehicles. The trailer hitch bolts may have been insufficiently tightened.

Risk: Loose bolts may fall out, causing the remaining bolts to break, which could lead to separation of the trailer hitch and trailer, increasing the risk of a crash.

SUSPENSION:CRITICAL FASTENERS

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Volkswagen Atlas FL and 2022-2023 Atlas Cross Sport vehicles. The driver-side rear trailing arm bolts may not have been tightened properly, allowing them to loosen and fall out.

Risk: Unsecured bolts may cause the trailing arm to fracture, resulting in a sudden loss of vehicle control and increasing the risk of a crash.

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.

Risk: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated that while depressing the brake pedal, there was an abnormal metal on metal grinding sound coming from the brakes. The contact stated that the failure was a recurring failure while slowing for traffic or while coming to a stop. The contact stated that the failure was intermittent at first but over time became more frequent. Additionally, the "Emergency Stop" warning light illuminated, and the vehicle came to a complete stop. The contact had taken the vehicle to an independent dealer who was unable to duplicate the failure. The vehicle was not repaired. The contact had then taken the vehicle to an authorized dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 18,285.

UNKNOWN OR OTHER

We had a cylinder 3 misfire according to the check engine light code. Replaced spark plugs, coils, and now VW in Doral (Miami, FL) is telling me it is a "carbon build up" when the car only has 42,000 miles on it.

FUEL/PROPULSION SYSTEM

We had a cylinder 3 misfire according to the check engine light code. Replaced spark plugs, coils, and now VW in Doral (Miami, FL) is telling me it is a "carbon build up" when the car only has 42,000 miles on it.

FUEL/PROPULSION SYSTEM

Vehicle is stalling/shutting off at low speed. Took it to dealership and no fix since its not throwing a code. Obviously something is wrong and a huge safety problem. Has happened several times in a few months with me having the vehicle/ bought it used.

UNKNOWN OR OTHER

Vehicle is stalling/shutting off at low speed. Took it to dealership and no fix since its not throwing a code. Obviously something is wrong and a huge safety problem. Has happened several times in a few months with me having the vehicle/ bought it used.

ELECTRICAL SYSTEM

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated while driving from a complete stop at 10 MPH, the vehicle stalled and became inoperable. The contact was unable to pull over to the side of the road. The contact was able to restart the vehicle. Several unknown messages were displayed. The contact stated that the failure recurred 10 minutes later while driving in a parking lot. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.

ENGINE

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated while driving from a complete stop at 10 MPH, the vehicle stalled and became inoperable. The contact was unable to pull over to the side of the road. The contact was able to restart the vehicle. Several unknown messages were displayed. The contact stated that the failure recurred 10 minutes later while driving in a parking lot. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.

FUEL/PROPULSION SYSTEM

The car’s engine start/stop feature has failed multiple times while at an incomplete stop. This failure endangers the driver because the car will not drive, forcing the driver to put the car in park & manually restart the car. This failure has occurred at least 6 times, reported as the original owner of the car for 3+ years. Recently, as a potential result(?), the car’s check engine light has appeared (@52k miles). The dealership suggested replacement of the N80 purge valve,~$400 repair at VW dealership, to fix the tandem start/stop error & check engine light issue.

ENGINE

The car’s engine start/stop feature has failed multiple times while at an incomplete stop. This failure endangers the driver because the car will not drive, forcing the driver to put the car in park & manually restart the car. This failure has occurred at least 6 times, reported as the original owner of the car for 3+ years. Recently, as a potential result(?), the car’s check engine light has appeared (@52k miles). The dealership suggested replacement of the N80 purge valve,~$400 repair at VW dealership, to fix the tandem start/stop error & check engine light issue.

AIR BAGS

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed. The dealer had not informed the contact of the cause of the failure but informed the contact that the part to do the recall repair was not yet available. The vehicle was taken to another unknown dealer, where the same information was provided. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000. Parts distribution disconnect.

ENGINE

This vehicle has an issue where the engine stalls when operating a slow speeds/a stop. When the engine stalls, a message appears on the dashboard stating that you must put the car in park, turn off the ignition, restart the car, and then put it back into drive. This has posed as a significant risk to myself, my wife, and our [XXX] daughter. Additionally, my wife is currently [XXX]. The engine has stalled on us in the middle of an 8 lane intersection when attempting to turn left, when merging onto a highway, and numerous other very dangerous situations. This issue begin about 1 year after purchasing the car (brand new) from Volkswagen. Since then, we have brought the car back to the dealership where we purchased it (Heritage Volkswagen Parkville) over 5 times to have them look into this issue. They have attempted to replace the gas tank (claimed it had shrunk) and reset the computer system, yet neither of these things have worked. Neither myself or the dealership can "make" the car stall as it happens very randomly (which increases the risk that this issue poses) and now we are stuck - where Volkswagen has won't continue to research the issue/attempt to fix it yet my family is still left at risk with a car we purchased brand new off of their lot. The vehicle has not been inspected by the police, insurance, or any other people outside of Volkswagen and the vehicle has no warning signals that there is an issue and no code that they have been able to pull at the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

This vehicle has an issue where the engine stalls when operating a slow speeds/a stop. When the engine stalls, a message appears on the dashboard stating that you must put the car in park, turn off the ignition, restart the car, and then put it back into drive. This has posed as a significant risk to myself, my wife, and our [XXX] daughter. Additionally, my wife is currently [XXX]. The engine has stalled on us in the middle of an 8 lane intersection when attempting to turn left, when merging onto a highway, and numerous other very dangerous situations. This issue begin about 1 year after purchasing the car (brand new) from Volkswagen. Since then, we have brought the car back to the dealership where we purchased it (Heritage Volkswagen Parkville) over 5 times to have them look into this issue. They have attempted to replace the gas tank (claimed it had shrunk) and reset the computer system, yet neither of these things have worked. Neither myself or the dealership can "make" the car stall as it happens very randomly (which increases the risk that this issue poses) and now we are stuck - where Volkswagen has won't continue to research the issue/attempt to fix it yet my family is still left at risk with a car we purchased brand new off of their lot. The vehicle has not been inspected by the police, insurance, or any other people outside of Volkswagen and the vehicle has no warning signals that there is an issue and no code that they have been able to pull at the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

There is a metallic rattle in the driver's side b-pillar (similar to the issue in the 2018 Tiguan LWB). Every component in the pillar has been replaced and the rattle persists. The first time I complained about it to the dealership the car only had 1,500 miles on it. 3 years and several months of the car sitting in the shop they have not been able to fix it nor have they bothered working with VW of America to find a solution. I'm guessing it is structural. The brakes are also very concerning and I have mentioned it many times over the last few years. It is not the normal VW squeal -- it is a grinding that causes the car to shake. I was told by my local VW that "Apparently you've never driven high performance vehicles before--that's normal". Uh, no it is not normal. Often times when shifting into drive from park (even on flat ground) the shifter is hard to move and then makes an awful clunking noise. Coolant disappears. And, indicator light does not come on. I was refilling the wiper fluid reservoir and noticed the coolant reservoir was almost empty, however, no light has come on. I've had to top off the coolant at least every couple months.

SERVICE BRAKES

There is a metallic rattle in the driver's side b-pillar (similar to the issue in the 2018 Tiguan LWB). Every component in the pillar has been replaced and the rattle persists. The first time I complained about it to the dealership the car only had 1,500 miles on it. 3 years and several months of the car sitting in the shop they have not been able to fix it nor have they bothered working with VW of America to find a solution. I'm guessing it is structural. The brakes are also very concerning and I have mentioned it many times over the last few years. It is not the normal VW squeal -- it is a grinding that causes the car to shake. I was told by my local VW that "Apparently you've never driven high performance vehicles before--that's normal". Uh, no it is not normal. Often times when shifting into drive from park (even on flat ground) the shifter is hard to move and then makes an awful clunking noise. Coolant disappears. And, indicator light does not come on. I was refilling the wiper fluid reservoir and noticed the coolant reservoir was almost empty, however, no light has come on. I've had to top off the coolant at least every couple months.

STRUCTURE:BODY

There is a metallic rattle in the driver's side b-pillar (similar to the issue in the 2018 Tiguan LWB). Every component in the pillar has been replaced and the rattle persists. The first time I complained about it to the dealership the car only had 1,500 miles on it. 3 years and several months of the car sitting in the shop they have not been able to fix it nor have they bothered working with VW of America to find a solution. I'm guessing it is structural. The brakes are also very concerning and I have mentioned it many times over the last few years. It is not the normal VW squeal -- it is a grinding that causes the car to shake. I was told by my local VW that "Apparently you've never driven high performance vehicles before--that's normal". Uh, no it is not normal. Often times when shifting into drive from park (even on flat ground) the shifter is hard to move and then makes an awful clunking noise. Coolant disappears. And, indicator light does not come on. I was refilling the wiper fluid reservoir and noticed the coolant reservoir was almost empty, however, no light has come on. I've had to top off the coolant at least every couple months.