2020 TOYOTA RAV4 HYBRID Complaints and Recall Information
The 2020 TOYOTA RAV4 HYBRID has 5 complaints and 11 recalls filed with NHTSA. Owners most frequently report issues with starting the vehicle and maintaining power while driving. Several complaints also relate to delayed recall repairs due to unavailable parts, especially for airbag recall campaigns.
Common Issues- Starting failure. The vehicle fails to start on multiple occasions requiring jumpstarts and battery replacements, with repeated failures occurring after repairs.
- Power loss while driving. The vehicle hesitates and loses power at various speeds, accompanied by warning messages such as "PKSB Malfunction" and "Pre-Collision System Malfunction."
- Recall repair delays. Owners report receiving notice for airbag recalls but parts for repair are not yet available causing repair delays beyond a reasonable time.
Eleven recalls affect the 2020 RAV4 Hybrid targeting various systems such as airbags, steering, suspension, and engine cooling. Several recalls involve safety-critical components with potential risks of injury or crash. Repairs typically involve inspection, replacement, or repairs free of charge.
Recalls- Airbags: Occupant Classification Sensor. (NHTSA Campaign 23V865000) About 999,901 vehicles are affected due to a short circuit in the Occupant Classification System sensor, which may prevent the front passenger airbag from deploying, increasing injury risk in a crash. Dealers will inspect and replace the sensor as needed. This recall is phased with parts becoming available through 2026.
- Electric Power Steering System. (NHTSA Campaign 20V373000) Forty-six vehicles have a defect where water entering the steering gear box cover may cause loss of power steering assist, requiring replacement of the steering gear box. Loss of assist could increase steering effort and crash risk.
- Front Suspension Control Arms. (NHTSA Campaign 20V286000) Approximately 9,502 vehicles have front lower suspension arms that may crack and separate, risking loss of vehicle control. Dealers will replace both front lower suspension arms free of charge.
- Frontal Airbags and Steering Column. (NHTSA Campaign 20V734000) About 161 vehicles were built with damaged breakaway pins in the steering column affecting driver airbag performance. Dealers replace the steering column at no cost.
- Engine and Engine Cooling. (NHTSA Campaign 20V064000) Around 44,191 vehicles with 2.5L 4-cylinder engines have porous engine castings that may crack causing coolant leaks. Risks include engine overheating, stalling, mechanical damage, possible oil leaks, and increased fire risk. Dealers inspect and replace engines or engine blocks as necessary.
Owners dealing with repeated starting failures, power loss, or delayed recall repairs involving critical safety systems may have rights under their state’s lemon law. Those affected by safety defects or unresolved recall issues should consult appropriate legal resources for further guidance.
2020 TOYOTA RAV4 HYBRID Summary
2020
Model Year
5
Total Complaints
5
Total Recalls
1053801
Vehicles Affected
Recalls
2020 TOYOTA RAV4 HYBRID
999901 vehicles affected
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Risk: An air bag that does not deploy during a crash increases the risk of injury.
2020 TOYOTA RAV4 HYBRID
9502 vehicles affected
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.
Risk: If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.
2020 TOYOTA RAV4 HYBRID
44191 vehicles affected
ENGINE AND ENGINE COOLING
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.
Risk: A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.
2020 TOYOTA RAV4 HYBRID
161 vehicles affected
STEERING:COLUMN
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
2020 TOYOTA RAV4 HYBRID
46 vehicles affected
STEERING:ELECTRIC POWER ASSIST SYSTEM
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.
Risk: A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.
Complaints
2020 TOYOTA RAV4 HYBRID
ID: 2117659ENGINE
The contact owns a 2020 Toyota Rav4 Hybrid. The contact stated that while driving at various speeds, the vehicle hesitated to maintain automotive power. The messages "PKSB Malfunction - Visit your dealer" and "Pre-Collision System Malfunction - Visit your dealer" were displayed on the instrument panel. The contact stated that the vehicle was repaired at a local dealer for a coolant fault and parts were ordered to repair the wiring harness. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power. Several warning lights were illuminated. The vehicle was taken back to a local dealer however, the vehicle was not repaired. The contact related that failure to the Customer Support Program: 22TE09, however the warranty was not valid. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
2020 TOYOTA RAV4 HYBRID
ID: 2101248AIR BAGS
The contact owns a 2020 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2020 TOYOTA RAV4 HYBRID
ID: 2098636AIR BAGS
The contact owns a 2020 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
2020 TOYOTA RAV4 HYBRID
ID: 2079884AIR BAGS
The contact owns a 2020 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number 23V86500 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and Northridge Toyota (9550 Nordhoff St., Northridge, CA 91324) were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2020 TOYOTA RAV4 HYBRID
ID: 2063808ELECTRICAL SYSTEM
The contact owns a 2020 Toyota Rav4 Hybrid. The contact stated that on several occasions while attempting to start the vehicle, the vehicle would not start. The vehicle was jumpstarted; however, two days later the failure recurred. The vehicle was taken to a dealer twice where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred after 18 months. The vehicle was then taken to the dealer where the vehicle remained. The manufacturer was notified of the failure. The failure mileage was 33,846.