2015 TOYOTA PRIUS

SERVICE BRAKES

I have a 2015 Toyota Prius with 48,600 miles. My breaks started failing suddenly while driving which almost got me into a car accident. I took it to my mechanic immediately and the DTC was Code C1281. I was advised to take the car to A Toyota dealer. I got an appointment and a manager was waiting for me wanting to charge me $250 for a new diagnostic test and $2,500 - $3,000 for repair if the diagnosis was correct. I called customer service and washed their hands from any responsibility. I called the Toyota's customer advocate service located in Plano, TX and was on the phone for more than an hour. They apologize, were very courteous, but I was told that I was not covered because I had call too late and that the repair offered by Toyota had expired. They acknowledged that Toyota never issued a recall for this manufacturer defect. I informed them that the discovery of the problem had occurred on [XXX], 10 years and 2 month after I bought the car from them and that the car was almost new with very little mileage. I let them know that felt this was a deceptive trade practice with breach of warranty and breach of implied warranty of merchantability, along with it being a fraudulent concealment with failure to warn their customers of potential danger and harm. I plea with the Toyota's advocate that since the statute of limitation and equitable tolling had not elapsed from the day of discovery that they should honor my request for it being just. I was told that Toyota's decision on the Prius brake defect was not covered and that I was free to take my car to a Toyota dealer or an independent mechanic, whatever was more convenient and/or affordable and that the cost was on me. I asked if I were to get a new Toyota car and trade in my old car if they would appraise it as if the defective brake part had not malfunctioned. The answer was that the value of my car if traded in, would be significantly less due this issue. He gave me a Ref # [XXX] and hanged up. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

SERVICE BRAKES

Code C1391 Leakage in Accumulator abnormal. This required replacement of the master cylinder, brake booster pump assembly. This fault resulted in mushy brake pedal and loss of abs system. The components were replaced at a Toyota dealership. Total cost was $3207.82. Apparently this was a known issue with Toyota for Prius models 2010 through 2015.

UNKNOWN OR OTHER

The brake booster pump and ABS actuator is beginning to fail recently. I took it to the Toyota dealership to use Customer Support Program ZJB to replace the parts, but they said my vehicle was not covered. They then quoted me $3000 to fix the issue. The brake booster pump and ABS actuator contribute to safety while driving, so why is this not recalled? We need an official recall to happen and not a simple Customer Support Program.

SERVICE BRAKES

The brake booster pump and ABS actuator is beginning to fail recently. I took it to the Toyota dealership to use Customer Support Program ZJB to replace the parts, but they said my vehicle was not covered. They then quoted me $3000 to fix the issue. The brake booster pump and ABS actuator contribute to safety while driving, so why is this not recalled? We need an official recall to happen and not a simple Customer Support Program.

SERVICE BRAKES

Failure of the: pump break booster actuator Had it towed to Toyota and they said it’s a $3,500 repair

SERVICE BRAKES

Brake booster failed. ABS lights on. Brake light on. Traction control light on. Was sitting at stop with foot gently on brake when lights turned on. Attempted to restart car to clear lights, lights would not turn off after normal restart x3. Brake no longer function correctly, and the factory installed ABS are no longer functioning. Braking distance greatly increased, and no longer as safe to operate.

SERVICE BRAKES

While driving my Prius on the highway, the ABS and traction control warning light suddenly came on. The brakes started feeling different right away, and it didn’t feel safe to drive. I took it to a Toyota dealership, and they found that the brake booster and pump had failed. I looked online and saw that many other Prius owners had the same issue, so it doesn’t seem like an isolated case.

SERVICE BRAKES

2015 Toyota Prius ABS warning light came on . Went to car mechanic . Brake Actuator & Pump code leaking. It happen on 7/27/25 under 100,000 miles. Currently Anti Sway and ABS braking disable.

FUEL/PROPULSION SYSTEM

I am having a hybrid propulsion system issue due to a part that was recalled according to this ID number for the NHTSA 17V718000 that was posted NOV 14, 2017 and my car does seem to be affected because it is facing the same issues as other cars reported from that batch. I want to make sure that I can have it serviced properly at my dealership

SERVICE BRAKES

omponent/System Involved: SERVICE BRAKES, HYDRAULIC ⸻ Make: Toyota Model: Prius Year: 2015 Mileage: 155,470 VIN: [XXX] ⸻ What happened: My 2015 Toyota Prius is experiencing brake failure symptoms related to a known defect addressed in Toyota’s Warranty Enhancement Program ZJB. The vehicle has triggered DTC codes C1256 and C1391, which indicate failure of the brake booster and master cylinder — a problem widely reported by Prius owners. The defect causes decreased brake effectiveness and increased stopping distance. My Prius is just 5,470 miles over Toyota’s 150,000-mile coverage cap, and despite confirming the exact codes, the dealership refused to repair unless Toyota pays first. Toyota Corporate opened Case #[XXX], but has not offered a resolution. This is a safety-critical issue that Toyota acknowledges in internal service bulletins, but they are denying assistance based on a technicality, despite my vehicle having the exact failure their program is designed to address. I am filing this complaint because I believe Toyota is avoiding responsibility for a dangerous manufacturing defect affecting braking performance and safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Failure of brake pump and brake cylinder assembly system, resulting in reduced braking ability and stiff brake pedal. Per Toyota's diagnostic: trouble code C1391 is present, abnormal leak in accumulator, replaced brake ABS actuator assembly, along with brake master cylinder, and bleed the brake hydraulic system. No warning lamps or safety indicators prior to failure. Upon failure (while on freeway going 50+ MPH) the ABS, Brake, and traction control warning lamps illuminated. The failure resulted in no accident or injury, however it did occur while on the freeway going freeway speeds, and resulted in difficulty in braking, which was dangerous. Took Prius into Toyota dealer for diagnostic and repair, was told that part was known to fail in this model of Prius, and had a manufacturer designated extended warranty for 10 years or 150,000 miles. However, despite prius being under 150,000 miles, it passed ten years since purchase in march 2025, meaning I had to pay in full for the repair ($3,631.96). The car gave no indication of needing the repair until the day of the failure, which was on June 18th 2025. If the vehicle had given some prior indication of brake pump system failure or fault I would have had it repaired prior to the warranty expiration, but it did not, leaving me to pay out of pocket for a failed part that Toyota is at fault for making prone to failure.

SERVICE BRAKES

Failure of brake pump and brake cylinder assembly system, resulting in reduced braking ability and stiff brake pedal. Per Toyota's diagnostic: trouble code C1391 is present, abnormal leak in accumulator, replaced brake ABS actuator assembly, along with brake master cylinder, and bleed the brake hydraulic system. No warning lamps or safety indicators prior to failure. Upon failure (while on freeway going 50+ MPH) the ABS, Brake, and traction control warning lamps illuminated. The failure resulted in no accident or injury, however it did occur while on the freeway going freeway speeds, and resulted in difficulty in braking, which was dangerous. Took Prius into Toyota dealer for diagnostic and repair, was told that part was known to fail in this model of Prius, and had a manufacturer designated extended warranty for 10 years or 150,000 miles. However, despite prius being under 150,000 miles, it passed ten years since purchase in march 2025, meaning I had to pay in full for the repair ($3,631.96). The car gave no indication of needing the repair until the day of the failure, which was on June 18th 2025. If the vehicle had given some prior indication of brake pump system failure or fault I would have had it repaired prior to the warranty expiration, but it did not, leaving me to pay out of pocket for a failed part that Toyota is at fault for making prone to failure.

SERVICE BRAKES

Brake booster failed while driving down the mountains back from big bear. Nearly wrecked several times, had no idea why my brakes weren't working properly. Go to AutoZone to scam the code, and I got the dreaded ABS failure. Sadly the extended warranty for this known issue from Toyota conveniently expired 2 weeks before the failure. Toyota should be held accountable and pay for my repair, that O did myself. Parts cost me $1800, plus a day off from work I had to take. Atrocious situation, Toyota should be ashamed.

SERVICE BRAKES

While driving my 2015 Toyota Prius, the brake pedal became extremely stiff and hard to press. I was on the way to the dog park with my dog in the back seat when I had to press down very hard just to slow the car at a traffic light. It felt like I was stepping on a rock. The brakes barely engaged, and I had to use far more force than normal to get the car to stop in time. When I hit the brakes, they finally caught hard and suddenly and my dog went flying off the back seat and landed on the floor. She’s fine physically, but now she’s terrified of getting in the car at all. It was scary for both of us and felt totally unsafe. If I had been going just a little faster or if someone was walking across that intersection, it could’ve ended badly. I later found out this issue is tied to a known defect with the brake booster and accumulator system, specifically related to code C1391. Toyota even acknowledged this problem in a Customer Support Program (CSP ZJB/ZKK), but they refuse to help because my car is slightly over the mileage limit. That doesn’t change the fact that this is a serious, dangerous failure that affects the driver’s ability to stop safely. Toyota should be forced to take responsibility for this failure before someone gets seriously hurt.

SERVICE BRAKES

Toyota Hybrid Brake Problems 2015 Toyota Prius I took to my dealership Jim Ellis Toyota in McDonough GA. I was told that my brake master cylinder & brake booster pumps vehicle has failed. I experienced my brakes locking up, causing the vehicle to unexpectedly lunge forward or failing to engage when the brake pedal is depressed. On [XXX] my ABS, Brake, Traction lights came on out of nowhere. I tried taking it to my dealership in April to Jim Ellis, Toyota of McDonough for the lights, the one lights being on. I took it there around 8 o’clock in the morning and then there was a very rude and disrespectful service person by the name of Victoria who told me that they would not be able to see me and told me that I needed to leave because I didn’t I have an appointment. This is a Dealership that I purchased this car phone in 2018 and I have been taking my car to Jim Ellis Toyota of McDonough since 2018 to get regular oil changes and other maintenance for my car. Such as things my brakes replace my front and the back brakes have my battery please and come several times out of the year to get a oil change because I have part of what they consider a lifetime oil change on my car. Also, I had a Warranty whole time that I have been taking my car to the dealership they never once brought to my attention that there was a known recall for the brakes booster. It wasn’t until I took my car to dealership on Friday 5/30/25 that I was advised that this was a known issue for 2010-2015 Toyota Prius Jim Ellis dealership knew about the problem and failed to make repairs when I spoke with general manager Lorenzo Smith he advised that past the recall timeframe and my warranty has expired. Jim Ellis dealership knew their were known issues and hid the issue I refuse to write the wrong by making the repairs to my vehicle. They’re trying to charge me over $3200 in repairs when I spoke with the general manager, he advised me that they didn’t make the repairs because my vehicle vin number. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

SERVICE BRAKES

I own a 2015 Toyota prius, purchased new and put in service December 4th, 2014. Car is well maintained. On May 10th, 2025 The Brake booster pump and assembly failed. Has internal leak. I had the dealer confirm this. Lights on the dash, computer code c1391 ( abnormal leak in accumulator, Rec replacement of brake booster and pump) and brake booster pump is pumping every 3 seconds from internal leak. Brakes are now at 50%. Soft. The Pads and shoes are perfectly fine. It’s the brake booster pump assembly. Toyota issued instead of a recall, which would have been the right thing to due considering its long history of these over multiple years failing, just a customer service letter. 10 years or 150,000 miles, which ever comes first. Mine failed at 10 1/2 years. Now I am stuck with a $3,000 bill which I can not afford, to replace the Brake booster pump and assembly. Toyota completely knows of the issue and side stepped having to issue a recall on this very well know problem.

SERVICE BRAKES

The ABS brake light on. The problem is related to booster pump assembly.

SERVICE BRAKES

Left our house and as we were driving out of our neighborhood the ABS and Brake lights came on. We looked it up in our book and couldn't find anything concrete to go on. Drove straight to Auto Zone and their test came back most likely Brake booster or master cylinder. While looking it up, we read several stories people had posted saying this was a defect with 2012 - 2015 Toyota Prius' and to write to you and tell of the incident. I put my Vin # in and it doesn't show any recalls about this. Any feedback would be helpful. Thank you!

SERVICE BRAKES

Car feels like it lunges forward while braking over bumps. I have learned this is a known manufacture defect with the Brake Booster and Brake Actuator which Toyota is refusing to replace outside of 10 years from manufacture date. This is a critical safety item and failure can result in loss of brake power. Most owners do not know this part even exists until failure has happened already.

SERVICE BRAKES

Bad break booster and was told I can’t get it repaired under the replacement program because it has to many miles! However I purchased my 2015 Prius used that had over 100 K already never received no notice from manufacturer or the dealer I bought the car from this is not fair and if Toyota is putting in faulty brake boosters, they should be replaced for free regardless of the mileage because I didn’t break the booster It’s the brake booster that was originally installed by the manufacturer! Someone needs to do something, especially if it’s not the car owner‘s fault It’s the manufacturer fault for installing faulty parts! I need my car as a single mother I can’t afford $2000 for repairs and labor

SERVICE BRAKES

The ABS and traction light appeared on the dash while driving on the freeway. I attempted to brake, while merging to exit but the car brake system did not respond. Luckily there were no cars close to us. Figured it could be a brake fluid problem so I added more fluid and it went away for a bit. It’s come back again and my car feels unsafe to drive. The brake pedal feels stiff or sometimes mushy like dough. I am waiting to get a diagnosis on my car but from what I’ve read and what other prius owners are reporting, it appears to be the “break actuator and break booster pump” that is failing to work properly. Wondering if any other Prius owners have filed a complaint.

SERVICE BRAKES

I was driving down the road when I noticed my brakes were not working. I had to push a lot harder on the pedal to slow the car down luckily, I did not crash into the car in front of me. I pulled over to see numerous lights on the dash such as traction, abs, and brakes. I had the car towed to Toyota where they quoted me almost $3000 to fix the brake accumulator and booster assembly. They said my car is outside the extended warranty of this problem. My car is a 2015 Prius with 154k miles. I found online that these things fail commonly on this generation of Prius. It's horrible for this company to charge us basically the cost of the car to fix the brakes.

SERVICE BRAKES

ABS ACTUATOR AND BRAKE PUMP - Remove & Replace - Hydraulic Booster Assembly -High Voltage Auto LLC Bakersfield, CA Actually scared for my life when driving now. Brakes are now limp, constant sound of actuator cycling, code is C1391 Problem is reproduced by dealer and independent service. Yes parts were inspect by manufacture. There are multiple warning lamps, actuator cycling is constant piror to lamps finally indicating issue.

SERVICE BRAKES

Brake Booster and Master Cylinder failed. Traction Control and ABS lights came on while driving. Upon inspection there is an issue with the brake booster and master cylinder. This is an issue that Toyota is aware of and were repairing under a customer service campaign. They are aware that these parts malfunction and instead of recalling them, they set expiration dates for free replacement. The car must be experiencing an issue and throw the correct code within the campaign window to be eligible for complimentary repair. The brakes failing in this way could cause great harm to me as a driver and others on the road making it imperative that I pay thousands in repair cause to ensure everyone's safety, though that is toyota's job.

ELECTRICAL SYSTEM

The headlight bulbs keep going out. I have replaced the bulbs at least 2-3 times a year for the past few years. I have asked dealers about this and they tell me there is no recall or tsb. This is a hazard to night driving because of decreased illumination, especially in dark roads with not enough lighting. Please recall/fix this issue!!

EXTERIOR LIGHTING

The headlight bulbs keep going out. I have replaced the bulbs at least 2-3 times a year for the past few years. I have asked dealers about this and they tell me there is no recall or tsb. This is a hazard to night driving because of decreased illumination, especially in dark roads with not enough lighting. Please recall/fix this issue!!

SERVICE BRAKES

Brake Booster failed on 2/11/2025 Its a known safety issue with Prius 2015 models. I took car to Toyota for repair. They told me it needs to be replaced but out of warranty as this cr was produced in Oct 2014 This is a major safety item. I took it in for 100000 miles check and it was not replaced then and now they are saying it is too late.