2025 TESLA MODEL Y

BACK OVER PREVENTION:SOFTWARE

Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

ELECTRICAL SYSTEM

I am filing this complaint regarding recurring safety, security, and system failures in my Tesla Model Y, concerns about unauthorized access, and Tesla’s refusal to provide complete diagnostic and privacy data. These issues have directly endangered my safety and prevent me from confirming whether the vehicle has been compromised. The vehicle’s touchscreen and associated software systems repeatedly failed. An unfamiliar key fob activity was detected on July 27, 2025 and on at least two occasions prior to July 27, 2025, the touchscreen went black and could only be restored via a full hard reboot. Safety Risks: * Loss of touchscreen functionality could disable access to critical driving and emergency controls. * Potential unauthorized access poses risks of theft or malicious interference with the vehicle. * Chemical/gas odors could indicate exposure to harmful substances. Tesla service center inspected the vehicle but reported no issues; I believe the inspection may not have been fully conducted as requested. The vehicle has not been independently inspected outside of Tesla. Police and insurance representatives have not been involved. Warning Signs Prior to Failure: * The touchscreen went black twice in the two days prior to July 27, 2025. * Unfamiliar key fob activity was detected on July 27, 2025. * The charger port opened by itself multiple times. * The vehicle locked while I was inside on one occasion. Attempts to Resolve: * Tesla’s mobile service rescheduling and service center inspection did not identify or resolve the issues. * Five privacy/data requests submitted to Tesla for access and diagnostic logs returned incomplete, empty, or irrelevant files. Desired Outcome: * A complete copy of all records and data related to my vehicle, including access logs, diagnostic logs, security/camera events, and system communications. * A thorough, transparent inspection of the vehicle by Tesla, conducted in my presence, with full documentation of findings provided.

EQUIPMENT:MECHANICAL:CARRIER/RACK

Bike rack fell off of car on northbound interstate 294 less than 1/2 mile from the 127th street exit. I believe I set it up correctly. Pin was in and the knob was tightened. No accidents as traffic narrowly avoided the unit and bikes. IDOT showed up quickly to remove. I believe the safety pin is inadequate to hold the unit on. Pictures attached.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I have had multiple incidents of "Curvature Assist Active" message appearing on screen while on Cruise Control. It suddenly reduces the speed of the car. This happens on a straight road with no curves or slope. It also happens at random. On the same stretch of road at the same time of the day, this issue pops up sometimes and doesn't on other times. Every time this comes up, the car reduces speed suddenly. For example, I go from 45 mph to 23 mph in a few moments. If there is a lot of traffic behind me and the car behind me was not expecting such a sudden decrease in speed as there is no obstruction in front of me, this could lead to a safety issue. I took the car in for repair. The technicians could not find out what the issue was. They said they recalibrated the sensors and test drove and did not see this occur. As this is occurring randomly it might not have shown up when they test drove. But, it happened to me when I took the car back and it keeps happening randomly at least twice a day. There is no specific location and/or time of the day. Tesla doesn't provide an option to disable this "Curvature Assist" feature for something so basic as Cruise Control. Along with this I have had 2 incidents where my car applied brakes suddenly when there was no obstruction in front of me. In both incidents, I had to immediately take over and speed up to avoid any issue with traffic behind me. If there is any safety incident due to these issues, Tesla will have to be held liable.

SERVICE BRAKES

Tesla removed the creep/roll braking function (which mimicked an automatic transmission) from the Model Y 2024 forward. You now have to use the accelerator to control slow speed maneuvers like backing. It seems that it would be pretty easy to press the accelerator too much and have the car lurch forward or backwards. Seems like an accident waiting to happen. It would be safer to have your foot on the brake pedal and allow the car to creep backwards similar to an automatic transmission. Tesla should return the "creep" function as an option. This is what China is doing and the US should do the same.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

In FSD mode, my Tesla Model Y always heads to the "Do Not Enter" road and I have to take over manually to prevent entering the "Do Not Enter" road. This has happened almost all the time I am there. This is a very unsafe. Tesla needs to correct this issue at their highest priority.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

It is impossible to disable automatic emergency, breaking system permanently. The vehicle brakes strongly and abruptly causing the cars behind to slam on their brakes and potentially cause accidents. Every time I disable it, it comes back on next time we get into the car. There has been several instances where the vehicle hit the brakes really hard, even if there was nothing in front of it.. I was told that this is happening because Tesla does not use sensors but realize on cameras for these features and it can be quite wrong. I don’t know how to drive this car safely because the car makes decisions for me. Since it happens all the time, I’m having to keep my foot on the gas, and when it slams on the brakes, I counter it by pressing the gas pedal. The incident date is just an estimate, but it happens all the time.

SERVICE BRAKES

It is impossible to disable automatic emergency, breaking system permanently. The vehicle brakes strongly and abruptly causing the cars behind to slam on their brakes and potentially cause accidents. Every time I disable it, it comes back on next time we get into the car. There has been several instances where the vehicle hit the brakes really hard, even if there was nothing in front of it.. I was told that this is happening because Tesla does not use sensors but realize on cameras for these features and it can be quite wrong. I don’t know how to drive this car safely because the car makes decisions for me. Since it happens all the time, I’m having to keep my foot on the gas, and when it slams on the brakes, I counter it by pressing the gas pedal. The incident date is just an estimate, but it happens all the time.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

It is impossible to disable automatic emergency, breaking system permanently. The vehicle brakes strongly and abruptly causing the cars behind to slam on their brakes and potentially cause accidents. Every time I disable it, it comes back on next time we get into the car. There has been several instances where the vehicle hit the brakes really hard, even if there was nothing in front of it.. I was told that this is happening because Tesla does not use sensors but realize on cameras for these features and it can be quite wrong. I don’t know how to drive this car safely because the car makes decisions for me. Since it happens all the time, I’m having to keep my foot on the gas, and when it slams on the brakes, I counter it by pressing the gas pedal. The incident date is just an estimate, but it happens all the time.

ELECTRICAL SYSTEM

Smoke began coming out of the vents while driving. Battery was at 2%. Driver pulled over, exited vehicle and within 2 minutes flames could be seen (on video) coming from the center, dash area of the vehicle. Fire developed rapidly. Lt. Copley Detroit Fire Department, Fire investigation section 313-237-0466

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Shortly after purchasing the vehicle in late 2024, I began experiencing multiple safety-related malfunctions. These issues include: Full Self-Driving (FSD) malfunction: On the third use of FSD, the vehicle attempted to enter a left-turn lane but failed to fully move into the lane, resulting in the right front panel of the vehicle colliding with the bumper of a truck in the adjacent lane. There were no warnings from the system prior to the collision. The incident occurred at low speed. The truck sustained no visible damage, and the rubber from the truck's bumper transferred to the car, which was removed by hand later. This event raised serious concerns about the safety and reliability of the FSD system. No police report was filed, and the manufacturer was not present at the scene. Backup alert system failure: On several occasions while reversing, the car failed to issue audible or visual alerts despite vehicles being within 10–15 feet. In one instance, the screen finally showed a red zone when a car was within 10 feet, but still provided no audible warning. This issue has been intermittently reproducible but not consistent. It poses a significant risk to pedestrians and other drivers, particularly in low-visibility or driveway situations. Manufacturer's Response: The vehicle was inspected by Tesla. After one in-person service visit and extended discussions, Tesla service representatives stated there was “nothing more they could do” and that a buyback was the only next step. A buyback request was submitted by a Tesla representative but has not been acknowledged or resolved more than 45 days later.

LANE DEPARTURE: BLIND SPOT DETECTION

Shortly after purchasing the vehicle in late 2024, I began experiencing multiple safety-related malfunctions. These issues include: Full Self-Driving (FSD) malfunction: On the third use of FSD, the vehicle attempted to enter a left-turn lane but failed to fully move into the lane, resulting in the right front panel of the vehicle colliding with the bumper of a truck in the adjacent lane. There were no warnings from the system prior to the collision. The incident occurred at low speed. The truck sustained no visible damage, and the rubber from the truck's bumper transferred to the car, which was removed by hand later. This event raised serious concerns about the safety and reliability of the FSD system. No police report was filed, and the manufacturer was not present at the scene. Backup alert system failure: On several occasions while reversing, the car failed to issue audible or visual alerts despite vehicles being within 10–15 feet. In one instance, the screen finally showed a red zone when a car was within 10 feet, but still provided no audible warning. This issue has been intermittently reproducible but not consistent. It poses a significant risk to pedestrians and other drivers, particularly in low-visibility or driveway situations. Manufacturer's Response: The vehicle was inspected by Tesla. After one in-person service visit and extended discussions, Tesla service representatives stated there was “nothing more they could do” and that a buyback was the only next step. A buyback request was submitted by a Tesla representative but has not been acknowledged or resolved more than 45 days later.

UNKNOWN OR OTHER

My Model Y reversed twice in a month while in 'D' drive mode. In one incident, I was pulling my car out of the parking lot in a garage and shifted the gear stalk down multiple times to engage 'D' drive mode. Instead of moving forward, the car reversed and collided with the garage wall.

UNKNOWN OR OTHER

I signaled for a slight turn to the right. And then within 100 yards I came to an intersection where the main path , my path, of travel beared left. As I approached this T and was about to bear left, I saw the driver on the leg of the T about to pull directly into my path… because they saw that my right turn signal was still on about 60 yards after my original partial turn. Fortunately, I slowed and they paused. That was when I realized the reason for the confusion…that my original right turn signal was still on. The indicator shuts off too late. I would say a good bit later than a typical turn signal.

VEHICLE SPEED CONTROL

Both my wife and I accidentally used the right side stalk to signal for a turn. Our mistake, except the car responded by suddenly accelerating. Fortunately we were both able to put on the brake. In the wrong situation this could be very dangerous.

EXTERIOR LIGHTING

While vehicle was driving on FSD at approximately 75 mph on freeway, the vehicle in front of me kicked up a small piece of tire trend. the piece of tire hit the headlight and shattered the glass on the headlight assembly, while not damaging any other part of the car. I have owned quiet a few cars from all makes including another Tesla however it seems this cannot be normal for the headlight assembly to shatter with such a small piece of rubber. I have tried to reach out to Tesla but they of course refuse any possibility of defect with Model Y headlight assembly so I wanted to submit this incident in hope that if enough people have experienced similar incident with their headlight assembly it would be recalled

UNKNOWN OR OTHER

Critical Safety Defect Report – Tesla Full Self-Driving (FSD) Malfunction on [XXX] I am writing to formally report a critical and potentially deadly safety defect involving Tesla’s Full Self-Driving (FSD) system. During a recent road trip with my husband and daughter from Boston, MA to Washington, D.C., I used Tesla's FSD feature. On our return trip on [XXX] while traveling on [XXX] under FSD control, the system demonstrated erratic and dangerous behavior that nearly caused a fatal accident. As we approached an intersection on [XXX] , I observed that the traffic lights were red. However, the vehicle—still under FSD control—continued traveling at approximately 70 mph without slowing down. Sensing something was wrong, I quickly intervened and manually stopped the car at the intersection, where cross traffic was moving at high speeds in both directions. Had I reacted even a second later—or had the lights remained red in our direction—we likely would have been struck and potentially killed by the oncoming traffic. After reviewing dashcam footage from the incident, I confirmed that the FSD system had not only failed to recognize the red traffic signal but had also directed the car onto the wrong path, leading us into the potential path of oncoming vehicles. This serious failure posed an extreme and unacceptable risk to my family’s lives. Following the incident, my young daughter was deeply traumatized and developed a high fever that night. This experience has left lasting emotional and psychological distress for all of us. I believe this event highlights a severe and urgent defect in Tesla’s FSD system. I respectfully urge the NHTSA to launch an immediate investigation to prevent similar occurrences that could result in injury or loss of life. I am prepared to submit the dashcam footage and relevant vehicle logs to support this report. Please advise on the next steps for providing this evidence. Thank you for your attention INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

Vehicle Component: Exterior Mirrors Make: Tesla Model: Model Y Model Year(s): 2022, 2023, 2024 (and ongoing) Problem Description: Since the 2022 model year, the Tesla Model Y has exhibited a recurring issue with excessive vibration in the driver side exterior mirror at highway speeds. The vibration becomes noticeable around 50 mph and increases in severity with speed, making it difficult to clearly see vehicles in the adjacent lane. This issue persists even after mirror replacements or realignments, indicating a possible design or manufacturing defect affecting multiple vehicles. The vibration affects driver visibility and could pose a significant safety risk, particularly during lane changes or merging maneuvers. Numerous Model Y owners have reported similar complaints in forums and online communities, suggesting this may be a widespread issue. Tesla service centers have been unable to provide a consistent or effective fix for the problem. Safety Concern: The impaired visibility caused by the vibrating mirror compromises driver awareness and increases the likelihood of collisions. This defect should be investigated for potential recall or corrective action.

WHEELS

What component or system failed or malfunctioned, and is it available for inspection upon request? The rear left tire (interior side) and rim assembly failed while driving under normal conditions. The tire experienced a sudden blowout, and the rim sustained significant damage. Based on the damage observed, it appears the rim may have failed first, puncturing the tire and causing the blowout. Yes, the damaged components are available for inspection upon request. "How was your safety or the safety of others put at risk?" The sudden tire blowout at freeway speeds (60+/- mph) could have posed a serious risk to my safety and the safety of other drivers. Fortunately, I was able to maintain control of the vehicle and safely pulled over to the shoulder. "Has the problem been reproduced or confirmed by a dealer or independent service center?" As of now, the issue has not yet been reproduced or confirmed by a Tesla dealer or independent service center, Tesla repair staff immediately ruled out any responsibilities as they perceived to be a foreign object hit the inside of the driver rear tire, which I did not feel anything hitting the car or the tires bumping any object. We went to an authorized Continental dealer/store to inquire for procedure on how to request for investigation for any tire defects, but we were told by the manager that if the tire is OEM, they do not accept. "Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?" The vehicle and damaged components have not yet been formally inspected by Tesla, police, or insurance representatives, but I am preparing documentation and plan to submit everything for evaluation by Tesla and possibly my insurance. "Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?" There were no messages (Sentry by Tesla), or symptoms prior to the failure. The tire pressure was actively monitored.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

While driving westbound on Lee Jackson Memorial Highway (U.S. Route 50) after passing the intersection with Stonecroft Boulevard in Chantilly, Virginia, the Autopilot system on my Tesla Model Y malfunctioned. Without any warning or obstacle in my lane, the vehicle suddenly and sharply veered to the right, directly toward two vehicles traveling in the adjacent lane. I was holding the steering wheel at the time and was able to immediately countersteer to prevent a collision. There were no audible or visual warnings from the vehicle before or during the incident. The Autopilot system did not display any messages or alerts, and no braking or turn signal was engaged by the system. The lane shift was abrupt and uncommanded. The dashcam footage clearly captured the incident, and it is available for inspection upon request. To my knowledge, the issue has not yet been reproduced or inspected by the manufacturer or service center. The vehicle has not been examined by police, insurance representatives, or others at this time. This unexpected maneuver created a serious safety risk for myself and nearby drivers.

LANE DEPARTURE: ASSIST

While driving westbound on Lee Jackson Memorial Highway (U.S. Route 50) after passing the intersection with Stonecroft Boulevard in Chantilly, Virginia, the Autopilot system on my Tesla Model Y malfunctioned. Without any warning or obstacle in my lane, the vehicle suddenly and sharply veered to the right, directly toward two vehicles traveling in the adjacent lane. I was holding the steering wheel at the time and was able to immediately countersteer to prevent a collision. There were no audible or visual warnings from the vehicle before or during the incident. The Autopilot system did not display any messages or alerts, and no braking or turn signal was engaged by the system. The lane shift was abrupt and uncommanded. The dashcam footage clearly captured the incident, and it is available for inspection upon request. To my knowledge, the issue has not yet been reproduced or inspected by the manufacturer or service center. The vehicle has not been examined by police, insurance representatives, or others at this time. This unexpected maneuver created a serious safety risk for myself and nearby drivers.

ELECTRICAL SYSTEM:ADAS

During the autopilot self driving feature the model Y was stopped at a red light waiting to make a left turn. For an unknown reason it proceeded through the red light. Cross traffic had to aggressively break to avoid an incident. Not sure what causes this glitch.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING

During the autopilot self driving feature the model Y was stopped at a red light waiting to make a left turn. For an unknown reason it proceeded through the red light. Cross traffic had to aggressively break to avoid an incident. Not sure what causes this glitch.

LANE DEPARTURE: BLIND SPOT DETECTION

on 2/15/2025, while backing out of a driveway at about 7:30PM, the vehicle backed into a parked car directly behind it parked in street. There was no warning signal emitted that an object was behind the car. There was no safety alert on the display. Essentially the vehicle's sensors did not see the vehicle directly behind it.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

on 2/15/2025, while backing out of a driveway at about 7:30PM, the vehicle backed into a parked car directly behind it parked in street. There was no warning signal emitted that an object was behind the car. There was no safety alert on the display. Essentially the vehicle's sensors did not see the vehicle directly behind it.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: WARNINGS

1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES

1. Brake I used the FSD all the way from the New Asian Market (Charlotte, NC) to the T-section of [XXX] and [XXX] (Columbia, SC), then changed to driver control and turned to [XXX] (home). Entering the garage, when arrived at the parking spot, I released accelerator pedal and pressed the brake pedal, the car did not stop but pushed forward, and hit a wooden shelf, BBQ grill and the drywall. The car, shelf, BBQ grill and the wall all damaged. 2. USB Storage The USB memory did not record any information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

This car is three months old. Driving near my home on a four-lane divided road with 55MPH speed limit. While having either cruise or auto-steer enabled and using cruise control only, experiencing ongoing instances—during every drive—of unexpected and unexplained hard, sudden braking, reducing vehicle speed dramatically (multiples of 10MPH in less than five seconds). Each time, there has been very light traffic, and there is nothing I can see on the road that could explain the reason for the braking, hence the unexpected nature. The problem could easily cause a rear-end collision soon if another car is following closely, and I’m not able to correct and accelerate fast enough. Vehicle is very clean all around, including camera locations, and the weather is perfectly sunny and temperate each day. I do not recall this event happening while driving at night in my semi-rural area. I have not yet reported the problem to Tesla, so they have not inspected or attempted service on the vehicle.

SERVICE BRAKES

This car is three months old. Driving near my home on a four-lane divided road with 55MPH speed limit. While having either cruise or auto-steer enabled and using cruise control only, experiencing ongoing instances—during every drive—of unexpected and unexplained hard, sudden braking, reducing vehicle speed dramatically (multiples of 10MPH in less than five seconds). Each time, there has been very light traffic, and there is nothing I can see on the road that could explain the reason for the braking, hence the unexpected nature. The problem could easily cause a rear-end collision soon if another car is following closely, and I’m not able to correct and accelerate fast enough. Vehicle is very clean all around, including camera locations, and the weather is perfectly sunny and temperate each day. I do not recall this event happening while driving at night in my semi-rural area. I have not yet reported the problem to Tesla, so they have not inspected or attempted service on the vehicle.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION: WARNINGS

I bought a tesla model Y 2025 and got my car delivered on [XXX] I barely drove it and within a week, I noticed all sensors stopped working (ALL cameras and camera-related functions stopped working, including the legally mandatory backup camera for new cars, GPS has stopped working, making the premium connectivity package I paid not usable). Not only was I not able to use the self driving capability, which I paid $8000 for, but also the car lacked the most basic safety features. I contacted Tesla service center, they refused to admit that the sensor malfunction is a security concern, and still put me on an appointment three weeks later (dec 13). After the first appointment, they did not fix the problem at all and noted it was a major computer issue, as reported by several media outlets [XXX] ). So my brand new car has a defective core component upon delivery. I was scheduled to meet them after they get the computer part on Dec 27. The appointment was rescheduled to Jan 14 again for missing parts. During the process, I found some weird tricks online and semi-fixed my car’s navigation but the sensor issues still exist. And on Jan 14 again, they claimed the computer part was missing again and I had to wait until that upcoming weekend to fix it. To summarize the situation: I was given a car that is defective upon delivery on its most important core component for 2.5 months, when the car lacks even the basic legally required safety features, as well as premium features that I already paid off! During the process, I also spent a lot of time dealing with their customer service, and rescheduled appointments (I even had to drive to their service center several times to get a loaner and had to return the loaner early before they did not have parts to fix my car). Their negligence on safety, and promised features is simply astonishing and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SEAT BELTS

The contact owns a 2025 Tesla Model Y. The contact stated that while driving at approximately 30 MPH, the vehicle crashed into a tree impacting the front of the vehicle, but the air bags did not deploy. In addition, the seat belt failed to retract during the crash. The front of the vehicle was severely damaged. The contact did not sustain injuries. The vehicle was towed to a collision center. A police report was filed. The vehicle was not diagnosed or repaired however it was pending diagnosis at a Tesla Service Center. The manufacturer was notified of the failure. The failure mileage was 4,444.

AIR BAGS

The contact owns a 2025 Tesla Model Y. The contact stated that while driving at approximately 30 MPH, the vehicle crashed into a tree impacting the front of the vehicle, but the air bags did not deploy. In addition, the seat belt failed to retract during the crash. The front of the vehicle was severely damaged. The contact did not sustain injuries. The vehicle was towed to a collision center. A police report was filed. The vehicle was not diagnosed or repaired however it was pending diagnosis at a Tesla Service Center. The manufacturer was notified of the failure. The failure mileage was 4,444.

STEERING

While driving towards our friends place, an alert came up saying "Steering Assist reduced" with error code GTW_w075. The car was running at about 60 to 65 mph and at that speed l, we didn't notice much issue in handling the car. When we were leaving for home, the alert was still active and at that time, we realized that the steering was extremely difficult to use. Herculean effort was required to turn the car left or right and we decided it was unsafe to drive. I then researched this alert and lots of other drivers had observed this error on their 2023 or older model 3 or Yes. Mine is 2025 and not even 20 days old since I took delivery. The car had to be towed to the nearest service center.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown. 

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown. 

ENGINE

The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased on the scene. The origin of the fire was the lithium battery. The location of the fire was under the front end of the engine compartment where the battery was stored. The fire was extinguished by the fire department. A police report was filed. The vehicle was towed currently in the possession of the Police Department pending the cause of the crash. The vehicle was destroyed. The light pole was damaged. It was unknown if the air bags were deployed. The manufacturer was not notified of the failure. The failure mileage was unknown. 

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n

FUEL/PROPULSION SYSTEM

I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n

VEHICLE SPEED CONTROL

I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and stopped. At that point I just turned off power and walked out. I took pictures of the damaged parts. At that time, I only noticed damage to the Rear on the Driver Side and the front on the Driver Side. When a tow-truck came a couple of days later, I noticed damage on the Front on the Passenger side also. When the incident happened , the street was empty and luckily no one (including me) was hurt n

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

The model Y has a software feature which integrates with MyQ Garage Door opener which opens the garage door whenever the car is nearby. This feature also has a selectable option to fold mirrors automatically. It is noticed that the mirrors fold even when the vehicle is in motion or not in park. This is especially dangerous when backing out into the garage. I almost had 2 near misses when the mirrors which I was using to reverse the car suddenly folded in the middle of the maneuver. Ideally the mirror should only fold if the car is in park or at least not traveling in reverse

VISIBILITY:WINDSHIELD

I defrosted my windows prior to entering the car. As I got into the vehicle I noticed it was extremely hot in the car. Turned off the defroster. I backed up out of my driveway. Drove passing two houses, my windshield started to crack towards the middle of my windshield. There were no cracks or impact prior to defrosting.

UNKNOWN OR OTHER

I defrosted my windows prior to entering the car. As I got into the vehicle I noticed it was extremely hot in the car. Turned off the defroster. I backed up out of my driveway. Drove passing two houses, my windshield started to crack towards the middle of my windshield. There were no cracks or impact prior to defrosting.

UNKNOWN OR OTHER

The horn becomes very quite when snow builds up in front of the car. I drove my car on a snowy day, and the weather was freezing for a week. Until the ice melted, the horn didn't work. I had two risky moments. Once, someone was backing up, and I couldn't get their attention, and the other one was when I was passing a truck, and they were drifting off their lane, and I couldn't get their attention. I booked a service appointment with Tesla, and the service technician told me that new models have the horn on a different side of the car, and this is normal. They didn't take any action.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

2025 Tesla model Y cameras and sensors all stopped working within 700 miles driven from brand new. Affected systems included all cameras, including backup camera, as well as GPS navigation, with the GPS system believing the vehicle to be static at a Tesla facility in California. This not only prevented the self-driving and navigation from functioning, it caused numerous safety features to be disabled including (mandatory) backup cameras, collision-avoidance system, lane-departure warning system, cross-traffic alert system, rear collision avoidance system, and automatic safety braking. Upon reporting to Tesla, was told a "new component" was required, which later was told was a new computer. The manufacturer initially set a date 2 weeks in the future for a repair; then they pushed it a month; then tried to push it another month before I pushed back. This resulted in it being taken in earlier than the repair date. The vehicle is still awaiting repair. There were no warnings of this failure, it simply all happened at once. Upon confronting Tesla service with this being a known issue [XXX] ) and requesting a loaner for the meantime, they eventually found one, but only after great protestation and pushback, with eventual threats of legal action leading to a more personal touch. This is clearly a known issue which they are downplaying. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VEHICLE SPEED CONTROL

2025 Tesla model Y cameras and sensors all stopped working within 700 miles driven from brand new. Affected systems included all cameras, including backup camera, as well as GPS navigation, with the GPS system believing the vehicle to be static at a Tesla facility in California. This not only prevented the self-driving and navigation from functioning, it caused numerous safety features to be disabled including (mandatory) backup cameras, collision-avoidance system, lane-departure warning system, cross-traffic alert system, rear collision avoidance system, and automatic safety braking. Upon reporting to Tesla, was told a "new component" was required, which later was told was a new computer. The manufacturer initially set a date 2 weeks in the future for a repair; then they pushed it a month; then tried to push it another month before I pushed back. This resulted in it being taken in earlier than the repair date. The vehicle is still awaiting repair. There were no warnings of this failure, it simply all happened at once. Upon confronting Tesla service with this being a known issue [XXX] ) and requesting a loaner for the meantime, they eventually found one, but only after great protestation and pushback, with eventual threats of legal action leading to a more personal touch. This is clearly a known issue which they are downplaying. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

2025 Tesla model Y cameras and sensors all stopped working within 700 miles driven from brand new. Affected systems included all cameras, including backup camera, as well as GPS navigation, with the GPS system believing the vehicle to be static at a Tesla facility in California. This not only prevented the self-driving and navigation from functioning, it caused numerous safety features to be disabled including (mandatory) backup cameras, collision-avoidance system, lane-departure warning system, cross-traffic alert system, rear collision avoidance system, and automatic safety braking. Upon reporting to Tesla, was told a "new component" was required, which later was told was a new computer. The manufacturer initially set a date 2 weeks in the future for a repair; then they pushed it a month; then tried to push it another month before I pushed back. This resulted in it being taken in earlier than the repair date. The vehicle is still awaiting repair. There were no warnings of this failure, it simply all happened at once. Upon confronting Tesla service with this being a known issue [XXX] ) and requesting a loaner for the meantime, they eventually found one, but only after great protestation and pushback, with eventual threats of legal action leading to a more personal touch. This is clearly a known issue which they are downplaying. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Vehicle Information: • Make: Tesla • Model: Model Y • Year: 2025 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: Cruise Control (adaptive or otherwise) Forward Collision Warning Lane Departure Warning Lane Keeping Assistance Blind Spot Warning Parking Collision Warning Full Self-Driving and Auto Park features Cameras required for Autopilot functionality Additionally, because the GPS system has failed, the vehicle’s Navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up Supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update. Desired Outcome: • A thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • A resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.

FORWARD COLLISION AVOIDANCE: WARNINGS

Vehicle Information: • Make: Tesla • Model: Model Y • Year: 2025 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: Cruise Control (adaptive or otherwise) Forward Collision Warning Lane Departure Warning Lane Keeping Assistance Blind Spot Warning Parking Collision Warning Full Self-Driving and Auto Park features Cameras required for Autopilot functionality Additionally, because the GPS system has failed, the vehicle’s Navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up Supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update. Desired Outcome: • A thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • A resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.