2024 RAM PROMASTER Complaints and Recall Information

The 2024 RAM PROMASTER has 3 complaints and 7 recalls filed with NHTSA. Owners most frequently report the vehicle shutting off completely without warning while driving. These incidents occur at various speeds and cause the dashboard to shut off, resulting in an almost immediate stop.

• Engine shutdowns. The vehicle shuts off unexpectedly while driving, with no prior engine warnings or dashboard alerts.
• Dashboard failure. When the engine shuts down, the dashboard also powers off, eliminating driver information.
• Multiple occurrences. Shutdowns have happened multiple times within the first 10,000 miles, including repeated events around 9,700 and 9,980 miles.

The 2024 RAM PROMASTER has 7 recalls affecting various systems including rear visibility, side impact protection, seating, and labeling. These recalls address software defects, missing structural components, and incorrect vehicle information.

• Rearview camera system. Recall 25V330000 affects 235,640 vehicles. A software error in the security gateway module may cause the rearview camera image to fail to display, reducing rear visibility and increasing crash risk. Dealers will update the software free of charge.
• Side door beam. Recall 24V416000 affects 266 vehicles. Missing side door beams reduce occupant protection in side impacts. Dealers will install the necessary door beams free of charge.
• Tire placard label. Recall 24V416000 affects 266 vehicles. Incorrect seating capacity information on the tire placard can lead to improper vehicle loading. Dealers will apply overlay labels to correct this issue.
• Rear seat assembly. Recall 24V416000 affects 266 vehicles. Defects in mid/rear seat assemblies are addressed through this recall. Repairs are included with door beam installation.
• Equipment labeling. Recall 24V416000 affects 266 vehicles. Label defects related to side impact protection and seating capacity are corrected by applying overlay labels during dealer repairs.

Owners with repeated shutdowns, safety defects, or unresolved recall repairs may have rights under their state’s lemon law. Consulting an attorney who specializes in consumer protection and lemon law could provide guidance for these issues.