2020 RAM PROMASTER Complaints and Recall Information
The 2020 RAM PROMASTER has 2 complaints and 6 recalls filed with NHTSA. Owners most frequently report transmission issues, including unexpected downshifting and transmission seizure due to debris. One complaint involved a transmission failure requiring replacement after recall-related defects caused internal pump clogging.
Common Issues
- Transmission failure. Debris inside the transmission pump caused seizure requiring a full transmission replacement according to RAM service.
- Unexpected downshifting. Transmission downshifted without warning lights at various speeds, with a hard reset failing to resolve the issue.
Six recalls affect multiple systems on this vehicle including transmission components, rearview camera functionality, and airbag safety. These recalls address defects that pose risks such as vehicle rollaway, impaired rear visibility, and airbag deployment failure.
Recalls
- Rearview camera. Recall 25V552000 affects 219,577 vehicles. Cracks in the microprocessor may prevent proper rearview image display, reducing driver visibility behind the vehicle and increasing crash risk. Dealers will replace the rearview camera free of charge.
- Transmission park pawl. Recall 23V301000 involves 165,503 vehicles with 62TE transmissions. Debris may prevent full engagement of the park pawl, risking vehicle rollaway. Dealers will update software and inspect or replace transmissions as needed at no charge.
- Side curtain airbags. Recall 20V374000 covers 114 vehicles. An improperly crimped diffuser may detach during airbag deployment, causing improper inflation and raising injury risk. Dealers will replace side curtain airbag assemblies free of charge.
Owners facing repeated transmission repairs or unresolved recall issues should consider their rights under state lemon laws. Persistent safety defects or multiple repairs may warrant further investigation by a legal professional.
2020 RAM PROMASTER Summary
2020
Model Year
2
Total Complaints
3
Total Recalls
385194
Vehicles Affected
Recalls
2020 RAM PROMASTER
219577 vehicles affected
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
2020 RAM PROMASTER
165503 vehicles affected
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
2020 RAM PROMASTER
114 vehicles affected
AIR BAGS
Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Risk: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Complaints
2020 RAM PROMASTER
ID: 2109389POWER TRAIN
The contact owns a 2020 Ram 1500 Promaster. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted. No warning lights were illuminated. The vehicle then returned to normal functionality. The local dealer was not contacted. The contact attempted a hard reset on the vehicle. The contact removed the battery cable, waited for several minutes, and then reinstated the battery cables. The contact stated that the failure persisted. Upon investigation, the contact discovered that the previous owner had received NHTSA Campaign Number: 23V301000 (POWER TRAIN). The vehicle was repaired under that recall. The manufacturer was made aware of the failure. The failure mileage was 64,315.
2020 RAM PROMASTER
ID: 2080397POWER TRAIN
Transmission failure: Debris that caused the need for the 44A recall clogged the internal pump causing seizure. RAM service stated the need for transmission replacement, my cost.