2014 RAM PROMASTER Complaints and Recall Information
The 2014 RAM PROMASTER has 4 complaints and 18 recalls filed with NHTSA. Owners most frequently report problems related to recall repairs affecting emissions monitors and safety issues with the transmission mount. Some complaints detail difficulty with passing smog checks due to "not ready" monitors after recall service. Mechanical failures caused by a detached transmission mount have led to extensive damage and unsafe driving conditions.
Common Issues- Recall repair emissions impact. Vehicles failed smog tests as certain monitors remained in a "not ready" state after recall service, preventing full emissions certification despite passing basic emissions tests.
- Lack of dealer support. Owners reported dealerships offered costly technician-driven solutions without guarantees, and manufacturer communications were unresponsive or unhelpful regarding recall-related problems.
- Transmission mount failure. A driver-side transmission mount detached completely while the vehicle was moving slowly, causing damage to heater hoses, CV axles, transmission, oil pan, shifter cable, and ground strap.
There are 18 recalls affecting various vehicle systems including tires, accelerator pedals, seats, exterior lighting, air bags, electrical systems, brakes, power train components, and safety equipment. These recalls address defects that could risk crash injury or unsafe vehicle operation.
Recalls- Tire Pressure Monitoring System. (NHTSA 14V633000) About 23,053 vehicles have TPMS that may fail to learn sensor locations, causing false low tire pressure warnings and masking actual low pressure, raising crash risk. Dealers will update software free of charge.
- Accelerator pedal mechanism. (NHTSA 14V032000) Nearly 7,935 vehicles have accelerator pedals that can get stuck in wide open throttle due to stopper interference, risking uncontrolled acceleration. Brakes override system exists. Dealers replace stopper free of charge.
- Head restraints. (NHTSA 14V533000) Roughly 18,953 vehicles may have head restraints exceeding backset limits, failing to limit rearward head movement in rear collisions, increasing injury risk. Dealers will replace head restraints at no cost.
- Water intrusion leading to corrosion. (NHTSA 14V294000) About 17,727 vehicles risk circuit corrosion in ignition fuse, air bag control, stop lamps, turn signals, backup lights, and door locks caused by water intrusion, potentially disabling these systems and increasing crash risk. Dealers will inspect, repair, and install water barriers free of charge.
- Brake hose damage. (NHTSA 14V034000) Approximately 5,664 vehicles have brake hoses possibly damaged during assembly, risking fluid leaks and reduced braking performance. Inspections and replacements will be performed free.
- Foldaway seat locking defect. (NHTSA 19V313000, 19V333000) Certain modified vehicles with Freedman seats pose risks as seat cushions may not stay locked upright, increasing injury risk during crashes. Dealers will inspect and repair seats free of charge.
- Trailer Tow Lighting software error. (NHTSA 16V253000, 16E039000) About 6,422 vehicles and some accessory modules have software errors preventing trailer brake lights from illuminating, increasing crash risk. Dealers will replace control modules free.
- Sun visor and manual labeling errors. (NHTSA 17V273000) Over 113,000 vehicles had incorrect labels stating advanced airbags are present when they are not, which can mislead occupants and increase injury risk. Labels and manuals will be corrected free.
- Fire extinguisher malfunction risk. (NHTSA 17V824000) Approximately 61,791 vehicles may have Kidde fire extinguishers that can clog or detach nozzles, causing injury and failure to discharge. Owners will be directed to receive replacement extinguishers free.
- Transmission shifter cable separation. (NHTSA 20V582000, 20V036000) Over 222,000 vehicles may experience shifter cable disconnection causing gear mismatch and unintended movement, increasing crash risk. Dealers will replace the cable free of charge.
Owners dealing with repeated repairs, safety defects, or unresolved recall issues may have rights under their state’s lemon law. Consultation with a qualified attorney could help clarify potential remedies available for ongoing problems.
2014 RAM PROMASTER Summary
2014
Model Year
4
Total Complaints
13
Total Recalls
482583
Vehicles Affected
Recalls
2014 RAM PROMASTER
20 vehicles affected
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
2014 RAM PROMASTER
222207 vehicles affected
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
2014 RAM PROMASTER
2080 vehicles affected
SEATS
Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
2014 RAM PROMASTER
544 vehicles affected
SEATS
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
2014 RAM PROMASTER
61791 vehicles affected
EQUIPMENT
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
2014 RAM PROMASTER
113896 vehicles affected
EQUIPMENT:OTHER:LABELS
Chrysler (FCA US LLC) is recalling certain 2014-2017 Ram ProMaster vehicles. The sun visor, dashboard labels, and owner's manuals incorrectly state that the vehicles are equipped with frontal driver and passenger advanced air bags when they are not. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Risk: The incorrect information may change how close the occupants position themselves to the air bags, increasing the risk of injury in the event of a crash.
2014 RAM PROMASTER
6422 vehicles affected
EXTERIOR LIGHTING:BRAKE LIGHTS
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Risk: Trailer brake lights that are inoperative can increase the risk of a crash.
2014 RAM PROMASTER
2291 vehicles affected
EXTERIOR LIGHTING:BRAKE LIGHTS
Chrysler (FCA US LLC) is recalling certain RAM ProMaster Trailer Light Modules, part number 68229650AB. These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Risk: Trailer brake lights that are inoperative can increase the risk of a crash.
2014 RAM PROMASTER
5664 vehicles affected
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured July 1, 2013, through November 15, 2013. During manufacturing, a tool may have damaged one of the brake hoses which may result in a leakage of brake fluid from the brake hose.
Risk: Brake fluid leakage would result in a reduction of brake performance, lengthening the distance needed to stop the vehicle, increasing the risk of a crash.
2014 RAM PROMASTER
17727 vehicles affected
ELECTRICAL SYSTEM
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured April 23, 2013 to May 22, 2014. The affected vehicles may experience circuit corrosion from water intrusion around the in-floor battery cover and door footwell trim.
Risk: This water intrusion may affect the vehicle's running and disable the air bags, stop lamps, turn signals, backup lights and/or door locks, increasing the risk of a crash, as well as injury to the occupants if the air bags do not deploy.
2014 RAM PROMASTER
18953 vehicles affected
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Chrysler Group LLC (Chrysler) is recalling all model year 2014 Ram ProMaster vans manufactured July 1, 2013, to August 26, 2014. The affected vehicles may have been manufactured with head restraints that exceed the maximum backset measurement limit of 55mm. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard No. 202a, "Head Restraints."
Risk: If the vehicle is struck from behind, the head restraint may not properly limit the seat occupant's head movement rearward, increasing the risk of injury.
2014 RAM PROMASTER
7935 vehicles affected
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured July 1, 2013, through December 10, 2013. In the affected vehicles, if the accelerator pedal is pushed downward at a certain angle, the pedal may get stuck in the wide open throttle position due to interference with the accelerator pedal stopper.
Risk: A stuck accelerator pedal can result in uncontrolled acceleration, increasing the risk of a crash.
2014 RAM PROMASTER
23053 vehicles affected
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured April 23, 2013, to August 22, 2014. In the affected vehicles, the Tire Pressure Monitoring System (TPMS) may fail to learn the locations of the individual sensors while the vehicle is being driven. As a result, the low tire pressure warning light will illuminate, despite the the tire pressures being within specification. Should one of the tires lose air pressure, the driver would not be notified of the change in air pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 138, "Tire Pressure Monitoring Systems."
Risk: If the TPMS light illuminates because the sensors cannot be located, it could mask an actual low tire pressure condition, possibly resulting in tire failure, increasing the risk of a crash.
Complaints
2014 RAM PROMASTER
ID: 2111026ENGINE
2014 ram ProMaster traveling at approximately 10 miles an hour customer states felt like it ran over Boulder vehicle then was towed to shop upon inspection. I found a transmission mount on the driver side completely disconnected. All bolts removed must have vibrate out huge safety issue caused damage to heater hoses CV axles transmission, oil pan and shifter cable along with ground strap.
2014 RAM PROMASTER
ID: 2111025POWER TRAIN
2014 ram ProMaster traveling at approximately 10 miles an hour customer states felt like it ran over Boulder vehicle then was towed to shop upon inspection. I found a transmission mount on the driver side completely disconnected. All bolts removed must have vibrate out huge safety issue caused damage to heater hoses CV axles transmission, oil pan and shifter cable along with ground strap.
2014 RAM PROMASTER
ID: 2066854ENGINE
I was mailed a recall notice from the manufacture a while back and was going to need to get the work completed in order to renew my CA registration. A smog cert was also needed for the renewal. I took my vehicle to McPeeks Dodge/Ram for the recall on 10/24/24. On 11/21/24 I went to get my vehicle smog checked. The smog station said that I had passed the emissions portion, but some of the monitors were still in the "not ready" state, and he could not pass the vehicle until all monitors were ready. He said that it was likely related to the recall work that was done at the dealership. I then contacted the dealership's service dept and they said that the vehicle needed to be driven a certain amount and a certain way, and for approximately $700.00 they could have one of their technicians drive it, to get it out of its current state, but they could not guarantee that it would get fixed, so I declined their offer. They explained that it needed to be driven a certain way and that it was "pretty easy", so I drove it exactly how they explained it, several times and it is still in its "not ready" state. Frustrated, since the dealership never explained this to me before the recall work was done, I reached out to Ram, but they would never return my call. After about 3 weeks of almost daily calls, I spoke to a person (who would not reveal their name of position with the company) and they said that because of the year of the vehicle and because I did not want the dealership to "attempt" to fix it, that they couldn't help me with this. Sorry, but I refuse to give my money to fix a manufacture's recall issue. This is my work vehicle that allows me to provide for my family. Please assist me in resolving this issue or please refer me to somebody that can. Thank You.
2014 RAM PROMASTER
ID: 2066853UNKNOWN OR OTHER
I was mailed a recall notice from the manufacture a while back and was going to need to get the work completed in order to renew my CA registration. A smog cert was also needed for the renewal. I took my vehicle to McPeeks Dodge/Ram for the recall on 10/24/24. On 11/21/24 I went to get my vehicle smog checked. The smog station said that I had passed the emissions portion, but some of the monitors were still in the "not ready" state, and he could not pass the vehicle until all monitors were ready. He said that it was likely related to the recall work that was done at the dealership. I then contacted the dealership's service dept and they said that the vehicle needed to be driven a certain amount and a certain way, and for approximately $700.00 they could have one of their technicians drive it, to get it out of its current state, but they could not guarantee that it would get fixed, so I declined their offer. They explained that it needed to be driven a certain way and that it was "pretty easy", so I drove it exactly how they explained it, several times and it is still in its "not ready" state. Frustrated, since the dealership never explained this to me before the recall work was done, I reached out to Ram, but they would never return my call. After about 3 weeks of almost daily calls, I spoke to a person (who would not reveal their name of position with the company) and they said that because of the year of the vehicle and because I did not want the dealership to "attempt" to fix it, that they couldn't help me with this. Sorry, but I refuse to give my money to fix a manufacture's recall issue. This is my work vehicle that allows me to provide for my family. Please assist me in resolving this issue or please refer me to somebody that can. Thank You.