2022 POLESTAR POLESTAR 2

BACK OVER PREVENTION:SOFTWARE

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

UNKNOWN OR OTHER

When reversing the car, the backup camera is not available. So when I am backing up the car, the camera cutting out means that I can't see if there are any pedestrians or cars behind me. It has not been taken to a service center, as the nearest one is not currently possible to visit for me. It has not been inspected by manufacturer or anyone else, and there were no warning lamps or symptoms prior.

VISIBILITY/WIPER

When reversing the car, the backup camera is not available. So when I am backing up the car, the camera cutting out means that I can't see if there are any pedestrians or cars behind me. It has not been taken to a service center, as the nearest one is not currently possible to visit for me. It has not been inspected by manufacturer or anyone else, and there were no warning lamps or symptoms prior.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Often when putting the camera in reverse, a black screen appears saying the camera is unavailable. This has gotten progressively worse the longer I've owned the car. This increases the risk of hitting someone or something. Polestar has tried to fix this by software updates. No. Camera feed starts to lag first.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS.

UNKNOWN OR OTHER

ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS.

VISIBILITY/WIPER

ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera fails to load. A black screen with the error message "Camera is temporarily unavailable" displays. This error occurs regularly. Turning the camera off and on again, will sometimes rectify the issue, but not always. This error can/has occurred at anypoint While my car was in reverse gear. Most frequently the error occurs from the very beginning of trying to use it. However it has failed while I was in motion trying to use it. This report is being filed because of that latter type of failure. There was a recall notice for this exact issue. Polestar issued a software update (v3.6.4) to fix this issue. However, in my experience, the error has occurred more frequently after the software update.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Reverse camera turns off while reversing if a phone is plugged in for android auto

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rear view camera (backup camera) does not work consistently. It often will not activate at all, and often the screen goes black in the middle of a reverse maneuver. I have had the car in for service multiple times, and Polestar has been unable to fix this issue. They say that it a known issue with no fix. This is a safety issue, especially when the reverse camera stops working as you are backing up.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Even after most recent software update to address rear view camera issue, the Camera Temporarily Unavailable issue persists…. presenting an ongoing hazard to persons and property.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back up camera fails to start, limited rear view visibility. On latest software version, this has been consistently happening for the past year.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving at an undisclosed speed, the message “Back Over Prevention Camera Unavailable” was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the vehicle was recently taken to the dealer, and an unknown recall repair was performed. The contact stated that the repair was a software update; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 21,000.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back-up camera does not work reliably, even after the most recent software update. It will occasionally stutter, and sometimes show "camera is temporarily unavailable" while backing up.

LANE DEPARTURE: BLIND SPOT DETECTION

The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.”

VISIBILITY/WIPER

The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.”

UNKNOWN OR OTHER

The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.”

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The reverse camera goes black and shows camera not available daily.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back over prevention. Shifted into R while in traffic to move back a bit, camera hangs for a bit then shows “camera temporarily unavailable” Vehicle is remedied by the recent 25V280000 recall via a OTA software update

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear backup camera frequently says "camera not available" and does not work even after most recent software update.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Even after 2 past recalls attempting to fix the backup camera, the camera screen keeps going black and says “Camera is temporarily unavailable.”

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Once in a while, seemingly random, the backup camera will report that it’s unavailable.

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Received a recall notice Recall 25V-280 related to the backup camera and rear visibility. On July 9, 2025 I took the vehicle to the Polestar repair facility in Westport CT for the identified software update. Before the the recall fix I received the "camera is temporarily unavailable" message approximately every one in ten backups and I could restore the camera view manually (push camera on main screen). After the repair the "camera is temporarily unavailable" appears more than half time and I cannot restore the camera manually. The repair has made the problem much worse.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera was unavailable when putting the car in reverse. I could not rely on the camera to show me what may be behind my car. No. No. No warning lamps, I have heard others report this issue but never experienced it myself. I have the latest update installed on my car that was supposed to fix this issue for others as well. Until today I had never encountered this, but after I decided to enable the digital key via the polestar app my first drive after returning to the car I experienced this issue. There may be a link to the digital key and the backup camera being unavailable. I may need to disable the digital key to avoid running into the camera issue.

VISIBILITY/WIPER

Camera unavailable when reversing and all camera types unavailable when clicking on camera tab all types of camera are also unavailable. When NHTSA mandate they replace the infotainment system with one that has a processor and RAM capable of powering this? Infosys and polestar are not forthcoming in patching this. Poor coding and underpowered hardware is a serious issue…

ELECTRICAL SYSTEM

Camera unavailable when reversing and all camera types unavailable when clicking on camera tab all types of camera are also unavailable. When NHTSA mandate they replace the infotainment system with one that has a processor and RAM capable of powering this? Infosys and polestar are not forthcoming in patching this. Poor coding and underpowered hardware is a serious issue…

ELECTRICAL SYSTEM

I have continued to have issues with the Rear Camera on 2022 Polestar 2. This was supposedly resolved in a software update to version 3.6.4, which I had upgraded at Polestar Boston on 7/23. However, there have been no changes since the update and the rear camera will still intermittently turn off (black message "Camera is temporarily unavailable") or flicker when in reverse.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rearview camera often does not turn on while in reverse. The vehicle received the software update to fix this issue due to the recall. But the issue persists after the update was installed. The software patch did not solve this problem.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

When putting the car into reverse, the camera would not display. The entire screen appeared frozen and no other buttons would operate.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear view camera does not turn on while backing up

UNKNOWN OR OTHER

Drove car to the grocery store 5 minutes down the street. Shopped for ~20 minutes, returned to my car and loaded my groceries in my trunk. Shut the trunk and returned the cart to the cart corral. Returned to the vehicle, unlocked via the door handle, put the car in reverse, and was greeted with a "Camera system unavailable" message. My car is on the latest OTA update 3.6.4, which is intended to fix the backup camera issues.

ELECTRICAL SYSTEM

The rear camera does not always work. Several times on reversing, the rear camera says “ camera not available “ and doesn’t show any image on reversing.

UNKNOWN OR OTHER

Backup camera routinely disappears with message that Backup camera is unavailable when car is started, which is when car is most commonly reversed. Processor is not adequate to perform the various tasks associated with car start-up and to simultaneously provide backup camera imagery. This happens approximately 80% of the time when the car is started and put in reverse. Car has most recent software installed. This continues to occur even after software update that was supposed to resolve this.

VISIBILITY/WIPER

Backup camera routinely disappears with message that Backup camera is unavailable when car is started, which is when car is most commonly reversed. Processor is not adequate to perform the various tasks associated with car start-up and to simultaneously provide backup camera imagery. This happens approximately 80% of the time when the car is started and put in reverse. Car has most recent software installed. This continues to occur even after software update that was supposed to resolve this.

UNKNOWN OR OTHER

Backup camera often says its unavailable.

ELECTRICAL SYSTEM

There have been two recalls to address the backup camera failing to initialize when the vehicle is put into reverse. After the most recent update, my camera fails to initialize even more than before.

UNKNOWN OR OTHER

There have been two recalls to address the backup camera failing to initialize when the vehicle is put into reverse. After the most recent update, my camera fails to initialize even more than before.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Backup camera refuses to engage when shifted into reverse approximately 10-15% of time. Display and controls seem laggy and delayed. Previously upgraded to car software to v3.6.4 about 4 weeks ago.

VISIBILITY/WIPER

When backing up the car, the rear camera often does not work. It gives a message that says "camera not available." It happens sometimes, and when it doesn't happen, the camera will lag and freeze up. It makes it dangerous for cars and pedestrians behind me, as I lose access to the camera. The problem has not been taken to the dealer. There were prior recalls on the car due to this, and were claimed to have been fixed via OTA software update. However, I am on the latest software and this still occurs. It has not been inspected by anyone, and there are no warning lamps or anything.

UNKNOWN OR OTHER

There is a feature to create a scheduled charge for the vehicle. This feature is stuck on, turning it off on the vehicle does not override the feature on the phone. The phone will not disable it. As a result, I am unable to charge my vehicle (until the scheduled time, presumably). Additionally, the feature to reset the TCAM system is non-responsive, which is one of the supposed fixes, how am I able to reset the system if the command to do so does not respond? Power cycling the infotainment did not work. Force closing the app did not work.

ELECTRICAL SYSTEM

There is a feature to create a scheduled charge for the vehicle. This feature is stuck on, turning it off on the vehicle does not override the feature on the phone. The phone will not disable it. As a result, I am unable to charge my vehicle (until the scheduled time, presumably). Additionally, the feature to reset the TCAM system is non-responsive, which is one of the supposed fixes, how am I able to reset the system if the command to do so does not respond? Power cycling the infotainment did not work. Force closing the app did not work.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear backup camera stop working in the middle of reversing. It was supposed to be fixed with the latest update, but in continuous to happen..

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Car received over the air update a week ago. Software version is now 3.6.4. Assumed it was to address NHTSA Recall RP1016 - Rear Backup Camera. Update has not addressed recall issues. Backup image still lags and images flicker at times when car is first put into reverse. Yesterday I put it into reverse and no image appeared at all. Instead got warning message: "Camera temporarily unavailable". Have had backup camera fail this way several time over past year. With current update camera actually seems to malfunction more often than it did before the update. This is a serious safety hazard because rear visibility is compromised by car's design. (One factor is large rear seat headrests cannot be removed.) Camera is always needed when backing up. Have not reported problem to Polestar.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear Camera Not working properly. Cant back up safely.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Despite receiving the recent software update intended to fix ongoing issues with the backup camera, the center stack remains woefully inadequate, hardware-wise, to properly handle all of the vehicle data. Sometimes now, the reverse camera is fine until halfway during my backup procedure when I'm halfway out in traffic and it suddenly shuts off. If anything the unpredictable nature of the failures makes this a worse problem than before. Before the software update I could at least sit in the car for a minute or two and then try backing up and it would work most of the time. Now, it works a good amount of the time but randomly fails.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I continue to see the message that the camera is not available when backing and or parking. The earlier recall and software fix has failed. Running version 3.6.4

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

My rearview camera and infortainment system is having errors daily. Polestar claims OTA update will fix issue but im not receiving it to my car. Ive tried resetting system and still a major problem.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Although software update recently performed, issue with rear view camera activation continues. Given significant infotainment lag following update, I suspect the underlying issue is underpowered hardware. Polestar has been trying to address issue via software, they have not been successful.

UNKNOWN OR OTHER

The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with the camera not working started when the system was updated from android automotive operating system. Polestar continues to try and 'fix' this issue by removing features in the system to free up memory in the computer system, however this is not a software issue. This is clearly a hardware issue that needs to be addressed.

VISIBILITY/WIPER

The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with the camera not working started when the system was updated from android automotive operating system. Polestar continues to try and 'fix' this issue by removing features in the system to free up memory in the computer system, however this is not a software issue. This is clearly a hardware issue that needs to be addressed.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear-view camera sometimes does not work at all or is delayed when vehicle is put in reverse.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Since purchasing the car, there have been constant issues and failure with the backup camera. Numerous software updates (including to P3.6.3) have NOT rectified the issue.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Recent software update has not resolved recall 25V280000 that referred to rear camera not working properly in reverse. Problems have persisted (Camera Unavailable) while backing up.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Frequently, when putting the car in reverse, the rear view camera is unavailable. In some instances it simply does not work. In other instances it will suddenly stop working while reversing, which is more dangerous. And worst of all, it will sometimes provide a static image while reversing such that it initially appears to be working but on further inspection the image is not a live view. This issue has gotten worse on 3.6.4.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The back up camera frequently goes unavailable. It happens probably 50% or more of the times I go into reverse. It sometimes happens as I'm actively backing up.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I'm still seeing a "Camera is temporarily unavailable" when reversing or driving forward using the 360 camera. I have downloaded the supposed fix of version "3.6.4" but it did absolutely nothing to alleviate this issue. Please make Polestar fix this issue, it's getting ridiculous how they keep failing to fix this.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

There was an earlier recall for the reverse camera failing while vehicle is put in reverse, which was fixed by a recent software update. While the frequency of the issue is reduced after update, it is still occurring randomly when car is reversing out of garage, instead of rear camera view, vehicle screen displays "Camera Temporarily Unavailable" message.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I am on car software version 3.6.4 which is above the recall notice. The notice says if you are on this software no recall is needed, but my rear backup camera still fail to come on all the time....

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rear view reverse gear camera does not work consistently. A “camera unavailable “ message appears on the screen creating the need to stop reversing. This problem continues even after the software update to 3.6.4, which was supposed to fix the issue.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Backup camera states unavailable when putting car into reverse. Gives clear warning message and a black screen. Potential risk of safety to myself, other motorists, and pedestrians.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Reverse camera does not always come on or lag when shifting to reverse. The car still has not received the update from polestar that was supposed to have fixed the issue

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Since release, the Polestar two has had subpar backup camera experiences. It glitches, stops working, is slow to come up. Polestar has issued 2 safety recalls about it and neither one has given me a fully working backup camera. I have the model year 2022 Polestar 2, which I got in September of 2022 and this has been an ongoing issue. The software recall released in June of 2025 did not fix anything for me. It might be slightly better, meaning my camera now works 60 to 70% of the time. This is a problem with this car as the rear visibility is awful.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear camera does not engage reliably in the first 10 minutes of operation of the car. Frequently glitches and displays “Camera Temporarily Unavailable.” This has not been remedied by either of the two previous recalls and software version 3.6.4 is currently installed on my vehicle. The update does not seem to have made a substantial difference in the frequency of the intermittent camera problem.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

On [XXX], the infotainment head unit (IHU) crashed and rebooted during driving. As a result of the IHU crashing, the rear and surrounding camera visualizations were unavailable for several minutes, limiting my view. The vehicle was on software version 3.6.4, the latest available version. As a result, the vehicle may have a non-compliance with the requirements of both the Federal Motor Vehicle Safety Standards (FMVSS) 111 in the US and the Canadian Motor Vehicle Safety Standards (CMVSS) 111 in Canada. This vehicle is available for inspection upon request and has a service request booked in the coming weeks for an unrelated issue. The vehicle has not been inspected by anyone in regards to this issue. No warnings, messages, or other symptoms were present prior to failure. This is the second time this has occurred, with the first time being months ago on a prior software version. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera constantly fails and malfunctions. When I put the car into reverse gear, the screen that's supposed to show the backup camera footage just displays "Camera is temporarily unavailable" on a black screen (see pictures I uploaded). It is not a one-time occurrence and happens repeatedly, especially when just starting the car. I looked online and many polestar 2 users have the same issue with the backup camera even after installing the latest software (which I did as well and did nothing to fix the backup camera issue). It is likely an infotainment system issue with the processor being too slow which seriously needs to be fixed. Yes, the car is available for inspection upon request. It clearly puts my safety and others at risk since I don't have backup camera visibility when backing up. This is especially dangerous when I try to back out in parking lots with pedestrians walking because I cannot see them without the backup camera. No, the vehicle has not been inspected There were no warning lights, just the black screen showing "Camera is temporarily unavailable"

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I received the latest software update 3.6.4 but I still have the issue with the backup camera becoming unavailable and not showing behind the car. It is not as frequent, but it is still occurring.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear camera unavailable error when putting car in reverse. I installed the new software from the recall 3.6.4 but still continue to have this issue.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

For reference, I have the 3.6.4 software update. The backup camera and 360 camera frequently flicker, so visibility is poor and limited. In addition, there are instances where it still says "Camera is temporarily unavailable" leading to complete failure of the backup camera. The most common time for these errors to occur is after accessing the car after it has been locked for a (longer) period of time. There are no other warnings or errors on the infotainment that indicate this issue other than the flickering and unavailable message.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rear view backup camera fails to display often. It happens intermittently, and probably is related to the buggy car software. It needs to be fixed. The system reports “camera is temporarily unavailable” while reversing.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear view camera does not work. Even after the “safety recall” update it is actually worse. Side view cameras never open up when they fold in after parking snd rentry to drive

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My vehicle is currently on software version 3.6.4. I recieved a recall notice for the "camera is temporarily unavailable" on my vehicle NHTSA Recall 25V-280. The car still has the same error, and ~30% of the time, the rear view camera is not functional. There were no incidents or injuries reported, but the car has very minimal rear visiblity, and I live in a highly populated community, and it poses a risk since I have VERY minimal visibility while backing out of my garage. I'm including a photo of this, I have also notified Polestar (Steve Degrazio) head of quality at polestar NA

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The review camera when placing the car in reverse intermittently does not work, even after the latest recall was completed.

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Rear camera displays unavailable when reversing intermittently despite software revision attempts to remedy.

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When put in reverse the camera says not available even after the latest update. It impairs visibility when baking up

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Rear view camera display often glitches out. Sometimes even showing a 360 view instead of the backup camera. This is gotten WORSE since the last software upgrade, 3.6.4. This has happened across many days and instances. Maybe unrelated, sometimes I get random camera views pop up into my tablet when I’m driving normally down the road. Super weird

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

the rear camera is constantly unavailable. the latest software update (which was a recall) has made the reversing camera insurmountably worse. and when the “camera unavailable” glitch comes up, neither the collision avoidance or parking sensors work either. it’s time for Polestar to stop being cheap and offer processor upgrades to the older cars, which they provide to the newer cars that don’t have the problem anymore.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Backup camera continues to have problems and will not display any image. Screen will display “camera temporarily unavailable”. There was a recall for this already and OTA update 3.6.4 was supposed to be the fix. The problem remains after that update was successfully installed and refreshed. It is the same issue as happened previously. Backup camera view will stutter and freeze and then go out completely and display the camera unavailable text.

ELECTRICAL SYSTEM

While driving on an interstate highway recently, the main screen in the car froze and then went black. There were no warnings it would happen. The HVAC, navigation, screen and other controls were gone. I changed lanes to slow down and realized the turn signal sound was also not working. I wondered if the signals were working. Luckily, I remembered how to reboot the screen and did so. After a few minutes it started up and worked again. That was the third time in a year that it happened. Each time was on a highway. The first time was frightening as I had to exit the highway and research how to try to get it working again. I consider it a safety hazard because the driver must take attention off the road to deal with restarting it and to rerun applications like navigation. Also the the turn signal should not be dependent on the information screen working. The dealer was not informed because I found a solution by reading an owners forum. I also learned that it happens to others more often than it should and that the thinking is that the computer that handles the "infotainment" system is not powerful enough and does not have enough memory to handle the work it needs to do.

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My car received the update Polestar said they would push out (3.6.4 is what I’m currently running) and I’m still having issues with the rear camera not working, and to be honest it’s like it’s actually gotten worse. I’m also having issues with other parts of the software of my car that I wasn’t before that’s requiring me to reboot the infotainment system more than I was before. It’s almost like the car doesn’t have enough processing power for the system to work effectively now. I called Polestar and they said I could book a service appointment and take it in which would be fine if the nearest service center wasn’t two and a half to three hours away from where I live (I live in Oklahoma City and the closest place I can take it to is to the Volvo dealership in Grapevine outside of Dallas as the Volvo dealership in Oklahoma City refuses to service it or even look at it even though both Volvo and Polestar use the same program VIDA for anything with their vehicles). They offered to come get my car and tow it down to Grapevine free of charge, but refused to give me a loaner vehicle while they had my vehicle, and that isn’t something I can do (as I drive at least 50 miles everyday to get to and for work). It’s very disappointing that a company that is part of another company that prides itself on safety and invented the seatbelt cannot get anything software related to work correctly.

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Reverse camera does not or intermittently displays video and is unreliable. This makes reversing unsafe, since obstacles like people can not be seen. This problem is known and widepread among owners of this car. This component has be recalled as a software update, however that has been unaffective.

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Even on latest software update rear view camera is unreliable. Flickers and says “Camera is unavailable”

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After applying manufacturer’s recall fix for “rear camera temporarily unavailable,” rear backup camera continues to be inoperative at times. Update 3.6.4 was applied by the dealer. This is most recent upgrade that was to correct this problem. Error has occurred several times but intermittent since update.

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Despite getting the new software update intended to resolve the prior recall, my car will still consistently fail to show the rear camera view while backing up. Unfortunately Polestar did not resolve this issue with the 3.6.4 software update.

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Following software update noted in recall information, backup camera still fails to display when vehicle is put into reverse regularly. Vehicle displays "camera not available" or displays 360 camera view rather than rear more often than not when starting reverse from park.

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Occasionally receive “Camera Not Available” screen when entering Reverse. Also occasional lag/stutter with backup camera. This is after addressing multiple recalls for this issue.

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Rear view camera flickers and cuts out when in reverse.

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The backup camera connected to the infotainment system only works sporadically. 70% of the time it works, 25% of the time it will come back and State that the backup camera is not available, and the other 5% of the time the screen just keeps glitching. After almost a year of this issue there was a recall to correct the problem. The OTA update was applied a few weeks ago but the problem has not been corrected and still persist. This creates a huge safety risk as sometimes the screen just freezes. It is not reliable to tell if there is anything behind me for these reasons.

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BACKUP CAMERA SHOWS CAMERA NOT AVALABLE EVEN AFTER THE LATEST UPDATE THAT WAS SUPPOSED TO FIX IT

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Multiple instances of the rear camera not appearing or improperly displaying the 360° instead of reverse camera when backing up or when the car is placed into reverse

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My vehicle's rear view camera often fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rear view camera system. This occurred after the second recall was performed for the issue.

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My Polestar 2 was updated to software version 3.6.4 to address an issue with the rear view camera being unavailable when moving in reverse. This was supposed to solve a Safety Recall Notice, but today was the third time since the software update was applied that I received the Camera Unavailable error. This is in response to NHTSA RECALL 25V-280.

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This is regarding the backup camera recall. I have updated to software P3.6.4 (the recall notice says P3.6.3 and above aren’t affected). However, the backup camera is still stuttering with extremely low frame rates and second-long lags, then switching to a black screen saying “camera unavailable”. This occurred two of the three times i have driven the car since the software update.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rear view camera issue associated with Manufacturer Recall Number RP1056 has not been resolved after the update associated with this recall. My camera still states unavailable when putting the car into reverse. I am currently on polestar software 3.6.4

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Even after updating to 3.6.4 software, the rear view camera remains unreliable. Currently the cameras are not working at all, any of them. Polestar will tell us to restart the UI and that may or may not fix the issue.

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Rear camera fails to load even after recall software update. If loads sometimes will flicker/stutter/freeze

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The backup camera is often reported as being temporarily unavailable. This has been an ongoing issue with the software and the latest software update was supposed to fix it and it is still occurring on my vehicle regularly.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This occurred after the second recall was performed for the issue.

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Even after the most recent software update to 3.6.4 the ream camera only works about 60 percent of the time.

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When in reverse, the center display should display a live feed of the rear view camera, but the rear view camera very often displays a "Camera is temporarily unavailable" screen, which is an extremely dangerous failure while in reverse.

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Monday, June 30, 2025 at 12:58 Eastern, I backed out of my garage and my car initially showed the rear-view backup camera. Within about 5 seconds, while I was still backing out, the camera cut out completely and displayed a message about the camera being temporarily unavailable. I waited several seconds - maybe 10 - and the camera came back on. This happens a fair amount. I've received Polestar's 3.6.4 update that supposedly has a fix. Unfortunately, the new update leads to this problem occurring 90% of the time versus the previous 15%.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

When I put the car in reverse, I occasionally get a blank backup camera screen with an error message that reads, "backup camera temporarily unavailable." This is a longstanding issue that Polestar has attempted to fix through software updates, including the recent 3.6.4 OTA software update offered as the technical fix for a recall specifically for this issue. My car received that software update about two weeks ago, and the unavailable camera problem has persisted.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear View Camera only works intermittently. Often times the display will report "Camera Not Available" when reversing. In addition, when the camera does work, the video will often freeze briefly or become choppy. The most recent recall software update which was supposed to correct this issue (3.6.4) has already been installed and the problem remains a regular occurrence.

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software update 3.6.4 did not fix backup camera issue, still shows as "not available"

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The reverse camera is still problematic even after software update that was supposed to fix it. “Camera unavailable” message consistently shows up while reversing. The infotainment system is dangerously slow, it can take multiple seconds between tap pin and the screen responding. This is insane for a car whose whole controls are in the screen and leads to distractions.

VISIBILITY/WIPER

Backup camera fails regularly even after software update to version 3.6.4. Video feed will stutter and lag, which gives the driver an unreliable view out the back of the car when reversing. Additionally, the screen will show a ‘Camera temporarily unavailable’ message when reversing, and no camera video feed is shown. The driver may be able to fix this by pressing the home button on the screen, and then tapping on the camera icon to bring up the video feed again, however this may not always work and is an extra step/distraction for the driver. This issue puts pedestrians, animals, vehicles, and other property at risk. Due to the design of the car, there is extremely limited visibility through the side and rear windows of the car. Without a reliably functioning backup camera, drivers may accidentally strike pedestrians or vehicles when reversing. When the issue was brought to the attention of my local Polestar/Volvo service center, I was told there was no solution they could offer and owners must wait for the issue to be solved with future OTA software updates to the vehicle. Polestar has issued several OTA updates, but the issue has not improved whatsoever. A quick search of Polestar forums and Reddit threads will confirm that this issue is widespread across the entire Polestar 2 fleet, with many owners reporting the issues described above. One more note: this camera issue has presented itself throughout the 3+ years I’ve owned the vehicle, however it has worsened over time. It is my opinion (and the opinion of many other Polestar owners) that the infotainment computer is seriously underpowered and in this car. Other apps and functions have presented errors and have become sluggish and unreliable (maps, Spotify, etc) and I believe it is because the system is running out of memory or other resources.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This exists after the second recall fix for this issue was performed by a service center.

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I recently got the 3.6.4 software update that was supposed to fix the recall for the constant rear backup camera issues in the Polestar 2. The problem seems to have gotten even worse after the software update. I often have to wait 1-2 minutes while sitting in reverse for the camera to sometimes come on. If it does come on, I’ll start backing up, and halfway through the maneuver, the screen often goes black and says the backup cam isn’t available at this time. If I wait maybe 30 seconds, it sometimes comes back, but I can’t just stop in the middle of the street when I’m backing out of my driveway or a parking spot. The rear windshield already has very poor visibility, so I heavily rely on the backup cam to know what’s around me. Secondarily, the audio drivers seem to constantly malfunction, so I can’t hear any beeping that might come from the rear auto-brake/sensor functionality. Can’t even hear my turn signals when the audio is malfunctioning, too. No collisions or physical damage, but backing up feels like a significant safety hazard. My alley has small kids, and I need to be able to see behind my car. When the camera just freezes midway through backing out of my driveway, I’m kind of stuck. Polestar has released software updates to “fix” this twice, and it has only remained the same or gotten worse. I really think they need to do a hardware update on the central panel, as it seemingly can’t handle many functions that need some CPU power (e.g. it can also take upwards of a minute to load the map app)

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The backup camera has always been buggy but since the recent software update 3.6.4 which was supposed to fix those issues, it often doesn’t even work at all resulting in a “camera not available” error

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The backup camera fails to work at times with a message: “camera is unavailable” This was supposed to be fixed in the 3.6.4 update that Polestar put out but the problem continues to persist

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My vehicle was recalled (NHTSA Recall No. 25V-280) and the software was updated. This is meant to fix issues with the rear camera not activating after the car is put in reverse. However this did not fix the issue. When I start the car in the morning and put it in reverse, the center console displays the message "Camera is temporarily unavailable" and the camera does not activate. This occurs about 40% of the time. Many other owners are still experiencing this issue after updating the vehicle. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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During backup the car, most of the time me the camera is temporarily unavailable.

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OTA update was installed to fix backup camera issue, however this is still unresolved: Photos attached

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Rear backup camera regularly does not display on center console while backing up, flickering between showing the feed, freezing on a still image and showing a black screen with a message stating “camera not available”. This is a known issue that Polestar has attempted to fix multiple times with a software update. I have updated to the most recent software version 3.6.4, which was released in part with the intent to fix this camera issue, and the issue persists.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rare backup camera sometimes doesn’t come on when the car is put into Reverse. I am on latest software version 3.6.4

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After updating the 2022 Polestar to to the latest version (3.6.4), I thought the previous issue with the rear camera being unavailable while reversing would be fixed. This is not the case. I still experience the "rear camera not available" screen while I'm actively backing out of parking lots in malls. This is still a safety hazard for me and others around me. The update did not fix the rear camera issue. The center screen fills with a "Rear camera not available" text when I shift the car to Reverse gear.

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I recently received the recall notice for my 2022 Polestar 2, regarding the defective/intermittently inoperative rear/back up camera. I updated the software to version 3.6.4, which according to the recall notice, should have corrected the default, but I continue to get the "Camera Temporarily Unavailable" notice when reversing.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

After the OTA update from the Polestar manufacturer, we still get the "Unavailable Reverse Camera" notification that has plagued this car for years now. The physical hardware was made to bare minimum standards and is unable to operate proficiently since adding multiple feature to the car. Most cars that are affected are the pre-facelift models with less ram in the center infotainment console. Most reliably produced by starting the vehicle in the reverse from it sitting overnight. And even more reliably produced when it needs to swap driver profiles based on the person's key, if it's not the same one used the last time it was driven.

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Rear backup camera is unreliable, even after the latest software update. It does not always turn on when going into reverse, instead displaying a "camera unavailable" message.

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A recent update was meant to correct a recall regarding an unavailable backup camera. I received the update, 3.6.4 but I still get camera not available issues frequently.

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After the recent update to 3.6.4 my backup camera has failed about 20% of the time. This did not happen as often on the previous version of 3.4.4

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My car has exhibited the "camera not available " for the rear camera infrequently, and despite this being addressed in a recall in the 3.6.3 software update, I still received a "camera not available " message today in normal operating conditions, on software 3.6.4. This issue seems to stem from the computer hardware used in earlier models of the Polestar 2, which presents a safety issue. Polestar should be required to replace this compute unit with the one used in more recent cars, where they clearly addressed this issue and are trying to brush this under the rug for early customers. Considering this is a mandatory requirement on all cars in the US produced since 2018, the decision to cheap out and use a cheap processing unit is inexcusable. This system should have been designed to have its own dedicated sub-system, just like the low latency system required for core car functions.

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Despite completing the 3.6.4 version OTA update for the most recent recall, the vehicle still sometimes unable to turn on the rear camera when I shift to reverse. It shows the message "camera not available". That software update does not fix the issue and Polestar needs more attention to this issue because it's a safety concern.

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When reversing the car, the rear view camera will malfunction and there will be a message that says "camera not available." This does not happen every time but it does happen once in a few times, which makes backing up dangerous. Polestar has put out an OTA update to fix this but it still occurs for me. The problem hasn't been seen by a dealer, the police, or insurance, etc. No warning lights or any indications that there is anything wrong.

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Backup camera not working. Says not available when backing up.

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The camera not unavailable error message continues to come up when the vehicle is in reverse, despite the update to 3.6.4. That update has not fixed the issue in any way even though Polestar claims that was the fix. This is still a dangerous issue

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Camera error resulting in no rear camera feed when going in reverse.

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Backup camera not functioning when reversing. Error instead of imaging on screen

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Rear view camera is still broke with the newest firmware. Please hold the accountable

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Reverse camera consistent either “Not Available” or image freezes.

UNKNOWN OR OTHER

While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.

BACK OVER PREVENTION: WARNINGS

While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.

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I received a letter from Polestar claiming that software version 3.3.16 would resolve the "Camera is temporarily unavailable" while reversing. This issue has been recurring in my car for over a year.

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Polestar release version 3.6.4 update that when applied did not inform us that the one pedal drive was set. The vehicle prior to the update was set to 2 pedal meaning when the gas pedal was let go it would coast and slowly come to a stop. The one pedal immediately was enabled which is a safety as I was not aware and the software did not mention it being activated. It nearly caused me to have a safety issue driving home. The backup camera which has been recalled and polestar sent a notice to update the vehicle is still having failures. Polestar has been creating safety hazards with these software pushes without fully testing it.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Polestar release version 3.6.4 update that when applied did not inform us that the one pedal drive was set. The vehicle prior to the update was set to 2 pedal meaning when the gas pedal was let go it would coast and slowly come to a stop. The one pedal immediately was enabled which is a safety as I was not aware and the software did not mention it being activated. It nearly caused me to have a safety issue driving home. The backup camera which has been recalled and polestar sent a notice to update the vehicle is still having failures. Polestar has been creating safety hazards with these software pushes without fully testing it.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Polestar release version 3.6.4 update that when applied did not inform us that the one pedal drive was set. The vehicle prior to the update was set to 2 pedal meaning when the gas pedal was let go it would coast and slowly come to a stop. The one pedal immediately was enabled which is a safety as I was not aware and the software did not mention it being activated. It nearly caused me to have a safety issue driving home. The backup camera which has been recalled and polestar sent a notice to update the vehicle is still having failures. Polestar has been creating safety hazards with these software pushes without fully testing it.

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Randomly the rear camera is unavailable, a software fix was supposed to solve this issue and was applied to my vehicle and it's still having the same error.

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Even after software update 3.6.4 to fix recall for rear view camera, it is not working properly. This has happened multiple times since the update and many times since receiving this car in 2022.

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Intent of the recent recall was to make the rear view camera reliable, but it has not improved and often (30-40 percent of the time) shows "Camera Is Unavailable".

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When I put the car in reverse I received a warning “Camera Temporarily Unavailable.” The backup camera did not work. This has happened multiple times since the software was updated to version 3.6.4 and as recently as this morning.

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The vehicles backup camera still does not consistently work despite receiving an over the air software update to remedy the initial recall of the backup camera not working all the time.

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The rear view camera consistently fails and gives a camera unavailable error. This is even after the most recent update from Polestar. This can create a very dangerous environment when backing up out of driveways, parking spots, etc.

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When vehicle is put into reverse after latest recall update. Periodically it states rear camera is unavailable

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I just got the 3.6.4 update a couple weeks before receiving the recall letter from Polestar. To my surprise, the car is presenting the “Camera unavailable” way more often after the “fix”. Getting in my car and backing up, I get this error about 3 out of 5 drives, which is super dangerous. I have a toddler at home and feel I’m entitled to have a working backup camera as a safety device. Reddit has plenty of evidence that Polestar did nothing to fix the issue with this update: [XXX] Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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I recently received the new update (version 3.6.4) for our Polestar 2 that was supposed to fix the issue (recall 25V-280) of the rear view camera not working. It did not fix the issue in the safety recall. Since the update the rear view camera works even less often than it did before. I either get a black screen that says the camera is temporarily unavailable, or it displays the 360 view. It happens every day more often than not.

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I got the letter for polestar 2 back up camera recall, however my care was updated to 3.6.4 OTA before the letter came and I'm still getting the camera is unavailable warning when I put the car in reverse

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Recall 25V-280 which involved a software update to resolve the camera issue did NOT resolve the issue in my car. When first put in reverse, I continue to frequently get blinking camera feed, delayed feed, and the message “camera is temporarily unavailable.” The software update P3.6.3 was meant to fix this to comply with the recall. This update did not provide any improvement and the safety issues continues.

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Polestar has stated that software 3.6.3 and above address the rearview camera open recall issue, Manufacturer Recall Number RP1056, NHTSA Recall Number 25V280, however I installed 3.6.4 last week and I continue to have instances of reoccurence of the issue related to this recall campaign, "Camera Temporarily Unavailable" when entering reverse.

UNKNOWN OR OTHER

My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be working properly by Polestar when they clearly don't. It's been this way since I purchased the vehicle in 2022.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be working properly by Polestar when they clearly don't. It's been this way since I purchased the vehicle in 2022.

BACK OVER PREVENTION: WARNINGS

My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be working properly by Polestar when they clearly don't. It's been this way since I purchased the vehicle in 2022.

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When backing up the camera becomes unavailable. This is after a software update (v3.6.4) that was suppose to resolve the issue.

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Backup camera often displays message "Camera Temporarily Unavailable". This has been an ongoing problem, and I have the most updated software 3.6.4. I received a recall notice (25V-280) that outlines this problem, but it states that my car is ineligible because I have the latest software. In fact, the problem is WORSE with the latest software. This issue happens virtually every time I put the car into reverse. On prior software versions, the problem existed but was not as pronounced.

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Backup camera was previously recalled. Polestar released version 3.6.4 and claimed it fixed the issue. However, it’s the same, if not worse, than before. “Camera currently unavailable” error message still displays upwards of 50% of the time after putting the car into reverse.

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Parking assist camera often does not turn on when car is placed in reverse. The "camera temporarily unavailable" message appears. This car has been updated with the V3.6.4 software "fix" for this problem. It has gotten worse since the installation of this new version. Failure of this system puts me and others outside of the vehicle in danger of collision and/or injury. User interface tablet and TCAM system have both been reset since installation of the V3.6.4 software update.

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All Polestar 2 cars including mine have a critical failure in the cpu which prevents the backup camera from working correctly. When the car is placed into reverse the backup camera appears but flickers and ultimately goes out with a message stating “backup camera unavailable.” This is extremely dangerous and has not been fixed by any of their software updates. My car is currently on 3.6.4 which arrived over the air just a week ago.

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There was a recent software update 3.6.4 that has made my reverse camera, reverse parking sensor and rear cross traffic warning totally disappear. When I put the car in reverse, the camera doesn’t work at all. It doesn’t even appear - totally unusable. This is a new issue with this update - the rear camera previously worked most of the time (occasionally, I would get “camera unavailable” message but I don’t even get that now - completely nonfunctional now)

UNKNOWN OR OTHER

backup camera does not work even after polestar released software and i installed it

BACK OVER PREVENTION: WARNINGS

This is related to safety recall 25V-280. My backup camera is still producing the “Camera temporarily unavailable” message with the latest software update 3.6.4. installed. Matter of fact it seems it has gotten worse since 3.6.4. to the point where it is reproduceable after each deep sleep. My vehicle is a 2022 Polestar 2 LRDM with no packages. The scenario that triggers the issue is: Car parked and locked overnight, unlock, get in, buckle up and put car in reverse. This process takes less than 4 seconds. The backup camera first flickers a few times then usually shows “Camera temporarily unavailable” message. I have started to capture this with my cell phone so I have evidence. It appears 3.6.4. is NOT a fix for the backup camera issues that triggered the recall 25V-280. I am not an expert but believe only a hardware upgrade with improved processing capabilities will fix this issue as all software fix attempts failed so far.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Backup camera still failing after software update fix of 3.6.4. The screen still shows the message 'Camera is temporarily unavailable.' In one day it failed to initialize three times. Even repressing the camera button to force the rear view camera to work will fail again within seconds. This is dangerous because of the blind spots and all parking collision and rear cross traffic alerts also fail.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

When initially starting to drive the car, the backup camera fails to activate when the car is put into reverse. If I stop and turn the camera off and then back on, it will begin functioning. I think the backup camera should just be on when the vehicle is in reverse.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I have installed the latest software update version 3.6.4 which was supposed to resolve the fault backup camera problem that has been persistent since the day I bought the car in 2021. The backup camera continues to fail to engage a majority of the times that I enter the car. Neither of the previous two recalls have been effective and the camera continues to consistently malfunction.

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After the most recent update, there are still common rear view camera failures where the screen turns black. This has been the second software update to “fix” the issue without it being resolved.

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Backup camera issue still not resolved with the latest update that was required to fix the issue. Car still opens on surround view, stutters really bad, or says disabled which is dangerous and has led to many accidents. The only solution seems to be to replace the head units in these vehicles. There is no reason a $70k vehicle doesn’t have a properly powered head unit for what it does. Has been a constant issue since the release of the vehicle.

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The backup camera frequently fails to come on. Screen displays "Camera is temporarily unavailable" on a black background. This can last for minutes. The car has SW version 3.2.8.

LANE DEPARTURE: WARNING

After the update that should fix the car, it now has several issues. One Pedal Driving doesn't work. When using One Pedal Driving the car should stop when you release the gas. Now the car continues to roll. It is reporting "Brake Failure" and "Collision Detection Failure". Polestar is saying this is normal after the update and it should fix itself in time. Unacceptable, the car has has issues for a year without any updates. Then this is released and makes it work.

FORWARD COLLISION AVOIDANCE: WARNINGS

After the update that should fix the car, it now has several issues. One Pedal Driving doesn't work. When using One Pedal Driving the car should stop when you release the gas. Now the car continues to roll. It is reporting "Brake Failure" and "Collision Detection Failure". Polestar is saying this is normal after the update and it should fix itself in time. Unacceptable, the car has has issues for a year without any updates. Then this is released and makes it work.

SERVICE BRAKES

After the update that should fix the car, it now has several issues. One Pedal Driving doesn't work. When using One Pedal Driving the car should stop when you release the gas. Now the car continues to roll. It is reporting "Brake Failure" and "Collision Detection Failure". Polestar is saying this is normal after the update and it should fix itself in time. Unacceptable, the car has has issues for a year without any updates. Then this is released and makes it work.

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Backup camera is temporarily unavailable

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backup camera says camera temporarily unavailable when put in reverse. Took the car to Dyer and Dyer Volvo to get latest software update but the issue happened multiple times after getting it fixed from dealership.

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Backup camera is unavailable during reverse . Car has tiny rear windows so a backup camera must work properly when reversing

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The infotainment in my vehicle has been flaky since I purchased in in Q1 of 2025. I have experienced: * Infotainment randomly restarting while driving * No audio (Includes turn signal, music, navigation, etc.) * Reverse camera occasionally fails when going into reverse. Just says "Camera unavailable". * Can't access climate controls * Consistently slow. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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Backup camera frequently says "unavailable" despite being on most recent software and reset of the system

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The back up camera fails to show intermittently even with the latest update

POWER TRAIN

I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING

I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SUSPENSION

I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rear camera of my car frequently stops working, leaving me without a clear view behind. Though Polestar have attempted to improve this with OTA software updates, the problem has never truly gone away. The rear camera view is often "temporarily unavailable", it is also frequently lagging with frozen frames or video feed that misses frames. There are many reports of this available online as other owners post to ownership forums and subreddits.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

When I reverse the car, the back up camera repeatedly goes black and says not available. In order to correct this I have to park the car in the midst of backing up and put in reverse again to reset the system. Very dangerous when backing up or out of spots when the camera goes black.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The Polestar 2 has a vastly documented issue (e.g. online communities) where the backup camera fails to load, is choppy or flat out cuts to black in the middle of a maneuver. This is a massive safety issue for pedestrians and has not been fixed or even alleviated since NHTSA has first notified Polestar.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back up camera cuts out randomly. Safety of others is decreased due to loss of visibility. Dealers have a software and hardware fix however it is not pushed out to the owners at large unless you come into a service for another reason. Unknown No.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear backup camera failed to initialize upon reversing. The camera screen displays that camera is temporarily unavailable, requiring switching the camera off/on to reinitialize.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Backup camera fails regularly. The video will freeze/stutter or the camera will switch off and a ‘camera unavailable’ message is displayed. Pedestrians near the car are at risk of being hit if the camera fails while driving in reverse. The car has huge blind spots in the rear end. The dealership has told me they cannot fix the issue because all Polestar 2s have this defect and it must be fixed by a software update. There has been no update to fix this issue.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back up camera does not function when putting car in reverse.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear camera does not work 100% of the time and becomes a black screen saying"camera access unavailable"

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The car at the most random times has the rear camera just suddenly fail and it'll say "Camera is temporarily unavailable". This is pretty difficult to work with as the rear view window is already really small and I'm unable to see much. This seems to be a pretty common issue when browsing online forums.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear camera malfunction

SUSPENSION

Performance Pack with Ohlins Suspension. Front strut bearing is loose and rattles when going over bumps at lower speed. The rattling is harder to hear at higher speeds. Issue was fixed by Polestar under warranty by replacing the strut bearing at 49,xxx miles. At 52,xxx, the rattling has come back indicating that the front strut bearing is loose again. I've contacted Polestar of America to report the issue 2 weeks ago because the car is now out of warranty. I have not heard back from them.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

My 2022 Polestar 2’s rear camera regularly fails to operate, which limits my ability to safely reverse my vehicle. This is a persistent issue that has not improved despite successive software updates to the infotainment system. In sum, this is an unsafe and persistent condition warranting a recall.

VISIBILITY/WIPER

The backup camera frequently does not work.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Randomly on reversing, back view camera goes out with a message camera not available while vehicle is reversing. Becomes safety issue with no visibility on the back to reverse the car, it is random and would say occurs 20% of times in different places/environments.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera rarely loads after getting in the car making it difficult to safely back the car up with the limited rear window visibility.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Upon having just entered the vehicle and putting it into reverse, the reverse camera fails to function, with a Polestar-provided dialogue, “Camera is Temporarily Unavailable”, in the main display.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

My report is in regard to campaign number 24V477000, Rearview Camera May Not Display. Though the manufacturer purports to have corrected the problem through an Over-The-Air update, that has not been my experience. After I received the purported fix in mid-2024, the only noticeable difference has been that a message stating "Camera temporarily unavailable" replaces what was before a black display. I reported that I still experience this problem to the dealer, who in early 2025 manually updated my vehicle software to 3.3.16, but I still experiencing persistent daily issues with my rearview camera. The problem occurs most frequently immediately after startup. Based on the software changes from the recall that limits certain vehicle functionality during reversing (i.e., disabling map information in the gauge cluster) it is my firm belief that the vehicle lacks sufficient computing hardware to process the camera feed. I do not believe the vehicle is safe nor does it meet the requirements of FMVSS 1111. This problem has been present since I took delivery in January 2023. My understanding speaking with the dealer is that later-produced vehicles with upgraded computing hardware do not suffer from this issue. Therefore, I believe the manufacturer instituted the recall knowing that software alone would not be sufficient. In doing so, it is my opinion that the manufacturer has misled consumers about the safety and effectiveness of the recall.

FUEL/PROPULSION SYSTEM

When at red light or stop sign intermittently the vehicle lunges forward on its own 1-3 feet. without the brake or go pedal pressed. Vehicle is driven in OPD creep mode off. Lunges almost like if you popped the clutch on a manual transmission car. I always leave space behind the car in front of me so have not had a crash. However I would be afraid of it doing it with someone walking close in a crosswalk. Vehicle was taken to Polestar service today after it happened to my wife this morning. I see other people in various groups having the same issue with this vehicle and no longer feel it is safe to drive. No warning lamps or messages.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Backup camera still not working despite recall last year with a software update solution. Currently on software 3.4.4 and still having "camera is temporarily available" or flickering almost every time I try to reverse.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Backup camera would randomly stop working while the vehicle is backing up

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

When vehicle is shifted to reverse gear, the parking camera will not display and instead an screen showing "Camera is temporarily unavailable". Once in this screen the rear camera does not reset itself. Operator need to use one hand to toggle the camera view off and on again on the center screen display to re-gain visibility to the rear, which may pose a safety risk as it distract the operator during an reverse event and also limits rear visibility.

SERVICE BRAKES

The car suddenly showed a "BRAKE SYSTEM FAILURE" and the brakes became minimally responsive, at best. Luckily I was near my house and not going 70 on the freeway or going even 30 downhill on a curvy road! The seat belt started contracting violently multiple times. The parking brake would not work. I could not turn off the vehicle. It would not go into "tow mode". I could not open the trunk. The car was SHAKING. The tow operator needed my help to load the vehicle because there was no braking available. He tied it while it was still on, as it would not turn off. Been at the shop for days already and they have no answers, but this could have been an extremely dangerous situation!