2021 POLESTAR POLESTAR 2

SERVICE BRAKES

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.

Risk: A loss of brake function increases the risk of a crash.

BACK OVER PREVENTION:SOFTWARE

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

On September 7, 2025, I had a total failure of the forward looking radar system in the vehicle. The symptoms were an error "Collision Avoidance system unavailable" and symbol on the driver display after starting the vehicle, and attempting to activate cruise control (which is typically adaptive cruise control) results in an "Unavailable" error. The symptom occurred suddenly after an otherwise unremarkable drive cycle, and the radar sensor appears to be free of any obstructions. This renders an otherwise key safety feature of the vehicle in reducing the chance of a forward collision completely inoperable, and due to service backlogs, I am unable to have the issue addressed by the dealer/service provider for at least a month, meaning the vehicle will remain stuck in this state until then. Prior to this, I have received "Camera temporarily unavailable" errors when in reverse (inhibiting the backup camera feature from operating as intended), even after updating to the latest software version as indicated by the most recent safety recall notice. I've also received very intermittent errors around the blind spot sensor/rear auto-brake/park assist system -- and these three errors occur at the same time -- but I have not seen this error either in the days before or after receiving the collision avoidance system unavailable error.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

On September 7, 2025, I had a total failure of the forward looking radar system in the vehicle. The symptoms were an error "Collision Avoidance system unavailable" and symbol on the driver display after starting the vehicle, and attempting to activate cruise control (which is typically adaptive cruise control) results in an "Unavailable" error. The symptom occurred suddenly after an otherwise unremarkable drive cycle, and the radar sensor appears to be free of any obstructions. This renders an otherwise key safety feature of the vehicle in reducing the chance of a forward collision completely inoperable, and due to service backlogs, I am unable to have the issue addressed by the dealer/service provider for at least a month, meaning the vehicle will remain stuck in this state until then. Prior to this, I have received "Camera temporarily unavailable" errors when in reverse (inhibiting the backup camera feature from operating as intended), even after updating to the latest software version as indicated by the most recent safety recall notice. I've also received very intermittent errors around the blind spot sensor/rear auto-brake/park assist system -- and these three errors occur at the same time -- but I have not seen this error either in the days before or after receiving the collision avoidance system unavailable error.

FORWARD COLLISION AVOIDANCE: WARNINGS

On September 7, 2025, I had a total failure of the forward looking radar system in the vehicle. The symptoms were an error "Collision Avoidance system unavailable" and symbol on the driver display after starting the vehicle, and attempting to activate cruise control (which is typically adaptive cruise control) results in an "Unavailable" error. The symptom occurred suddenly after an otherwise unremarkable drive cycle, and the radar sensor appears to be free of any obstructions. This renders an otherwise key safety feature of the vehicle in reducing the chance of a forward collision completely inoperable, and due to service backlogs, I am unable to have the issue addressed by the dealer/service provider for at least a month, meaning the vehicle will remain stuck in this state until then. Prior to this, I have received "Camera temporarily unavailable" errors when in reverse (inhibiting the backup camera feature from operating as intended), even after updating to the latest software version as indicated by the most recent safety recall notice. I've also received very intermittent errors around the blind spot sensor/rear auto-brake/park assist system -- and these three errors occur at the same time -- but I have not seen this error either in the days before or after receiving the collision avoidance system unavailable error.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera is unavailable when reversing.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

This is a follow up to repairs made under previous recall number 25V-280; 'camera is temporarily unavailable' error when the car is operated in reverse. Despite being on the most recent version of the infotainment software (v 3.6.4) this problem persists in my vehicle. On many occasions since the most recent software update the rear view camera displays the error message (as above). This occurs at least as often as it did before the latest software update, several times per week during normal use. I have documented a few of these on 2/27/2025, 7/4/2025, 7/20/2025, 7/24/2025/ 7/27/2025, 7/30/2025, 8/2/2025, 8/30/2025. These are not the only instances but reflect the continuing pattern of cameral issues over the time since the latest software update.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Put the vehicle into reverse and the backup camera was listed as unavailable

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The reverse camera continues to fail regularly, especially within the first few minutes of using the vehicle. I shift to reverse, and rather than seeing the video from the reverse camera, I see the message "Camera is temporarily unavailable" or something to that effect. My car is updated to the most recent software (version 3.6.4) which I believe was intended to fix this issue as a recall, but there has been no improvement.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Still encountering occasional "Camera temporarily unavailable", camera video feed stutter, and lag even after upgrading to software 3.6.4.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

For my MY'21 Polestar 2, post software update 3.6.4 (Recall 25V-280) I experienced another back up camera failure.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear camera malfunction while attempting to reverse out of a parking spot on a busy street. The rear camera would not activate and the car displayed the following message: "camera is temporarily unavailable". This issue persisted until I restart the infotainment unit.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I wanted to bring to your attention an ongoing issue with the backup camera functionality. Despite updating the car software to version 3.6.4 as per the last recall, the backup camera still frequently shows "camera unavailable" when placing the vehicle into reverse. It seems that the problem remains unresolved even after following the recommended update per the recall.

UNKNOWN OR OTHER

This complaint relates to NHTSA Action Number: RQ25004 The rear view camera image consistently does not appear and reads as unavailable on the driver's view screen even after a recent recall repair.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Despite installing the latest software release intended to resolve the problem, my review camera continues to go out intermittently. This is dangerous as I lose visibility in the midst of backing up.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

In reverse, the backup camera will not appear..often get a “camera is unavailable” during the only time I need it available. Latest software upgrade to 3.6.4 still has not corrected the issue.

VISIBILITY/WIPER

Failure of the rearview camera system AFTER the recall software update to 3.7.

VISIBILITY/WIPER

Failure of the rearview camera system AFTER the recall software update to 3.7.

LANE DEPARTURE: BLIND SPOT DETECTION

I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues.

VISIBILITY/WIPER

I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues.

UNKNOWN OR OTHER

Rear camera does not appear when car put into reverse.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Following the most recent software update, the rear camera continues to fail to activate nearly 50% of the time. Additionally, the safety systems fail regularly when the infotainment system requires a hard reset, thus all safety alerts, front, rear, side do not activate as expected. The reset requires the car to be parked, driver exit, lock, and step far away from the car for up to 10 minutes.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

My car has just completed an "over the air" update to address a previous recall regarding the rear camera not working. The problem continues to persist. On more than one occasion the screen will display "camera not available". This recall has not fixed the issue and request that it be looked into.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Following the latest Over The Air software update to version 3.6.4, "Backup Camera Unavailable" error has become much worse, and almost constant. It will flash on and off, sometimes reverting to the 360 degree view, and sometimes not. It often starts to work and then cuts out again after I start reversing out of my garage. With over two dozen children living in our neighborhood, including our own, there are frequently kids, bikes and toys in our driveway, so this feels like a very dangerous condition.

UNKNOWN OR OTHER

NHTSA Recall notice 25V280. Polestar is trying to charge $800 to tow the vehicle to get this recall because their OTA update never came to the car. I contacted support and they never mentioned this until I tried to set up the tow to get it taken to the service center. Now customer support is not responding to messages and failed to call me back twice. So my car is officially stuck in violation of your recall and Polestar is not fixing the issue in a timely manner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back up camera frequently doesn't work correctly. I have to wait up to 30 seconds before it works. Or I have to put it in park and back to reverse to get the camera to work.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

My vehicle was recently subject to a recall to fix a long-standing issue, where the rear camera fails to display on the centre console screen when the vehicle is placed in reverse. Once the vehicle is placed in reverse, the screen flashes and then displays the message "Camera is temporarily unavailable". I reported this to Polestar when it first occurred, and they advised I update the software. This didn't fix the problem I've since received a recall notice and again updated the software (to version 3.6.4). The problem still persists (daily). The software fixes aren't solving this issue and the recall should be investigated and re-issued with an actual fix.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Reverse camera does not come on sometimes. When it does come on it can take anywhere from 5- 30 seconds to finally come on. When lane keep assist is activated the car will randomly yank the steering wheel to the right and pull me out of my lane, even with my hands on the wheel. It’s incredibly dangerous.

LANE DEPARTURE: ASSIST

Reverse camera does not come on sometimes. When it does come on it can take anywhere from 5- 30 seconds to finally come on. When lane keep assist is activated the car will randomly yank the steering wheel to the right and pull me out of my lane, even with my hands on the wheel. It’s incredibly dangerous.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I have applied Software update 3.6.4, relevant to Recall 25V-280 and I am still seeing "Camera Not Available" warnings during backup. Recall fix did not correct the original issue.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

When I get into my car and reverse, 3 times out of 10, the back up camera says unavailable. Very dangerous as the back window doesn't offer the greatest visibility

LATCHES/LOCKS/LINKAGES:DOORS:LOCK

When using the key fob to unlock the car, I have to push the unlock button 30-40 times before the car unlocks. When locking the car after using it, it usually locks the first time pushing the button on the key fob, but definitely locks after 3-4 presses. This is an issue because I am often parked on the side of the road, and when I'm pressing the button many times, I'm often standing at the door waiting for it to unlock while traffic drives past me because I can't get in the car. I will also pull the door handle, because the car has proximity sensors to unlock, but that also doesn't work right when I walk up to the car. So I usually stand at the driver's door pressing the key fob and pulling on the door handle until it unlocks. The only other issue with the car is the backup camera becoming unavailable when first turning on the car. I'm not sure if these are in any way related.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

When putting the car in reverse, the backup camera will often flash on the screen before turning off and the message "backup camera is unavailable" will appear on the screen. This usually happens when the car has just ben turned on. I do have the latest software update installed that was supposed to solve this issue. The issue has actually gotten worse and happens more often since the update was installed.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestar’s software fix did not properly address this issue.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I have updated to the latest firmware intended to fix the rear camera not available error and the issue is still occurring

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I received the recall notice about the reverse camera malfunctioning, something my car was definitely having an issue with. A little while later I did receive the OTA update to software version 3.6.4, however, my car still receives the "camera is temporarily unavailable" when putting it in to reverse a good amount of the time. Other times it flickers quite a bit. Other times it is OK. I can't identify any patterns or reasons why it fails sometimes.

UNKNOWN OR OTHER

Rear backup camera being unavailable or flickering was not fixed by latest software update, recall patch. It still flickers occasionally and if it flickers too much then it will say it is unavailable.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

When I put the vehicle in reverse, the backup camera does not display. I instead get a warning message that says "Camera temporarily unavailable"

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Frequently the rear camera system will not engage, displaying a "Rear camera temporarily unavailable". Polestar claims this was already addressed in a software update, but I am still experiencing the problem after the receiving the update. Due to the poor rear window visibility this presents a very dangerous situation when trying to back out of a parking spot and losing the camera visibility.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Reir view backup camera periodically is blank and says "camera not available" even after now software update.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

my rear backup camera does not work almost 60% of the time even though Polestar released a update quoting to fix this issue it has not been resolved whatsoever

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VISIBILITY/WIPER

Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The vehicle’s rear view camera continues to be unstable, even after the recent NHTSA-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear camera interface, you cannot safely disable it when these erroneous braking events occur as the screen becomes unresponsive or slow to respond.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The vehicle’s rear view camera continues to be unstable, even after the recent NHTSA-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear camera interface, you cannot safely disable it when these erroneous braking events occur as the screen becomes unresponsive or slow to respond.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Their has been multiple recalls from the Manufacturer about the Rear View Camera being disabled during reverse and this is consistent even after all the software updates, i am currently on SW 3.6.4 and the issue persists. The issue seems to be a Hardware issue with limited RAM and Processing capability instead of the way the company is stating for it to be a Software problem. Please Investigate it and ask the Manufacturer to update the Hardware.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

My vehicle was just serviced at the beginning of July, 2025. The software update was applied at the Polestar dealership in [XXX] . The software was updated to version 3.6.4. Immediately as soon as I was leaving the lot, putting the vehicle in reverse I got a message on the infotainment display "Camera is temporarily unavailable”. I went back into the dealership and had them check over the vehicle. They reran the update and got the same results as I did. I was told there was nothing they could do. This problem has been there since 2021 and has not been resolved yet INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestars software fix did not properly address this issue.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Reverse camera does not activate consistently. After installing 3.6.4, this issue is not resolved and the "camera temporarily unavailable" message is still being displayed.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear back up camera works periodically. Polestar sent a software fix but did not fix the problem.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera still does not work consistently even after software updates. Half or more times I reverse at home, the backup camera is unavailable or defaults to the 360 camera.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

“Camera temporarily available” is still a very frequent message when backing up despite update to software version P3.6.4, which is claimed to have fixed the issue, the basis of recall number RP1057 (NHTSA recall 25V280000).

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.

FORWARD COLLISION AVOIDANCE: WARNINGS

Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.

ELECTRICAL SYSTEM

Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Updated software, now I get camera not available issues constantly when reversing

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear camera is not working after 3.6.4 update specifically designed to address the camera issues. Polestar needs to take responsibility for the rear camera and sensors failing intermittently, this is a serious issue.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Reverse camera becomes unavailable even after the recall fix with software version 3.6.4

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Despite the update put out by Polestar, the camera still shows as unavailable when reversing about 50% of the time. Additionally, when it does work, it frequently freezes or doesn't show a live feed.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Even after a recent recall update. I get an error that my rear camera is unavailable very often.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Manufacturer successfully upgraded software on vehicle to version 3.6.4 to address recall number 25V-280, but the root cause of the recall remains unresolved. Vehicle continues to intermittently error on the main infotainment display with message "Camera is temporarily unavailable" when vehicle is shifted to reverse and will not display the reverse camera. While in this state, the reverse camera cannot be viewed while the vehicle is reversing.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear view camera does not always activate when car is placed in reverse. Intermittently will show "camera temporarily not available" on the dashboard screen. This is a pre-existing recall problem (NHTSA RECALL 25V-280 dated June 20, 2025) that was supposed to be fixed in an over the air software update version 3.6.3 from Polestar. The current software version is 3.6.4, and the problem with the reverse camera failing remains unchanged despite the most recent software updates.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rear view cameras on this car rarely function properly due to the infotainment system being underpowered. They issued a recall for this with a software update, the software update didnt work (obviously, lol. You can't solve a hardware problem with software). Anyway my car is still dangerous in reverse because the camera doesnt work.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Polestars have had 2 recalls for rear view cameras not engaging upon being placed in reverse. My car has been through 2 of these recalls with the most recent being 1-2 weeks ago. The issue still remains and persists, in fact it only got worse after the last recall. I cannot trust my camera as it constantly crashes, freezes or just outright does not work. It is clear that polestar is incapable of fixing this issue via OTA or software updates as they have failed to do so twice now. I kindly ask that NHTSA looks into this issue and calls upon polestar to upgrade the infotainment systems in our cars, it is clear that they are incapable of handling the rearview camera as they are now. Here is a video showcasing the issue, the car is in reverse on the latest update post the second recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I recently received an OTA update for my 2021 Polestar 2. The update was supposed to fix a known rear view camera issue which presents as an error message on the infotainment screen, instead of the rear camera view. I am still experiencing the error message when putting the car into reverse.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back up camera system is failing , this is after updating to software 3.6.4.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

1. Poorly designed suspension system. Rough ride, clunking suspension, wooden plank ride, excessive interior noise due to unknown or undiagnosed issues. 2. Rear camera failure during backing up. This has been submitted as a recall to NHTSA as an update 3.6.4 by Polestar but it has not resolved the backup camera failure. The hardware in 2021-2025 vehicles is underpowered and incapable of processing information quickly enough to support rear camera activation on demand. Recommend Polestar UPGRADE the head units on all cars in the US to provide safe backup camera availability.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back up camera malfunction

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear camera shows "Camera is temporarily unavailable" constantly when backing up. This happens often when starting the car.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera remains unstable, unreliable, and out of spec per FVMSS111. Issues are frequent, varied, and include: Severely delayed activation upon switching to R, "Camera unavailable", unexpectedly switching from reverse to 360 view, frozen frame, complete IHU reboot (entirely black screen.) My vehicle was updated for both previous recalls (2024 and now 2025) and the issues remain. In fact, they are now more frequent and problematic with software 3.6.4 which was supposed to fix this.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Even after the most recent software updates, the rear camera does not engage when putting the vehicle into reverse which creates a safety hazard when backing up.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Despite multiple software updates to address rear view camera display issues, I still run into the same “rear camera unavailable” message when the car takes too long to bring up the rear camera feed when shifting the vehicle into reverse. The whole software bogs down and gets laggy, and the camera flickers a few times before a black screen taking over and the message popping up. This completely takes away rear visibility to see obstacles or traffic behind me when reversing. Which is why rear view cameras have been mandated for safety. Polestar has issued several software updates and recalls to fix this issue but it still persists. The issue isn’t the software it’s the processing power of the head unit to open the camera and run the necessary software.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Backup camera not available message when reversing. I have the latest version of software this has not been fixed after undergoing recall 25V-280 still same issue. Car does not show backup view while reversing.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

After being updated to the latest 3.6.4 software, I still get frequent "camera unavailable" error messages. This continues to present a major safety issue.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Multiple instances of the back-up camera not turning on in reverse, even after the 3.6.4 update.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I recently received a recall notice (NTSA Recall No. 25V-280, Polestar Recall RP1056) where the vehicle fails to conform to Federal Motor Vehicle Safety Standard No. 111 on "Rear Visibility." After updating the vehicle software that was supposed to fix the safety recall, I'm still having the issue where when backing the car up, I get a "camera is temporarily unavailable" on my center console display.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Received OTA that was supposed to fix the most recent recall (25V-280). 3.6.4 OTA installed and still get "Camera is Temporarily Unavailable" message in the center display when reversing.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact stated that the camera displayed a gray screen and the message “Camera Unavailable”. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure. The contact stated that the rearview camera software was recently updated under an unknown recall; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.

ELECTRICAL SYSTEM

Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it.

VISIBILITY/WIPER

Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The back up camera continues to suffer from frequent bugs- where when engaging reverse the back up camera system displays a message : "back up camera unvailable," This has been an known and ongoing issue with Polestar 2, and even with the most recent software update that was supposed to address the issue, it still occurs. It occurs specifically when the car has been sitting for a while- when engaging reverse, the issue happens. If the car has been in use, the system usually operates normally.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I recently updated my vehicles infotainment system that was supposed to address the rear view camera issue where it is often "not available" when the vehicle is in reverse. After the update, I have noticed an increase of the issue, where the camera is not available more often than before the update. The issue was not adequately addressed with the latest update from Polestar.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I’m experiencing an issue with my vehicle’s backup camera. It frequently displays a “temporarily unavailable” message and often lags or freezes during use.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The new polestar update which is supposed to fix the rear view camera issue has not fixed the issue

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera on this vehicle is very unreliable. Often upon selecting reverse, it will take too long to display the camera view, then it will stutter and flicker for a few moments before finally giving up with the message "Camera is temporarily unavailable". This model was recalled by the Polestar for this issue (25V-280), and Polestar attempted to work around the issue with software updates multiple times (3.1.9 and 3.6.4) but they still have not resolved the problem even with the most recent software. This has been a well-known issue on a number of Volvo models as well which share software with the Polestar, and they were also recently recalled for the same issue (25V-282). It is possible this issue has also not been resolved for those vehicles.

VISIBILITY/WIPER

Backup camera becomes unresponsive even after update 3.6.4. This update was supposed to resolve this longstanding safety hazard.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Polestar released an update to fix the rear camera unavailable issue. Update didn’t fix it on my car.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

[XXX] After the car automatically switches to my user profile when I open the door, I sit in the driver’s seat and shift into reverse. At that point, the reverse camera fails to load, and an error message is displayed. Additionally, the on-screen sensor visualization (which normally shows proximity to obstacles) does not appear, making all reverse-assist features unavailable. This issue consistently occurs when the profile switch happens automatically—manual profile switching has not been tested. Tapping the camera icon and re-enabling the camera works, but it's a safety issue when in an active parking lot, or around pedestrians. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Camera is not available messaging when in the process of backing up. My vehicle is updated to the most recent software update (3.5.24) which is the proposed fixed after the latest recall. This is the second software fix for the same recall concern. It's time pressure is applied to release a hardware fix for the issue.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Our front driver seat belt will not lock occasionally and has been increasing in issue not locking. In addition to the obvious safety concern, the vehicle will not operate cruise control, adaptive cruise, lane departure, etc when not locked in. Thus this compounds the safety concern

SEAT BELTS

Our front driver seat belt will not lock occasionally and has been increasing in issue not locking. In addition to the obvious safety concern, the vehicle will not operate cruise control, adaptive cruise, lane departure, etc when not locked in. Thus this compounds the safety concern

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Backup camera fails to open much of the time or fails to stay active when in reverse. Sensors are also disabled when the camera fails.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Since the latest OVER THE AIR software update (3.3.18) the backup camera fails to work properly when shifted into reverse well over 50% of the time. When the camera fails, I only see a warming message that indicates "camera is temporarily unavailable" The car already has poor rearward visibility, due to a very small rear window and small exterior mirrors.

VISIBILITY/WIPER

Around 50% of the time, the rearview camera video is not available when shifting into reverse.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rear view camera in the car will say that it is unavailable about 30% of the time. The center screen just displays "Camera unavailable" despite it being a legal requirement for it to work. This is a constantly recurring issue, not a one off instance, the car also stops all cross traffic alerts due to the error, I have also had instances where the rearview camera will show up but it is completely frozen and the video does not move. I reported this to my Polestar service center as I am still under warranty and was told that this was normal. I would like to call on nhtsa to do a proper investigation of this, the issue does not happen every time however it happens enough for it to be a danger to everyone around you. I can't trust my rear view camera as sometimes when I start moving the camera will freeze, this leaves me looking at the screen with the car moving and the camera frozen, essentially forcing me to back up COMPLETELY BLIND. The rearview camera in that car does not work, in fact it is a HAZARD as it is so unreliable and prone to freezing. It is a direct violation of 49 CFR § 571.111. This issue has been documented extensively on the forums, updates only make it works and Polestar does not care about the safety of it's own customers.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back up camera will be completely black and unavailable for no apparent reason.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the contact became aware that the rearview camera failed to display an image, with the message "Camera Temporarily Unavailable". No warning lights were illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V477000 (Equipment, Back Over Prevention); the VIN was included, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.

LANE DEPARTURE: BLIND SPOT DETECTION

When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The ADAS when reversing does not work properly. While reversing, not only is the ADAS operational but the rear camera is displayed on the infotainment screen, however, over the past year occurring more frequently the screen indicates it's unavailability and we are forced to reverse without the camera. In addition, this issue has been clearly informed to the Manufacturer numerous times and no fix has occur3d .

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Backup camera frequently freezes or crashes. Regularly the image will freeze and or flicker. It is also common the camera becomes unavailable displaying an error: camera is temporary unavailable.

SUSPENSION

There is a TBS out for a strut mount bearing replacement that causes clunking/rattling of the front suspension while driving on slight rougher roads or while turning left or right. However, this TSB does not solve the issue. Polestar claims they have an updated component/strut mount bearing that solves the clunking issue but it does not. My vehicle has the latest components installed under warranty (due to my vehicle exhibiting this issue) and it has not solved the suspension clunking. At this point, it is safe to say that the strut mount bearings are not the main or only cause of the front suspension clunking. There are other components involved that may be failing or have failed but have not been properly identified by the service centers or Polestar. Polestar does not seem to want to address this issue head on. In their own TSB, their wording is clear that they wish to delay the process of updating components so as to prevent buy backs during warranty periods. It's written in black and white and this seems highly irregular or illegal to have such a business model. We do not know if this issue poses a safety hazard or not but given it's a front suspension issue, it's only a matter of time before a vehicle loses control due to component failure that was not looked into or was not anticipated beyond the strut mount bearings. Please do something to solve this problem. This vehicle (Polestar 2) has been out now for FIVE YEARS and this issue has yet to be resolved.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera intermittently fails to load when the vehicle is placed in reverse. While in reverse, the backup camera will occasionally cut out.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.

ELECTRICAL SYSTEM

Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.