9999 NUNA RAVA

Chest Clip, Buckle, Harness

I received an important safety recall number 24C 002. I have purchased four new Ravas and have received recalls for all of them. I have not received the remedy kit, although I have confirmed my contact information for this recall nothing has ever been shipped. My harness adjuster feels as if it is not that tight and I am very frustrated That this has gone on this long.

Chest Clip, Buckle, Harness

I am filing this complaint regarding my Nuna RAVA convertible car seat. The seat’s harness straps have loosened unexpectedly, even when fully tightened according to the instruction manual. While I have been able to get them to stay tight, I have to constantly monitor them for potential slippage. This unpredictability is concerning because it could compromise my child’s safety in the event of a crash.

Carry Handle, Shell, Base

I am filing this complaint regarding my Nuna RAVA convertible car seat. The seat’s harness straps have loosened unexpectedly, even when fully tightened according to the instruction manual. While I have been able to get them to stay tight, I have to constantly monitor them for potential slippage. This unpredictability is concerning because it could compromise my child’s safety in the event of a crash.

Chest Clip, Buckle, Harness

My Nuna RAVA car seat is part of the recall regarding the harness adjuster. While Nuna is only offering a cleaning pad ‘kit’ as a remedy, I do not feel this is a safe or adequate fix for a harness adjuster that can slip. I’m concerned that the seat is not trustworthy for crash protection and believe a replacement or refund should be offered instead. Parents should not be left using a defective product with a band-aid solution.

Chest Clip, Buckle, Harness

The harness on my child's Nuna RAVA loosened during a 30 minute drive home (highway and downtown driving) in May of 2025. I learned later that month that there is a recall on Nuna Ravas for that exact reason. It is available for inspection. My child was not properly secured, and I did not know it until we got home; he could have been killed or seriously injured had we gotten into a collision on that drive. The car seat has not been inspected by anyone. Nuna offered me a “remedy kit” with a screwdriver, a brush, and a mismatched fabric cover, but I am not a safety technician and do not have the time or expertise to take the seat apart myself and still trust it to secure my child. The problem with the harness straps we have is intermittent, and does not replicate when the car is parked and I simply “tug” on the straps. I do not feel that this is an adequate safety test anyway, as it doesn’t replicate the forces or conditions in an accident. I requested a replacement seat, but Nuna denied my request on 7/21 and again on 7/28. Nuna has not supplied crash test results on layperson “repaired” car seats. This defect is the subject of NHTSA actions DP24003 and PE24026. Other RAVA owners have complained that their repaired RAVA still malfunctioned even after using Nuna's "remedy kit." I would like a replacement car seat to ensure my child's safety.

Chest Clip, Buckle, Harness

My child’s seat buckles are still not locking into place. I’ve contacted Nuna and their response was they needed 24-48 hours to find a solution as I’ve already don’t the seat recall solution. But they told me I can’t use this seat for my child. So I’m stuck without a car seat until they find some solution for me. I found this issue because my child was able to move the seat straps on his own, while I was driving down the highway.

Chest Clip, Buckle, Harness

The harness fails to clamp onto the strap, so the straps loosen with any tension on the straps, without the release button being pressed, meaning the child is not secured in the seat. This car seat was manufactured after the recall date, suggesting that it was not remedied and there is a fundamental design flaw. I believe all Nuna Rava car seats, regardless of the manufacturing date, are unsafe due to this defect. Company refuses to offer refund,

Chest Clip, Buckle, Harness

The Harness Adjuster Strap (item 5 in attached snip from user manual) loosens while in use. This item was manufactured post-recall 24C002000, using Nuna's new design described here: [XXX] This design change did not prevent the functionality of the strap to fail. There was zero to minimal debris (no food, drink, or water) in the mechanism causing it to fail. The Harness Release button (item 4 in snip from user manual) actuates freely. The adjuster strap, and subsequently the entire harness strap, moves freely, while the carseat is loaded or unloaded. I have a video available showing that the strop in the seat freely moving. We discovered the product failure while loading the child in the carseat and testing it's security by pulling on chest straps. Nuna's response was lackluster and unprofessional. Here is the sequence of events: We immediately reported the issue the first business day available, May 27th, and Nuna responded 24hrs later, informing us they would again respond in 1-2 business days to send us a form and shipping label to send back the defective product. We responded the same day asking them to expedite the process and send us a new product immediately as we had no backup for a carseat and my wife could not leave the home. A little over 48 hrs later they denied our request, and sent us the shipping and RMA form. We are now a full business week past the initial request and now are returning the carseat, with no assurance of when the replacement will be delivered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Insert, Padding

Nuna issued a recall on the rava car seats. The way they have handled the recall has left so many families in a horrible situation. These are very expensive car seats and they did not provide remedy kits in a timely manner, and then when we received the kit it wasn’t even what we originally had. I just hope they are being held accountable for how horribly they have handled this recall.

Chest Clip, Buckle, Harness

Seat cushion falling apart and the straps keeps getting loose. It is part of the recalled car seats with this brand. Brand not offering to replaced with a new one or anything even after it not working. I don’t feel safe with toddler in it.

Insert, Padding

Seat cushion falling apart and the straps keeps getting loose. It is part of the recalled car seats with this brand. Brand not offering to replaced with a new one or anything even after it not working. I don’t feel safe with toddler in it.

Insert, Padding

There’s already been a recall of these car seats but Nina isn’t actually replacing the harnesses or the seats they are just asking customers to clean them. It’s completely unacceptable to have a car seat with harnesses that come loose.

Chest Clip, Buckle, Harness

There’s already been a recall of these car seats but Nina isn’t actually replacing the harnesses or the seats they are just asking customers to clean them. It’s completely unacceptable to have a car seat with harnesses that come loose.

Chest Clip, Buckle, Harness

The Nuna RAVA is currently under recall due to a harness tightening defect. Over time, the harness on my unit has become increasingly difficult to tighten, even when following all recommended usage instructions. This raises serious safety concerns, as the primary function of a car seat is to provide secure restraint during a crash. Nuna’s proposed remedy is insufficient. Instead of replacing or repairing the defective harness mechanism, they send a “remedy kit” consisting of a seat pad and headrest cover and instruct users to perform a harness function test before every use. This is not a sustainable or acceptable solution for a safety product. A car seat should be dependable and reliable. Not something a parent must validate every single time to ensure basic safety. If Nuna cannot trust the seat to perform as intended without constant testing, then it is not safe. The burden of safety should not be shifted onto the consumer when the design flaw is the manufacturer’s responsibility. This recall remedy needs to be re-evaluated. Affected units should be properly repaired or replaced to restore trust and ensure the continued safety of the children who use them.

CHILD SEAT

I am writing to express my dissatisfaction and concern regarding a recent communication I sent to your customer service team about initiating a refund for my Nuna RA VA car seats following their recall No.24C002. I had hoped to address my safety concerns directly, but instead, I received an automated response that does not address my request appropriately. For context, I sent an email on April 6, 2025, outlining my concerns about the safety of the car seats and requesting a refund as per the instructions provided in your recall notice. However, the reply I received from your customer service team was entirely automated, and it stated that I could continue using the product if the harness was functioning properly, despite the fact that the recall was issued for safety reasons and the concern for my child's safety remains unresolved. Furthermore, the response did not provide any guidance regarding a refund, which is the primary issue I raised in my initial communication. To help clarify the matter, here are the details of the two car seats I purchased: 1.Nuna RAVA oModel: CS05103CVR oSerial Number: 0166432 oManufactured on: 2019/05/03 2.NunaRAVA oModel: CS05 l 03CVR oSerial Number: 0553339 oManufactured on: 2020/09/03 Please note that I am still very concerned about the safety of the car seats and would like to request a full refund, as outlined in the recall notice. The safety of my child is paramount, and I cannot continue to use a product that has raised such significant concerns. I feel that the response I received does not adequately address these serious issues, and I am disappointed that no meaningful assistance has been provided. To ensure that my concerns are properly addressed, I am forwarding a copy of this letter to the National Highway Traffic Safety Administration (NHTSA) for their records and further review. I kindly request your urgent attention to this matter and a prompt resolution to my refund request. I would greatly appreciate a direct response from a representative who can assist me

CHILD SEAT:HARNESS:FRONT ADJUSTER

I am writing to express my dissatisfaction and concern regarding a recent communication I sent to your customer service team about initiating a refund for my Nuna RA VA car seats following their recall No.24C002. I had hoped to address my safety concerns directly, but instead, I received an automated response that does not address my request appropriately. For context, I sent an email on April 6, 2025, outlining my concerns about the safety of the car seats and requesting a refund as per the instructions provided in your recall notice. However, the reply I received from your customer service team was entirely automated, and it stated that I could continue using the product if the harness was functioning properly, despite the fact that the recall was issued for safety reasons and the concern for my child's safety remains unresolved. Furthermore, the response did not provide any guidance regarding a refund, which is the primary issue I raised in my initial communication. To help clarify the matter, here are the details of the two car seats I purchased: 1.Nuna RAVA oModel: CS05103CVR oSerial Number: 0166432 oManufactured on: 2019/05/03 2.NunaRAVA oModel: CS05 l 03CVR oSerial Number: 0553339 oManufactured on: 2020/09/03 Please note that I am still very concerned about the safety of the car seats and would like to request a full refund, as outlined in the recall notice. The safety of my child is paramount, and I cannot continue to use a product that has raised such significant concerns. I feel that the response I received does not adequately address these serious issues, and I am disappointed that no meaningful assistance has been provided. To ensure that my concerns are properly addressed, I am forwarding a copy of this letter to the National Highway Traffic Safety Administration (NHTSA) for their records and further review. I kindly request your urgent attention to this matter and a prompt resolution to my refund request. I would greatly appreciate a direct response from a representative who can assist me

Insert, Padding

I own two Nuna RAVA convertible car seats that fall under recall 24C002 due to a defect in the harness adjuster mechanism, which may cause contamination and compromise the proper securing of the child. While Nuna acknowledges this defect, they are only offering a cleaning kit and new seat pad as a remedy, placing the burden on parents to disassemble, clean, and restore a critical safety component themselves. I believe this is an unacceptable resolution, as it exposes families to risk if the repair is not done perfectly, and it assumes a level of technical confidence and trust in the product that no longer exists. Nuna has refused to offer replacements, despite multiple requests. The car seats are available for inspection. The issue puts children's safety at risk, and the manufacturer’s resolution is inadequate.

Other/I am not sure

I own two Nuna RAVA convertible car seats that fall under recall 24C002 due to a defect in the harness adjuster mechanism, which may cause contamination and compromise the proper securing of the child. While Nuna acknowledges this defect, they are only offering a cleaning kit and new seat pad as a remedy, placing the burden on parents to disassemble, clean, and restore a critical safety component themselves. I believe this is an unacceptable resolution, as it exposes families to risk if the repair is not done perfectly, and it assumes a level of technical confidence and trust in the product that no longer exists. Nuna has refused to offer replacements, despite multiple requests. The car seats are available for inspection. The issue puts children's safety at risk, and the manufacturer’s resolution is inadequate.

Chest Clip, Buckle, Harness

Nuna provided a recall for their Raava car seat. It was an expensive premium car seat that was purchased on the guise of high safety ratings and premium quality. However, the recall is none of those things. It is a cheap material that gives my child a rash, it is not the same color, and frankly doesn’t correct the safety issue. I cannot believe that Nuna has been allowed to get away with putting our children’s safety at risk.

Chest Clip, Buckle, Harness

The seatbelt comes loose and Nuna sent me a pad and screwdriver and refused to replace the seat. The harness won’t stay tight and I do not trust the seat to be safe for my child

Chest Clip, Buckle, Harness

• What component or system failed or malfunctioned, and is it available for inspection upon request? The harness buckle on the Nuna Rava car seat repeatedly failed to latch securely and would occasionally release with very little force. This issue occurred even when the buckle was free from debris and used according to the manual. The seat is still in my possession and is available for inspection upon request. • How was the child’s safety put at risk? The faulty harness buckle compromised the restraint system, potentially allowing the child to come loose during transit. This created a serious risk of injury in the event of sudden braking or a collision, and it made it unsafe for daily travel. • Has the car seat been inspected by the manufacturer, police, insurance representatives or others? The manufacturer has not yet inspected the seat. I have contacted Nuna customer service and am awaiting further instructions regarding return or inspection. No other parties (police or insurance) have inspected the seat at this time.

Chest Clip, Buckle, Harness

Product defect in car seat harness. Company refuses to comply with warranty exchange

Chest Clip, Buckle, Harness

The harness on one of our 2 Nuna Rava carseats affected by the recall has come loose without pressing the harness release on two occasions, failing to restrain my child. I became aware on these two occasions because he was able to lean forward while the car was moving. There was no predictable indicator. Of note I do tighten and release the harness every time I take my kids in and out of the car so there is significant regular movement of the strap. The harness seemed to work between the two instances that occurred a few days apart and seemed to work until I learned of the recall and discontinued use. When I test it manually now the harness holds. As part of the recall have performed the harness test, cleaning, and repeated harness test according to the instructions from Nuna and had a virtual meeting to review the steps. I have expressed concern that through a very small opening under the vehicle belt securement compartment the harness path is partially visible and I can see debris in both seats that I am not able to reach to remove. Of note my son has also vomited and it dripped into the shell in that area and I contacted the support chat and was told to spray enzyme cleaner and allow it to dry. I was advised this area of the seat is not part of the recall and that as long as the teeth of the clip are clean the recall issue has been remedied. I am concerned that with the movement of the strap loosening and tightening the harnesses and movement/vibration of the car this debris could get caught and be the cause of the strap having failed intermittently and more importantly potentially cause it to fail in the future. Safety risk is inadequate restraint of my child. The seat has not been inspected by the manufacturer in person, I explained that i am not comfortable using them and that I want them to provide cleaning but they offered the virtual call instead and I am now waiting for a Nuna car seat tech to contact me regarding my concerns.

CHILD SEAT

The contact owns a Nuna Rava Car Seat, Model Number: CS05107RFD, Model Type: Convertible, Manufactured Date: May 12, 2021. The contact stated that the harness buckle was easy to release, even while not attempting to remove from the car seat. The contact received notification of NHTSA Campaign Number: 24C002000 (CHILD SEAT). The contact contacted the manufacturer for the repair kit; however, the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure.

Carry Handle, Shell, Base

Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.

Chest Clip, Buckle, Harness

Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.

Insert, Padding

Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.

Other/I am not sure

My Rava car seat was recalled voluntarily due to an issue with the harness tether loosening from debris getting into the latch secondary to a manufacturer design flaw. When replacing my car seat cover as per the recall instructions, I discovered the impact foam on my Rava was completely cracked down the middle. The car seat has never been moved out of my vehicle since the initial install other than to replace the cover as per recall instructions, and my car along with the car seat have never been in an accident. I only discovered the cracked impact foam because I was replacing the car seat cover as per the recall instructions. I have no idea how long the car seat had been compromised like this as I have never had to remove the cover for any reason. I contacted Nuna about this issue and they stated since it is out of the 2 year warranty they can’t do anything about it and to discontinue use. I am now out the $600 I spent on a car seat that allegedly had stellar safety ratings. There are hundreds of people on online forums complaining about the same issue with Nuna’s impact foam. Had I not discovered this malfunction my daughter could have been seriously injured in the event of a crash. This is a huge safety issue and should be addressed with the company. I do have photos I can send in a separate email, however, will not upload on this web forum.

Insert, Padding

My Rava car seat was recalled voluntarily due to an issue with the harness tether loosening from debris getting into the latch secondary to a manufacturer design flaw. When replacing my car seat cover as per the recall instructions, I discovered the impact foam on my Rava was completely cracked down the middle. The car seat has never been moved out of my vehicle since the initial install other than to replace the cover as per recall instructions, and my car along with the car seat have never been in an accident. I only discovered the cracked impact foam because I was replacing the car seat cover as per the recall instructions. I have no idea how long the car seat had been compromised like this as I have never had to remove the cover for any reason. I contacted Nuna about this issue and they stated since it is out of the 2 year warranty they can’t do anything about it and to discontinue use. I am now out the $600 I spent on a car seat that allegedly had stellar safety ratings. There are hundreds of people on online forums complaining about the same issue with Nuna’s impact foam. Had I not discovered this malfunction my daughter could have been seriously injured in the event of a crash. This is a huge safety issue and should be addressed with the company. I do have photos I can send in a separate email, however, will not upload on this web forum.

Chest Clip, Buckle, Harness

Nuna is not sending the remedy kit in 5-10 business days as they promised. Their responses are utterly unhelpful and inconsistent. They recalled the car seat, children are still in danger, and they are not providing any remedy or refund in a timely fashion that they committed too. No real assistance, refunds, or practical remedy. They are knowingly putting kids in danger and should be held accountable.

Chest Clip, Buckle, Harness

Harness has the potential to fail at any point. Nuna refuses to take responsibility and offer a refund or replacement seat despite having made adjustments to the newer version of the rava. Also unable to provide updated crash report.

Chest Clip, Buckle, Harness

Harness has the potential to fail at any point. Nuna refuses to take responsibility and offer a refund or replacement seat despite having made adjustments to the newer version of the rava. Also unable to provide updated crash report.

Chest Clip, Buckle, Harness

The straps on my Nuna Rava come loose when pulled at the shoulder. I have contacted Nuna multiple times about this and they refuse to replace or refund my car seat. They told me to discontinue use as the seat is not safe, which I have done, but I had to purchase a new car seat from another company so that I would have a safe seat for my child.

Chest Clip, Buckle, Harness

Nuna is knowingly placing hundreds of thousands of children in physical danger, including my own two children. We have 2 Nuna Rava seats and have requested the “remedy kit” however, I have not received my kit nor have I been contacted since requesting it. Nuna has taken months to have a remedy kit available, this is unacceptable. Nuna is willfully allowing children to be in danger by not offering an adequate explanation or solution. Nuna must be liable for their monetary loss as this is their fault. Parents, myself included, would not have purchased this seat if there was a known prior recall, especially if their response to the recall was nonchalant, slow paced with a solution, and “voluntary.” My child should not be in a position of harm when the entire intent of a car seat is to protect them. Nuna’s handling of the circumstances are unacceptable.

Chest Clip, Buckle, Harness

Our Nuna RAVA CarSeat failed a critical safety test, and the company has ignored our concerns. RAVA seats manufactured between July 16, 2016, and October 25, 2023, were recently recalled with repair kits promised. After strapping in our little one, we performed a routine safety check—we were horrified to find the harness lifted easily without pressing the release button. Our [XXX] toddler is nearing [XXX] pounds. She could have been in serious danger if we had to slam the brakes or, worse, had been in a crash. We have video evidence of this safety issue. We have attempted to contact Nuna Baby Essential several times. They do not answer the phone, and their email replies are not responsive to our questions and concerns. Furthermore, we requested a repair kit on January 1, 2025. The kit did not ship until March 4, 2025, one day after we contacted Nuna about the faulty harness lock. We vacuum our car seats regularly to remove dust and debris. We strongly doubt the repair kit will fix the harness lock issue. Nuna RAVAS should be entirely recalled--children's lives are significantly at risk. We are uncomfortable using the car seat and have purchased a new seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Chest Clip, Buckle, Harness

My car seat is part of the recall Nuna has issued. They have failed to inform me of the recall, I had to learn through a third party about it. I have spoken to Nuna multiple times that I do not feel comfortable or secure in using a seat that has been recalled with just a remedy kit of cleaning brush and a new seat cover. I have informed Nuna that the straps have become lose without touching the loosening mechanism twice, and just because I wasn't able to take a video of it, they are dismissing my concerns. I have asked for a replacement of the seat, and offered to send the recalled seat back and they are ignoring my concerns. There are reports of people informing Nuna of the malfunctioning seats back in 2023, after which Nuna put out redesigned Ravas, and then over a YEAR later, they finally issued a recall and are now refusing to provide a replacement.

Chest Clip, Buckle, Harness

NUNA recalled its NUNA RAVA car seat due to the harness NOT functioning properly, therefore remaining loose and COMPLETELY UNSAFE! Not only did they REFUSE to replace the car seat, they asked us to register for the pathetic FIX IT YOURSELF KIT. Not only that, they are REFUSING to even send the fix it kit, and saying it will take 3-4 MONTHS!!!! This is a child’s safety! I had to buy a NEW CARSEAT because I refuse to risk anything. The cheap DIY kit being sent, isn’t crash tested either. PLEASE ASSIST!

Chest Clip, Buckle, Harness

I have reached out to Nuna 3 times now for the replacement kit for the known recall on the chest harness system. I continue to receive letters stating my car seat has been recalled, but no replacement kit. The harness system will not tighten appropriately, and I feel Nuna has taken far too long (>3 months) to send me the replacement kit in spite of several requests for one.

Chest Clip, Buckle, Harness

The harness has come loose on two inconsistent occasions. Once in our neighborhood and the other time when I arrived at my destination my child’s body weight was able to loosen the harness. Nuna is rejecting returns or replacements for these $600 car seats.

Chest Clip, Buckle, Harness

The car seat has been recalled. Debris can get in a faulty part of the car seat and cause the straps to fail. Nuna has known about this for some time and isn't putting it in their social media or website home page. They are not refunding people who purchased seats. They are not sending out new seats. The car seat is faulty and the repair kit does not fix that fault, neither does the new seat cover. Nuna is making customers jump through hoops to even receive a kit

CHILD SEAT

The contact owns a Nuna Car Seat, Model Name: Rava, Model Number: CS05103OXF, Model Type: Convertible, Manufactured Date: January 30, 2021. The contact stated that the harness buckle was easy to release while attempting to secure the child in the car seat. The contact received notification of NHTSA Campaign Number: 24C002000 (Child seat). The manufacturer was made aware of the failure. The contact was informed that the part would be shipped once the part became available. The contact attempted to reach out to manufacturer and was sent to voicemail.

Chest Clip, Buckle, Harness

Nuna’s actions to remedy this situation are unacceptable. Issue a recall without having the remedy available? Are thousands of parents supposed to shell out more money for a “spare” car seat while they wait for Nuna to remedy the problem they were aware of since April 2024? 2-3 months of HOPING and PRAYING my child’s seatbelt harness stays secured. I didn’t even receive the recall notice until a month after it had been announced. Nuna needs to refund the parents who own these seats so that they can purchase a car seat they can trust.

Chest Clip, Buckle, Harness

This car seat has been recalled and their solution is sending a remedy kit, which is ridiculous as a solution. They do not have an ETA and are telling consumers to continue to use the car seat. this is a safety hazard.

Chest Clip, Buckle, Harness

I have cleaned the car seat per the recall instructions and while the straps started locking again, they failed again within a day and while my child was in the seat and the car was moving. There are hundreds of others that this happened to with the failed remedy. The recall response is laughable and honestly negligent. This is kids safety at hand and Nuna needs to do better. This is not ok.

Chest Clip, Buckle, Harness

This company continues to fail parents and caregivers who were affected by the safety recall of this car seat. We have had to purchase another car seat (from a different company) while we await a "remedy kit" for the defective Nuna car seat. Zero date has been given to when this "remedy kit" will be available, and zero confidence that it will fix the problem and ensure our child's safety in the seat.

Other/I am not sure

This complaint is about the failure of Nuna to respond to a failed harness test in OVER FOUR WEEKS. I received the recall notice for the Nuna Rava carseat and my model FAILED the harness test, indicating I needed to immediately STOP using the seat. I have contacted Nuna Baby Essentials, Inc. multiple times. They instructed me to immediately stop using the seat, however, they will provide no remediation to buy a replacement seat nor can they even provide a timeline for the remedy kit. To safely and legally transport my child, I had to purchase a new seat. It is unacceptable to leave customers without safe options for almost a month and to tell them they continue to have no updates on expected shipping dates.

Chest Clip, Buckle, Harness

This complaint is about the failure of Nuna to respond to a failed harness test in OVER FOUR WEEKS. I received the recall notice for the Nuna Rava carseat and my model FAILED the harness test, indicating I needed to immediately STOP using the seat. I have contacted Nuna Baby Essentials, Inc. multiple times. They instructed me to immediately stop using the seat, however, they will provide no remediation to buy a replacement seat nor can they even provide a timeline for the remedy kit. To safely and legally transport my child, I had to purchase a new seat. It is unacceptable to leave customers without safe options for almost a month and to tell them they continue to have no updates on expected shipping dates.

Chest Clip, Buckle, Harness

This car seat has been recalled for a faulty harness. The way this is fabricated has allowed debris to get into the front harness adjuster and subsequently the harness no longer remains tight. The company has admitted this is a problem since December 2024 and has not provided a solution, replacement or money back to remedy this urgent issue.

Insert, Padding

I purchased 2 Nuna Rava car seats from Bloomingdale's website on [XXX] and [XXX]. On December 20, 2024 it was announced the Nuna Rava is being recalled and my specific car seats are affected. Following my request and no further updates or repair kit, I reached out to Nuna on February 3rd, February 5th and February 7th via email communication to obtain my repair kit and was told there is no information they can provide. I also reached out via phone on February 5th and 6th and spoke with Nuna customer service supervisor Seth. I relayed the seriousness of the recall. It would be unreasonable to expect customers to wait for Nuna to fix the recall at their leisure and put children's safety at risk in the interim while they develop a solution. I was told he would call back in a couple of days. I never heard back. Nuna is now ignoring all my emails and has ceased responding altogether. Both car seats are under warranty and have an obvious defect in workmanship. My child's safety is at risk and the company has gone completely unresponsive. The recall itself, though it is stated to be "voluntary", is a dangerous safety hazard. A latch which releases the harness is exposed, allowing a child to press down the release button and move freely out of the car seat - a child with average to longer arms could easily achieve this as I demonstrated on the call with the supervisor. The repair is a replacement fabric cover which covers the latch altogether. It is obvious Nuna is unable to provide a repair to address the recall, nearly 2 months after the recall was announced and provide any other recticiation to resolve the problem. Subsequently, I contacted Bloomingdales to obtain a refund or replacement of the defective seats, which are still under warranty. Bloomingdales associate Employee ID 91224349 relayed Bloomingdales is unwilling to offer any support despite the fact that I purchased the car seats from Bloomingdales. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Chest Clip, Buckle, Harness

I purchased 2 Nuna Rava car seats from Bloomingdale's website on [XXX] and [XXX]. On December 20, 2024 it was announced the Nuna Rava is being recalled and my specific car seats are affected. Following my request and no further updates or repair kit, I reached out to Nuna on February 3rd, February 5th and February 7th via email communication to obtain my repair kit and was told there is no information they can provide. I also reached out via phone on February 5th and 6th and spoke with Nuna customer service supervisor Seth. I relayed the seriousness of the recall. It would be unreasonable to expect customers to wait for Nuna to fix the recall at their leisure and put children's safety at risk in the interim while they develop a solution. I was told he would call back in a couple of days. I never heard back. Nuna is now ignoring all my emails and has ceased responding altogether. Both car seats are under warranty and have an obvious defect in workmanship. My child's safety is at risk and the company has gone completely unresponsive. The recall itself, though it is stated to be "voluntary", is a dangerous safety hazard. A latch which releases the harness is exposed, allowing a child to press down the release button and move freely out of the car seat - a child with average to longer arms could easily achieve this as I demonstrated on the call with the supervisor. The repair is a replacement fabric cover which covers the latch altogether. It is obvious Nuna is unable to provide a repair to address the recall, nearly 2 months after the recall was announced and provide any other recticiation to resolve the problem. Subsequently, I contacted Bloomingdales to obtain a refund or replacement of the defective seats, which are still under warranty. Bloomingdales associate Employee ID 91224349 relayed Bloomingdales is unwilling to offer any support despite the fact that I purchased the car seats from Bloomingdales. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Chest Clip, Buckle, Harness

The car seat harness fails to stay engaged in a safe and secure position. When tightened to the correct position it becomes loose. I contacted Nuna and they advised I should clean the harness adjuster button from debris but I did that and the harness is still coming loose. I don’t know how many times my children have been transported while wearing this faulty harness over time since purchasing our seats in 2021 but we are in our vehicle daily so my guess is upwards of 100’s of times. The manufacturer refuses to take accountability and recommends we wait indefinitely for a new car seat fabric cover, cleaning kit and instructions to alter the car seat for the purpose of cleaning the harness adjuster button ourselves.

CHILD SEAT

The contact owns a Nuna Baby Safety Seat, Model Number: CS05107RFD, Model Type: Rava, And manufacturing date: N/A. The contact stated that while the car seat was being utilized, the front harness adjuster was loose intermittently. The contact later received notification of NHTSA Campaign Number: 24C002000(Child Seat), which the contact related to the failure; however, the part to do the recall repair was not yet available. The manufacturer was contacted and informed the contact that the part was not yet available for the recall remedy. The manufacturer advised the contact to discontinue the use of the car seat. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The car seat failure was not corrected.

Chest Clip, Buckle, Harness

Car seat manufacturer issued a recall for this car seat in December 23, 2024. The recall notice stated that an issue exists where the carseat buckle could no longer secure the child because debris could impact the locking mechanism. The manufacturer sent notices saying they are still working on creating a fix for this. My seat though is still under Nuna’s 2-year warranty. I requested a new seat or the equivalent cost of the seat to purchase a new, non-defective one so not to risk the seat malfunctioning during transit. The manufacturer has refused to comply, violating their warranty and deceiving me as a consumer who relies on these products to protect my child. This issue impacts thousands of children besides mine. I don’t think this manufacturer should be allowed to sell seats in the US if this is their practice and policy toward recall defects and warranties, illustrating their disregard for child safety.

Other/I am not sure

Car seat manufacturer issued a recall for this car seat in December 23, 2024. The recall notice stated that an issue exists where the carseat buckle could no longer secure the child because debris could impact the locking mechanism. The manufacturer sent notices saying they are still working on creating a fix for this. My seat though is still under Nuna’s 2-year warranty. I requested a new seat or the equivalent cost of the seat to purchase a new, non-defective one so not to risk the seat malfunctioning during transit. The manufacturer has refused to comply, violating their warranty and deceiving me as a consumer who relies on these products to protect my child. This issue impacts thousands of children besides mine. I don’t think this manufacturer should be allowed to sell seats in the US if this is their practice and policy toward recall defects and warranties, illustrating their disregard for child safety.

Insert, Padding

This car seat has been recall. I contacted the company and have not received any response.

Chest Clip, Buckle, Harness

This car seat has been recall. I contacted the company and have not received any response.

Chest Clip, Buckle, Harness

The contact owns 2023 Genesis G70 with a NUNA Car Seat, Model Type: RAVA, Model Number: CS05105BAC, Manufactured Date: [XXX] installed inside the vehicle. The contact stated that while the car seat was occupied, the harness straps failed to function as intended. The contact stated that the harness straps unlocked independently. The contact stated that the car seat was inside the vehicle when the failure occurred. The contact received notification of NHTSA Campaign Number: 24C002000 (Child Seat); however, the contact was informed that the failure was not confirmed. The manufacturer was notified of the failure but provided no assistance. The car seat was not replaced. The VIN was not available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Chest Clip, Buckle, Harness

The harness loosens on its own and Nuna takes no responsibility other than wait for a remedy kit. Also does not acknowledge what replacement parts and color will be issued despite asking to get a replacement in all one color.

CHILD SEAT

The contact owns a Nuna Car Seat, Model Type: Rava, Model Number: CS05103CVR, Manufactured Date: November 28,2019. The contact stated that the harness buckle was difficult to release while attempting to remove the child from the car seat. The contact received notification of NHTSA Campaign Number: 24C002000 (CHILD SEAT); and received the parts for the recall repair. The contact still experienced failures with the harness buckle. The manufacturer was not made aware of the failure. The car seat was not repaired.

CHILD SEAT

The contact owns a Nuna Car Seat, Model Type: Rava, Model Number: CS05114CRD, Manufactured Date: [XXX]. The contact stated that after parking inside the garage and momentarily stepping away from the vehicle. The contact went back to the vehicle to retrieve her child and discovered that her three-year-old daughter had removed herself from the rear facing car seat and climbed into the front seat of the vehicle. The contact stated that no visible failure was present on the car seat. The contact later received notification of NHTSA Campaign Number: 24C002000 (CHILD SEAT), but the final remedy was not available. The contact stated that the car seat had experienced the failure listed in the recall. The car seat was not repaired or replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CHILD SEAT

The contact owns a Nuna Rava Car Seat, Model Type: All-In-One Convertible, Model Number: CS051030XF, Manufactured Date: January 22nd, 2022. The contact received notification of NHTSA Campaign Number: 24C002000 (Child Seat); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Insert, Padding

The release adjuster has quit working. Nuna refuses to help. They have no ETA on replacement parts but want me to discontinue using it and aren’t providing any additional help.

Other/I am not sure

The release adjuster has quit working. Nuna refuses to help. They have no ETA on replacement parts but want me to discontinue using it and aren’t providing any additional help.

Chest Clip, Buckle, Harness

The release adjuster has quit working. Nuna refuses to help. They have no ETA on replacement parts but want me to discontinue using it and aren’t providing any additional help.

CHILD SEAT

The contact owns 3 Nuna Rava Car Seats. The first car seat Model Type: Convertible, Model Number: CS05103CVR, Manufactured Date: April 16, 2019. The second car seat Model Type: Convertible, Model Number: CS05103CVR, Manufactured Date: May 6, 2021. The third car seat Model Type: Convertible, Model Number: CS05103CVR, Manufactured Date: June 17, 2019. The contact received notifications of NHTSA Campaign Numbers: 24C002000 (Child Seat); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure with the car seats.

Chest Clip, Buckle, Harness

The harness loosens when tugged without engaging the release button. Nuna refuses to replace the seat.

Chest Clip, Buckle, Harness

My car seat has failed the safety test on recall and they refuse to warranty it. It loosens significantly when pulled.

CHILD SEAT:HARNESS RETAINER/CHEST CLIP

The contact owns a Nuna Rava Car Seat, Model Number: CS05103CVR, Model Type: Convertible, Manufactured Date: August 27, 2020. The contact stated that the harness buckle was easy to release while attempting to secure the child in the car seat. The contact received notification of NHTSA Campaign Number: 24C002000 (Child seat). The manufacturer was made aware of the failure. The contact was informed that the part would be shipped once it became available.

CHILD SEAT

The contact owns a Nuna Rava Car Seat, Model Type: All-In-One Convertible, Model Number: CS05103CVR, Manufactured Date: September 14, 2023. The contact received notification of NHTSA Campaign Number: 24C002000 (Child Seat); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure.

Chest Clip, Buckle, Harness

The car seat has been recalled. Nuna sent a letter saying to contact you if they had not responded within a reasonable amount of time. We submitted our recall paperwork in early December and have not heard back. The seat belt harness doesn’t lock into place and will not stop a child from being propelled forward in an accident.

Chest Clip, Buckle, Harness

Car seat is not safe. The chest harness pulls out without pushing the button. I contacted Nuna and they wont do a single thing about it. They are putting my child in danger and stating I need to "wait" until the cleaning kit is available.

CHILD SEAT

The contact owns a Nuna Rava Car Seat, Model Type: Convertible, Model Number: CS05013-GRN, Manufactured Date: July 16, 2016. The contact stated that the harness buckle became difficult to adjust while attempting to secure the child in the car seat. The contact received notifications of NHTSA Campaign Numbers: 24C002000 (Child Seat); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

Chest Clip, Buckle, Harness

Harness is able to loosen on its own when child moves while secured in the seat. Seat is affected by recall. Notified of recall months ago but still do not have the supposed fix from the manufacturer. Looks like I am going to have to buy a different seat.

Insert, Padding

My car seat is on recall we bought a Nuna rava in 2021 is one of the car seat on re call my toddler can move her hand because the harness is not tight enough is too loose even though you adjust it we try calling emailing them they don't respond to any of my questions they say they would send a cleaning kit we haven't received anything I don't feel my toddler is safe is sad that we spend so much money for the company not to replace our car seat

Carry Handle, Shell, Base

My car seat is on recall we bought a Nuna rava in 2021 is one of the car seat on re call my toddler can move her hand because the harness is not tight enough is too loose even though you adjust it we try calling emailing them they don't respond to any of my questions they say they would send a cleaning kit we haven't received anything I don't feel my toddler is safe is sad that we spend so much money for the company not to replace our car seat

Chest Clip, Buckle, Harness

My car seat is on recall we bought a Nuna rava in 2021 is one of the car seat on re call my toddler can move her hand because the harness is not tight enough is too loose even though you adjust it we try calling emailing them they don't respond to any of my questions they say they would send a cleaning kit we haven't received anything I don't feel my toddler is safe is sad that we spend so much money for the company not to replace our car seat

Chest Clip, Buckle, Harness

Received the NUNA RAVA recall in the mail a couple days ago (we own two). Went out to the cat to check to see if they were working properly. One of them was, and one of them wasn't. The chest straps come loose without pushing the button. The entire car seat was cleaned and the issue was still present. I contact Nuna, and all the said is they have a new seat pad and cleaning kit coming to fix the issue, though they couldn't give any ETA on when that would come. In the recall letter it states that if it fails the test stop using the car seat immediately. Contact NUNA again and they looked at a video we sent, the receipt and a the serial number, since then it has been crickets. What is totally unprofessional is they say stop using the car seat immediately if it fails, but at the same time they have no ETA on the fix to arrive. Something needs to be done for those who are affect. Im sure like me most people use this car seat everyday. They either need to get a fix out ASAP or reimburse all of those who are affected for a new car seat. I am sure many people are not in a financial position to just go out and buy a brand new car seat. When they say stop using immediately in the recall letter they better damn well have a fix or be ready to fork out to all those affected.

CHILD SEAT

The contact owns a Nuna Car Seat, Model Type: Rava, Model Number: CS05103CVR, Manufactured Date: 09-04-21. The contact stated that upon inspection, the harness straps loosened independently without the release button being depressed. The contact received notification of NHTSA Campaign Number: 24C002000 (Child Seat); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure.

Chest Clip, Buckle, Harness

I own three Nuna Rava car seats. Nuna's recall notice states that the Rava has a defect whereby debris can enter the harness adjuster and cause the harness to "no longer remain tight." Since the entire purpose of a car seat is for the harness to remain tight and restrain the child, this is a significant safety issue. However, the only remedies proposed by Nuna are for consumers to "check the performance" of the harness by pulling on it, and at some unstated future time, for consumers to personally repair the defect after receiving a "remedy kit." These proposed remedies are unsatisfactory. I am not a car seat manufacturer and am not qualified to repair a life-threatening defect. If the defect can be triggered by "debris entering the harness adjuster area," this presumably could happen while i am driving, a time at which i cannot be checking the harness for functionality. I have raised these concerns with Nuna directly and been rebuffed by boilerplate emails that do not directly address my concerns in any way. I spent between $449-$474 on each of these car seats, which are marketed as high end products that can be used until your child weighs 65 lbs, only to later be told they have a defect that goes directly to my childrens' safety. Testing for this defect every time i use the car seat is not an adequate remedy because even if i were qualified to test car seats, the defect can apparently arise at any moment, and i cannot test the seats while i am driving. Repairing the products myself is also inadequate because i am not qualified to repair child car seats. I hereby request that the NHTSA pursue a refund from Nuna on my behalf.

CHILD SEAT:LATCH STRAP

The contact owns a Nuna Safety Seat, Model Number: CS05103ROS, Model Type: Rava Convertible, Manufactured Date: September 21, 2023. The contact stated that after buckling the shoulder straps of the car seat, the contact pulled the shoulder traps to verify that the shoulder straps were securely tightened. The contact noticed that the shoulder traps extended abnormally and were not securely tight. The contact noticed the failure while the car seat was being used by her daughter. The manufacturer was notified of the failure and advised the contact to ship the defective car seat. The contact shipped the car seat but had not heard back from the manufacturer yet. The car seat was not replaced. Additionally, the contact received a notification of NHTSA Campaign Number: 24C002000 (Child Seat); however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted but no assistance was provided.

Chest Clip, Buckle, Harness

The car seat foam headrest detaches, Nuna told me "We do have a solution for you in the meantime while waiting! You can hot glue the foam back on the shell, let this dry, then reinforce with strong packing tape. We have safety tested and approved this method for use." Noticed pulling on the seat months before but thought it was just the liner, then I realized the entire foam portion was nearly disconnected. I cannot imagine that "tape and glue" per the MULTIPLE emails and calls I've had are approved by your governing agency. they refuse to replace carseat

Insert, Padding

The car seat foam headrest detaches, Nuna told me "We do have a solution for you in the meantime while waiting! You can hot glue the foam back on the shell, let this dry, then reinforce with strong packing tape. We have safety tested and approved this method for use." Noticed pulling on the seat months before but thought it was just the liner, then I realized the entire foam portion was nearly disconnected. I cannot imagine that "tape and glue" per the MULTIPLE emails and calls I've had are approved by your governing agency. they refuse to replace carseat

Chest Clip, Buckle, Harness

We purchased 2 Nuna Ravas for our 2 kids in 2021. One of them had the harness fail to remain tight in 04/24. It took a few months but Nuna eventually replaced the shell for us. Now our other seat is having the same problem where we can pull on the tightened harness without pressing the release button. There is already a recall for this issue, however I don't think the recall - fix is good enough. They are just sending me a cleaning kit and new seat cushion to prevent debris for a seat that is already unsafe to use, and have no estimate of when I'll receive the kit. They have acknowledged the seats are unsafe and could cause serious injury or death if in an accident. No one has inspected the carseat though I sent in a video of the issue to the manufacturer. Initial customer support has not been great so far and I am still working to get the issue resolved after multiple emails back and forth.

Chest Clip, Buckle, Harness

The harness becomes loose without pressing the button to loosen it. When I pull on it to make sure it is tight, it loosens without pushing the button. Nuna has been notified but will not provide a timely solution. I did not receive a recall letter in the mail even though my car seat is registered with the manufacturer and has been since 2021. I called Nuna and they said they could not find my registration and to re-register online then I should receive a letter about the recall. I re-registered approximately a month ago and still have not received any letters. Nuna told me to immediately discontinue the use of the car seat but did not provide a timely solution. They stated a “cleaning kit” would be mailed but that it was not ready to be shipped yet and they did not know when it would be ready. I asked to be sent a replacement RAVA that was not affected by the recall and Nuna said they would not provide a replacement or a refund. Nuna is putting all the responsibility and liability on the parents by sending a cleaning kit that the parents have to do. I am not a trained or certified car seat technician and do not feel comfortable putting my child at risk if the cleaning kit does not work or if I am not able to clean it correctly. I was told that Nuna’s head supervisor, Melissa, would call me, however she has not called me back. Nuna refuses to offer a refund, a replacement seat, or a repair in a timely manner nor a repair that has been crash tested. By sending the “kit” to the parents, Nuna is putting the liability and responsibility of the child’s injury or death on the parents even though it is NUNA’s product recall and fault. Nuna is not accepting any phone calls anymore either. I also asked Nuna if they would provide a reimbursement for the new car seat I had to buy since I had to discontinue the RAVA immediately, and I was told by Nuna that they would not provide any reimbursement, refund, or replacement seat.

Chest Clip, Buckle, Harness

Car seat harness in the Nuna RAVA has been difficult to tightening safely and has been loosening after being securely fastened. A manufacturers recall was implemented December 19. Even though my car seat was registered, I have not personally received any correspondence from the company regarding the recall and I have not received the repair kit that is described on the manufacturers recall page. My only option now is continue to use a hazardous car seat or purchase a new one even though my Nuna RAVA is still under the manufacturer’s warranty. This is dangerous because some families may not be aware of the recall due to the lack of initiative to notify consumers by the company and it has been 3 weeks since the recall and the repair kits still are not available.

Chest Clip, Buckle, Harness

Harness that can loosens without pressing the harness release button. This condition has poor detectability and the consequence of failure in case of a crash would be severe or fatal injury. Car seats are essential safety devices, and your Nuna's delay and current plan for addressing this recall is unacceptable.

Chest Clip, Buckle, Harness

Harness that can loosens without pressing the harness release button. This condition has poor detectability and the consequence of failure in case of a crash would be severe or fatal injury. Car seats are essential safety devices, and your Nuna's delay and current plan for addressing this recall is unacceptable.

Chest Clip, Buckle, Harness

For months I noticed the five point harness was loose after driving. I thought it was user error. Nuna finally released a recall of the seat with a way to check if it has failed safety tests. Mine failed and I have now been waiting two weeks just to get a letter that tells me when I can expect a fix. This is so unacceptable and I asked them to overnight or expedite a kit to fix it and they said they aren’t available yet and I just simply cannot use the seat. I cannot pay $400 more to get a new seat, because Nuna’s is faulty and they are not taking the potentially deadly issue seriously.

Chest Clip, Buckle, Harness

I have a Nuna Rava carseat that has malfunctioning harness straps. The straps can be pulled loose even after proper buckling and tightening. My child is at risk of injury, bodily harm, or death in the event of a car accident due to the harness straps failing to stay tight. The car seat has not been inspected.

Chest Clip, Buckle, Harness

I have 2 Nuna Ravas with loose harnesses when not holding the release button. My children could have been seriously injured in the event of a crash. The harness does not stay tight, they pull right out with very little effort when they should be locked. Nuna will not replace the car seats and will not address the problem for 2-3 months. This is SERIOUS SAFETY HAZARD THAT CANNOT WAIT MONTHS

Chest Clip, Buckle, Harness

1. The harness will randomly loosen while we are driving down the road after we have insured our child is securely in the seat. 2. Our child would not be properly restrained in the result of a wreck. 3. Yes, inspected by a CPST.

Chest Clip, Buckle, Harness

The harness will loosen while I’m driving, after I have tightened / secured my child, therefore making them unsafe in the result of a crash.