NUNA RAVA

Chest Clip, Buckle, Harness

I received an important safety recall number 24C 002. I have purchased four new Ravas and have received recalls for all of them. I have not received the remedy kit, although I have confirmed my contact information for this recall nothing has ever been shipped. My harness adjuster feels as if it is not that tight and I am very frustrated That this has gone on this long.

Chest Clip, Buckle, Harness

I am filing this complaint regarding my Nuna RAVA convertible car seat. The seat’s harness straps have loosened unexpectedly, even when fully tightened according to the instruction manual. While I have been able to get them to stay tight, I have to constantly monitor them for potential slippage. This unpredictability is concerning because it could compromise my child’s safety in the event of a crash.

Carry Handle, Shell, Base

I am filing this complaint regarding my Nuna RAVA convertible car seat. The seat’s harness straps have loosened unexpectedly, even when fully tightened according to the instruction manual. While I have been able to get them to stay tight, I have to constantly monitor them for potential slippage. This unpredictability is concerning because it could compromise my child’s safety in the event of a crash.

Chest Clip, Buckle, Harness

My Nuna RAVA car seat is part of the recall regarding the harness adjuster. While Nuna is only offering a cleaning pad ‘kit’ as a remedy, I do not feel this is a safe or adequate fix for a harness adjuster that can slip. I’m concerned that the seat is not trustworthy for crash protection and believe a replacement or refund should be offered instead. Parents should not be left using a defective product with a band-aid solution.

Chest Clip, Buckle, Harness

The harness on my child's Nuna RAVA loosened during a 30 minute drive home (highway and downtown driving) in May of 2025. I learned later that month that there is a recall on Nuna Ravas for that exact reason. It is available for inspection. My child was not properly secured, and I did not know it until we got home; he could have been killed or seriously injured had we gotten into a collision on that drive. The car seat has not been inspected by anyone. Nuna offered me a “remedy kit” with a screwdriver, a brush, and a mismatched fabric cover, but I am not a safety technician and do not have the time or expertise to take the seat apart myself and still trust it to secure my child. The problem with the harness straps we have is intermittent, and does not replicate when the car is parked and I simply “tug” on the straps. I do not feel that this is an adequate safety test anyway, as it doesn’t replicate the forces or conditions in an accident. I requested a replacement seat, but Nuna denied my request on 7/21 and again on 7/28. Nuna has not supplied crash test results on layperson “repaired” car seats. This defect is the subject of NHTSA actions DP24003 and PE24026. Other RAVA owners have complained that their repaired RAVA still malfunctioned even after using Nuna's "remedy kit." I would like a replacement car seat to ensure my child's safety.

Chest Clip, Buckle, Harness

My child’s seat buckles are still not locking into place. I’ve contacted Nuna and their response was they needed 24-48 hours to find a solution as I’ve already don’t the seat recall solution. But they told me I can’t use this seat for my child. So I’m stuck without a car seat until they find some solution for me. I found this issue because my child was able to move the seat straps on his own, while I was driving down the highway.

Chest Clip, Buckle, Harness

The harness fails to clamp onto the strap, so the straps loosen with any tension on the straps, without the release button being pressed, meaning the child is not secured in the seat. This car seat was manufactured after the recall date, suggesting that it was not remedied and there is a fundamental design flaw. I believe all Nuna Rava car seats, regardless of the manufacturing date, are unsafe due to this defect. Company refuses to offer refund,

Chest Clip, Buckle, Harness

The Harness Adjuster Strap (item 5 in attached snip from user manual) loosens while in use. This item was manufactured post-recall 24C002000, using Nuna's new design described here: [XXX] This design change did not prevent the functionality of the strap to fail. There was zero to minimal debris (no food, drink, or water) in the mechanism causing it to fail. The Harness Release button (item 4 in snip from user manual) actuates freely. The adjuster strap, and subsequently the entire harness strap, moves freely, while the carseat is loaded or unloaded. I have a video available showing that the strop in the seat freely moving. We discovered the product failure while loading the child in the carseat and testing it's security by pulling on chest straps. Nuna's response was lackluster and unprofessional. Here is the sequence of events: We immediately reported the issue the first business day available, May 27th, and Nuna responded 24hrs later, informing us they would again respond in 1-2 business days to send us a form and shipping label to send back the defective product. We responded the same day asking them to expedite the process and send us a new product immediately as we had no backup for a carseat and my wife could not leave the home. A little over 48 hrs later they denied our request, and sent us the shipping and RMA form. We are now a full business week past the initial request and now are returning the carseat, with no assurance of when the replacement will be delivered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Insert, Padding

Nuna issued a recall on the rava car seats. The way they have handled the recall has left so many families in a horrible situation. These are very expensive car seats and they did not provide remedy kits in a timely manner, and then when we received the kit it wasn’t even what we originally had. I just hope they are being held accountable for how horribly they have handled this recall.