2021 NISSAN MURANO Complaints and Recall Information

SEAT BELTS

The driver side rear seat belt buckle does not engage, the red button on buckle does not pop up

UNKNOWN OR OTHER

I’m not sure what this problem may be but I was at the traffic light with my foot on the brake and the car just accelerated by itself which was very frightening to my and my grandkids I had to pump the brakes twice before it almost ran into the car in front of me. So the engine rises also when this happens

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The crash sensor light keeps engaging while driving, even when the vehicle is parked or idle. There is nothing in site to indicate a crash. Vehicle was taken to dealer on 5 or more occasions and finally it was replaced in December 2024 after Nissan Corp. got involved. The vehicle engaged the brakes while driving on the highway when NOTHING was present to indicate danger. This was mentioned to Nissan and the dealer (AutoNation) on my last visit in January 25 and the dealer stated they could not reproduce the issue, although the problem still exist, I was told by the dealer that it's normal. Nissan Corp mentioned a senior mechanic will investigate, but was never sent to dealer. Instead, I emailed video of it happening to customer affairs at Nissan. The senior mechanic (Nissan Corp) and the mechanic at the dealer provided reasons like a piece of lint could be on the lenses (not while driving 55mph), could be sunlight blocking the sensor (what about at night), or the lenses could be dirty (maybe but not really). This seem to be a danger when driving and all of a sudden your brakes are engaged automatically while driving and the only reason given was possibly lint. The only recourse from the dealer was my option was to return vehicle (lemon law) and purchase another one. I'm retired and not in the position to start all over in acquiring a note. This vehicle was still under warranty (with less 25K miles) when this was first reported, why are customers responsible for any fees? I am afraid to drive most occasions and would like to know if anyone else has reported this (also asked Nissan - sure they're not going to be truthful)? Will someone please investigate this matter and let me know my options? Have videos showing crash sensor engaging but the files are too large to upload. Thanks!

FORWARD COLLISION AVOIDANCE: WARNINGS

The crash sensor light keeps engaging while driving, even when the vehicle is parked or idle. There is nothing in site to indicate a crash. Vehicle was taken to dealer on 5 or more occasions and finally it was replaced in December 2024 after Nissan Corp. got involved. The vehicle engaged the brakes while driving on the highway when NOTHING was present to indicate danger. This was mentioned to Nissan and the dealer (AutoNation) on my last visit in January 25 and the dealer stated they could not reproduce the issue, although the problem still exist, I was told by the dealer that it's normal. Nissan Corp mentioned a senior mechanic will investigate, but was never sent to dealer. Instead, I emailed video of it happening to customer affairs at Nissan. The senior mechanic (Nissan Corp) and the mechanic at the dealer provided reasons like a piece of lint could be on the lenses (not while driving 55mph), could be sunlight blocking the sensor (what about at night), or the lenses could be dirty (maybe but not really). This seem to be a danger when driving and all of a sudden your brakes are engaged automatically while driving and the only reason given was possibly lint. The only recourse from the dealer was my option was to return vehicle (lemon law) and purchase another one. I'm retired and not in the position to start all over in acquiring a note. This vehicle was still under warranty (with less 25K miles) when this was first reported, why are customers responsible for any fees? I am afraid to drive most occasions and would like to know if anyone else has reported this (also asked Nissan - sure they're not going to be truthful)? Will someone please investigate this matter and let me know my options? Have videos showing crash sensor engaging but the files are too large to upload. Thanks!

ENGINE

On Jan 15, 2025, my vehicle exhibited an unintended sudden acceleration event while applying the brakes to slow the vehicle. Shortly after applying the brakes, the vehicle's engine revved very high and the car launched forward despite my foot on the brake and then struck another vehicle in front of me. The automatic emergency braking did not trigger. The air bags did deploy. No significant injuries, but both cars were damaged, my Murano likely totaled. I am confident that I did not accidentally hit the gas pedal.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

On Jan 15, 2025, my vehicle exhibited an unintended sudden acceleration event while applying the brakes to slow the vehicle. Shortly after applying the brakes, the vehicle's engine revved very high and the car launched forward despite my foot on the brake and then struck another vehicle in front of me. The automatic emergency braking did not trigger. The air bags did deploy. No significant injuries, but both cars were damaged, my Murano likely totaled. I am confident that I did not accidentally hit the gas pedal.