2020 NISSAN MURANO Complaints and Recall Information
The 2020 NISSAN MURANO has 8 complaints and 12 recalls filed with NHTSA. Owners most frequently report defective rear shocks causing tire damage, and seatbelt latches that stick and are difficult to use. Some complaints also mention safety defects related to steering and suspension components that match existing recalls, yet the manufacturer has denied coverage for certain VINs.
Common Issues
- Rear shock defects. Rear shocks have failed prematurely causing uneven tire wear characterized by humps on tires.
- Seatbelt latch problems. Seatbelt buckles stick and are hard to latch properly, which may affect occupant safety.
- Steering instability. Complaints include steering issues consistent with defective steering knuckle or transverse link components.
- Safety recall denial. Owners report Nissan Consumer Affairs refusing to acknowledge VIN inclusion in active recalls despite exhibiting listed defects.
Twelve recalls affect the 2020 Nissan Murano addressing various suspension and steering components. These recalls mainly target the transverse link, steering knuckle, and rear axle housing due to manufacturing defects that elevate the risk of loss of vehicle control and crashes. The repairs include inspections, replacements, and alignments performed at no cost to owners.
Recalls
- Transverse link defect. NHTSA Campaign 21V170000 affects 15,223 vehicles. The transverse link may separate from the ball joint, risking loss of control and crashes. Nissan will inspect, replace defective parts, and perform alignments free of charge. Owner notifications sent May 6, 2021.
- Steering knuckle/rear axle strength. NHTSA Campaign 21V402000 impacts 14,276 vehicles. Improper heat treatment may cause the front steering knuckle or rear axle housing to deform or separate on impact, increasing crash risk. Repairs include inspection and replacement of affected parts at no cost. Owner letters were mailed July 26, 2021.
Owners dealing with repeated repairs, unresolved recall issues, or safety defects related to steering and suspension components may have rights under state lemon laws. Those affected should consider consulting resources specific to their state’s consumer protection statutes for further guidance.
2020 NISSAN MURANO Summary
2020
Model Year
8
Total Complaints
2
Total Recalls
29499
Vehicles Affected
Recalls
2020 NISSAN MURANO
15223 vehicles affected
STEERING:LINKAGES
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Risk: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
2020 NISSAN MURANO
14276 vehicles affected
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Risk: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Complaints
2020 NISSAN MURANO
ID: 2124379WHEELS
Claim #11682497 follow up I’ll be attaching documents below
2020 NISSAN MURANO
ID: 2124378SUSPENSION
Claim #11682497 follow up I’ll be attaching documents below
2020 NISSAN MURANO
ID: 2124377STEERING
Claim #11682497 follow up I’ll be attaching documents below
2020 NISSAN MURANO
ID: 2122684WHEELS
Subject: Vehicle Safety Complaint – 2020 Nissan Murano, VIN [XXX] Dear NHTSA, I am submitting a formal Vehicle Safety Complaint regarding my 2020 Nissan Murano (VIN: [XXX] ) due to unresolved safety defects that match existing recalls. I have been notified of two recall campaigns affecting my vehicle model: 1. NHTSA Campaign 21V402000 (Steering knuckle/rear axle housing defect). 2. NHTSA Campaign 21V170000 (Transverse link/ball joint defect). Despite these active recalls being published in NHTSA’s database, Nissan Consumer Affairs has denied that my VIN is included, even though my vehicle is exhibiting the exact safety defects described: [insert brief description of your issues, e.g., steering instability, noises, or loss of control symptoms]. I have already provided Nissan with: - NHTSA campaign numbers - Recall notifications received through the Kelley Blue Book app - Documentation of my safety concerns Nissan has failed to provide a resolution. I request that NHTSA investigate whether additional VINs should be included in these recalls and ensure Nissan fulfills its obligations to correct these safety defects. I am prepared to supply copies of all recall notifications, correspondence with Nissan and, documentation of my vehicles defects upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 NISSAN MURANO
ID: 2122683SUSPENSION
Subject: Vehicle Safety Complaint – 2020 Nissan Murano, VIN [XXX] Dear NHTSA, I am submitting a formal Vehicle Safety Complaint regarding my 2020 Nissan Murano (VIN: [XXX] ) due to unresolved safety defects that match existing recalls. I have been notified of two recall campaigns affecting my vehicle model: 1. NHTSA Campaign 21V402000 (Steering knuckle/rear axle housing defect). 2. NHTSA Campaign 21V170000 (Transverse link/ball joint defect). Despite these active recalls being published in NHTSA’s database, Nissan Consumer Affairs has denied that my VIN is included, even though my vehicle is exhibiting the exact safety defects described: [insert brief description of your issues, e.g., steering instability, noises, or loss of control symptoms]. I have already provided Nissan with: - NHTSA campaign numbers - Recall notifications received through the Kelley Blue Book app - Documentation of my safety concerns Nissan has failed to provide a resolution. I request that NHTSA investigate whether additional VINs should be included in these recalls and ensure Nissan fulfills its obligations to correct these safety defects. I am prepared to supply copies of all recall notifications, correspondence with Nissan and, documentation of my vehicles defects upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 NISSAN MURANO
ID: 2122682STEERING
Subject: Vehicle Safety Complaint – 2020 Nissan Murano, VIN [XXX] Dear NHTSA, I am submitting a formal Vehicle Safety Complaint regarding my 2020 Nissan Murano (VIN: [XXX] ) due to unresolved safety defects that match existing recalls. I have been notified of two recall campaigns affecting my vehicle model: 1. NHTSA Campaign 21V402000 (Steering knuckle/rear axle housing defect). 2. NHTSA Campaign 21V170000 (Transverse link/ball joint defect). Despite these active recalls being published in NHTSA’s database, Nissan Consumer Affairs has denied that my VIN is included, even though my vehicle is exhibiting the exact safety defects described: [insert brief description of your issues, e.g., steering instability, noises, or loss of control symptoms]. I have already provided Nissan with: - NHTSA campaign numbers - Recall notifications received through the Kelley Blue Book app - Documentation of my safety concerns Nissan has failed to provide a resolution. I request that NHTSA investigate whether additional VINs should be included in these recalls and ensure Nissan fulfills its obligations to correct these safety defects. I am prepared to supply copies of all recall notifications, correspondence with Nissan and, documentation of my vehicles defects upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 NISSAN MURANO
ID: 2106422SEAT BELTS
The seatbelts are starting to stick so it makes it hard to try and pull it to latch.
2020 NISSAN MURANO
ID: 2070965SUSPENSION
My 2020 Nissan Murano sl has 35k miles and the rear shocks are defective. The defect has already ruin a new set of tires with humps. This should be a manufactured recall.