2023 MERCEDES-BENZ SPRINTER 3500 Complaints and Recall Information
The 2023 MERCEDES-BENZ SPRINTER 3500 has 2 complaints and 7 recalls filed with NHTSA. Owners frequently report unauthorized modifications and missing original equipment manufacturer (OEM) parts. One complaint details use of a non-OEM battery that failed, failure to register warranty promptly, and missing accessories replaced at no cost by the RV manufacturer, not the dealership. The dealership also failed to complete or refund registration services.
- Non-OEM battery substitution. The original Mercedes-Benz battery was replaced with a non-compliant battery that failed after about one year, causing the vehicle to become inoperable and requiring emergency replacement.
- Missing OEM parts. Required components like the bike rack, ladder, seats, and door covers were absent upon delivery and later replaced by the RV manufacturer at their expense.
- Warranty registration delay. Manufacturer warranty was not registered with MBUSA for nearly a year, preventing factory coverage during that time.
- Unperformed registration services. The dealership collected fees for South Carolina registration and title services but failed to perform or refund the charges.
- Deceptive delivery practices. The vehicle was sold as new but had been stripped and tampered with prior to shipment, constituting potential regulatory violations affecting safety and warranty integrity.
Seven recalls affect various vehicle systems, including suspension, electrical wiring, body structure, and critical fasteners. These recalls cover risks such as axle displacement, wiring shorts, paint adhesion failure, suspension bolt issues, and partition wall attachment.
- Rear suspension U-bolts. (Recall 24V517000) 1,232 vehicles are affected by potentially weak spring U-bolts that can cause the rear axle to shift, risking loss of control. Dealers will replace U-bolts free of charge. Notification sent August 23, 2024.
- Main wiring harness. (Recall 24V166000) 828 vehicles have wiring that may chafe against the drive shaft, risking short circuits that cause loss of drive power, power steering, brakes, and fire hazards. Dealers will inspect and correct wiring routes free of charge. Notification sent April 5, 2024.
- 12-Volt ground connection. (Recall 24V225000) 99 vehicles have improperly secured ground connections prone to overheating and loss of drive power, increasing fire and crash risk. Dealers will inspect and repair connections free of charge. Notification sent May 3, 2024.
- Paint adhesion. (Recall 23V806000) 131 vehicles may have poorly bonded windows and interior lashing rails risking detachment during a crash and injury. Dealers will inspect and repair paint adhesion as needed. Owner notification started February 5, 2024; letters mailed November 4, 2024.
- Front left suspension strut bolt. (Recall 23V849000) 33 vehicles have unsecured front left suspension bolts that can cause steering control loss. Dealers will inspect and repair free of charge. Notification sent January 31, 2024.
- Partition wall fasteners. (Recall 23V876000) 387 vehicles may have missing bolts on the partition wall, risking detachment during crashes and injury. Dealers will inspect and secure walls free of charge. Notification expected February 16, 2024.
Owners dealing with repeated repairs or unresolved recall issues may have rights under state lemon laws. Such matters are worth reviewing with qualified legal counsel to assess possible remedies.
2023 MERCEDES-BENZ SPRINTER 3500 Summary
2023
Model Year
2
Total Complaints
6
Total Recalls
2710
Vehicles Affected
Recalls
2023 MERCEDES-BENZ SPRINTER 3500
1232 vehicles affected
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
2023 MERCEDES-BENZ SPRINTER 3500
828 vehicles affected
ELECTRICAL SYSTEM:WIRING
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.
Risk: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.
2023 MERCEDES-BENZ SPRINTER 3500
99 vehicles affected
ELECTRICAL SYSTEM:WIRING
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Risk: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
2023 MERCEDES-BENZ SPRINTER 3500
131 vehicles affected
STRUCTURE:BODY
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
2023 MERCEDES-BENZ SPRINTER 3500
387 vehicles affected
STRUCTURE:CRITICAL FASTENERS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk: A detached partition wall can increase the risk of injury.
2023 MERCEDES-BENZ SPRINTER 3500
33 vehicles affected
SUSPENSION:FRONT
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.
Risk: A loss of steering control can increase the risk of a crash.
Complaints
2023 MERCEDES-BENZ SPRINTER 3500
ID: 2111085SEATS
I am filing a formal complaint against Lazydays RV (Tampa, FL) for repeat violations of NHTSA safety standards and probable violation of their 2022 Consent Agreement and Compliance Monitoring Order. In May 2024, I purchased a 2023 Mercedes-Benz Sprinter RV from Lazydays. The vehicle was sold as “new” and delivered to South Carolina. Upon delivery, I discovered it had been stripped of OEM parts and tampered with prior to shipment, including a non-OEM “Tampa Bay Battery” substituted for the factory-installed Mercedes-Benz battery. That non-compliant battery failed in May 2025, leaving us stranded and requiring an emergency replacement. Lazydays also failed to register the manufacturer’s warranty with MBUSA for nearly one year, preventing factory coverage during that time. I later obtained confirmation from the RV manufacturer (Thor Motor Coach) that the vehicle was missing several required OEM components (bike rack, ladder, seat and door covers), and they were forced to replace these at their own cost — not Lazydays’. The dealership also collected $1,600 in SC registration/title fees, then failed to perform the service or refund the charge. This case reflects a pattern of deceptive delivery, false documentation, and equipment tampering, all of which directly impact vehicle safety, warranty integrity, and federal compliance. Lazydays’ behavior is consistent with violations described in their 2022 NHTSA Consent Order. I am formally requesting NHTSA investigate this matter as a repeat offense under active probation and compliance oversight. Please initiate a formal compliance review of Lazydays RV under its existing NHTSA oversight. This is no longer a single instance — it is a persistent pattern of regulatory violations that impact consumer safety and vehicle compliance.
2023 MERCEDES-BENZ SPRINTER 3500
ID: 2111084ELECTRICAL SYSTEM
I am filing a formal complaint against Lazydays RV (Tampa, FL) for repeat violations of NHTSA safety standards and probable violation of their 2022 Consent Agreement and Compliance Monitoring Order. In May 2024, I purchased a 2023 Mercedes-Benz Sprinter RV from Lazydays. The vehicle was sold as “new” and delivered to South Carolina. Upon delivery, I discovered it had been stripped of OEM parts and tampered with prior to shipment, including a non-OEM “Tampa Bay Battery” substituted for the factory-installed Mercedes-Benz battery. That non-compliant battery failed in May 2025, leaving us stranded and requiring an emergency replacement. Lazydays also failed to register the manufacturer’s warranty with MBUSA for nearly one year, preventing factory coverage during that time. I later obtained confirmation from the RV manufacturer (Thor Motor Coach) that the vehicle was missing several required OEM components (bike rack, ladder, seat and door covers), and they were forced to replace these at their own cost — not Lazydays’. The dealership also collected $1,600 in SC registration/title fees, then failed to perform the service or refund the charge. This case reflects a pattern of deceptive delivery, false documentation, and equipment tampering, all of which directly impact vehicle safety, warranty integrity, and federal compliance. Lazydays’ behavior is consistent with violations described in their 2022 NHTSA Consent Order. I am formally requesting NHTSA investigate this matter as a repeat offense under active probation and compliance oversight. Please initiate a formal compliance review of Lazydays RV under its existing NHTSA oversight. This is no longer a single instance — it is a persistent pattern of regulatory violations that impact consumer safety and vehicle compliance.