2018 MERCEDES-BENZ SPRINTER 3500 Complaints and Recall Information
The 2018 MERCEDES-BENZ SPRINTER 3500 has 1 complaint and 14 recalls filed with NHTSA. The single complaint involves a Diesel Exhaust Fluid (DEF) tank failure that triggered a warning light. The vehicle was diagnosed by a dealer but remains unrepaired. The failure occurred at approximately 15,000 miles.
Common Issues
- DEF tank failure. The Diesel Exhaust Fluid tank failed, illuminating the warning light during vehicle start-up and requiring replacement.
There are 14 recalls affecting various systems, including visibility glass, airbag control modules, electronic stability control, power steering, door latches, quality inspections, hood latches, and labeling. These recalls address safety-critical components and require dealer inspection or replacement.
Recalls
- Rear side windows. (19V507000) Affected 1,079 vehicles. Rear side windows may be single-pane instead of laminated safety glass, increasing injury risk during side impacts. Dealers replace single-pane glass with laminated glass free of charge.
- Airbag control module. (19V695000) Affected 1,232 vehicles. Airbag systems may not be activated after production, increasing injury risk in crashes. Dealers inspect and activate airbag systems as needed at no cost.
- Electronic Stability Control (ESC). (21V042000) Affected 48,667 vehicles. ESC units may disable on camper or recreational vehicle upfits, affecting stability. Dealers replace rear-wheel speed sensors for free.
- Power steering hydraulic hoses. (20V663000) Affected 47,667 vehicles. Hydraulic return hoses may detach, causing fluid leaks and loss of steering assist, increasing crash risk. Dealers inspect and repair connections free of charge.
- Right side door latches. (18V743000) Affected 76 vehicles. Incorrect components may prevent doors from opening after electronic unlocking, posing an injury risk in crashes. Dealers inspect and replace locks if necessary without charge.
- Final quality inspection. (19V222000) Affected 7 vehicles. Safety-relevant parts or bolt connections may lack final inspection, increasing crash risk. Dealers perform final inspections free of charge.
- Hood latch screw connection. (19V665000) Affected 5,626 vehicles. Improperly tightened screws may cause the hood to open while driving, reducing visibility. Inspection and tightening are performed by dealers at no cost.
- Quality inspection reinspection. (19V693000) Affected 19 vehicles. Vehicles left the reassembly plant without adequate inspection, increasing safety risks. Vehicles are returned for reinspection and corrective action free of charge.
- Spare tire speed label incorrect. (20V155000) Affected 289 vehicles. Spare tire labels show speed limit in kilometers per hour instead of miles per hour, risking tire failure. Dealers replace labels at no cost.
- Missing spare tire speed label. (20V156000) Affected 332 vehicles. Spare tires may lack maximum speed labels, increasing risk of tire failure. Dealers affix correct labels free of charge.
Owners dealing with repeated repairs, safety defects, or unresolved recall issues may have rights under state lemon laws. Consulting a qualified attorney may help determine available remedies.
2018 MERCEDES-BENZ SPRINTER 3500 Summary
2018
Model Year
1
Total Complaints
10
Total Recalls
104994
Vehicles Affected
Recalls
2018 MERCEDES-BENZ SPRINTER 3500
48667 vehicles affected
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Risk: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
2018 MERCEDES-BENZ SPRINTER 3500
47667 vehicles affected
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
2018 MERCEDES-BENZ SPRINTER 3500
332 vehicles affected
EQUIPMENT:OTHER:LABELS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.
Risk: Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.
2018 MERCEDES-BENZ SPRINTER 3500
289 vehicles affected
EQUIPMENT:OTHER:LABELS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).
Risk: With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.
2018 MERCEDES-BENZ SPRINTER 3500
1232 vehicles affected
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Risk: An inactive airbag system can increase the risk of injury in the event of a crash.
2018 MERCEDES-BENZ SPRINTER 3500
1079 vehicles affected
VISIBILITY:GLASS, SIDE/REAR
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
Risk: In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
2018 MERCEDES-BENZ SPRINTER 3500
19 vehicles affected
UNKNOWN OR OTHER
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
2018 MERCEDES-BENZ SPRINTER 3500
5626 vehicles affected
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.
Risk: A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.
2018 MERCEDES-BENZ SPRINTER 3500
7 vehicles affected
UNKNOWN OR OTHER
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
2018 MERCEDES-BENZ SPRINTER 3500
76 vehicles affected
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. The right side door latches may have been built with incorrect components. As a result, when the doors are electronically unlocked, the right-side doors may not be able to be opened from inside or outside of the vehicle.
Risk: In the event of a crash, if the right side doors cannot be opened, it could increase the risk of injury.
Complaints
2018 MERCEDES-BENZ SPRINTER 3500
ID: 2064531FUEL SYSTEM, DIESEL
The contact owns a 2018 Mercedes Benz Sprinter 3500. The contact stated that while starting the vehicle, the contact noticed that the Diesel Exhaust Fluid (DEF) warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the Diesel Exhaust Fluid (DEF) tank had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 15,000.