2021 MERCEDES-BENZ SPRINTER 1500 Complaints and Recall Information
The 2021 MERCEDES-BENZ SPRINTER 1500 has 0 complaints and 65 recalls filed with NHTSA. Owner reports typically involve issues consistent with the recalled components and systems rather than direct complaints. The recalls cover a broad range of vehicle systems affecting safety and functionality.
There are 65 recalls impacting various structural, electrical, braking, and safety-related components on the 2021 Sprinter 1500. These recalls address defects such as software errors, missing fasteners, and component failures, and dealers provide repairs or replacements free of charge.
Recalls- Instrument cluster illumination. NHTSA recall 24V930000 affects 697 vehicles. The instrument cluster may be too bright and not adjustable, impairing visibility of critical safety information. Dealers will update the instrument cluster software free of charge.
- Frame reinforcement fasteners. Recall 23V875000 involves 3,739 vehicles. Longitudinal frame members may lack reinforcement fasteners, reducing vehicle stability and risking third-row seat failure. Dealers will inspect and repair fasteners as needed.
- Parking pawl in transmission. Recall 22V796000 covers 124,305 vehicles. The parking pawl guide bushing may fatigue, risking vehicle rollaway. Software updates for multiple control modules will be provided by dealers free of charge.
- Fuel pump shutdown. Recall 23V444000 affects 20,500 vehicles. The fuel pump may shut down, causing loss of drive power which increases crash risk. Dealers will replace the fuel pump at no cost.
- Window and lashing rail bonding. Recall 23V806000 involves 131 vehicles. Poor paint adhesion can cause windows and interior lashing rails to detach during a crash. Dealers will inspect and repair paint adhesion, with potential repurchase by the manufacturer if necessary.
- Partition wall bolts. Recall 23V876000 includes 387 vehicles. Missing bolts may allow the partition wall to detach in a crash. Dealers will inspect and secure the partition wall free of charge.
- Instrument cluster display failure. Recall 23V204000 spans 6,857 vehicles. The instrument cluster may fail to show any information at startup, hiding critical data. Software updates will be applied by dealers.
- Torsion bar shim misassembly. Recall 22V131000 covers 2,153 vehicles. Incorrect torsion bar shim installation can lead to failure and loss of vehicle stability. Dealers will correct shim positioning and replace linkages free of charge.
- Emergency call system (eCall) failure. Recall 22V360000 affects 19,937 vehicles. A software issue disables the emergency call feature, delaying emergency response. Dealers will update communication module software via OTA or in person.
- Tire and loading label error. Recall 22V073000 involves 2,564 vehicles. Incorrect gross vehicle weight rating on labels may allow overloading, increasing crash risk. Dealers will inspect and replace labels and tires as necessary.
- Brake hose damage risk. Recall 21V933000 involves 98 vehicles. Fender liners may contact brake hoses causing damage and fluid leaks. Dealers will modify fender liners and replace hoses if needed.
- Rear step bolt fasteners loose. Recall 21V934000 affects 30 vehicles. Loose bolts may cause rear step separation, creating a road hazard. Dealers will tighten bolts and replace hardware free of charge.
- Swivel seat wiring harness damage. Recall 21V410000 includes 4,078 vehicles. Incorrect wiring routing may prevent side airbag deployment. Dealers will reposition clips to secure wiring harnesses properly.
- MBUX multimedia display failure. Recall 21V411000 covers 33,437 vehicles. Software problems cause blank or rebooting displays, impairing rearview camera function. Dealers will update software OTA or in person.
- Seat belt retractor malfunction. Recall 21V513000 involves 1,514 vehicles. Early deactivation of automatic locking retractors may prevent child restraints from securing correctly. Dealers will inspect and replace seat belt assemblies.
- Starter-generator wiring harness. Recall 21V779000 affects 38 vehicles. Cable duct disengagement may cause chafing and electrical shorts, raising fire risk. Dealers will replace engagement hooks with rivets.
Owners of the 2021 MERCEDES-BENZ SPRINTER 1500 facing repeated repairs, safety defects, or unresolved recall issues might consider reviewing their rights under their state’s lemon law. Consulting with consumer protection professionals can help navigate available options.
2021 MERCEDES-BENZ SPRINTER 1500 Summary
2021
Model Year
0
Total Complaints
16
Total Recalls
220465
Vehicles Affected
Recalls
2021 MERCEDES-BENZ SPRINTER 1500
697 vehicles affected
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
2021 MERCEDES-BENZ SPRINTER 1500
3739 vehicles affected
STRUCTURE:CRITICAL FASTENERS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
2021 MERCEDES-BENZ SPRINTER 1500
131 vehicles affected
STRUCTURE:BODY
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
2021 MERCEDES-BENZ SPRINTER 1500
20500 vehicles affected
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
2021 MERCEDES-BENZ SPRINTER 1500
6857 vehicles affected
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
2021 MERCEDES-BENZ SPRINTER 1500
387 vehicles affected
STRUCTURE:CRITICAL FASTENERS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk: A detached partition wall can increase the risk of injury.
2021 MERCEDES-BENZ SPRINTER 1500
19937 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
2021 MERCEDES-BENZ SPRINTER 1500
2153 vehicles affected
SUSPENSION:FRONT:SPRINGS:TORSION BAR
Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.
Risk: An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
2021 MERCEDES-BENZ SPRINTER 1500
2564 vehicles affected
EQUIPMENT:OTHER:LABELS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."
Risk: The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.
2021 MERCEDES-BENZ SPRINTER 1500
124305 vehicles affected
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Risk: Vehicle rollaway increases the risk of a crash.
2021 MERCEDES-BENZ SPRINTER 1500
98 vehicles affected
STRUCTURE:BODY
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Risk: A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
2021 MERCEDES-BENZ SPRINTER 1500
30 vehicles affected
STRUCTURE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
Risk: Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
2021 MERCEDES-BENZ SPRINTER 1500
38 vehicles affected
ELECTRICAL SYSTEM:WIRING
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result in an electrical short-circuit.
Risk: An electrical short can increase the risk of a fire.
2021 MERCEDES-BENZ SPRINTER 1500
1514 vehicles affected
SEAT BELTS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: An unsecured child restraint system can increase the risk of injury during a crash.
2021 MERCEDES-BENZ SPRINTER 1500
33437 vehicles affected
BACK OVER PREVENTION:DISPLAY FUNCTION
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
2021 MERCEDES-BENZ SPRINTER 1500
4078 vehicles affected
ELECTRICAL SYSTEM
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Complaints
No complaints found.