2018 MERCEDES-BENZ S560 Complaints and Recall Information
The 2018 MERCEDES-BENZ S560 has 0 complaints and 120 recalls filed with NHTSA. Owners most frequently report recalls affecting various systems such as engine components, braking systems, communication modules, and steering assist features.
There are 120 recalls related to this vehicle affecting multiple systems including the engine, brakes, communication, electrical components, steering, and structural elements. These recalls address defects that may impact vehicle safety and operation and include repairs such as software updates, component replacements, and hardware adjustments.
- Engine component defect. Recall 19V821000 affects 6 vehicles due to improperly tightened camshaft idler gear connections which can detach, causing engine damage, stalling, and increased crash risk. Dealers will replace engines free of charge.
- Braking system mismatch. Recall 19V915000 involves 75 vehicles with front brake components that have incorrect dimensions potentially affecting braking performance and crash risk. Dealers will replace the front brake system at no cost.
- Emergency call system failure. Recall 21V072000 covers 67 vehicles where the communication module may deactivate the eCall emergency function during service, preventing occupants from contacting emergency services. Dealers will inspect and reactivate the module for free.
- Seat belt warning malfunctions. Recall 20V449000 includes 56 vehicles with instrument cluster software causing the seat belt warning system to only show a solid light without an audible tone or blinking light, reducing seat belt use reminders. Dealers will update the software free of charge.
- Roof panel adhesion issue. Recall 21V197000 involves 15,096 vehicles with possible improper bonding of the front roof panel leading to potential detachment and road hazard. Dealers will remove and install a new panel at no cost.
- Emergency call location error. Recall 21V058000 affects over 1.2 million vehicles including the S560 due to software design flaws in the communication module causing incorrect crash location transmission and delayed emergency response. Software updates are provided at no charge.
- Steering assist malfunction. Recall 18V910000 covers 6,200 vehicles where the Hands-off-Detection system may fail, leaving Active Steering Assist engaged without driver input, increasing crash risk. Dealers will update the steering control software free of charge.
- Engine oil plug failure. Recall 20V173000 for 9,791 vehicles addresses engine oil plugs that may leak under high loads, causing slippery road conditions and engine stalls. Dealers will reinforce oil plugs with a retaining plate without charge.
- Electrical pre-fuse box defect. Recall 18V407000 involves 1,701 vehicles with improperly secured power bars in the trunk pre-fuse box, risking fire and loss of vehicle functions. Inspections and replacements will be performed free of charge.
- Steering boot installation defect. Recall 18V908000 includes 5,754 vehicles with incorrect steering boot installation causing Active Steering Assist to remain engaged without driver hands on the wheel, increasing crash risk. Dealers will inspect and correct the installation for free.
Owners dealing with repeated repairs, safety defects, or unresolved recall issues involving the 2018 MERCEDES-BENZ S560 may have rights under their state’s lemon law. Consultation with a consumer protection attorney could help clarify options available for unresolved vehicle safety or quality concerns.
2018 MERCEDES-BENZ S560 Summary
2018
Model Year
0
Total Complaints
10
Total Recalls
1331004
Vehicles Affected
Recalls
2018 MERCEDES-BENZ S560
67 vehicles affected
COMMUNICATION
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
2018 MERCEDES-BENZ S560
15096 vehicles affected
STRUCTURE:BODY:ROOF AND PILLARS
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
2018 MERCEDES-BENZ S560
1292258 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
2018 MERCEDES-BENZ S560
56 vehicles affected
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300, C300 Coupe, CLS450, E450 Coupe and S450, 2017-2019 E300, 2018 E400 Coupe, E400 Stationwagon, and 2018-2019 S560 vehicles that have previously had the instrument cluster replaced. The software in the replaced instrument cluster may cause the seat belt warning system to not operate properly, only displaying a solid warning light if either the driver or passenger seat belt is unfastened, instead of a blinking light with an audible tone.
Risk: Without the audible tone and blinking warning light to remind the front seat occupants that their seat belts are not buckled, they may forget to buckle their seat belt, increasing their risk of injury in the event of a crash.
2018 MERCEDES-BENZ S560
9791 vehicles affected
ENGINE
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 S560 and Maybach S560 vehicles equipped with 4.0L 8-cylinder gasoline-engines. Two engine oil plugs may not withstand high engine loads while driving, possibly resulting in an engine oil leak.
Risk: An engine oil leak can spill on to the road and cause slippery road conditions. Additionally, if the engine runs out of oil it can cause an engine stall while driving. Either of these scenarios can increase the risk of a crash.
2018 MERCEDES-BENZ S560
75 vehicles affected
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 S560 and S450 vehicles. These vehicles may be equipped with front brake components (brake discs, calipers, and pads) with different dimensions than specified for the vehicle.
Risk: The incorrect size brake components may lead to the wrong replacement components fitted to the vehicle during brake repairs, possibly affecting braking performance and increasing the risk of a crash.
2018 MERCEDES-BENZ S560
6 vehicles affected
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 S560, S560 Cabriolet, and S560 4MATIC vehicles equipped with 8-cylinder gasoline engines. The threaded connection between the camshaft idler gear and the crankcase may be improperly tightened, possibly causing the idler gear to detach from the crankcase.
Risk: A detached idler gear can damage the engine, resulting in a stall and increasing the risk of a crash.
2018 MERCEDES-BENZ S560
6200 vehicles affected
STEERING:ELECTRIC POWER ASSIST SYSTEM
Mercedes-Benz USA, LLC. (Mercedes) is recalling certain 2018 S450 4MATIC, S560 4MATIC Coupe, S63 AMG 4MATIC Coupe, Maybach S560 4MATIC, S560 4MATIC, S63 AMG and S63 AMG 4MATIC Cabrio vehicles. The Hands-off-Detection system may malfunction, causing the Active Steering Assist system to remain engaged despite the driver's hands not being on the steering wheel for a prolonged period of time.
Risk: If the system remains active despite the driver not having their hands on the wheel, the driver's inattention may increase the risk of crash.
2018 MERCEDES-BENZ S560
5754 vehicles affected
STEERING:ELECTRIC POWER ASSIST SYSTEM
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 AMG S63 4MATIC coupe, AMG S63 4MATIC sedan, AMG S63 4MATIC Cabriolet, S450 4MATIC sedan, S560 4MATIC coupe, S560 4MATIC sedan, and Maybach S560 4MATIC vehicles. Due to an incorrect steering boot installation, the Active Steering Assist system may remain engaged despite the driver's hands not being on the steering wheel for a prolonged period of time.
Risk: If the system remains active despite the driver not having their hands on the wheel, the driver's inattention may increase the risk of crash.
2018 MERCEDES-BENZ S560
1701 vehicles affected
ELECTRICAL SYSTEM
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 Mercedes-Maybach S560 and S560 4Matic and Mercedes S450 4Matic, S450, S560, S560 4Matic, and S560 Coupe 4Matic vehicles. The electrical power bars inside the pre-fuse box in the trunk may not have been secured properly.
Risk: If the power bars are not properly secured, it can cause higher electrical resistance increasing the risk of a fire. Additionally, an intermittent contact between the power bars could lead to a loss of vehicle functions. The engine operation, the seat belt functions and the instrument cluster could be impaired, increasing the risk of a crash and injuries.
Complaints
No complaints found.