2017 MERCEDES-BENZ METRIS Complaints and Recall Information
The 2017 MERCEDES-BENZ METRIS has 4 complaints and 19 recalls filed with NHTSA. Owners most frequently report problems related to the power steering control unit and engine oil system, including costly repairs. Additional issues include unexpected dash alerts for collision or seatbelt warnings without any apparent cause.
Common Issues- Power steering failure. Steering stops working when parked, requiring the vehicle to be towed. Repairs may involve replacing the power steering control unit or steering rack.
- Engine oil system repairs. Owners report multiple costly repairs to the oil pump control valve, harness, and crankcase ventilation hose assembly due to defective parts or design flaws.
- Dashboard warnings. Multiple collision or seatbelt alerts activate without any occupant or crash event, causing confusion and concern for owners.
The vehicle has 19 recalls affecting various systems such as brakes, steering, fuel delivery, electrical components, and safety features. These recalls address defects that may increase the risk of crashes or fires and require inspection or part replacement by dealers.
Recalls- Brake fluid reservoir. (NHTSA 22V066000) 28,743 vehicles may have incorrectly mounted brake fluid reservoirs that can detach, causing fluid leaks and increased crash risk. Dealers will inspect and repair as needed free of charge.
- Rearview camera. (NHTSA 22V099000) 17,093 vehicles have defective memory chips causing frozen rearview camera images, increasing the risk of a crash. Dealers will replace the camera free of charge.
- Fuel hose connections. (NHTSA 22V134000) 42,132 vehicles may have insecure fuel hose connections causing leaks and fire hazards. Dealers will inspect and repair or replace parts free of charge.
- Front wheel bearing. (NHTSA 17V651000) 109 vehicles may have improperly seated front axle wheel bearings, risking front wheel detachment and crash. Dealers will inspect and correct this free of charge.
- Emergency call system software. (NHTSA 21V055000) 84,345 vehicles have software that may fail to send correct location data in a crash, increasing injury risk. Dealers will update software free of charge.
- Blind spot monitoring. (NHTSA 17V148000) 72 vehicles were equipped without functional blind spot monitoring due to incompatible parts, increasing crash risk. Dealers will install correct parts free of charge.
- Fuel hose leaks. (NHTSA 18V837000) 12,383 vehicles may have fuel hose leaks raising fire risk. Dealers will replace affected hoses and clamps free of charge.
- Power steering bolts. (NHTSA 19V290000) 9,471 vehicles sold in select states have corroded bolts on the power steering gear assist motor causing loss of steering assist. Dealers will replace bolts with steel ones free of charge.
- Backup battery exposure. (NHTSA 19V715000) 15,160 vehicles have exposed backup battery terminals under the passenger seat, risking electrical shorts and fire. Dealers will install protective covers free of charge.
- Electric power steering rack. (NHTSA 17V595000) 3 vehicles have improperly welded pins in the steering control units that can cause loss of power steering assist. Dealers will replace steering racks free of charge.
- Transmission mounting bolts. (NHTSA 18V335000) 7,433 vehicles may have loose transmission support bolts risking driveshaft damage and crash. Dealers will inspect and tighten or replace bolts free of charge.
- Driveshaft securing bolts. (NHTSA 18V497000) 6 vehicles could experience loose or missing driveshaft bolts causing loss of drive. Dealers will replace bolts and clean shaft seals free of charge.
- Passenger airbag inflator. (NHTSA 16V935000) 22 vehicles have a defective passenger airbag inflator that may not vent properly increasing injury risk. Dealers will replace airbags free of charge.
Owners dealing with repeated repairs, unresolved recall issues, or safety defects may have rights under their state’s lemon law. Consulting with a consumer protection attorney specializing in lemon law may provide guidance on potential remedies.
2017 MERCEDES-BENZ METRIS Summary
2017
Model Year
4
Total Complaints
13
Total Recalls
216972
Vehicles Affected
Recalls
2017 MERCEDES-BENZ METRIS
28743 vehicles affected
SERVICE BRAKES, HYDRAULIC:FLUID
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
2017 MERCEDES-BENZ METRIS
42132 vehicles affected
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
2017 MERCEDES-BENZ METRIS
17093 vehicles affected
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Risk: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
2017 MERCEDES-BENZ METRIS
84345 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
2017 MERCEDES-BENZ METRIS
15160 vehicles affected
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
2017 MERCEDES-BENZ METRIS
9471 vehicles affected
STEERING
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Risk: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
2017 MERCEDES-BENZ METRIS
12383 vehicles affected
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
2017 MERCEDES-BENZ METRIS
6 vehicles affected
POWER TRAIN:AUTOMATIC TRANSMISSION
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Risk: If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
2017 MERCEDES-BENZ METRIS
7433 vehicles affected
POWER TRAIN:AUTOMATIC TRANSMISSION
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Risk: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
2017 MERCEDES-BENZ METRIS
109 vehicles affected
SUSPENSION:FRONT:WHEEL BEARING
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Metris Vans. The front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching.
Risk: The loss of a front wheel would increase the risk of a crash.
2017 MERCEDES-BENZ METRIS
3 vehicles affected
STEERING:ELECTRIC POWER ASSIST SYSTEM
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Risk: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
2017 MERCEDES-BENZ METRIS
72 vehicles affected
LANE DEPARTURE: BLIND SPOT DETECTION
Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
Risk: If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
2017 MERCEDES-BENZ METRIS
22 vehicles affected
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2017 Mercedes-Benz Metris Vans manufactured September 9, 2016, to September 28, 2016. The affected vehicles have a passenger air bag that may have been manufactured with an incorrect Tether Activation Unit (TAU). As a result, in the event of a crash necessitating deployment of the passenger frontal air bag, the air bag may not vent properly.
Risk: An improperly vented air bag may not protect the front passenger as expected, increasing the risk of injury.
Complaints
2017 MERCEDES-BENZ METRIS
ID: 2117648ELECTRICAL SYSTEM
I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37
2017 MERCEDES-BENZ METRIS
ID: 2117647FORWARD COLLISION AVOIDANCE: WARNINGS
I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37
2017 MERCEDES-BENZ METRIS
ID: 2117646ENGINE
I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37
2017 MERCEDES-BENZ METRIS
ID: 2116504STEERING
Dealer says that Power Steering control unit/steering rack needs to be changed. Looks like same recall was there(17V-595) but my vin number is not in Mercedes system to be fixed. Happens when park. Steering was not working, van needs to be towed. Can you check if that should be part of recall?