2016 MERCEDES-BENZ METRIS Complaints and Recall Information
The 2016 MERCEDES-BENZ METRIS has 7 complaints and 16 recalls filed with NHTSA. Owners most frequently report issues with power steering failure, engine malfunctions related to the crankcase ventilation system, and fuel leaks. These problems have led to safety concerns such as loss of power steering assist and engine stalling while driving.
- Power steering failure. Complaints describe sudden loss of power steering assist while driving, making the vehicle difficult to maneuver at speeds around 40 to 60 mph.
- Steering assist malfunction recall. Some owners are affected by recall 17V595000 covering improperly welded pins in the electric power steering control units that cause loss of power steering assist.
- Crankcase ventilation valve failure. Reports indicate PCV valve and intake line assembly failures causing engine oil leaks and reduced engine functionality with potential for engine failure.
- Camshaft position sensor malfunction. Intake camshaft sensor issues cause loss of engine power due to timing being out of sync by 180 degrees.
- Fuel system leaks. Fuel odors and leaks in the engine compartment related to the lower fuel hose were linked to recall 18V837000 but repairs are not always covered due to previous recall completion or warranty exclusions.
- Check engine light activation. Engine codes such as P052E71 indicate crankcase ventilation valve problems leading to costly repairs.
The vehicle has 16 recalls affecting various systems including the braking system, steering, fuel delivery, electrical modules, and safety restraint components. These recalls address defects that could increase the risk of crash or injury.
- Brake fluid reservoir. Recall 22V066000 affects 28,743 vehicles due to possible detachment of the brake fluid reservoir which can cause leaks and increase crash risk. Dealers will inspect and repair as needed.
- Rearview camera system. Recall 22V099000 affects 17,093 vehicles for a defective memory chip that causes the backup camera image to freeze, raising backup crash risk. Dealers will replace the camera.
- Emergency call system software. Recall 21V055000 covers 84,345 vehicles where communication module software fails to send correct vehicle location after crashes, potentially delaying emergency response. Dealers will update software.
- Front seatbelt pretensioners. Recall 17V244000 involves 305 vehicles where the seatbelt pretensioners may not function properly in a crash, possibly increasing injury risk. Dealers will replace seatbelts.
- Power steering gear assist motor bolts. Recall 19V290000 affects 9,471 vehicles with aluminum bolts that may corrode and fracture, reducing or eliminating power steering assist and increasing crash risk. Steel bolts will replace aluminum ones.
- Fuel hose leaks. Recall 18V837000 covers 12,383 vehicles due to fuel hose leaks at connection points, creating fire hazards. Dealers will replace hoses and clamps.
- Backup battery compartment. Recall 19V715000 affects 15,160 vehicles where battery integration under the passenger seat lacks a cover, risking electrical shorts and fire. Dealers will install covers.
- Transmission support mounting. Recall 18V335000 involves 7,433 vehicles for improperly tightened transmission supports that may damage the driveshaft and cause power loss. Dealers will inspect and repair mounts.
- Rear differential gears weld failure. Recall 16V342000 covers 2 vehicles with risk of weld failure causing loss of power to wheels. Dealers will replace the gears.
- Blind spot monitoring system. Recall 17V148000 affects 72 vehicles where wrong instrumentation disables the blind spot monitoring, increasing crash risk. Dealers will install proper instrument clusters and steering wheels.
Owners dealing with repeated repairs, unresolved recall issues, or safety defects may have rights under their state’s lemon law. They should consider consulting a qualified attorney to discuss their options.
2016 MERCEDES-BENZ METRIS Summary
2016
Model Year
7
Total Complaints
12
Total Recalls
175013
Vehicles Affected
Recalls
2016 MERCEDES-BENZ METRIS
28743 vehicles affected
SERVICE BRAKES, HYDRAULIC:FLUID
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
2016 MERCEDES-BENZ METRIS
17093 vehicles affected
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Risk: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
2016 MERCEDES-BENZ METRIS
84345 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
2016 MERCEDES-BENZ METRIS
15160 vehicles affected
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
2016 MERCEDES-BENZ METRIS
9471 vehicles affected
STEERING
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Risk: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
2016 MERCEDES-BENZ METRIS
12383 vehicles affected
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
2016 MERCEDES-BENZ METRIS
7433 vehicles affected
POWER TRAIN:AUTOMATIC TRANSMISSION
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Risk: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
2016 MERCEDES-BENZ METRIS
3 vehicles affected
STEERING:ELECTRIC POWER ASSIST SYSTEM
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Risk: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
2016 MERCEDES-BENZ METRIS
72 vehicles affected
LANE DEPARTURE: BLIND SPOT DETECTION
Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
Risk: If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
2016 MERCEDES-BENZ METRIS
3 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
Risk: The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
2016 MERCEDES-BENZ METRIS
305 vehicles affected
SEAT BELTS:PRETENSIONER
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Metris vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash.
Risk: If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.
2016 MERCEDES-BENZ METRIS
2 vehicles affected
POWER TRAIN:AXLE ASSEMBLY
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes Benz Metris vehicles manufactured from September 1, 2015, through December 31, 2015. The affected vehicles have rear differential gears that may have been improperly welded.
Risk: The weld may fail and result in a loss of power to the wheels, increasing the risk of a crash.
Complaints
2016 MERCEDES-BENZ METRIS
ID: 2122360STEERING
The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while driving at 40 MPH, the steering wheel seized, and the vehicle became difficult to maneuver. The contact stated that the failure occurred immediately after driving over a speed bump, and the message "Power Steering Assist Malfunction" was displayed. The contact pulled over into a parking lot, and the vehicle was towed to a body shop to be diagnosed. The contact was informed that the power steering wire had overheated, causing a failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V595000 (Steering); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
2016 MERCEDES-BENZ METRIS
ID: 2104273FUEL/PROPULSION SYSTEM
There was a fuel smell emanating from the engine compartment during the vehicle pre-start routine (fuel pump priming). The dealership determined this to be a leak in the lower fuel hose to fuel line of the service connection per NHTSA Campaign Number 18V837000, however they refused to cover the cost of the repair because the recall work was previously completed in 2019. Corporate Mercedes Benz USA also refused to extend any goodwill toward this repair despite acknowledging it is the recall issue because the work was done once and is now considered out of warranty. Recall 18V-837 only requires authorized dealer to inspect and replace as necessary, so I don't know if the previously completed recall work on my van actually resulted in replaced parts or not (I bought this van used after the recall work order was completed). This is a health and safety hazard and Mercedes should have a permanent fix, not give us a part that needs regular expensive maintenance.
2016 MERCEDES-BENZ METRIS
ID: 2090077ENGINE
2016 Metris Engine M274 Check engine light, P052E71 Crankcase ventilation valve- Oil leakage- safety is compromised as this damage causes engine failure. The dealer has confirmed multiple oil leaks and other parts and service is required at extensive cost to me. This is the same damage and failure that passenger models with the M274 engine have an extended warranty available to them- my PASSENGER Metris with the exact same engine is excluded from this extended warranty.
2016 MERCEDES-BENZ METRIS
ID: 2080548ENGINE
position sensor for intake camshaft had a malfunction. Position of intake camshaft implausible. Intake camshaft pick up wheel was not in sync with timing. Antique camshaft was out of sync by 180°. This caused a loss of power and engine functionality while underway.
2016 MERCEDES-BENZ METRIS
ID: 2072905ENGINE
Intake line assembly Crank case ventilation system PCV valve failure
2016 MERCEDES-BENZ METRIS
ID: 2072904FUEL/PROPULSION SYSTEM
Intake line assembly Crank case ventilation system PCV valve failure
2016 MERCEDES-BENZ METRIS
ID: 2055349STEERING
I was driving down a smooth straight highway at 60 mph when the power steering completely failed. After that the van was nearly impossible to turn even a slight amount. If the road had been a bunch of curves I wouldn't have been able to make it to a safe place to pull over. Mercedes had recall campaign #17V595000 that addressed this problem but when I called them they said there are no active recalls for my VIN number. This is a very dangerous failure and I hope you can look into it. Also the van only has 60,000 miles on it. Thanks