2024 MERCEDES-BENZ GLS 450

UNKNOWN OR OTHER

i've purchased brand new 2024 gls 450 mercedes benz and this is the 3rd times i have to bring my car to the mercedes facility to add a quarter of oil and jerky shifting so i dont feel safety and comfortable to drive this car anymore. i need help or my money back, what do i need to do?.

ENGINE

i've purchased brand new 2024 gls 450 mercedes benz and this is the 3rd times i have to bring my car to the mercedes facility to add a quarter of oil and jerky shifting so i dont feel safety and comfortable to drive this car anymore. i need help or my money back, what do i need to do?.

WHEELS

On [XXX], my wife and I were driving our 2023 Mercedes-Benz GLS 450 when I pulled over after sensing vibration on the highway. Upon inspection, all four tires were found to be severely worn, with the right rear tire completely bald and showing exposed steel belts. I have attached photos of the tires. The vehicle had been serviced at Mercedes-Benz of Wesley Chapel, FL at 10,000 miles in January 2025, and the dealer noted the rear tires were at 3–4/32" tread depth. Despite this, we were not warned that the tires were unsafe. The dealership did not contact us, did not send photos, and did not recommend immediate replacement — even though they did follow that protocol on our other vehicle (a GLE 350) serviced the same day. This inconsistency in communication led us to unknowingly drive 4,000 miles — including 60 miles at highway speed — on dangerously unsafe tires. The dealership has admitted the tread depth was low at the time of service but is attempting to shift responsibility despite not alerting us to the risk. This is a serious safety oversight. If we had experienced a tire failure at highway speeds, we could have been injured or killed. This type of service-related negligence should be tracked, as it may indicate broader issues in service safety practices at this and other dealerships. The Dealer refuses to take responsibility for their negligence. I have had other issues with the quality of their service, including a recent engine failure on my GLE 350 while crossing a 4 lane highway. Wesley Chapel Mercedes Benz had serviced the GLE 350 two months earlier, including the ignition system. My wife was driving at the time and could have been hit by on-coming traffic. So I have has two dangerous driving incidents because of Mercedes Benz Wesley Chapel Florida’s Service Department. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Over the past 14 months, the emergency breaking system has gone off approximately 25 times during non-emergency situations. Most of the incidents have been when no other vehicles or impediments are anywhere close by. This has created a very significantly unsafe and ongoing situation for my family which so far are being ignored by Mercedes Benz.