2020 MERCEDES-BENZ GLA 250 Complaints and Recall Information
The 2020 MERCEDES-BENZ GLA 250 has 2 complaints and 237 recalls filed with NHTSA. Owners most frequently report issues with the rear differential assembly and the panoramic sunroof. Complaints include high repair costs and safety concerns related to these defects.
Common Issues- Rear differential defect. Dealers confirmed the rear differential assembly needs replacement due to a common defect, with repair costs estimated at $6100. Mercedes-Benz offers only a partial reimbursement, indicating awareness of the issue.
- Panoramic sunroof failure. The panoramic sunroof shattered suddenly without warning, scattering glass while driving. The sunshade remained undamaged, suggesting an internal cause for the breakage.
The vehicle has 237 recalls affecting various systems including communication modules, fuel system components, and structural roof elements. These recalls address risks ranging from emergency call system failures to potential fire hazards and component detachment.
Recalls- Emergency call system. NHTSA recall 22V365000 affects 242,722 vehicles. A SIM card software error in the communication module can disable the emergency call (eCall) system, preventing occupants from contacting emergency services. The fix is an over-the-air software update or dealer intervention free of charge. There is no Do Not Drive or Park Outside advisory.
- Communication module deactivation. Recall 21V072000 covers 67 vehicles where the communication module might be disabled during service, disabling the eCall system and risking delayed emergency response. Dealers will inspect and reactivate the system at no cost. No Do Not Drive advisory applies.
- Fuel injection system defect. Recall 21V961000 involves 139 vehicles with manufacturing particles trapped between the fuel rail and injectors, causing potential fuel leaks. This defect increases fire risk near ignition sources. Dealers will replace the fuel rail and injectors free of charge. No driving restrictions issued.
- Roof panel bonding. Recall 21V197000 impacts 15,096 vehicles equipped with a panoramic sunroof where the front roof panel may not be properly bonded after repair. The panel could detach, posing a road hazard. Dealers will replace the panel with approved materials at no cost. No Do Not Drive advisory.
- Emergency call location error. Recall 21V058000 affects 1,292,258 vehicles with communication module software that may fail to send the correct vehicle location during a crash. This could lead to emergency responders being dispatched to the wrong location. A free software update is provided via dealers or over-the-air. No driving restrictions apply.
Owners dealing with repeated repairs, safety defects, or unresolved recall issues may have rights under their state’s lemon law. Consulting a qualified attorney can provide guidance on potential remedies related to these persistent defects and recall concerns.
2020 MERCEDES-BENZ GLA 250 Summary
2020
Model Year
2
Total Complaints
5
Total Recalls
1550282
Vehicles Affected
Recalls
2020 MERCEDES-BENZ GLA 250
242722 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
2020 MERCEDES-BENZ GLA 250
139 vehicles affected
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Risk: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
2020 MERCEDES-BENZ GLA 250
67 vehicles affected
COMMUNICATION
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
2020 MERCEDES-BENZ GLA 250
15096 vehicles affected
STRUCTURE:BODY:ROOF AND PILLARS
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
2020 MERCEDES-BENZ GLA 250
1292258 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Complaints
2020 MERCEDES-BENZ GLA 250
ID: 2123041UNKNOWN OR OTHER
Had just gotten on the expressway, when a loud gunshot noise was heard. Out of fear, I ducked down, thinking it had actually been one. However, I heard a lot of wind coming in as if a window was down, when I look up, majority of my panoramic sunroof was gone. No messages or warnings appeared on the dash, and I pulled over to document photos and videos. The shade below the sunroof was not damaged, seems to be an internal force that made it explode and shatter into a thousand pieces.
2020 MERCEDES-BENZ GLA 250
ID: 2097135FUEL/PROPULSION SYSTEM
Problem has been confirmed by dealer that the rear differential assembly needs to be replaced. This is a very common defect with gla250’s. It been recalled in the past and Mercedes Benz is putting many drivers at risk. The estimated to replace is $6100! Mercedes Benz corporation refuses to replace the part only offering $1300. That is submission that they are aware something is wrong. I don’t feel safe driving a 2020 car. There have been many class action suits but there needs to be another investigation and recall which MB knows there is a problem and hazard