2023 MERCEDES-BENZ EQB 250+

UNKNOWN OR OTHER

Prior to the recall this vehicle has had two incidents where it had to be brought into the dealership. One of those incidents caused the SUV to be in the shop for approx. a month where the battery was not holding a charge/could not be charged and the manufacture in Germany had to be contacted. The second time I driving out of town and the battery was fully charged (280 miles) for a 180 mile trip and by the time I arrived at my destination I had 30 miles remaining for a charge. I ran out of battery and had to be towed to another charging station because it failed to hold a charge at the station it was taken too. I informed the dealership then I did not feel safe in the vehicle and wanted to initiate a buy back. Mercedes informed me that the battery life could fluctuate depending on extreme hot or cold. The first time it was in the shop was October and the second was February approx. I reached out to the dealership when I became aware of the recall and said I wanted to be released from the lease and they stated they would look into a buy back and when the legal team contacted me the letter that was sent on May 4th stated that there was not enough repairs attempted on the vehicle to qualify. The letter did not address the open recall. When speaking to Mercedes Benz recall department they did admit that there is no remedy anticipated for the open recall. I have attempted to reach out and not received an answer to discuss options from Mercedes. They have ceased communicating with me about options I have connected to the recall.