2018 MERCEDES-BENZ E 400 Complaints and Recall Information
The 2018 MERCEDES-BENZ E 400 has 1 complaint and 119 recalls filed with NHTSA. The sole complaint involves blistering tread on the front tires, which was diagnosed by an independent mechanic as tire failure. The failure occurred at approximately 4,000 miles and involved replacement tires. The cause of the tire defect remains undetermined.
Common Issues- Tire failure. Front tires showed blistering tread leading to failure, requiring replacement within low mileage.
The vehicle is subject to numerous recalls affecting various components including tires, seat belts, steering, communication systems, and airbags. These recalls address safety defects that impact vehicle operation and occupant protection.
Recalls- Tires. (NHTSA 25V023000) About 165 vehicles have tires marked with incorrect maximum inflation pressure that may not meet strength requirements. These tires may fail under pressure, increasing crash risk. Dealers will inspect and replace tires free of charge.
- Rearview camera display. (NHTSA 22V232000) Over 126,000 vehicles may have software errors causing the rearview camera image not to display, reducing rear visibility. Dealers will update software at no cost.
- Front seat belts. (NHTSA 19V788000) Nearly 30,000 vehicles may incorrectly detect seat belts as unfastened, disabling the PRE-SAFE system and pretensioners, raising injury risk. Dealers will inspect and replace front seat belt buckles if needed free of charge.
- Emergency call system. (NHTSA 21V058000) Over 1.2 million vehicles have communication module software that may send incorrect location data in a crash, delaying emergency response. Updates are provided free by dealers or OTA.
- Emergency call deactivation. (NHTSA 21V072000) About 67 vehicles could have the emergency call system deactivated during service, preventing emergency calls and increasing injury risk. Dealers will inspect and reactivate the system without charge.
- Seat belt warning system. (NHTSA 20V449000) Around 56 vehicles with replaced instrument clusters may lack audible warning for unbuckled front seat belts, raising injury risk. Software updates are provided free by dealers.
- Steering coupling. (NHTSA 18V872000) Two vehicles may have improperly locked steering coupling risking loss of steering ability. Dealers will inspect and correct the coupling as necessary at no cost.
- Child seat anchoring system. (NHTSA 18V513000) Thirty-nine vehicles may have improperly installed ISOFIX consoles that could detach in a crash, increasing injury risk. Dealers will inspect and replace where needed free of charge.
- Steering rack locknut. (NHTSA 18V850000) Over 6,300 vehicles have a risk of steering rack locknut breaking under high load, possibly causing steering to stick. Dealers will replace the steering rack at no cost.
- Front seatbacks. (NHTSA 19V130000 and 18V207000) Over 26,000 vehicles may have front seatbacks that do not properly lock, potentially folding forward in a crash. Dealers will inspect and replace the seatback locks as necessary free of charge.
- Rear spoiler. (NHTSA 19V676000) Approximately 4,700 vehicles may have rear spoilers prone to detachment, posing road hazards. Dealers will inspect and correct spoiler mounting free of charge.
- Occupant classification system. (NHTSA 18V515000) About 345 vehicles may have improperly calibrated occupant classification systems that fail to deactivate front passenger airbags with child seats, increasing injury risk. Dealers will replace the passenger seat cushion at no cost.
Owners dealing with repeated repairs, unresolved safety defects, or ongoing recall issues with the 2018 MERCEDES-BENZ E 400 may have rights under their state lemon laws. Consulting a qualified attorney experienced in consumer protection is advisable for guidance on potential remedies.
2018 MERCEDES-BENZ E 400 Summary
2018
Model Year
1
Total Complaints
13
Total Recalls
1485958
Vehicles Affected
Recalls
2018 MERCEDES-BENZ E 400
165 vehicles affected
TIRES
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 E 400 Cabriolet, E 400 Coupe, 2019 E 450 Cabriolet, and E 450 Coupe vehicles. The tires were incorrectly marked with the wrong maximum inflation pressure and may not meet the strength requirements for the stated pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 139, "New Pneumatic Radial Tires for Light Vehicles."
Risk: Tires inflated to an incorrect maximum pressure may have insufficient strength, allowing the tires to fail and increasing the risk of a crash.
2018 MERCEDES-BENZ E 400
126443 vehicles affected
BACK OVER PREVENTION:DISPLAY FUNCTION
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
2018 MERCEDES-BENZ E 400
67 vehicles affected
COMMUNICATION
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
2018 MERCEDES-BENZ E 400
1292258 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
2018 MERCEDES-BENZ E 400
56 vehicles affected
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300, C300 Coupe, CLS450, E450 Coupe and S450, 2017-2019 E300, 2018 E400 Coupe, E400 Stationwagon, and 2018-2019 S560 vehicles that have previously had the instrument cluster replaced. The software in the replaced instrument cluster may cause the seat belt warning system to not operate properly, only displaying a solid warning light if either the driver or passenger seat belt is unfastened, instead of a blinking light with an audible tone.
Risk: Without the audible tone and blinking warning light to remind the front seat occupants that their seat belts are not buckled, they may forget to buckle their seat belt, increasing their risk of injury in the event of a crash.
2018 MERCEDES-BENZ E 400
29720 vehicles affected
SEAT BELTS
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 E400 Wagon 4MATIC, E400 4MATIC, E43 AMG 4MATIC, 2018-2019 E63S AMG 4MATIC Wagon, E63 AMG 4MATIC Wagon, E300, E300 4MATIC, GLC63S Coupe AMG 4MATIC, 2019 CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E450 Wagon, E53 AMG 4MATIC, GLC300, GLC63 AMG Coupe 4MATIC, G550 4MATIC, G63 AMG, GLC300 Coupe 4MATIC, GLC300 4MATIC, GLC350e 4MATIC, GLC43 AMG Coupe 4MATIC, GLC43 AMG 4MATIC, GLC63 AMG 4MATIC, GT63 AMG four-door 4MATIC, and GT63S AMG four-door 4MATIC vehicles. Although correctly fastened, the front seat belts may be inaccurately detected as being unfastened, which may cause the electric PRE-SAFE®-function and the pretensioner to be deactivated.
Risk: The electric PRE-SAFE®-function and the seat belt pretensioners may not deploy during a crash, increasing the risk of injury.
2018 MERCEDES-BENZ E 400
4765 vehicles affected
STRUCTURE:BODY
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 E450 4MATIC Wagon, 2017-2018 E400 4MATIC Wagon, and 2018-2019 E63S 4MATIC Wagon vehicles. The rear spoiler may detach.
Risk: If the spoiler detaches while driving, it can become a road hazard, increasing the risk of a crash.
2018 MERCEDES-BENZ E 400
22637 vehicles affected
SEATS
Mercedes-Benz USA, LLC (Mercedes) is recalling certain 2017-2018 Mercedes-Benz C300 Cabriolet, C300 Coupe, AMG C43 Coupe, C300 4MATIC Cabriolet, C300 4MATIC Coupe, AMG C43 Cabriolet, AMG C63 Cabriolet, AMG C63 Coupe, AMG C63 S Cabriolet and AMG C63 S Coupe vehicles and 2018 Mercedes-Benz E400 Coupe, E400 Cabriolet, E400 4MATIC Cabriolet and E400 4MATIC Coupe vehicles. The seatbacks of the front seats may not properly lock on the right side of the seat.
Risk: If the seatback does not properly lock, in the event of a crash, the seatbacks may fold forward, increasing the risk of injury.
2018 MERCEDES-BENZ E 400
6373 vehicles affected
STEERING:RACK AND PINION:RACK
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 Mercedes Benz C300, 2017-2019 C300 Cabrio, C300 Coupe, C63 Cabrio, 2015 C63S AMG, 2018-2019 C300, C350e, C63 AMG, C63S AMG Cabrio, 2018 C63 AMG Cabrio, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, E300, E400 Cabrio, E400 Coupe, 2019 CLS450, E450 Cabrio, and E450 Coupe rear-wheel drive vehicles. A locknut in the steering rack may break under high load, possibly causing the steering to become stuck in one position.
Risk: A car that cannot be properly steered has an increased risk of a crash.
2018 MERCEDES-BENZ E 400
39 vehicles affected
CHILD SEAT:LATCH STRAP
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz E400 Cabrio and E400 4Matic Cabrio vehicles. The child seat anchoring system (ISOFIX) in these vehicles may not have been properly installed. As a result, in the event of a crash, the ISOFIX console may partially detach from the car body.
Risk: If the ISOFIX console partially detaches in a crash, it can increase the risk of injury for a child in a child seat.
2018 MERCEDES-BENZ E 400
3088 vehicles affected
SEATS
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2018 C43 AMG 4Matic Coupe, C300 Coupe, C300 4Matic Coupe, C300 4Matic Cabriolet, C300 Cabriolet, C43 AMG 4Matic Cabriolet and C63S AMG Cabriolet, 2017 C63 AMG Cabriolet, C63S AMG Coupe and C63 AMG Coupe, 2018 E400 Coupe and E400 4Matic Coupe vehicles. The seatbacks of the front seats may not properly lock on the right side of the seat.
Risk: If the seatback does not properly lock, in the event of a crash, the seatbacks may fold forward, increasing the risk of injury.
2018 MERCEDES-BENZ E 400
2 vehicles affected
STEERING
Mercedes-Benz USA, LLC (MBUSA) is recalling one 2018 Mercedes-Benz E400 Coupe and one C300 4Matic Coupe. The steering coupling may not have been correctly locked during manufacturing.
Risk: If the steering connection was not properly locked, the mechanical connection between the steering wheel and steering rack may come loose, reducing steering ability and increasing the risk of a crash.
2018 MERCEDES-BENZ E 400
345 vehicles affected
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz E300, E300 4Matic, E43 AMG 4Matic, E400 4Matic, E63S AMG 4Matic+, and 2019 CLS450 4Matic vehicles. The Occupant Classification System (OCS) may not be properly calibrated, resulting in the front passenger air bag not being deactivated if a child seat is in the front seat.
Risk: If a child seat is in the front seat and the passenger air bag is not deactivated, in the event of a crash, it can increase the risk of injury.
Complaints
2018 MERCEDES-BENZ E 400
ID: 2104765TIRES
The contact owns a 2018 Mercedes-Benz E400, equipped with Kumho Tires, Tire Line: Majesty Solus, Tire Size: 245/40/ZR19, DOT Number: 1Y07TYCJ9. The contact stated that upon inspection, it was discovered that tread on the front tires were blistering. The cause of the failure had not yet been determined. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the front tires had failed and needed to be replaced. The tires were not replaced. The manufacturer was notified of the failure. The tires were replacement tires. The tire failure mileage was 4,000. The vehicle failure mileage was unknown. The VIN was not available.