2013 MERCEDES BENZ C300 Complaints and Recall Information

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

COMMUNICATION

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.

Risk: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

AIR BAGS:FRONTAL

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Risk: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

STRUCTURE:BODY

The interior door handle of the driver's side door snapped, which does not allow the driver to open the door at all. In the event of a crash, fire, or emergency, the door can only be opened from the exterior. This is a widespread issue with this model of car, which Mercedes-Benz is very aware of. There are hundreds of videos and online discussions of this common saferty issue that Mercedes refuses to make right. This is a risk for the safety of all drivers of these vehicles. The car has been inspected and confirmed by a MB dealer. There were no warning indications before or after this happened. Mercedes Benz wants $1200 to fix this obvious defect.

ELECTRICAL SYSTEM

The contact owns a 2013 Mercedes-Benz C300. The contact stated that while attempting to start the vehicle, the vehicle failed to respond as intended. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that engine oil had traveled through the wiring harness causing the ECU to fail. The vehicle was not repaired. The manufacturer was notified of the failure and offered to cover a portion of the repair cost. The approximate failure mileage was 160,000.

ENGINE

The contact owns a 2013 Mercedes-Benz C300. The contact stated that while attempting to start the vehicle, the vehicle failed to respond as intended. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that engine oil had traveled through the wiring harness causing the ECU to fail. The vehicle was not repaired. The manufacturer was notified of the failure and offered to cover a portion of the repair cost. The approximate failure mileage was 160,000.

ENGINE

The contact owns a 2013 Mercedes-Benz C300. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the timing chain tensioners were faulty and needed to be replaced. The vehicle was not repaired. The contact had experienced the failure with the timing chain tensioner on three separate occasions. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

ENGINE

THIS IS THE SECOND TIMING CHAIN TIMING CHAIN TENSIONER THAT HAS GONE BAD. EVEN THOUGHT THERE HAVE BEEN MANY PROBLEMS REPORTED, MERCEDES WILL NOT ACKNOWLEDGE THIS AS A RECALL PROBLEM. MY SAFTY IS AT RISK IF MY ENGINE BECOMES DISABLED ON THE HYWAY.

SUSPENSION

Recently my Mercedes has been pulling and swaying to the side while breaking even at low speeds.Yesterday I got my 2 front tires replaced and asked them to take a look at what could be causing my rear end to pull.When I returned to pick up my car they informed me my rear subframe was completely decayed/rusted through and not safe to continue driving.

ELECTRICAL SYSTEM

The contact owns a 2013 Mercedes-Benz C300. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that after several attempts, the vehicle started. The security alert warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the anti-theft module had failed and needed to be replaced. The vehicle had not been repaired, and the failure persisted. The manufacturer was not informed of the failure. The failure mileage was unknown.

FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK

The contact owns a 2013 Mercedes-Benz C300. The contact stated that the fuel tank was leaking after refueling. The fuel had leaked out to half tank. The Fire Department was called, but no assistance was provided. The contact stated that there was a puddle of fuel in the driveway. Additionally, the passenger’s air bag warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the sensor in the module needed to be replaced. The vehicle was repaired. Additionally, the dealer confirmed that the leak was coming from the filler tube entering the fuel tank. The dealer recommended replacing the fuel tank. The vehicle was not repaired. The manufacturer was contacted and confirmed that there were no recalls on the VIN. The failure mileage was approximately 90,000.

AIR BAGS

The contact owns a 2013 Mercedes-Benz C300. The contact stated that the fuel tank was leaking after refueling. The fuel had leaked out to half tank. The Fire Department was called, but no assistance was provided. The contact stated that there was a puddle of fuel in the driveway. Additionally, the passenger’s air bag warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the sensor in the module needed to be replaced. The vehicle was repaired. Additionally, the dealer confirmed that the leak was coming from the filler tube entering the fuel tank. The dealer recommended replacing the fuel tank. The vehicle was not repaired. The manufacturer was contacted and confirmed that there were no recalls on the VIN. The failure mileage was approximately 90,000.

FUEL/PROPULSION SYSTEM

Fuel tank is leaking at connection between fill tube and tank. Multiple recalls have been issued apparently for similar problems with cars of other years. With less than 1/2 tank, the fuel leak is not as pronounced. With the tank full, the tank drips fuel. Fire department in Riverside was called and confirmed issue. Upon bringing vehicle to Clearwater Mercedes and other mechanics, the problem was confirmed. Dealership says that Mercedes Benz denies that the problem is theirs to resolve. Dealership fixed other issue that was not producing symptoms but stated that the cost to resolve was $5000.00 (about the value of the car at this point).

EXTERIOR LIGHTING

LEFT TAIL LIGHTS BURNING OUT DUE TO OVERHEATED WIRES