2019 MERCEDES-BENZ AMG GLS63 Complaints and Recall Information
The 2019 MERCEDES-BENZ AMG GLS63 has 1 complaint and 184 recalls filed with NHTSA. Owners most frequently report issues related to the Active Curve System, which includes oil leaks that increase the risk of fire. The complaint was confirmed by a dealer diagnostic and is linked to a suspension component defect.
Common Issues- Active Curve System malfunction. Oil leaks within the suspension system create a fire hazard due to the presence of an ignition source. The problem triggered a warning message and was diagnosed by an authorized dealer.
There are 184 recalls affecting various systems on the vehicle. These recalls mainly concern software and communication system defects that impact emergency notification and vehicle safety functions.
Recalls- Communication system defects. (NHTSA campno 22V365000) Affecting 242,722 vehicles including the 2019 AMG GLS63. The SIM card software in the communication module can fail, disabling the emergency call (eCall) system. This prevents occupants from contacting emergency services after a crash, heightening the risk of injury. The fix involves a free Over-the-Air software update or dealer service. No "Do Not Drive" or "Park Outside" advisories apply.
- Emergency call location error. (NHTSA campno 21V058000) Affecting 1,292,258 vehicles including this model. The communication module software may send incorrect vehicle location information during a crash, causing emergency responders to be dispatched to the wrong place and increasing injury risk. Mercedes-Benz will update the software free via dealer or OTA. No driving restrictions apply.
- Suspension system oil leak. (NHTSA campno 18V272000) Confirmed recall linked to the complaint. Oil leaks in the Active Curve suspension system create fire risks if exposed to an ignition source. This defect has been identified and under recall by Mercedes-Benz USA.
Owners facing repeated repairs for fire risk defects, or those affected by unresolved safety recalls impacting emergency systems, may have rights under state lemon laws. Consulting a legal professional on lemon law options could be advisable.
2019 MERCEDES-BENZ AMG GLS63 Summary
2019
Model Year
1
Total Complaints
2
Total Recalls
1534980
Vehicles Affected
Recalls
2019 MERCEDES-BENZ AMG GLS63
242722 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
2019 MERCEDES-BENZ AMG GLS63
1292258 vehicles affected
ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Complaints
2019 MERCEDES-BENZ AMG GLS63
ID: 2102458SUSPENSION
What component or system failed or malfunctioned, and is it available for inspection upon request? Active Curve System Malfunction. How was your safety or the safety of others put at risk? The leaking of oil in the presence of an ignition source can increase the risk of a fire. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Euro Motorcars Devon Mercedes-Benz. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, a diagnostic was done highlighting the problem. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, Active Curve System Malfunction. Oil in the Active Curve System is leaking. This leaking oil, in the presence of an ignition source, increases the risk of a fire. This recall is also affecting my vehicle. I had a diagnostic done at the Mercedes dealer, and it revealed the same issue as in the previous year, 2017. NHTSA Campaign Number: 18V272000 Manufacturer: Mercedes-Benz USA, LLC. Components: SUSPENSION