MERCEDES-BENZ A 220

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 A220, 2020 CLA250, GLB250, AMG A35, AMG CLA45, AMG CLA35, and 2021 GLA250 vehicles. The vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection gauge might not be included in the owner's manual. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."

Risk: Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.

EXTERIOR LIGHTING:HEADLIGHTS

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 A220, GLA250, and AMG GLA35 vehicles. The headlights may be incorrectly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk: Incorrectly adjusted headlights can reduce the visibility of oncoming traffic, increasing the risk of a crash.

BACK OVER PREVENTION:DISPLAY FUNCTION

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

ELECTRICAL SYSTEM:SOFTWARE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

ELECTRICAL SYSTEM:SOFTWARE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

STEERING

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 AMG GLB35, 2019-2020 A220, and 2020 GLB250 vehicles. The integral carrier that supports the front axle may corrode, causing it to fail.

Risk: Front axle carrier failure may result in a loss of steering control, increasing the risk of a crash.

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.

Risk: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.

CHILD SEAT

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 A220, A35 AMG, and CLA250 vehicles. The child seat anchoring system (ISOFIX) may be missing the right-side anchoring bar from the ISOFIX bracket on the right-rear seat.

Risk: If the anchoring bar is missing from the ISOFIX bracket, the child restraint cannot be properly secured to the seat using the ISOFIX securing system, increasing the risk of injury for a child in that seat.

ELECTRICAL SYSTEM:SOFTWARE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

ELECTRICAL SYSTEM

August 2024 the dealership had my vehicle for over a month for major engine repairs after the motor mount snapped on the freeway and since then I only drove 3661 miles and I’m now convinced that they miss diagnosed and missed something It never drove the same after so on June 24th I was driving home and the engine seized and almost ejected me from the vehicle and I thank god for seatbelts The car was towed to the dealership and no loaner nor communication for 3 weeks Then tried to charge me $5000 then $3500 to do a teardown after telling me a week ago that I have catastrophic engine failure that is not fixable at all Last Thursday and Friday they did teardown to see what caused this and I am covered under warranty The service manager called me yesterday morning stating it is the 2 rod bearing that caused bright gold metal shavings in my engine oil that caused a catastrophic engine failure I requested that the service manager send me the written report so I can see He said nope it’s internal between him and Mercedes USA 🇺🇸 I explained I am the rightful owner of this vehicle and I have the right to know but more importantly I am scared and feel very unsafe to drive that vehicle again especially after the 2 times in under a year and now what about my transmission and other major components of my car Also I know they will report this car as a salvage or engine replacement under warranty on carfax which hurts the value of my car I did write a demand letter last night to Mercedes Benz consumer affairs and Mercedes USA 🇺🇸 to get me that information to protect my legal rights, warranty and resale value of my car Can you help N before the 2 major and catastrophic engine failure The electrical motor went out 2 x and had to be replaced Air bags The sunroof needed a complete replacement due to electrical Steering issues Suspension Major tire pressure issues

POWER TRAIN

August 2024 the dealership had my vehicle for over a month for major engine repairs after the motor mount snapped on the freeway and since then I only drove 3661 miles and I’m now convinced that they miss diagnosed and missed something It never drove the same after so on June 24th I was driving home and the engine seized and almost ejected me from the vehicle and I thank god for seatbelts The car was towed to the dealership and no loaner nor communication for 3 weeks Then tried to charge me $5000 then $3500 to do a teardown after telling me a week ago that I have catastrophic engine failure that is not fixable at all Last Thursday and Friday they did teardown to see what caused this and I am covered under warranty The service manager called me yesterday morning stating it is the 2 rod bearing that caused bright gold metal shavings in my engine oil that caused a catastrophic engine failure I requested that the service manager send me the written report so I can see He said nope it’s internal between him and Mercedes USA 🇺🇸 I explained I am the rightful owner of this vehicle and I have the right to know but more importantly I am scared and feel very unsafe to drive that vehicle again especially after the 2 times in under a year and now what about my transmission and other major components of my car Also I know they will report this car as a salvage or engine replacement under warranty on carfax which hurts the value of my car I did write a demand letter last night to Mercedes Benz consumer affairs and Mercedes USA 🇺🇸 to get me that information to protect my legal rights, warranty and resale value of my car Can you help N before the 2 major and catastrophic engine failure The electrical motor went out 2 x and had to be replaced Air bags The sunroof needed a complete replacement due to electrical Steering issues Suspension Major tire pressure issues

ENGINE

August 2024 the dealership had my vehicle for over a month for major engine repairs after the motor mount snapped on the freeway and since then I only drove 3661 miles and I’m now convinced that they miss diagnosed and missed something It never drove the same after so on June 24th I was driving home and the engine seized and almost ejected me from the vehicle and I thank god for seatbelts The car was towed to the dealership and no loaner nor communication for 3 weeks Then tried to charge me $5000 then $3500 to do a teardown after telling me a week ago that I have catastrophic engine failure that is not fixable at all Last Thursday and Friday they did teardown to see what caused this and I am covered under warranty The service manager called me yesterday morning stating it is the 2 rod bearing that caused bright gold metal shavings in my engine oil that caused a catastrophic engine failure I requested that the service manager send me the written report so I can see He said nope it’s internal between him and Mercedes USA 🇺🇸 I explained I am the rightful owner of this vehicle and I have the right to know but more importantly I am scared and feel very unsafe to drive that vehicle again especially after the 2 times in under a year and now what about my transmission and other major components of my car Also I know they will report this car as a salvage or engine replacement under warranty on carfax which hurts the value of my car I did write a demand letter last night to Mercedes Benz consumer affairs and Mercedes USA 🇺🇸 to get me that information to protect my legal rights, warranty and resale value of my car Can you help N before the 2 major and catastrophic engine failure The electrical motor went out 2 x and had to be replaced Air bags The sunroof needed a complete replacement due to electrical Steering issues Suspension Major tire pressure issues

UNKNOWN OR OTHER

My 2020 Mercedes-Benz A-Class has experienced a recurring and extremely dangerous transmission malfunction beginning around 15,000 miles and continuing through 75,000 miles. While driving on both highways and main streets, the car would suddenly stall and shift itself into neutral. A warning message would appear on the dash saying “Cannot reverse – take to dealer.” The gas pedal would become unresponsive, and although I would try to shift back into Drive, the car would not move. The vehicle would slowly lose power and come to a stop in the middle of the road/highway, leaving me completely stranded in traffic with no safe way to move the car. On one occasion, I panicked while stopped in the road and attempted to switch into manual mode with paddle shifters and back to Drive — this briefly worked and allowed me to coast to a safe location. However, on the most recent and most dangerous incident, the car showed cannot reverse take to dealer the switch to “Transmission Malfunction – Stop Vehicle” and no tricks worked. I was stuck in traffic on the highway,for a few minutes unable to drive, until I turned the vehicle off and on multiple times, after which it allowed me to shift back into Drive and exit the roadway. Experiencing the worse anxiety I’ve ever felt in my life as I was just thinking I was going to get hit at full speed and die. This issue has happened multiple times and created life-threatening situations every time and emotional stress. Mercedes-Benz has acknowledged the defect by approving a manufacturer buyback, but the defect has never been fully repaired as of yet. My car is still at dealer. I am filing this complaint to alert NHTSA of this recurring and unsafe issue in the 2020 Mercedes-Benz A-Class. Other drivers may experience the same malfunction, and this could result in serious accidents or fatalities if not addressed through investigation or recall.

ENGINE

My 2020 Mercedes-Benz A-Class has experienced a recurring and extremely dangerous transmission malfunction beginning around 15,000 miles and continuing through 75,000 miles. While driving on both highways and main streets, the car would suddenly stall and shift itself into neutral. A warning message would appear on the dash saying “Cannot reverse – take to dealer.” The gas pedal would become unresponsive, and although I would try to shift back into Drive, the car would not move. The vehicle would slowly lose power and come to a stop in the middle of the road/highway, leaving me completely stranded in traffic with no safe way to move the car. On one occasion, I panicked while stopped in the road and attempted to switch into manual mode with paddle shifters and back to Drive — this briefly worked and allowed me to coast to a safe location. However, on the most recent and most dangerous incident, the car showed cannot reverse take to dealer the switch to “Transmission Malfunction – Stop Vehicle” and no tricks worked. I was stuck in traffic on the highway,for a few minutes unable to drive, until I turned the vehicle off and on multiple times, after which it allowed me to shift back into Drive and exit the roadway. Experiencing the worse anxiety I’ve ever felt in my life as I was just thinking I was going to get hit at full speed and die. This issue has happened multiple times and created life-threatening situations every time and emotional stress. Mercedes-Benz has acknowledged the defect by approving a manufacturer buyback, but the defect has never been fully repaired as of yet. My car is still at dealer. I am filing this complaint to alert NHTSA of this recurring and unsafe issue in the 2020 Mercedes-Benz A-Class. Other drivers may experience the same malfunction, and this could result in serious accidents or fatalities if not addressed through investigation or recall.

UNKNOWN OR OTHER

I have had numerous issues with my 2019 A220. At 92k mi my cylinder head had to be replaced. My check engine light came on and they said there was a cylinder head leak. At 108k miles I had to have it replaced yet again because my car lost power driving uphill when shifting between 4th and 5th gear. Now at 112k mi the check engine light came on and sure enough they need to replace all 4 ignition coils… Additionally, I have issues with my air vents. They will frequently send air out of a section I have turned off (ex. turn air on my upper body and it sends air to my feet instead). Somewhat related but whenever I turn my car off it makes a lot of strange noises on the inside of the car by my entertainment center, almost similar to a stomach grumbling/farting noises. Lastly, I’ve had issues with trying to close my windows and they’ll close fully but then drop down half an inch or so afterward.

ENGINE

I have had numerous issues with my 2019 A220. At 92k mi my cylinder head had to be replaced. My check engine light came on and they said there was a cylinder head leak. At 108k miles I had to have it replaced yet again because my car lost power driving uphill when shifting between 4th and 5th gear. Now at 112k mi the check engine light came on and sure enough they need to replace all 4 ignition coils… Additionally, I have issues with my air vents. They will frequently send air out of a section I have turned off (ex. turn air on my upper body and it sends air to my feet instead). Somewhat related but whenever I turn my car off it makes a lot of strange noises on the inside of the car by my entertainment center, almost similar to a stomach grumbling/farting noises. Lastly, I’ve had issues with trying to close my windows and they’ll close fully but then drop down half an inch or so afterward.

ELECTRICAL SYSTEM

I have had numerous issues with my 2019 A220. At 92k mi my cylinder head had to be replaced. My check engine light came on and they said there was a cylinder head leak. At 108k miles I had to have it replaced yet again because my car lost power driving uphill when shifting between 4th and 5th gear. Now at 112k mi the check engine light came on and sure enough they need to replace all 4 ignition coils… Additionally, I have issues with my air vents. They will frequently send air out of a section I have turned off (ex. turn air on my upper body and it sends air to my feet instead). Somewhat related but whenever I turn my car off it makes a lot of strange noises on the inside of the car by my entertainment center, almost similar to a stomach grumbling/farting noises. Lastly, I’ve had issues with trying to close my windows and they’ll close fully but then drop down half an inch or so afterward.

ELECTRICAL SYSTEM

August 2024 Engine mount broke and almost crashed my car the dealership did this: Rear engine support replace Remove/install complete wheel Engine compartment paneling, bottom Centre remove/install The torque struts were replaced N torque strut fasteners It had 38,195 miles I had engine trouble while driving on June 24th and towed it to dealership It has 41.856 not even 3661 The brakes locked and almost ejected me from car thank god for seatbelts Towed to dealership and they tell me a week and a couple days later saying it has catastrophic engine failure They have had my car almost 2 weeks no loaner no response until I kept showing up at dealership I want a buyback or a complete replacement due to the car is unsafe to drive and I’m positive it has something to due with previous work they did or didn’t diagnose previous issue properly or used faulty parts