2019 MAZDA CX-9

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.

Risk: Fuel pump failure may cause an engine stall, increasing the risk of a crash.

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

I am reporting a serious safety issue involving a defective suspension part (lower control arm) manufactured by Dorman and purchased from an online auto parts retailer. On October 7, 2024, I ordered a Dorman lower control arm for my vehicle and had it professionally installed on November 7, 2024 at Johnston and Magwood Wheels & Tires. On November 8, 2024, at approximately 5:40 p.m., while I was driving and made a hard brake, I suddenly lost steering control and my front left wheel collapsed. Fortunately, I was the only one in the car and managed to avoid an accident. My vehicle had to be towed to a nearby shop (Kal Tire) and was later sent back to the original shop for further inspection. On November 12, technicians confirmed that the newly installed lower control arm had failed, which caused serious damage to the suspension. I paid $1,774.10 in repairs in order to make the car safe to drive again. This is extremely dangerous — if I had been driving on a highway or with passengers, it could have resulted in a major accident or injuries. When I contacted the retailer about the warranty, they only offered to refund the part itself and refused to take responsibility for the damages caused by this defective product. I believe this part should be investigated for safety defects. When I searched online, I noticed Dorman has had similar recalls on control arms, which makes me even more concerned. I am reporting this incident to NHTSA in hopes that you will look into this part to protect public safety.

ENGINE

While driving on highway I get a message on my dashboard "High Engine Temperature/Engine Output may be limited" warning message. I pullover and see that the cooland is low. I wait for thee car to cool down and fill with coolant. After 5 minutes of driving, get the same message on dash. I had car towed to Martin Mazda in Delaware. Diagnosis is that I need a new EGR valve and new engine $13,000. How coincidental it has the same symptoms as described in TSB and manifests itself differently and not covered? I even had my vehicle towed to John Kennedy Mazda in Pennsylvania and diagnosis is coolant is leaking into my engine. Too much of a coincidence and I am not the only Mazda owner experiencing this. My car is part of the VIN for the Mazda Powertrain Warranty Extension Technical Service Bulletin 01-002/23 (Feb. 10, 2023). The Mazda Techs are trained to not diagnose as such not to be covered under the warranty due to the enormous economic strain it will put on Mazda corporation. Mazda gets around the class action suits by offering the Warranty Extension but not honoring it. Mazda needs to own up to their mistake and turn this Warranty Extenions TSB into an actual Recall. Will it take an actual stall of the Mazda affected vehicle on the highway causing deaths for some corrective action to be taken?

POWER TRAIN

Vehicle jumps while driving. And sometimes stalls.

SUSPENSION

Failed water pump, blown head gasket, major coolant leak, and warped head causing the vehicle to overheat and die when coming to a stop. Vehicle died when stopped in construction on a highway and we were nearly rear-ended. Vehicle never showed check engine light and temperature gauge never showed that vehicle was overheating but significant damage was caused to the engine from “excessive temperatures.” Failure of warning signals allowed us to continue driving the car with a significant engine issue. Now the entire engine needs replaced at only 83,000 miles. Car was diagnosed by licensed independent repair shop. Additionally, front struts went out at approximately 40,000 miles making the car wobble at higher speeds. Was inspected and replaced by dealership.

ENGINE

Failed water pump, blown head gasket, major coolant leak, and warped head causing the vehicle to overheat and die when coming to a stop. Vehicle died when stopped in construction on a highway and we were nearly rear-ended. Vehicle never showed check engine light and temperature gauge never showed that vehicle was overheating but significant damage was caused to the engine from “excessive temperatures.” Failure of warning signals allowed us to continue driving the car with a significant engine issue. Now the entire engine needs replaced at only 83,000 miles. Car was diagnosed by licensed independent repair shop. Additionally, front struts went out at approximately 40,000 miles making the car wobble at higher speeds. Was inspected and replaced by dealership.