2024 MAZDA CX-5 Complaints and Recall Information

VEHICLE SPEED CONTROL

The contact owns a 2024 Mazda CX-5. The contact stated that while his wife was entering the garage, at an undisclosed speed, the vehicle suddenly accelerated; the brake pedal was applied but failed to respond, and it crashed into the refrigerator. The contact was concerned that the failure could have occurred while children were at play. No warning lights illuminated. There were no reported injuries, airbag deployments, fires, or police reports filed. There was a tire imprint on the garage floor. The contact called the local dealer, who scheduled an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case and confirmed there was no recall coverage. The failure mileage was approximately 10,000.

STRUCTURE:BODY

The windshield on the 2024 Mazda CX5 produces a clicking rattling noise when driving at new speed. I have taken it to Mazda for inspection and they say the windshield is fine. I have noticed I can get the noise to stop by apply pressure onto the windshield from inside the car. Other people have noticed this issue too. I had a suspicion the windshield is not installed well on the car The solution was to get a new windshield which is installed well. The windshield is a structural part of the car, and to know it could not be secured well is concerning.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Go down road, straight, less than 40, automatic braking system we off with no one in front of me or in lane next to me

VEHICLE SPEED CONTROL

Straight to the point, I backed the vehicle up, pushed the brake peddle in and shifted into park. The engine begun to increase in RPMs and I could hear the engine load increase, maybe about 2,000 to 5,000 rpms higher than idle or first start building vacuum idle, as if I was pushing on the accelerator. I literally looked down at the peddles, as I was just doing a quick spot change in my driveway, the accelerator did not appear to be stuck or in contact with the aftermarket winter weather plastic floor mat. I decompressed the brake peddle again and shifted the car from P to D and the engine went to its normal baseline idling RPMs and sound. I put it back in P and turned it off, no issue. I have noticed this problem before, but I only noticed it during this past winter season and blamed it on my winter boots and/or myself instead of the vehicle. I am going to guess this has happened in total about 4 times, including the most recent incident that I just wrote about. The CX-5 is connected to Mazda's network/ data service or whatever it is called, because I like my cars clock to maintain correct time, which it won't or can't do if I prefer my privacy from Mazda. So Mazda should be able to see what happened on their end. It happened in the late afternoon to early evening. I do also use 'auto hold' daily and cruise control w/out radar active.

ENGINE

Straight to the point, I backed the vehicle up, pushed the brake peddle in and shifted into park. The engine begun to increase in RPMs and I could hear the engine load increase, maybe about 2,000 to 5,000 rpms higher than idle or first start building vacuum idle, as if I was pushing on the accelerator. I literally looked down at the peddles, as I was just doing a quick spot change in my driveway, the accelerator did not appear to be stuck or in contact with the aftermarket winter weather plastic floor mat. I decompressed the brake peddle again and shifted the car from P to D and the engine went to its normal baseline idling RPMs and sound. I put it back in P and turned it off, no issue. I have noticed this problem before, but I only noticed it during this past winter season and blamed it on my winter boots and/or myself instead of the vehicle. I am going to guess this has happened in total about 4 times, including the most recent incident that I just wrote about. The CX-5 is connected to Mazda's network/ data service or whatever it is called, because I like my cars clock to maintain correct time, which it won't or can't do if I prefer my privacy from Mazda. So Mazda should be able to see what happened on their end. It happened in the late afternoon to early evening. I do also use 'auto hold' daily and cruise control w/out radar active.

SUSPENSION

The left rear shock is leaking fluid after only 14, 750 miles on the car.

FUEL/PROPULSION SYSTEM

When filling up with gas, the gas filler tube would overflow spilling gas out of the filler tube. This happened multiple times. The dealer replicated the issue and found that the back flow sensor, valve and back flow door in the gas tank were broken and faulty. They replaced the gas tank with all of the above components replaced as part of the gas tank.

TIRES

My daughter was driving on the freeway at 75-80mph on the morning of April 19th, 2025. The rear passenger tire blew out without any prior symptoms or warnings. Surrounding cars slowed down, or got out of the way because the other drivers saw her struggles to maintain her lane and direct the car to the shoulder of the freeway. AAA was called to change the tire to the safety spare. The tire remains with us, and the NHTSA is the initial entity that I am filing a report to.

SERVICE BRAKES

Click sound 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Ref 04-001/22 Mazda TSB

ELECTRICAL SYSTEM

I have a sensitive key fob that releases my hatch without my knowledge or intention. Twice my hatch opened causing damage to my hatch inside my garage. I’ve have read many complaints about the same issue, dating back years and some having their hatch open while parked outside. I have contacted the dealership and the corporation all saying there was a nothing that can be done. This is a major concern since the key fob is so sensitive and can activate in only a second to touch