2024 MAZDA CX-30 Complaints and Recall Information

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

Mazda North American Operations is recalling certain 2024-2025 Mazda3 and CX30 vehicles. The Sophisticated Air Bag Sensor (SAS) units may set an error code and deactivate the air bags, due to a low battery condition.

Risk: Air bags that do not deploy in the event of a crash increase the risk of injury.

EXTERIOR LIGHTING

Headlight module, ballast, bad noises from passenger side, under hood right next to passenger headlight.

AIR BAGS

I have received a recall notice back in June 5th. I tried to reach my dealer (Douglas Mazda) couple of times but they are not fixing it. As it has been announced that, it is not available. The vehicle is under warranty. PLease suggest me what steps I should take? As it is not not safe drive in any highway.

AIR BAGS

On [XXX] autoNation Mazda Arapahoe in Colorado sold me a car for my sign at 2024 CX 30 premium. They said there was an open recall that they needed to fix and we’re keeping the car overnight on June 6, 2025. They deliver the vehicle to my son around noon and around 6 PM on June 6. They contacted my son and said they shouldn’t have sold the vehicle to him and needed the vehicle back. This is my son‘s first vehicle and it’s not a good experience and the dealership should never have sold that car to us knowing that there was not a fix. They were well aware of this on May 29. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE:BODY

The sunroof exploded. Was no external debris or damage. Glass pushed outwards. 47 degrees outside. Very sudden and scary.

AIR BAGS

Wife was driving 2024 Mazda CX-30 with (bought demo from dealer in February with 2500 miles on it and now 4006 miles) daughter ([XXX]) in passenger seat. Airbag deployed with no warning or malfunction lights or alerts prior. Knocked my daughter across the vehicle, startled and traumatized both of them. They were able to safely pull into a shopping center parking lot. Got vehicle towed to the dealer, John Kennedy Mazda in Pottstown PA. Called police--have report and pictures to document. Wife also has videos and pictures. The dealer provided us a loaner vehicle. Next day the service manager, Gary Daniels calls. I ask if he has ever seen this before. "I think I know what caused it. There was a bubble in the right front passenger tire." I responded that I saw how this was going and told him I will be in touch. Dealer not covering it under warranty and said "call our 800 # and your insurance." Called 800 line and talked to Giselle, our case manager who said this would be "escalated" and we would hear back in 48 hours. Of course, we did not hear back. Finally, after 2 voicemails and contacting Mazda USA via chat, they call back and say call insurance, it will not be covered under warranty. When I ask for what the escalation was, the rep said "well the dealer said there was a bubble in the tire." Complete runaround. I go to the dealer to return the loaner car and they provide me a watered down and inaccurate report saying the bubble was existing. Insurance has provided an estimate to repair the car for just under $5000. I am not comfortable having the dealer repair the car or any family member drive that car once repaired. Airbag malfunction warning lights everywhere post deployment. No warnings before and ridiculous claim that a bubble in a tire could cause an airbag to deploy. Considering the repair but also legal action as zero empathy by the dealer and no accountability of fixing what seems to be a similar issue in New Hampshire with the same model car 2 years ago. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

SEATS

I have a brand new Mazda CX-30 with less than 10k miles. I was not made aware of the seat material being highly flamible. Luckily I nor my kids were in the car when the seat caught fire due to a magnifying effect. Magnifying Effect (Sunlight): If a clear glass or plastic object (like a water bottle, eyeglasses, or even a certain type of air freshener) was left on the seat in direct sunlight, it could have acted as a lens, focusing the sun's rays onto a small area of the seat material. Over time, this concentrated heat could become intense enough to ignite the fabric, especially if it's dry and flammable. This is more likely to happen on a hot, sunny day. I brought this up with the dealership and their reply was to contact Mazda! YOU are Mazda!

LANE DEPARTURE: ASSIST

None of the features dependent on the Forward Sensing Camera (FSC) of my 2024 Mazda CX-30 are working. I have videos and corroborating statements to confirm that the headlights will not automatically switch from high to low beams, the lane assistance is not working properly, and the "Smart brake support with pedestrian detection" is not working. These defects have been present since I first received the vehicle. The dealer has refused to repair the issues by applying the remedies available under recall number 6824H because my VIN is not included in the recall. I emailed Mazda asking them to contact me and to call the dealer and authorize them to replace the Forward Sensing Camera. I am still awaiting reply from Mazda.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

None of the features dependent on the Forward Sensing Camera (FSC) of my 2024 Mazda CX-30 are working. I have videos and corroborating statements to confirm that the headlights will not automatically switch from high to low beams, the lane assistance is not working properly, and the "Smart brake support with pedestrian detection" is not working. These defects have been present since I first received the vehicle. The dealer has refused to repair the issues by applying the remedies available under recall number 6824H because my VIN is not included in the recall. I emailed Mazda asking them to contact me and to call the dealer and authorize them to replace the Forward Sensing Camera. I am still awaiting reply from Mazda.

FORWARD COLLISION AVOIDANCE: WARNINGS

None of the features dependent on the Forward Sensing Camera (FSC) of my 2024 Mazda CX-30 are working. I have videos and corroborating statements to confirm that the headlights will not automatically switch from high to low beams, the lane assistance is not working properly, and the "Smart brake support with pedestrian detection" is not working. These defects have been present since I first received the vehicle. The dealer has refused to repair the issues by applying the remedies available under recall number 6824H because my VIN is not included in the recall. I emailed Mazda asking them to contact me and to call the dealer and authorize them to replace the Forward Sensing Camera. I am still awaiting reply from Mazda.

LANE DEPARTURE: BLIND SPOT DETECTION

When driving the vehicle incorrectly thinks there is an object in front of me and engages the emergency braking function. This has happened 3 times since getting the vehicle. The vehicle also occasionally incorrectly indicates there is a vehicle next to me when I turn on my turn signal. This has happened on a clear, sunny day. The incorrect emergency breaking could put me at a collision risk if another car is behind me and/or if engaged when driving at a high speed. This could endanger my life. I took my vehicle in to the dealership to explain the issue and they “could not replicate the issue” thus it was not fixed. There were no other warning signs indicating something is wrong with the vehicle.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

When driving the vehicle incorrectly thinks there is an object in front of me and engages the emergency braking function. This has happened 3 times since getting the vehicle. The vehicle also occasionally incorrectly indicates there is a vehicle next to me when I turn on my turn signal. This has happened on a clear, sunny day. The incorrect emergency breaking could put me at a collision risk if another car is behind me and/or if engaged when driving at a high speed. This could endanger my life. I took my vehicle in to the dealership to explain the issue and they “could not replicate the issue” thus it was not fixed. There were no other warning signs indicating something is wrong with the vehicle.

SEATS

The air bag warning system shows "passenger air-bags not engaged" If involved in any accident that requires passenger air-bags to inflate, they will not. Causing serious to deadly consequences. January 28 2025 the Mazda service department had our vehicle to recalibrating the system. Checking the problem after the service still show the same problem. Another Mazda CX-30 was brought over, and the same problem existed. Also a Mazda CX-5 was tested and no problem was found. This was the second time this problem has been returned to the Mazda Dealership. This problem has existed since purchasing this vehicle.