2020 LAND ROVER RANGE ROVER EVOQUE

AIR BAGS:KNEE BOLSTER

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The cover for the left-side lower knee air bag may come loose, allowing the air bag cushion to unfold.

Risk: An improperly folded air bag may not deploy as intended, increasing the risk of injury in a crash.

AIR BAGS:KNEE BOLSTER

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The cover for the right-side lower knee air bag may come loose, allowing the air bag cushion to unfold.

Risk: An improperly folded air bag may not deploy as intended, increasing the risk of injury in a crash.

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The supplemental restraint system (SRS) warning light software is programmed incorrectly, which may cause the warning light to malfunction and intermittently illuminate.

Risk: An SRS system warning light that falsely illuminates could prevent the detection of an actual air bag system failure, increasing the risk of injury in the event of a crash.

AIR BAGS:KNEE BOLSTER

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The cushion cover on the left-side lower knee air bag may come loose, which could result in the cushion unfolding from the air bag module housing.

Risk: In the event of a crash, an unfolded knee air bag may not offer the driver full protection, increasing the risk for injury.

ELECTRICAL SYSTEM:SOFTWARE

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Land Rover Discovery Sport and Range Rover Evoque MHEV vehicles. The 48 volt electrical system may experience an overload event, causing a failure of the Metal Oxide Semiconductor Field Effect Transistor (MOSFET) and result in a DCDC converter electrical short-circuit.

Risk: An electrical short-circuit increases the risk of a fire.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque non-PHEV vehicles equipped with 18-inch wheels. The Tire Pressure Monitoring System (TPMS) recommended pressure has been set incorrectly in the instrument cluster. As a result, the TPMS warning light will not illuminate when tire pressure reaches 25% below the cold inflation pressure stated on the tire placard. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

Risk: Drivers may unknowingly operate the vehicle with low tire pressure, negatively impacting vehicle handling and increasing the risk of a crash.

ELECTRICAL SYSTEM:SOFTWARE

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Discovery Sport and Range Rover Evoque vehicles. A software error may cause the instrument cluster to randomly alternate the speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour (KM/H) without driver input to the display unit. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

Risk: The changing displays may cause driver distraction or confusion and possibly result in excessive speed, which can increase the risk of a crash.

STRUCTURE

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque headliners, part number LR117807. The headliners may have been improperly manufactured without a metal plate, possibly reducing the headliner's head impact protection. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 201, "Occupant Protection in Interior Impact."

Risk: An improperly manufactured headliner may increase the risk of injury in the event of a crash.

SEATS

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles equipped with climate specification front seats trimmed with "Dinamica" cloth. In the event of a fire, the seat material may burn quicker than allowed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302, "Flammability of Interior Materials."

Risk: A seat cover that burns too quickly can increase the risk of injury in the event of a fire.

SEAT BELTS:REAR/OTHER

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles equipped with a replacement part for the right and/or left-side outer second-row seat belt assembly. These seat belt assemblies may not function properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."

Risk: Seat belts that do not function properly can increase the risk of injury during a crash.

STRUCTURE:BODY:ROOF AND PILLARS

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The adhesive bond attaching a metal plate to the headliner can fail after exposure to very cold temperatures.

Risk: In the event of a crash necessitating the deployment of side curtain air bags, the metal plate could detach from the headliner and strike vehicle occupants, increasing the risk of injury.

ENGINE

CAR STALLS TURNS OFF AT A COMPLETE STOP. IN ORDER TO MAKE IT TURN BACK ON YOU WILL HAVE TO TURN OFF AND TURN BACK ON. AT THE TIME OF IT HAPPENING YOU HAVE NO LIGHTS SO IT MAKES IT EASY FOR SOMEONE TO REAR END YOU. IF THIS HAPPENS IN THE HIGHWAY IN TRAFFIC IT MIGHT KILL SOMEONE.

SEAT BELTS

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that the driver’s side seat belt failed to latch securely. The contact stated that the seat belt warning light was illuminated. The contact stated the failure was like NHTSA Campaign Number: 21V668000 (Seat Belts). The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 39,100.

VEHICLE SPEED CONTROL

I am filing this complaint for a serious drivability and safety issue with my 2020 Range Rover Evoque (VIN: [XXX] ). For over two years, this vehicle has exhibited a violent jerking motion when accelerating from a stop. It happens intermittently but is becoming progressively worse. Despite multiple dealership visits, warranty repairs, and part replacements (including the driveshaft and oil separator). Most recently, on [XXX], my wife was nearly involved in a rear-end collision when the vehicle lurched forward at a green light despite gentle pressure on the accelerator. On [XXX], I experienced the same event, though luckily there was no car in front. These events are frightening and dangerous. We no longer feel safe driving this vehicle. I have attached a detailed document (submitted to Land Rover) summarizing our full service history, dealership findings, and recent near-accident experiences. I believe this is a systemic drivability defect that warrants NHTSA review and investigation. Please contact me if additional documentation or testimony is needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

I am filing this complaint for a serious drivability and safety issue with my 2020 Range Rover Evoque (VIN: [XXX] ). For over two years, this vehicle has exhibited a violent jerking motion when accelerating from a stop. It happens intermittently but is becoming progressively worse. Despite multiple dealership visits, warranty repairs, and part replacements (including the driveshaft and oil separator). Most recently, on [XXX], my wife was nearly involved in a rear-end collision when the vehicle lurched forward at a green light despite gentle pressure on the accelerator. On [XXX], I experienced the same event, though luckily there was no car in front. These events are frightening and dangerous. We no longer feel safe driving this vehicle. I have attached a detailed document (submitted to Land Rover) summarizing our full service history, dealership findings, and recent near-accident experiences. I believe this is a systemic drivability defect that warrants NHTSA review and investigation. Please contact me if additional documentation or testimony is needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that upon entering the vehicle, the contact became aware that rainwater had entered the cabin of the vehicle through the seal between the windshield. There was no warning light illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.

VISIBILITY:WINDSHIELD

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that upon entering the vehicle, the contact became aware that rainwater had entered the cabin of the vehicle through the seal between the windshield. There was no warning light illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.

POWER TRAIN

Car stopped suddenly without warning while driving on interstate on 2 occasions. Vehicle had 16K miles and was serviced by dealer as required. After weeks of investigation, it was determined that the water pump was defective. Took 15 minutes to restart the vehicle while sitting on side of highway.

UNKNOWN OR OTHER

I am submitting this complaint to report a significant windshield defect in my 2020 Range Rover Evoque. The issue involves water ingress due to improper windshield bonding, which leads to leaks into the passenger compartment and excessive wind noise. This is a known issue with Land Rover vehicles, as evidenced by Service Action N221, which acknowledges similar problems in prior model years, including other Range Rover Evoque and Land Rover Discovery vehicles. Despite the fact that Land Rover has documented and repaired this issue in other vehicles, Land Rover North America has denied responsibility for the defect in my vehicle. They agreed to cover the diagnostic inspection but refused to repair the defect under warranty or as a goodwill repair. Safety Concerns:     •    Structural Integrity Risk: A poorly bonded windshield compromises the vehicle’s structural integrity in the event of a crash.     •    Driver Visibility: Water leaks can cause fogging on the windshield, obstructing the driver’s view.     •    Electrical Damage: Water ingress can lead to electrical malfunctions, potentially impacting vehicle safety systems.

ENGINE

I am submitting this complaint to report a significant windshield defect in my 2020 Range Rover Evoque. The issue involves water ingress due to improper windshield bonding, which leads to leaks into the passenger compartment and excessive wind noise. This is a known issue with Land Rover vehicles, as evidenced by Service Action N221, which acknowledges similar problems in prior model years, including other Range Rover Evoque and Land Rover Discovery vehicles. Despite the fact that Land Rover has documented and repaired this issue in other vehicles, Land Rover North America has denied responsibility for the defect in my vehicle. They agreed to cover the diagnostic inspection but refused to repair the defect under warranty or as a goodwill repair. Safety Concerns:     •    Structural Integrity Risk: A poorly bonded windshield compromises the vehicle’s structural integrity in the event of a crash.     •    Driver Visibility: Water leaks can cause fogging on the windshield, obstructing the driver’s view.     •    Electrical Damage: Water ingress can lead to electrical malfunctions, potentially impacting vehicle safety systems.

ELECTRICAL SYSTEM

I am submitting this complaint to report a significant windshield defect in my 2020 Range Rover Evoque. The issue involves water ingress due to improper windshield bonding, which leads to leaks into the passenger compartment and excessive wind noise. This is a known issue with Land Rover vehicles, as evidenced by Service Action N221, which acknowledges similar problems in prior model years, including other Range Rover Evoque and Land Rover Discovery vehicles. Despite the fact that Land Rover has documented and repaired this issue in other vehicles, Land Rover North America has denied responsibility for the defect in my vehicle. They agreed to cover the diagnostic inspection but refused to repair the defect under warranty or as a goodwill repair. Safety Concerns:     •    Structural Integrity Risk: A poorly bonded windshield compromises the vehicle’s structural integrity in the event of a crash.     •    Driver Visibility: Water leaks can cause fogging on the windshield, obstructing the driver’s view.     •    Electrical Damage: Water ingress can lead to electrical malfunctions, potentially impacting vehicle safety systems.

POWER TRAIN

While driving on [XXX] on [XXX] from Burlington VT airport to Barre VT, the vehicle suddenly slowed and did not respond to the gas pedal. This was at about 5 pm. Managed to get the vehicle to the small curb but was partly in the right lane of highway. Many cars veered around us. Felt could easily have been hit from behind. Vehicle finally started after several tries and got it to a larger curb area. No warning lights came one before the stall, until just beforehand. Flashing lights then briefly lighted. Got vehicle towed to a repair shop that only kept it for several days and restarted several times. Then, had it towed to a Land Rover dealer in Bedford, NH, where it has been now for several days. They drove it and the problem recurred. Still no word on what happened. The vehicle has 26,000 miles and was purchased new in May of 2020. All required service was done by Land Rover dealers. No accidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FUEL/PROPULSION SYSTEM

While driving on [XXX] on [XXX] from Burlington VT airport to Barre VT, the vehicle suddenly slowed and did not respond to the gas pedal. This was at about 5 pm. Managed to get the vehicle to the small curb but was partly in the right lane of highway. Many cars veered around us. Felt could easily have been hit from behind. Vehicle finally started after several tries and got it to a larger curb area. No warning lights came one before the stall, until just beforehand. Flashing lights then briefly lighted. Got vehicle towed to a repair shop that only kept it for several days and restarted several times. Then, had it towed to a Land Rover dealer in Bedford, NH, where it has been now for several days. They drove it and the problem recurred. Still no word on what happened. The vehicle has 26,000 miles and was purchased new in May of 2020. All required service was done by Land Rover dealers. No accidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

While driving on [XXX] on [XXX] from Burlington VT airport to Barre VT, the vehicle suddenly slowed and did not respond to the gas pedal. This was at about 5 pm. Managed to get the vehicle to the small curb but was partly in the right lane of highway. Many cars veered around us. Felt could easily have been hit from behind. Vehicle finally started after several tries and got it to a larger curb area. No warning lights came one before the stall, until just beforehand. Flashing lights then briefly lighted. Got vehicle towed to a repair shop that only kept it for several days and restarted several times. Then, had it towed to a Land Rover dealer in Bedford, NH, where it has been now for several days. They drove it and the problem recurred. Still no word on what happened. The vehicle has 26,000 miles and was purchased new in May of 2020. All required service was done by Land Rover dealers. No accidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES, HYDRAULIC

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that while attempting to park the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. There were no warning lights illuminated. The contact then attempted to shift to park(P); however, the vehicle failed to respond. The contact stated that on another occasion, while at a traffic light, the brake pedal was depressed but the vehicle failed to stop. The vehicle was then taken to a dealer, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.

POWER TRAIN

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that while attempting to park the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. There were no warning lights illuminated. The contact then attempted to shift to park(P); however, the vehicle failed to respond. The contact stated that on another occasion, while at a traffic light, the brake pedal was depressed but the vehicle failed to stop. The vehicle was then taken to a dealer, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that there was unknown fluid leaking from the vehicle. There was an unknown amber warning light illuminated. The contact added water to the radiator and the warning light temporarily turned off but illuminated again. The vehicle was taken to the local dealer, where it was diagnosed that the rear emission battery needed to be replaced. The mechanic noticed a leak inside the vehicle that was flowing onto the onboard computer of the vehicle. The mechanic determined that the windshield wiper box line was the cause of the leak. The water was leaking from panel number one. The leak started at the front windshield to the driver's side window down to the air bag and the hose connected to the windshield wiper box into the firewall pillar and to the rear windshield. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.

ELECTRICAL SYSTEM

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that there was unknown fluid leaking from the vehicle. There was an unknown amber warning light illuminated. The contact added water to the radiator and the warning light temporarily turned off but illuminated again. The vehicle was taken to the local dealer, where it was diagnosed that the rear emission battery needed to be replaced. The mechanic noticed a leak inside the vehicle that was flowing onto the onboard computer of the vehicle. The mechanic determined that the windshield wiper box line was the cause of the leak. The water was leaking from panel number one. The leak started at the front windshield to the driver's side window down to the air bag and the hose connected to the windshield wiper box into the firewall pillar and to the rear windshield. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.