2019 LAND ROVER RANGE ROVER EVOQUE

UNKNOWN OR OTHER

While driving my 2019 Range Rover Evoque on the highway on [XXX], the headliner on my vehicle just suddenly collapsed, hitting me in the head while driving and blocking my view of my rear windshield and rear view mirror and startling me almost causing a serious accident at 70 miles per hour. Something like this should not happen on a car that is just a few years old and has less than 30k miles on it. The adhesive in the headliner just simply failed and the whole thing collapsed. I called my Land Rover Dealership and they just stated that the warranty expired 2 years ago and nothing they can do. So then I called Land Rover corporate at 1800-637-6837 option 9 and they told me they can't help either unless I take it to dealership and spend $300 to get a diagnostic report from them. Then they may or may not assist me. I brought to their attention that the model year 2020 Range Rover Evoque has 2 current recalls for the same issue, Failing headliner and headliner built missing materials and since the body on the 2019 and 2020 are exactly the same the recall should cover this as well, but they refuse and say it goes by year and VIN and 2019 is not covered under the recall. The recalls in mention are: Recall N412 (19V-840) and Recall N454. These need to be expanded to cover 2019 or a new recall needs to be added, because the issue of a suddenly collapsing headliner while driving is a serious and potentially fatal matter. Not sure how you can help but something needs to be done because this is a danger to life and property. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STRUCTURE:BODY

While driving my 2019 Range Rover Evoque on the highway on [XXX], the headliner on my vehicle just suddenly collapsed, hitting me in the head while driving and blocking my view of my rear windshield and rear view mirror and startling me almost causing a serious accident at 70 miles per hour. Something like this should not happen on a car that is just a few years old and has less than 30k miles on it. The adhesive in the headliner just simply failed and the whole thing collapsed. I called my Land Rover Dealership and they just stated that the warranty expired 2 years ago and nothing they can do. So then I called Land Rover corporate at 1800-637-6837 option 9 and they told me they can't help either unless I take it to dealership and spend $300 to get a diagnostic report from them. Then they may or may not assist me. I brought to their attention that the model year 2020 Range Rover Evoque has 2 current recalls for the same issue, Failing headliner and headliner built missing materials and since the body on the 2019 and 2020 are exactly the same the recall should cover this as well, but they refuse and say it goes by year and VIN and 2019 is not covered under the recall. The recalls in mention are: Recall N412 (19V-840) and Recall N454. These need to be expanded to cover 2019 or a new recall needs to be added, because the issue of a suddenly collapsing headliner while driving is a serious and potentially fatal matter. Not sure how you can help but something needs to be done because this is a danger to life and property. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)