2023 KIA TELLURIDE Complaints and Recall Information

STRUCTURE:EXTERIOR TRIM

Kia America, Inc. (Kia) is recalling certain 2023-2025 Telluride vehicles. The door belt molding trim can delaminate and detach from the vehicle.

Risk: A detached trim piece can become a road hazard for other vehicles, increasing the risk of a crash.

SEATS:FRONT ASSEMBLY:POWER ADJUST

Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.

Risk: A fire increases the risk of injury.

POWER TRAIN:DRIVELINE:DRIVESHAFT

Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.

Risk: A vehicle roll away increases the risk of a crash or injury.

AIR BAGS:SIDE/WINDOW

Kia America, Inc. (Kia) is recalling certain 2023 Telluride vehicles. Due to a manufacturing error, the wire harnesses for the second row seat side air bags may become damaged, causing them not to deploy in the event of a crash.

Risk: Air bags that do not deploy as intended can increase the risk of injury in a crash.

LANE DEPARTURE: BLIND SPOT DETECTION

While driving and/or starting the car, the power steering will go out, along with all safety lights/messages on dash, including check power steering, check forward collision sensor, check AWD, check blind spot sensor, check parking sensor, etc. Only sometimes will turning the car on and off reset the sensor. Other times the car will start and all lights will illuminate and the power steering will not work. Happens intermittently, including while driving. Dealer and mfr have been unable to fix the issue due to the randomness. Additionally they have been able to see the lights malfunction, but the first attempt at repair did not address the issue. Car continues to lose power steering intermittently. Car is inoperable without power steering given the weight.

FORWARD COLLISION AVOIDANCE: WARNINGS

While driving and/or starting the car, the power steering will go out, along with all safety lights/messages on dash, including check power steering, check forward collision sensor, check AWD, check blind spot sensor, check parking sensor, etc. Only sometimes will turning the car on and off reset the sensor. Other times the car will start and all lights will illuminate and the power steering will not work. Happens intermittently, including while driving. Dealer and mfr have been unable to fix the issue due to the randomness. Additionally they have been able to see the lights malfunction, but the first attempt at repair did not address the issue. Car continues to lose power steering intermittently. Car is inoperable without power steering given the weight.

STEERING

While driving and/or starting the car, the power steering will go out, along with all safety lights/messages on dash, including check power steering, check forward collision sensor, check AWD, check blind spot sensor, check parking sensor, etc. Only sometimes will turning the car on and off reset the sensor. Other times the car will start and all lights will illuminate and the power steering will not work. Happens intermittently, including while driving. Dealer and mfr have been unable to fix the issue due to the randomness. Additionally they have been able to see the lights malfunction, but the first attempt at repair did not address the issue. Car continues to lose power steering intermittently. Car is inoperable without power steering given the weight.

SUSPENSION

I am experiencing rear self leveling shock strut failure (thumping noise) again after having both sides previously replaced under warranty and now the dealership is refusing to replace them again. This has been an ongoing problem and I am in fear of these shocks completely failing and encountering control problems with the vehicle.

UNKNOWN OR OTHER

Glass sunroof exploded while driving.

STRUCTURE:BODY

Glass sunroof exploded while driving.

UNKNOWN OR OTHER

Was driving on the freeway, with no cars in front of me when my sunroof exploded outward. There was no debris that hit my car, just a loud explosion. I was driving with my wife, 4 kids and mother, all of whom can attest to the lack of debris coming from the road.

STRUCTURE:BODY

The trim panel (color black on my vehicle and approximately 4” wide by 18” high) between the driver’s window and the driver side passenger window continues to come loose and almost fly off at highway speeds. The clips are not holding it in properly.

UNKNOWN OR OTHER

I had two small chips in my windshield and was planning on getting them fixed but literallly writhing 3-4 days north turned into huge cracks and now I need a whole new windshield

SUSPENSION

The rear shocks are faulty and have had problems since I bought it with 36,000 miles.

UNKNOWN OR OTHER

Windshield crack issues , had to change 2 windshield

UNKNOWN OR OTHER

I own a 2023 Kia Telluride (VIN [XXX] ) and the digital instrument cluster intermittently goes blank, including the fuel gauge. This exactly matches Recall 23V298000 / SC270, but Kia is saying my VIN is not currently covered. This is a safety issue that blocks visibility of essential vehicle information. I am requesting NHTSA review to help expand the recall coverage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

I own a 2023 Kia Telluride (VIN [XXX] ) and the digital instrument cluster intermittently goes blank, including the fuel gauge. This exactly matches Recall 23V298000 / SC270, but Kia is saying my VIN is not currently covered. This is a safety issue that blocks visibility of essential vehicle information. I am requesting NHTSA review to help expand the recall coverage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

The engines mounting bolts failed. Engine nearly fell out of the car according to the dealer mechanic.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

After a recall on the emergency braking system was resolved, we’ve had frequent occurrences where the rear cross traffic alert system will report traffic that does not exist. The vehicle will then stop abruptly. Once this happens, the emergency brake doesn’t always completely disengage. This almost always happens in parking lots and can increase the likelihood of accidents. I’ve taken it to the dealership, but they’ve been able to replicate the issue.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

After a recall on the emergency braking system was resolved, we’ve had frequent occurrences where the rear cross traffic alert system will report traffic that does not exist. The vehicle will then stop abruptly. Once this happens, the emergency brake doesn’t always completely disengage. This almost always happens in parking lots and can increase the likelihood of accidents. I’ve taken it to the dealership, but they’ve been able to replicate the issue.

SERVICE BRAKES

After a recall on the emergency braking system was resolved, we’ve had frequent occurrences where the rear cross traffic alert system will report traffic that does not exist. The vehicle will then stop abruptly. Once this happens, the emergency brake doesn’t always completely disengage. This almost always happens in parking lots and can increase the likelihood of accidents. I’ve taken it to the dealership, but they’ve been able to replicate the issue.

UNKNOWN OR OTHER

1. Instrument Cluster did not turn on when I started the car. The infotainment system turned on, along with the engine and rest of the car, but the instrument cluster that shows the speed, fuel gauge, etc was black. When I used my turn signals, the sound to indicate they are on would start initially and then stop after 2-3 times. 2. I had no idea how fast I was going or was my fuel level was. I was also not sure if my turn signals were working. This is where the lane change assist camera is shown, so I could not see that either. This screen also reflects warnings, so I would be unaware if anything came up. 3. No - we made the first earliest appointment with the dealer in 5 days from today. 4. No. 5. No warning lamps or messages (these would also appear on this screen, so if a warning came up I would not be aware).

ELECTRICAL SYSTEM

1. Instrument Cluster did not turn on when I started the car. The infotainment system turned on, along with the engine and rest of the car, but the instrument cluster that shows the speed, fuel gauge, etc was black. When I used my turn signals, the sound to indicate they are on would start initially and then stop after 2-3 times. 2. I had no idea how fast I was going or was my fuel level was. I was also not sure if my turn signals were working. This is where the lane change assist camera is shown, so I could not see that either. This screen also reflects warnings, so I would be unaware if anything came up. 3. No - we made the first earliest appointment with the dealer in 5 days from today. 4. No. 5. No warning lamps or messages (these would also appear on this screen, so if a warning came up I would not be aware).

VISIBILITY/WIPER

While parked windshield started cracking from front left corner every few hours I go out to check it and the crack has spread halfway across windshield

STRUCTURE:BODY

The trim around the back driver side window fell off at some point. Safety was not put at risk. The product has not been inspected or confirmed and no warnings about the issue. I do know that other models have recalls for the same issue, but my car is not covered under that recall.

SUSPENSION

Rear self leveling shock PN # 55367-S9KA0. Unknown Problem has been reproduced by kia dealer. Shock makes noise, clunking, going over bumps. No No

ENGINE

MY 2023 TELLURIDE HAS 50K MILES ON IT, AND WHILE MY WIFE WAS DRIVING MY DAUGHTER TO SCHOOL SHE NOTICED THAT THE AIR CONDITIONING WASNT WORKING. SO I LOOKED ONLINE AND SAW THAT IT MAY BE A COUPLE THINGS. MAJOR COMPLAINT WAS THAT KIA WAS NOT COVERING THERE WARRANTY FOR THERE CONDESOR THAT FAILS BECAUSE THEY CLAIM A ROCK HITS IT. SO I TOOK IT TO THE DEALERSHIP, AND THEY CONFIRMED MY NIGHTMARE, THAT IT WAS A ROCK AND THAT IT WOULD NOT BE COVERED UNDER THE 100K WARRANTY. IT IS MY FEELING THAT THIS IS A DEFECT IN THE MANUFACTURING OF THE VEHICLE IF YOU FIND MAY DIFFERENT TELLURIDES ONLINE, WITH VARIATION OF MILES ON THEM AND THEY ALL FAIL, AND THE COMPANY CHARGES ITS CUSTOMERS $1800 TO FIX IT. PLEASE HELP

ENGINE

The vehicle has now been towed three times, completely shut down while driving three times, with the latest incident being especially dangerous-the car shut off while in drive, the brakes failed, and the steering wheel locked. My [XXX] child was in the car with me, and we were nearly hit by a semi-truck. It was a terrifying experience that could have been fatal. Not to mention when I was able to get the vehicle to stop, the hazards wouldn't even turn on and continued to put us in danger. My Telluride has been at the dealership for 7 weeks, and the service department still has no clear answer as to why this is happening. Kia corporate has been unresponsive, not taking the situation seriously, and offering no resolution or accountability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING

The vehicle has now been towed three times, completely shut down while driving three times, with the latest incident being especially dangerous-the car shut off while in drive, the brakes failed, and the steering wheel locked. My [XXX] child was in the car with me, and we were nearly hit by a semi-truck. It was a terrifying experience that could have been fatal. Not to mention when I was able to get the vehicle to stop, the hazards wouldn't even turn on and continued to put us in danger. My Telluride has been at the dealership for 7 weeks, and the service department still has no clear answer as to why this is happening. Kia corporate has been unresponsive, not taking the situation seriously, and offering no resolution or accountability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES

The vehicle has now been towed three times, completely shut down while driving three times, with the latest incident being especially dangerous-the car shut off while in drive, the brakes failed, and the steering wheel locked. My [XXX] child was in the car with me, and we were nearly hit by a semi-truck. It was a terrifying experience that could have been fatal. Not to mention when I was able to get the vehicle to stop, the hazards wouldn't even turn on and continued to put us in danger. My Telluride has been at the dealership for 7 weeks, and the service department still has no clear answer as to why this is happening. Kia corporate has been unresponsive, not taking the situation seriously, and offering no resolution or accountability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

Digital display is black on my 2023 Kia Telluride while vehicle is running and being driven. I am unable to see my speed or any other important safety details. This is the first time this has happened and I have not reported it yet to any dealer, independent service center, insurance representative, etc. There were no observable warning lamps messages or symptoms prior to this incident which occurred on 3/27/25 at 1741 hours.

WHEELS

While exiting the AZ Mesa 202 E Loop, the front driver rim snapped in the center and caused the tire to fly off.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

My sunroof randomly exploded upward while driving down the highway. No rock or debris hit me. It sounded like a gunshot. I checked my surroundings and no other car pulled over or look like it was affected by any road debris. I have pictures of the sunroof being shattered upward.

UNKNOWN OR OTHER

My sunroof randomly exploded upward while driving down the highway. No rock or debris hit me. It sounded like a gunshot. I checked my surroundings and no other car pulled over or look like it was affected by any road debris. I have pictures of the sunroof being shattered upward.

UNKNOWN OR OTHER

The window trim on all four doors has come off. The rear ones were replaced under warranty repair and the front doors are not being repaired as the warranty has expired.

STEERING

Steering column makes a clicking sound when steering wheel is turned right or left.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

After driving through snow and letting my Telluride sit in the garage for a few days before driving it again, when I put the vehicle in drive and attempted to leave my garage there was a loud clunking noise and the vehicle didn't move for several seconds. I have also noticed that the automatic emergency brake will engage if the vehicle is in neutral and the driver's side door is open. How would you be able to load the vehicle on a flatbed truck if it was in an accident? A

SERVICE BRAKES

After driving through snow and letting my Telluride sit in the garage for a few days before driving it again, when I put the vehicle in drive and attempted to leave my garage there was a loud clunking noise and the vehicle didn't move for several seconds. I have also noticed that the automatic emergency brake will engage if the vehicle is in neutral and the driver's side door is open. How would you be able to load the vehicle on a flatbed truck if it was in an accident? A

ELECTRICAL SYSTEM

Battery Drain. No lights left on, nothing plugged in. I suspect IBU Module or some other wiring tobe causing a parasitic draw. This has been a common issue and KIA needs to address it with a recall.

SUSPENSION

Rear shocks failure at less than 20K miles. Dealership replaced both rear shocks, but will happen again in another 20K miles?