2020 KIA TELLURIDE

SEATS:FRONT ASSEMBLY:POWER ADJUST

Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.

Risk: A fire increases the risk of injury.

EXTERIOR LIGHTING:HEADLIGHTS

Kia America, Inc. (Kia) is recalling certain 2020 Telluride vehicles. The high beam headlights may fail.

Risk: Inoperable high beam headlights may reduce visibility, increasing the risk of a crash.

POWER TRAIN:DRIVELINE:DRIVESHAFT

Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.

Risk: A vehicle roll away increases the risk of a crash or injury.

ELECTRICAL SYSTEM:WIRING

Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles equipped with Smart Cruise Control (SCC). When a trailer is connected to the vehicle, the trailer brake lights will not illuminate when the SCC applies the brakes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk: Inoperative trailer brake lights can fail to warn other drivers that the vehicle is slowing, increasing the risk of a crash.

POWER TRAIN

My torque converter is failing on my 2020 Kia Telluride. This is a known issue among other owners of this model year, and I believe Kia knows about it and is refusing to acknowledge because of how expensive it is.

UNKNOWN OR OTHER

Paint peeling on the roof of vehicle, 5 years old, known problem to KIA. White Pearl Vehicles, KIA will do nothing to remedy this problem. It has been well known of an issue.

SUSPENSION

Rear shocks failed prematurely

UNKNOWN OR OTHER

Sunroof plastic arms broke off and now sunroof will not close. Looking this up, it is a very common issue. I have only used my sunroof about 10 times since I bought my vehicle.

STEERING

When starting vehicle during warm weather conditions, all dashboard alarms light up and beep. Initially, when put into drive mode, steering is extremely difficult. When accelerating, no speed is displayed. During driving there is no speedometer, no operating turn signal and the odometer does not record driving miles.

VEHICLE SPEED CONTROL

When starting vehicle during warm weather conditions, all dashboard alarms light up and beep. Initially, when put into drive mode, steering is extremely difficult. When accelerating, no speed is displayed. During driving there is no speedometer, no operating turn signal and the odometer does not record driving miles.

ELECTRICAL SYSTEM

When starting vehicle during warm weather conditions, all dashboard alarms light up and beep. Initially, when put into drive mode, steering is extremely difficult. When accelerating, no speed is displayed. During driving there is no speedometer, no operating turn signal and the odometer does not record driving miles.

BACK OVER PREVENTION: WARNINGS

The infotainment system which includes the backup video system has turned to a green screen intermittently on these models. We just started experiencing this issue in the past week. After searching the Kia user forums, it appears that many people are having a similar issue. When we took it to Kia they stated that car is out of warranty and the part cost alone was over $5000 to repair the head unit. It seems they know they have an issue but don't want to acknowledge it and quickly revert to the warranty. I'd like someone to investigate this as it's a safety risk when you a backing up the car.

ELECTRICAL SYSTEM

The infotainment system which includes the backup video system has turned to a green screen intermittently on these models. We just started experiencing this issue in the past week. After searching the Kia user forums, it appears that many people are having a similar issue. When we took it to Kia they stated that car is out of warranty and the part cost alone was over $5000 to repair the head unit. It seems they know they have an issue but don't want to acknowledge it and quickly revert to the warranty. I'd like someone to investigate this as it's a safety risk when you a backing up the car.

STRUCTURE:BODY

Sunroof could not be retracted due to track breaking during normal operation. Repairs have been made and part is not available for inspection. Passenger safety put at risk due to exposure to rain and cold in the passenger compartment. Problem confirmed at an independent service center. Vehicle was inspected at the service center. This happened without warning. Other owners have experienced the same problem.

ENGINE

History of engine randomly lurching/ hesitation when shifting. Have brought car in when it stalled out while driving, or at light. Largest problem now is oil leaking excessively. KIA has not been forthcoming on their history with this issue on 2020 Tellurides. Have been dealing with this the past couple of months and needed to bring it in for 'checks'. Service tech said that ¬Ω Quart of low oil after 1000 miles was not enough for KIA to flag; told me to come in at oil change time. He said I did not need to worry as it was still covered under 100,000 warrantee. After checking it myself after driving another 1000 miles, I found that it was low. I brought this in for immediate concerns. I was told to 'wait' as my Service Tech was not there that day. He called me the next day to tell me I should bring in when I can so they can write up an 'approval ticket' for KIA. I brought in the following week. Again he was off. I spoke with another tech who told me it was low 2 ¬Ω Q of oil - this was a week later. I now have to wait for KIA to 'approve'. I was told this could take a week or longer.. I need my car. I asked for a rental and was told I may have to pay for it. This is frustrating and disturbing. I am told by other tech that I will probably need a new engine and I should not drive my car until it is addressed. This car is 4 ¬Ω years old and has less than 70k miles.

ENGINE

Vehicle burns oil, current mileage at 169k. User manual indicates 7500-10000 miles between changes, I am original owner. Dealership service set for 5k intervals since purchase and done on time. At 99k noticed noises from engine, light rattling but couldn't replicate and couldn't pinpoint at dealership service. At 112k noticed burning oil and rattling noises when accelerating from stop. Changed to 3k oil change intervals, began using premium fuel. 1quart of oil at 0-1000 miles from oil change (had a consumption test at dealership and confirmed "normal" at 112k), sub sequential mileage burns more than 1quart between 1k intervals, can easily burn through 4-5quarts between 3k oil changes. Oil smells slightly like gasoline closer to oil change time. Outside mechanic confirmed rattling as detonation. Concerns of oil not "burning" but mixing with fuel either through oil vapors getting through PCV valve and diluting fuel octane causing rattling. Knock sensor suppresses from causing engine damage, but still happens. Fuel may be getting into the oil, not sure how, but wouldn't explain detonation. No codes, no other issues. Only check engine light since rattling noticed at 99k was failing O2 bank 2 sensor which was replaced by licensed mechanic with OEM parts. The amount of additional oil maintenance and changes were not disclosed on expected maintenance costs sheet posted on vehicles, nor is it communicated in the users manual. Personal opinion is the additional maintenance between changes is unreasonable, and oil isn't "burning" but leaking into the combustion chamber.

UNKNOWN OR OTHER

Sunroof malfunctioned on opening, went off the tracks and is now stuck in an open position. There were no obstructions causing the sunroof to be lifted and dislodged from the tracks. The integrity of the vehicle and its passengers are compromised due to being openly exposed to the elements. Risk of theft, further damage, and injury. Dealership unable to service the vehicle in a timely manner. Problem has been confirmed and inspected by an independent servicer. No warnings or other symptoms.

ELECTRICAL SYSTEM

Sunroof malfunctioned on opening, went off the tracks and is now stuck in an open position. There were no obstructions causing the sunroof to be lifted and dislodged from the tracks. The integrity of the vehicle and its passengers are compromised due to being openly exposed to the elements. Risk of theft, further damage, and injury. Dealership unable to service the vehicle in a timely manner. Problem has been confirmed and inspected by an independent servicer. No warnings or other symptoms.

UNKNOWN OR OTHER

Wind deflector snapped on Sun roof causing. Sun roof to get lodged and get off track. Unable to close Sun roof now opening it to all types of weather. Safety issue not being able to close the Sun roof while transporting passengers especially children. Kia dealership aware and refusing to help. Wind deflector is a known issue for the 2020 telluride sunroof as found by the NHTSA bulletin on this defective part. Dealership refusing to help since out of warranty even though it is a known issue.

ELECTRICAL SYSTEM

Wind deflector snapped on Sun roof causing. Sun roof to get lodged and get off track. Unable to close Sun roof now opening it to all types of weather. Safety issue not being able to close the Sun roof while transporting passengers especially children. Kia dealership aware and refusing to help. Wind deflector is a known issue for the 2020 telluride sunroof as found by the NHTSA bulletin on this defective part. Dealership refusing to help since out of warranty even though it is a known issue.

STRUCTURE:BODY

We bought this brand new and have the paint peeling off. It’s a 2020 so paint should not be pealing off. I have read that they are aware of this paint issue but nothing is done yet about it.

ENGINE AND ENGINE COOLING

The contact owns a 2020 Kia Telluride. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the dealer was performing an oil consumption test. In addition, the contact was advised by the dealer that further diagnostic testing was needed to diagnose the failure, which could result in the engine being disassembled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the valve cover gasket was replaced. In addition, the oil housing was replaced two times. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 161,000.

UNKNOWN OR OTHER

Only owner of a 2020 Kia Telluride SX Prestige that just crossed 60,000 miles. We don't use the sunroof but yesterday 7/30/25 we opened it, the wind deflector arms had broke which caused the sunroof glass to come off the track. Now it won't close at all. This can put my family at risk due to excessive heat in Texas, fumes that should not be getting inside the vehicle and rain water. This has been reproduced and inspected by the Kia dealership. Since I'm over 60,000 miles this is not covered under warranty. No warning lamps or notifications since it's the sunroof. We just wanted to cool down the car quicker by letting the heat out - so totally normal operation that ended up with a sunroof being stuck open. Very frustrating!

UNKNOWN OR OTHER

Sunroof would not open or close properly. Dealer said arms broken. Need entire new sunroof at over $5000 plus labor! To replace just these small pieces. The glass is out of the track and taped down. It is a dangerous fix. I cannot understand why Kia won’t fix with it being a known malfunction of sunroof mechanism assembly according to TSB. I am out of warranty by 6 months. I contacted Kia and this was their response. Need help please.

UNKNOWN OR OTHER

Folding outside mirrors get stuck randomly, Back up Camera functions erratically, and worst of all, the Sun Roof jammed open.

ELECTRICAL SYSTEM

Folding outside mirrors get stuck randomly, Back up Camera functions erratically, and worst of all, the Sun Roof jammed open.

ENGINE

The engine; I took my vehicle to be serviced at the dealership on Feb 18,2025 due to it making a weird whining noise when accelerating and/or turning causing the check engine light to appear. I was told then that my vehicle had no oil in it due to a leak in the oil housing filter. I paid $1900 to have it repaired. Then on May 20th I had to take my vehicle back to the dealership to be serviced for the same issue but this time was told that the cylinder 3 fuel injector needed to be replaced. I then paid $1200 for it to be repaired. Here it is July 21st and the same issue has happened with the diagnostic code reading Cylinder 3 fuel injector and the vehicle will cut off at any time while driving. I took my vehicle back to the dealership and was told that my vehicle was 4.5 quarts low on oil and this was due to my vehicle burning oil and I need to replace the engine or trade the vehicle in. My vehicle has only 124,000 miles on it and should not be needing a new engine or repairs. I purchased this vehicle used with 106,000 miles on it and has had it for a year. I have researched the issue and found that 40plus others has had the same issue with the same vehicle. This issue needs to be looked into. I'm unable to upload my invoices as proof of defect. I can email them if you would like me too.

ENGINE AND ENGINE COOLING

The contact owns a 2020 Kia Telluride. The contact stated that while he was servicing the vehicle, the contact noticed that there was a hole in the rear upper part of the engine block. There was no warning light illuminated. The dealer was contacted. Additionally, the contact stated while driving at various speeds, there was an abnormal burning oil odor coming from the engine. The vehicle was taken to an unknown dealer, where the contact was informed that the engine would need to be disassembled to determine the cause of the failure. Additionally, the dealer informed the contact that three oil changes needed to be performed, and the engine needed to be flushed and replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to follow the dealer's instructions. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 93,364.

ENGINE

The engine failed catastrophically on a highway bridge putting four [XXX] boys in grave danger. They managed to get the vehicle to the other side of the bridge but it was not safe. Not a single warning light came on prior, and the engine temperatur gauge didn't show anything out of the ordinary. Oil levels were checked and topped off prior to the trip. Oil was changed 9 months prior. A local Kia dealer has confirmed total engine failure. Kia has denied the claim despite being under the warranty period because I cannot supply complete oil change records. Who keeps those? I only keep the most recent one which shows 9 months prior. A quick search shows the 2020 Kia Telluride engine is failing at an alarming rate and Kia corporate offices are practing the deny and delay strategy to dodge responsibility. I will now have to hire attorneys and pay $10,000 to replace their faulty engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

EXTERIOR LIGHTING

The contact owns a 2020 Kia Telluride. The contact stated while attempting to have a vehicle inspected, it was discovered that there was an open recall on the VIN. The VIN was included in NHTSA Campaign Number: 24V148000 (EXTERIOR LIGHTING); however, the part to do the recall repair was not available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

STRUCTURE:BODY

Paint is peeling off in patches

ENGINE

In May 2025, I brought my 2022 Kia Telluride to the dealership for an oil leak. They kept my vehicle for a week. Then in June, while driving with my [XXX] son, the engine completely stalled — a terrifying and dangerous situation. I returned the car to the dealership, and they tried to point out a bunch of unrelated issues. But once I got home, the car shut off again. I took it back and was finally told that the engine had blown — and that this kind of failure "happens all the time" with Tellurides, according to their own words. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

Our Kia Telluride had engine failure and a leaking oil pan. There were no warning messages or lamps at all.We noticed a blue smoke coming from the engine upon acceleration and a knocking noise from engine. We took it to a local repair shop and they said the engine was shot. We needed a new engine and a new oil pan as well as an oil change.

POWER TRAIN

Car erratically shifts and provides more power to vehicle when it is not necessary. It often shakes in between shifting.

ENGINE

Another Kia Telluride reporting the known defect in 2020 Kia Tellurides related to severe and excessive oil consumption that poses a potential safety risk and financial loss. I have recently experienced repeated and worsening oil loss between routine oil changes with no visible leaks or warning lights. The rate of consumption exceed 1 quart per 1,000 miles which Kia defines as “excessive” under Technical Service Bulletin ENG222 (Rev 5). This condition creates a risk of engine failure while driving, especially because there are no warning signs that the engine is about to seize. I am in the process of contacting my dealership but Kia of America declined to acknowledge this issue despite it being well documented and affecting a wide range of Kia engines. I believe this is a safety defect that warrants further investigation due to: 1) Sudden engine failure or stalling from low oil levels 2) Lack of adequate early warning indicators 3) Unreasonable financial exposure to consumers for a manufacturer-related defect 4) A pattern of complaints across similar models/engines. I urge the NHTSA to investigate this matter further and ensure Kia is held accountable for this widespread and dangerous issue.

POWER TRAIN

The contact's spouse owns a 2020 Kia Telluride. The contact's spouse stated that while the vehicle was parked, the vehicle inadvertently rolled backwards and struck the contact’s aunt as she was exiting the vehicle. The contact’s aunt was taken to the Emergency Room by ambulance/helicopter, where she later succumbed to the injuries and was pronounced dead. The contact stated that the vehicle remained at the scene. In addition, before the incident, there was grinding coming from the gears. The contact was unsure what specific injuries were sustained. A police report was filed. The contact stated that the VIN was included in NHTSA Campaign Number: 24V214000 (Power Train); which the contact related to the failure. The contact had previously received the recall notification. The dealer was not contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000. Parts distribution disconnect.

ENGINE

Had in deals hop several times was told it was on record I was there with the issue but no light on, light came on during travel on interstate and car lost all power Long block blew . Was extremely lucky I didn’t get ran over by the tractor trailers . Loaded car with kids included . Kia should be reasonable for everything and they are saying no .

POWER TRAIN

This is a follow-up to Complaint #11666572 regarding my 2020 Kia Telluride (VIN: [XXX] ), with urgent concerns about ongoing safety violations and abusive conduct by Greenway Kia East and Kia America. On June 26, 2025, Kia America reversed its prior refusal and agreed to reimburse Uber, rental, and towing costs—but only after I filed multiple complaints. Earlier, they claimed to have no influence over the dealership, which had refused all reimbursement after I complained about Service Manager Gina. Worse, on June 27, the dealership responded via BBB telling me to contact Gina again—the very person I formally complained about for unprofessional and negligent conduct. This isn’t just mishandling; it is degrading, retaliatory, and dangerous. Key safety/legal concerns: • My vehicle was returned on May 31, 2025, with dangerously low coolant, just days after engine replacement—posing a critical safety risk. • The service manager dismissed my concerns until I insisted, then acted with open disrespect. • Repairs were withheld May 19–28 unless I paid $1,833.77, despite warranty coverage. Only after I came in person on May 28 did they reverse and offer free service. • I was charged $580.97 for a diagnostic test tied to a manufacturer defect that led to engine replacement—still not refunded. • The pattern of neglect, retaliation, and deception from both the dealer and Kia America endangers drivers and violates federal safety standards. This dealer has acted with impunity since May 19, 2025. Their behavior is abusive, unsafe, and incompatible with their licensing. I urge NHTSA to investigate whether Greenway Kia East should retain its dealership license. Their conduct undermines public safety and federal standards. A full follow-up and attachments were sent to NHTSAmedia@dot.gov from [XXX] . Please contact me for documentation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

This is a follow-up to Complaint #11666572 regarding my 2020 Kia Telluride (VIN: [XXX] ), with urgent concerns about ongoing safety violations and abusive conduct by Greenway Kia East and Kia America. On June 26, 2025, Kia America reversed its prior refusal and agreed to reimburse Uber, rental, and towing costs—but only after I filed multiple complaints. Earlier, they claimed to have no influence over the dealership, which had refused all reimbursement after I complained about Service Manager Gina. Worse, on June 27, the dealership responded via BBB telling me to contact Gina again—the very person I formally complained about for unprofessional and negligent conduct. This isn’t just mishandling; it is degrading, retaliatory, and dangerous. Key safety/legal concerns: • My vehicle was returned on May 31, 2025, with dangerously low coolant, just days after engine replacement—posing a critical safety risk. • The service manager dismissed my concerns until I insisted, then acted with open disrespect. • Repairs were withheld May 19–28 unless I paid $1,833.77, despite warranty coverage. Only after I came in person on May 28 did they reverse and offer free service. • I was charged $580.97 for a diagnostic test tied to a manufacturer defect that led to engine replacement—still not refunded. • The pattern of neglect, retaliation, and deception from both the dealer and Kia America endangers drivers and violates federal safety standards. This dealer has acted with impunity since May 19, 2025. Their behavior is abusive, unsafe, and incompatible with their licensing. I urge NHTSA to investigate whether Greenway Kia East should retain its dealership license. Their conduct undermines public safety and federal standards. A full follow-up and attachments were sent to NHTSAmedia@dot.gov from [XXX] . Please contact me for documentation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

I am writing to formally file a complaint regarding a known defect in my 2020 Kia Telluride, which is experiencing severe and excessive oil consumption that poses a potential safety risk and financial burden. Vehicle Information: •Make/Model: 2020 Kia Telluride Since ownership, I have experienced repeated and worsening oil loss between routine oil changes — with no visible leaks or warning lights in most cases. The rate of consumption is approaching or exceeding 1 quart per 1,000 miles, which Kia itself defines as “excessive” under Technical Service Bulletin ENG222 (Rev 5). This condition not only creates a risk of engine failure while driving, but it also puts owners like myself at risk of uncovered repair bills in excess of $12,000. I have already contacted my dealership, Kia Corporate, and Fidelity Warranty Services, and was told coverage is uncertain — despite this being a well-documented issue affecting a wide range of Kia engines. I believe this is a safety defect that warrants further investigation due to: •Sudden engine failure or stalling from low oil levels •Lack of adequate early warning indicators •Unreasonable financial exposure to consumers for a manufacturer-related defect •A potential pattern of complaints across similar models/engines As a responsible vehicle owner, I respectfully urge the NHTSA to investigate this matter further and ensure Kia is held accountable for this widespread and dangerous issue. Thank you for your time and consideration.

POWER TRAIN

The front axels are leaking and the transmission is lagging/jerking while accelerating.

POWER TRAIN

The check engine and oil pressure light will start to flash when starting to brake. While this is happening the car starts to shake, stall, and you struggle to accelerate. This has happened multiple times and the last time was in the middle of an intersection. KIA dealership did not fix the issue the two times I took it to the shop. The third time in they did some test and said it was an oil consumption issue and the piston rings in the SUV have failed and the car needed a new engine. This car is a 2020 Telluride with 78,759 miles on it. This issued started well before the 78,759 miles. Oil consumption has been a major issue with other KIA models and they have not seemed to fix this issue with the telluride. I believe they have replaced engines at an extremely high rate and now they are denying engine replacement under their warranty and stating piston ring damage is not covered under the warranty due to high oil consumption. You guys have issued a recall on 2021-2023 Seltos and Soul models for piston ring failure and now they do not want to start replacing tellurides. There is a Facebook page out there labeled KIA telluride issues with oil consumption being a big issue in the comments. KIA stating they will not cover the engine replacement is not only wrong is it a safety issue. I truly believe they know this is a serious issue and have not done anything to correct it. This vehicle is still under warranty and I am still in contact with the dealership to fix this issue.

UNKNOWN OR OTHER

On [XXX], my Kia Telluride received a warranty engine replacement at Greenway Kia East in Orlando, FL. Just two days later, on [XXX], the engine overheated while I was driving with my young child. The temperature warning light came on. I stopped immediately and opened the hood — there was no coolant in the system at all. This failure occurred immediately after a major engine replacement, suggesting that the dealer failed to fill or properly check the coolant system. I was left stranded near a daycare and had to call a third-party tow truck because Kia roadside assistance estimated a 90–120 minute wait. This put my child and me in serious danger. Despite the dealer’s clear negligence, I was sent an invoice for $1,833.77, blaming me for the damage. Upon retrieving the car on May 31, 2025, I personally checked under the hood — the coolant level was still below the MIN line. When I pointed this out, the service manager said, “We’re not required to top it off, but if that satisfies you, we’ll put some in.” This is extremely unsafe and irresponsible, especially after a critical repair like an engine replacement. Later, the dealership even claimed to Kia America that the engine was not replaced under warranty, contradicting their earlier confirmation. This kind of conflicting information, combined with unsafe practices and disregard for basic safety protocols, raises serious concerns about consumer safety and the dealership’s integrity. To make matters worse, Kia America closed my case ([XXX]) on June 10 without notifying me or giving me a chance to respond. I received only one dropped call from an unknown number, and no voicemail or follow-up communication. A formal complaint was mailed to Kia America on June 11, 2025, and I am currently waiting for their response. On June 12, 2025, I also filed a complaint with the Better Business Bureau (BBB). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

On [XXX], my Kia Telluride received a warranty engine replacement at Greenway Kia East in Orlando, FL. Just two days later, on [XXX], the engine overheated while I was driving with my young child. The temperature warning light came on. I stopped immediately and opened the hood — there was no coolant in the system at all. This failure occurred immediately after a major engine replacement, suggesting that the dealer failed to fill or properly check the coolant system. I was left stranded near a daycare and had to call a third-party tow truck because Kia roadside assistance estimated a 90–120 minute wait. This put my child and me in serious danger. Despite the dealer’s clear negligence, I was sent an invoice for $1,833.77, blaming me for the damage. Upon retrieving the car on May 31, 2025, I personally checked under the hood — the coolant level was still below the MIN line. When I pointed this out, the service manager said, “We’re not required to top it off, but if that satisfies you, we’ll put some in.” This is extremely unsafe and irresponsible, especially after a critical repair like an engine replacement. Later, the dealership even claimed to Kia America that the engine was not replaced under warranty, contradicting their earlier confirmation. This kind of conflicting information, combined with unsafe practices and disregard for basic safety protocols, raises serious concerns about consumer safety and the dealership’s integrity. To make matters worse, Kia America closed my case ([XXX]) on June 10 without notifying me or giving me a chance to respond. I received only one dropped call from an unknown number, and no voicemail or follow-up communication. A formal complaint was mailed to Kia America on June 11, 2025, and I am currently waiting for their response. On June 12, 2025, I also filed a complaint with the Better Business Bureau (BBB). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

On [XXX], my Kia Telluride received a warranty engine replacement at Greenway Kia East in Orlando, FL. Just two days later, on [XXX], the engine overheated while I was driving with my young child. The temperature warning light came on. I stopped immediately and opened the hood — there was no coolant in the system at all. This failure occurred immediately after a major engine replacement, suggesting that the dealer failed to fill or properly check the coolant system. I was left stranded near a daycare and had to call a third-party tow truck because Kia roadside assistance estimated a 90–120 minute wait. This put my child and me in serious danger. Despite the dealer’s clear negligence, I was sent an invoice for $1,833.77, blaming me for the damage. Upon retrieving the car on May 31, 2025, I personally checked under the hood — the coolant level was still below the MIN line. When I pointed this out, the service manager said, “We’re not required to top it off, but if that satisfies you, we’ll put some in.” This is extremely unsafe and irresponsible, especially after a critical repair like an engine replacement. Later, the dealership even claimed to Kia America that the engine was not replaced under warranty, contradicting their earlier confirmation. This kind of conflicting information, combined with unsafe practices and disregard for basic safety protocols, raises serious concerns about consumer safety and the dealership’s integrity. To make matters worse, Kia America closed my case ([XXX]) on June 10 without notifying me or giving me a chance to respond. I received only one dropped call from an unknown number, and no voicemail or follow-up communication. A formal complaint was mailed to Kia America on June 11, 2025, and I am currently waiting for their response. On June 12, 2025, I also filed a complaint with the Better Business Bureau (BBB). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

I went to open my sunroof and it opened as normal but when I went to shut it, it’s started to make some noises and got stuck tilted open. It will not budge. I can be available for inspection. It’s a huge safety risk because the sunroof is tilted open and anything can fly into the car and hit someone’s head/body. Especially if driving on the highway at high speeds- the damage could be catastrophic. If I’m driving and a storm appears and the rain/hail could get into the car and cause damage as well as distract the driver and potentially cause an accident with other drivers. I took my car into my local dealership and they told me that the entire sunroof system would need to be replaced- no repair available. There were no warning lights/ issues that alerted me to a future problem.

EXTERIOR LIGHTING

It took 8 months to repair the Recall #SC299B HALOGEN HEADLAMP-BOTH. Repair was done 04/03/2025, which appears to have not last long as high beam is low again and I am afraid to drive in early morning, dusk, or evening due to the timid, low bearing high beams. This is very unsettling as we have made three complaints due to negligence and lack of efficiency for recall repair, being in an accident due to not seeing a deer run across and we hit it, as well as, failed state inspection due to light issues (twice) that negatively impacted financial stability and job security as one driver has to have a clear safety inspection in order to work. Kia corporate has been contacted 6 times via email and called back to discuss ongoing issues, however, there does not appear to be any resolution and/or willingness to discuss ongoing issues with our car. It would be nice to discuss this matter and find a solution that alleviates hardship this recall (and apparent lack of fix as lights continue to be an issue) and Kia dealer/company has made. We would appreciate being bought out and/or provided reimbursements and buyout. Either way, we hope others do NOT face the ongoing stress and issues telluride has given us. It is not ideal or fair to continue being fearful of the safety and reliability of our car despite company’s “attempt” of fixing it.

VISIBILITY/WIPER

It took 8 months to repair the Recall #SC299B HALOGEN HEADLAMP-BOTH. Repair was done 04/03/2025, which appears to have not last long as high beam is low again and I am afraid to drive in early morning, dusk, or evening due to the timid, low bearing high beams. This is very unsettling as we have made three complaints due to negligence and lack of efficiency for recall repair, being in an accident due to not seeing a deer run across and we hit it, as well as, failed state inspection due to light issues (twice) that negatively impacted financial stability and job security as one driver has to have a clear safety inspection in order to work. Kia corporate has been contacted 6 times via email and called back to discuss ongoing issues, however, there does not appear to be any resolution and/or willingness to discuss ongoing issues with our car. It would be nice to discuss this matter and find a solution that alleviates hardship this recall (and apparent lack of fix as lights continue to be an issue) and Kia dealer/company has made. We would appreciate being bought out and/or provided reimbursements and buyout. Either way, we hope others do NOT face the ongoing stress and issues telluride has given us. It is not ideal or fair to continue being fearful of the safety and reliability of our car despite company’s “attempt” of fixing it.

UNKNOWN OR OTHER

The white paint on our telluride peeled and feel off for not apparent reason.

STRUCTURE:BODY

The white paint on our telluride peeled and feel off for not apparent reason.

UNKNOWN OR OTHER

1) Front sunroof exploded suddenly on highway while driving at 67 mph. Nothing hit the sunroof and there was no prior crack. The sunroof was inspected by our insurance appraiser and I can provide photos of the incident. 2) There was the sound of a loud "boom" followed by shattering glass raining down over my head (driver) and that of my teenage son (passenger seat) causing us to duck inside the car while driving down the highway at 67 mph. We could have swerved into traffic or off the road causing an accident and bodily harm. Additionally, the shattered glass itself could cause bodily injury. In our instance, the sunroof visor was closed, capturing the shards of glass. 3) Yes. The problem was confirmed by an independent service center hired by our insurance company to replace the glass. 4) Yes. The vehicle was inspected by an appraiser from our insurance company. 5) No. There was no warning and no prior symptoms of the problem.

FUEL/PROPULSION SYSTEM

I have a 2020 Kia Telluride that I bought brand new from Kia. I have performed regular maintenance on the vehicle and performed the repairs required by any recalls. When my vehicle surpassed 75k miles, the vehicle started having issues with excessive oil consumption. I had my vehicle serviced at 75k miles with the oil changed. When my vehicle was passed 79k miles, the vehicle started stalling, piston misfiring, and engine started vibrating. I took it into the dealer, and they performed diagnostic tests. The determined pistons were working fine but my oil level was very low. This was around 4k miles after my oil change. Kia requires oil changes every 7500 miles. I had the dealer change the oil. Once again, when my vehicle was approaching 4500 miles, the vehicle started to vibrate, piston was not filing properly. I checked my oil level, and it showed very minimal oil on the dip stick. The oil level was well below that was needed for the engine to properly operate. I put closed to 5 quarts of oil to get the engine to the oil level it needed. I am concerned that the excessive oil consumption can lead to the vehicle stalling on the road resulting in collision with other vehicles resulting in bodily injury or harm. According to Kia the oil consumption is fine. How is consuming 5 quarts of oil in 4500 miles fine when the manufacturer states oil changes are required every 7500 miles? The engine itself has a capacity of 6.9 quarts. At the rate my engine is burning oil, I would need over 7.2 quarts of oil to drive 7500 miles. Additionally, having an engine continuously operating with low oil would result in engine damage and thousands of dollars in repairs. The problem I am having in my vehicle is experienced by thousands of Kia Telluride owners. It's the same problem Kia has had in the past with other models. Kia is trying to avoid repairing their defective vehicle and placing the burden on the consumer.

POWER TRAIN

I have a 2020 Kia Telluride that I bought brand new from Kia. I have performed regular maintenance on the vehicle and performed the repairs required by any recalls. When my vehicle surpassed 75k miles, the vehicle started having issues with excessive oil consumption. I had my vehicle serviced at 75k miles with the oil changed. When my vehicle was passed 79k miles, the vehicle started stalling, piston misfiring, and engine started vibrating. I took it into the dealer, and they performed diagnostic tests. The determined pistons were working fine but my oil level was very low. This was around 4k miles after my oil change. Kia requires oil changes every 7500 miles. I had the dealer change the oil. Once again, when my vehicle was approaching 4500 miles, the vehicle started to vibrate, piston was not filing properly. I checked my oil level, and it showed very minimal oil on the dip stick. The oil level was well below that was needed for the engine to properly operate. I put closed to 5 quarts of oil to get the engine to the oil level it needed. I am concerned that the excessive oil consumption can lead to the vehicle stalling on the road resulting in collision with other vehicles resulting in bodily injury or harm. According to Kia the oil consumption is fine. How is consuming 5 quarts of oil in 4500 miles fine when the manufacturer states oil changes are required every 7500 miles? The engine itself has a capacity of 6.9 quarts. At the rate my engine is burning oil, I would need over 7.2 quarts of oil to drive 7500 miles. Additionally, having an engine continuously operating with low oil would result in engine damage and thousands of dollars in repairs. The problem I am having in my vehicle is experienced by thousands of Kia Telluride owners. It's the same problem Kia has had in the past with other models. Kia is trying to avoid repairing their defective vehicle and placing the burden on the consumer.

ENGINE

I have a 2020 Kia Telluride that I bought brand new from Kia. I have performed regular maintenance on the vehicle and performed the repairs required by any recalls. When my vehicle surpassed 75k miles, the vehicle started having issues with excessive oil consumption. I had my vehicle serviced at 75k miles with the oil changed. When my vehicle was passed 79k miles, the vehicle started stalling, piston misfiring, and engine started vibrating. I took it into the dealer, and they performed diagnostic tests. The determined pistons were working fine but my oil level was very low. This was around 4k miles after my oil change. Kia requires oil changes every 7500 miles. I had the dealer change the oil. Once again, when my vehicle was approaching 4500 miles, the vehicle started to vibrate, piston was not filing properly. I checked my oil level, and it showed very minimal oil on the dip stick. The oil level was well below that was needed for the engine to properly operate. I put closed to 5 quarts of oil to get the engine to the oil level it needed. I am concerned that the excessive oil consumption can lead to the vehicle stalling on the road resulting in collision with other vehicles resulting in bodily injury or harm. According to Kia the oil consumption is fine. How is consuming 5 quarts of oil in 4500 miles fine when the manufacturer states oil changes are required every 7500 miles? The engine itself has a capacity of 6.9 quarts. At the rate my engine is burning oil, I would need over 7.2 quarts of oil to drive 7500 miles. Additionally, having an engine continuously operating with low oil would result in engine damage and thousands of dollars in repairs. The problem I am having in my vehicle is experienced by thousands of Kia Telluride owners. It's the same problem Kia has had in the past with other models. Kia is trying to avoid repairing their defective vehicle and placing the burden on the consumer.

ELECTRICAL SYSTEM

the center infotainment screen has turned green. sometimes a hazy green, othertimes almost a solid green which affects the back up camera system when you are trying to back up and not hit anyone or anything. I have brought to the dealership and they stated the head unit is defective and needs replacement. I elevated to Kia Customer Care and they stated that because it is out of the 36,000 mile warranty they would not help. I even stated that as car is not a newer car was not asking for a brand new unit, but asked if they would at least put in a cheaper re-manufactured unit due to the safety issue and they denied that as well. I am on the kia telluride forum and multiple other people are having this issue. this is a defective part and as it is related to a safety issue needs to be replaced and covered by KIA. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

the center infotainment screen has turned green. sometimes a hazy green, othertimes almost a solid green which affects the back up camera system when you are trying to back up and not hit anyone or anything. I have brought to the dealership and they stated the head unit is defective and needs replacement. I elevated to Kia Customer Care and they stated that because it is out of the 36,000 mile warranty they would not help. I even stated that as car is not a newer car was not asking for a brand new unit, but asked if they would at least put in a cheaper re-manufactured unit due to the safety issue and they denied that as well. I am on the kia telluride forum and multiple other people are having this issue. this is a defective part and as it is related to a safety issue needs to be replaced and covered by KIA. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

While driving on the highway, the sunroof shattered. The sunroof glass exploded outwards not inwards.

POWER TRAIN

Car has been brought to KIA for transmission issues multiple times and the associate tells me to just tighten the gas cap to get the light to go off. The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion. The reason I initially took the vehicle in was for a "shake" or "wobble" when accelerating up a hill (semi steep incline) or at freeway speeds (55-70MPH). In these instances, the vehicle will have a hard time shifting and temporarily lose momentum causing concerns for me and other drivers on the road. The transmission light will go on and I call KIA to be told to tighten the gas cap. I recently brought it in for the third time and they diagnosed something different. I have mentioned the transmission each time, but they have focused on other items and not the transmission. I have had the shocks replaced, the tires replaced, alignment performed, and the problem still persist. However, the dealership will not look at the transmission and says that it is the other items, but the issue still remains after fixing the other items. The shock failure caused other items to wear out and the dealer should be on the hook for those items. I have brought the vehicle in dating to last year for the transmission issue with no help from the dealership. Please take action so that we don't lose our lives or put others at risk for injury.

SUSPENSION

Car has been brought to KIA for transmission issues multiple times and the associate tells me to just tighten the gas cap to get the light to go off. The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion. The reason I initially took the vehicle in was for a "shake" or "wobble" when accelerating up a hill (semi steep incline) or at freeway speeds (55-70MPH). In these instances, the vehicle will have a hard time shifting and temporarily lose momentum causing concerns for me and other drivers on the road. The transmission light will go on and I call KIA to be told to tighten the gas cap. I recently brought it in for the third time and they diagnosed something different. I have mentioned the transmission each time, but they have focused on other items and not the transmission. I have had the shocks replaced, the tires replaced, alignment performed, and the problem still persist. However, the dealership will not look at the transmission and says that it is the other items, but the issue still remains after fixing the other items. The shock failure caused other items to wear out and the dealer should be on the hook for those items. I have brought the vehicle in dating to last year for the transmission issue with no help from the dealership. Please take action so that we don't lose our lives or put others at risk for injury.

VEHICLE SPEED CONTROL

Car has been brought to KIA for transmission issues multiple times and the associate tells me to just tighten the gas cap to get the light to go off. The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion. The reason I initially took the vehicle in was for a "shake" or "wobble" when accelerating up a hill (semi steep incline) or at freeway speeds (55-70MPH). In these instances, the vehicle will have a hard time shifting and temporarily lose momentum causing concerns for me and other drivers on the road. The transmission light will go on and I call KIA to be told to tighten the gas cap. I recently brought it in for the third time and they diagnosed something different. I have mentioned the transmission each time, but they have focused on other items and not the transmission. I have had the shocks replaced, the tires replaced, alignment performed, and the problem still persist. However, the dealership will not look at the transmission and says that it is the other items, but the issue still remains after fixing the other items. The shock failure caused other items to wear out and the dealer should be on the hook for those items. I have brought the vehicle in dating to last year for the transmission issue with no help from the dealership. Please take action so that we don't lose our lives or put others at risk for injury.

STRUCTURE:BODY

I have the white pearl paint on my 2020 Telluride. It’s chipping in chunks on the roof and in smaller batches across the body. I paid extra for this paint and from recent research, I’m reading this is a common issue. I’d like this to be repaired. I only have 37,000 miles on the vehicle. I first noticed it as small chips and now it’s present in more locations and expanding in width and length.

STRUCTURE:BODY

The roof paint is delaminating . The problem has only gotten worst. The color is pearl white. Multiple calls to Kia consumer service and dealer- No action and response.

ENGINE AND ENGINE COOLING

The contact owns a 2020 Kia Telluride. The contact stated that the vehicle was experiencing excessive oil consumption. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 76,500.

SERVICE BRAKES

When I brought my car into the dealership to fix the open recall on the sest heater and get it serviced, the dealership did their multipoint inspection and discovered that with just 37950 miles, the rear brake pads and rotors need replacing. The front pads were at 6mm and the rear pads were at 2mm. They informed me that they recommend replacing the pads at 3 mm - at 2mm it is unsafe to drive. As, it is unusual for rear pads to wear before front pads - we suspect that there may be an issue with the parking brake not fully disengaging.

STRUCTURE:BODY

The Pearl white paint used on Kia and Hyundai models does not adhere to the primer coat underneath causing bubbling and eventual paint peeling issues overtime that is premature in nature. This has been reported in numerous locations across the internet as found by a basic search for the issue. Consumers are left to foot the bill on a improper manufacturing issue that should be taken care of by the manufacturer.

STRUCTURE:BODY

Car was parked in the driveway when a large piece of the roof paint fell off. The car is the white/pearl color. Color is reportedly known to have defect.

FUEL/PROPULSION SYSTEM

My 2020 Kia Telluride completely stalled on me on my way to work. The vehicle was not smoking and it seemed like it went on accessory mode. I had the vehicle towed to Kia Dealership in Perris to get it checked out and was told by Olivia that no codes were read when doing a diagnostic and that my engine seized. I had purchased an extended warranty through AGWS. AGWS reached out to me to request the vehicle service records which I emailed over as Subject: [XXX] to [XXX] Today March 21, 2024 we receive a call from Olivia stating that my warranty will not cover the cost as they're claiming that we failed to service the car. Our vehicle was services as advised and stated using the appropriate Synthetic oil. I was informed that they would be breaking down my engine to see where it went wrong as there were no codes read. They also stated I had to pay for the engine breakdown $200 per hour and it would most likely take 8 hours (According to Kia). Now, I've gone on many online forum and many people have experienced this problem with their 2020 Kia Tellurides all under 75,000.00 miles. I contacted Kia Corporate as well but that got me nowhere. I don't understand how these vehicles don't have a recall as of yet for these seized engines. I also don't understand how following the oil recommendations for oil changes is suddenly considered "Lack of service". No one is willing to work with me and suddenly it's my fault that I bought a faulty vehicle. Thank [XXX] I was able to putt to the shoulder of the freeway safely as this is my family vehicle where I drive with my [XXX] and [XXX] . Please investigate as it could be a possible recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

My 2020 Kia Telluride completely stalled on me on my way to work. The vehicle was not smoking and it seemed like it went on accessory mode. I had the vehicle towed to Kia Dealership in Perris to get it checked out and was told by Olivia that no codes were read when doing a diagnostic and that my engine seized. I had purchased an extended warranty through AGWS. AGWS reached out to me to request the vehicle service records which I emailed over as Subject: [XXX] to [XXX] Today March 21, 2024 we receive a call from Olivia stating that my warranty will not cover the cost as they're claiming that we failed to service the car. Our vehicle was services as advised and stated using the appropriate Synthetic oil. I was informed that they would be breaking down my engine to see where it went wrong as there were no codes read. They also stated I had to pay for the engine breakdown $200 per hour and it would most likely take 8 hours (According to Kia). Now, I've gone on many online forum and many people have experienced this problem with their 2020 Kia Tellurides all under 75,000.00 miles. I contacted Kia Corporate as well but that got me nowhere. I don't understand how these vehicles don't have a recall as of yet for these seized engines. I also don't understand how following the oil recommendations for oil changes is suddenly considered "Lack of service". No one is willing to work with me and suddenly it's my fault that I bought a faulty vehicle. Thank [XXX] I was able to putt to the shoulder of the freeway safely as this is my family vehicle where I drive with my [XXX] and [XXX] . Please investigate as it could be a possible recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

My 2020 Kia Telluride completely stalled on me on my way to work. The vehicle was not smoking and it seemed like it went on accessory mode. I had the vehicle towed to Kia Dealership in Perris to get it checked out and was told by Olivia that no codes were read when doing a diagnostic and that my engine seized. I had purchased an extended warranty through AGWS. AGWS reached out to me to request the vehicle service records which I emailed over as Subject: [XXX] to [XXX] Today March 21, 2024 we receive a call from Olivia stating that my warranty will not cover the cost as they're claiming that we failed to service the car. Our vehicle was services as advised and stated using the appropriate Synthetic oil. I was informed that they would be breaking down my engine to see where it went wrong as there were no codes read. They also stated I had to pay for the engine breakdown $200 per hour and it would most likely take 8 hours (According to Kia). Now, I've gone on many online forum and many people have experienced this problem with their 2020 Kia Tellurides all under 75,000.00 miles. I contacted Kia Corporate as well but that got me nowhere. I don't understand how these vehicles don't have a recall as of yet for these seized engines. I also don't understand how following the oil recommendations for oil changes is suddenly considered "Lack of service". No one is willing to work with me and suddenly it's my fault that I bought a faulty vehicle. Thank [XXX] I was able to putt to the shoulder of the freeway safely as this is my family vehicle where I drive with my [XXX] and [XXX] . Please investigate as it could be a possible recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FUEL/PROPULSION SYSTEM

Vehicle went on accessory mode while driving on the freeway. No codes were read at dealership and now they're claiming its a seized engine. They will not help me out and are claiming my extended warranty will not cover the cost due to the lack of maintenance on the vehicle. Mind you, I did my oil changes as expected using the recommended synthetic oil. Why hasn't there been a recall on this vehicle yet for the danger this creates as this is my family vehicle where I drive my newborn to and from his daycare and appointments. We are very lucky we were able to pull the vehicle to safety and to the shoulder of the freeway before an accident occurred.

ENGINE

Vehicle went on accessory mode while driving on the freeway. No codes were read at dealership and now they're claiming its a seized engine. They will not help me out and are claiming my extended warranty will not cover the cost due to the lack of maintenance on the vehicle. Mind you, I did my oil changes as expected using the recommended synthetic oil. Why hasn't there been a recall on this vehicle yet for the danger this creates as this is my family vehicle where I drive my newborn to and from his daycare and appointments. We are very lucky we were able to pull the vehicle to safety and to the shoulder of the freeway before an accident occurred.

EXTERIOR LIGHTING

I have had mi car in multiple shops and been told they can’t repair my headlights. The bulb keeps blowing and now the headlight highbeam doesn’t work and my state inspection is coming up next month and the corporate office says there nothing they can do till the part is available. I need my car fixed for my safety and my family’s safety. I don’t know what else to do

EXTERIOR LIGHTING:HEADLIGHTS:SWITCH

The contact owns a 2020 Kia Telluride. The contact received Kia Campaign Number: 296 for the "Halogen Headlamp High Beam". The vehicle was repaired. The contact stated that on one occasion while driving at an undisclosed speed, the high-beam lights failed to illuminate as intended. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The vehicle was taken back to the dealer. The dealer was unable to repair the vehicle. The contact stated that the failure had gotten worse. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.

UNKNOWN OR OTHER

What component or system failed or malfunctioned, and is it available for inspection upon request? POWER TRAIN, OIL CONSUMPTION, CAMSHAFT POSITION , CIRCUIT SENSORS A X 4, HEADLAMPS HIGH BEAMS DO NOT FUNCTION.CHECK ENGINE LIGHT FAILS. How was your safety or the safety of others put at risk? I DONT FEEL SAFE DRIVING AFTER SUNSET IF I CANT SEE ROAD WHEN NEEDED MY HIGH BEAMS DID NOT FUNCTION I WAS TOLD IT WAS FIXED BUT THERE WERE NO PARTS. STILL AN ISSUE. Has the problem been reproduced or confirmed by a dealer or independent service center? YES about 4 times. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO BEFORE THE 4TH WEEK OF HAVING VEHICLE AFTER 3 WEEKS OF PURCHASE WITH NO OIL.I REPORTED IT TO Y SELLER WAS TOLD TO PAY TO FIX AT SERVICE BUT I DID NOT EXPECT TO BUY A FAULTY VEHICLE AFTER THE STRUGGLE WAS TO OBTAIN SUCH VEHICE FOR MY BUSINESS.

POWER TRAIN

What component or system failed or malfunctioned, and is it available for inspection upon request? POWER TRAIN, OIL CONSUMPTION, CAMSHAFT POSITION , CIRCUIT SENSORS A X 4, HEADLAMPS HIGH BEAMS DO NOT FUNCTION.CHECK ENGINE LIGHT FAILS. How was your safety or the safety of others put at risk? I DONT FEEL SAFE DRIVING AFTER SUNSET IF I CANT SEE ROAD WHEN NEEDED MY HIGH BEAMS DID NOT FUNCTION I WAS TOLD IT WAS FIXED BUT THERE WERE NO PARTS. STILL AN ISSUE. Has the problem been reproduced or confirmed by a dealer or independent service center? YES about 4 times. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO BEFORE THE 4TH WEEK OF HAVING VEHICLE AFTER 3 WEEKS OF PURCHASE WITH NO OIL.I REPORTED IT TO Y SELLER WAS TOLD TO PAY TO FIX AT SERVICE BUT I DID NOT EXPECT TO BUY A FAULTY VEHICLE AFTER THE STRUGGLE WAS TO OBTAIN SUCH VEHICE FOR MY BUSINESS.

EXTERIOR LIGHTING

What component or system failed or malfunctioned, and is it available for inspection upon request? POWER TRAIN, OIL CONSUMPTION, CAMSHAFT POSITION , CIRCUIT SENSORS A X 4, HEADLAMPS HIGH BEAMS DO NOT FUNCTION.CHECK ENGINE LIGHT FAILS. How was your safety or the safety of others put at risk? I DONT FEEL SAFE DRIVING AFTER SUNSET IF I CANT SEE ROAD WHEN NEEDED MY HIGH BEAMS DID NOT FUNCTION I WAS TOLD IT WAS FIXED BUT THERE WERE NO PARTS. STILL AN ISSUE. Has the problem been reproduced or confirmed by a dealer or independent service center? YES about 4 times. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO BEFORE THE 4TH WEEK OF HAVING VEHICLE AFTER 3 WEEKS OF PURCHASE WITH NO OIL.I REPORTED IT TO Y SELLER WAS TOLD TO PAY TO FIX AT SERVICE BUT I DID NOT EXPECT TO BUY A FAULTY VEHICLE AFTER THE STRUGGLE WAS TO OBTAIN SUCH VEHICE FOR MY BUSINESS.

UNKNOWN OR OTHER

The sunroof deflector tabs broke off and jammed the sunroof open. The sunroof is loose and I don’t feel safe driving the vehicle because it may dislodge and become a projectile.

ELECTRICAL SYSTEM

Driver side power folding mirror is malfunctioning. It will sometimes get stuck in one position and won’t retract unless manually repositioned. It has not yet been inspected by the manufacturer. No warning lamps have appeared. A Google search of the issue suggests this may be a common issue with the vehicle make and model.

STRUCTURE:BODY

Driver side power folding mirror is malfunctioning. It will sometimes get stuck in one position and won’t retract unless manually repositioned. It has not yet been inspected by the manufacturer. No warning lamps have appeared. A Google search of the issue suggests this may be a common issue with the vehicle make and model.

VISIBILITY/WIPER

Windshield suddenly has crack along mid passenger side.

UNKNOWN OR OTHER

Sunroof window comes off track due to guide anrms breaking and will not close . Dealer says only solution is to replace the whole frame

UNKNOWN OR OTHER

Sunroof will not close. This is a know issues that Kia is aware of, and they have created performance step for technicians and also created replacement. Consumers are having to pay out of pocket to have issues corrected. Wind deflector has broken and railling system as well. No open recall in the 2020 Kia telluride for this issue. Please view attached youtube video link of this issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

The car is a 2020 Kia Telluride. It was purchased in August 2023 at the time it was leaking oil took it back to the dealer and they replaced the housing put in a new filter and said all was good .For a year. it constantly needed oil took it back to the dealer, said that everything was fine. I would be driving and the car would stop. The oil lamp would come on and I would have to drive and put more oil in it every week. I was putting a quart of oil into the vehicle just about weekly because it seemed to be leaking oil and just a dying out. just a few days ago after putting a quart of oil in I’m driving my vehicle and all of a sudden Smoke comes out of the back a little bit out of the hood. It just stopped all the lights went on the car went dead. Had to call the police get the vehicle towed to the dealer at that point was told the engine had died. They want to put a new engine in the car Which it’s a five year-old car. It should not need a new engine what is causing it to need a newengine. Ever since I purchased the car, it had oil problems so did the oil lead to engine failure. I know I’m not the only one that this has happened to every time I would take it back to the Kia dealer. I was told everything‘s fine everything was not fine never got any warning lights or signals, except for when I was driving the car would literally sputter and stop at a light. I would have to restart it and then go get oil.

POWER TRAIN

The car is a 2020 Kia Telluride. It was purchased in August 2023 at the time it was leaking oil took it back to the dealer and they replaced the housing put in a new filter and said all was good .For a year. it constantly needed oil took it back to the dealer, said that everything was fine. I would be driving and the car would stop. The oil lamp would come on and I would have to drive and put more oil in it every week. I was putting a quart of oil into the vehicle just about weekly because it seemed to be leaking oil and just a dying out. just a few days ago after putting a quart of oil in I’m driving my vehicle and all of a sudden Smoke comes out of the back a little bit out of the hood. It just stopped all the lights went on the car went dead. Had to call the police get the vehicle towed to the dealer at that point was told the engine had died. They want to put a new engine in the car Which it’s a five year-old car. It should not need a new engine what is causing it to need a newengine. Ever since I purchased the car, it had oil problems so did the oil lead to engine failure. I know I’m not the only one that this has happened to every time I would take it back to the Kia dealer. I was told everything‘s fine everything was not fine never got any warning lights or signals, except for when I was driving the car would literally sputter and stop at a light. I would have to restart it and then go get oil.

ENGINE

The car is a 2020 Kia Telluride. It was purchased in August 2023 at the time it was leaking oil took it back to the dealer and they replaced the housing put in a new filter and said all was good .For a year. it constantly needed oil took it back to the dealer, said that everything was fine. I would be driving and the car would stop. The oil lamp would come on and I would have to drive and put more oil in it every week. I was putting a quart of oil into the vehicle just about weekly because it seemed to be leaking oil and just a dying out. just a few days ago after putting a quart of oil in I’m driving my vehicle and all of a sudden Smoke comes out of the back a little bit out of the hood. It just stopped all the lights went on the car went dead. Had to call the police get the vehicle towed to the dealer at that point was told the engine had died. They want to put a new engine in the car Which it’s a five year-old car. It should not need a new engine what is causing it to need a newengine. Ever since I purchased the car, it had oil problems so did the oil lead to engine failure. I know I’m not the only one that this has happened to every time I would take it back to the Kia dealer. I was told everything‘s fine everything was not fine never got any warning lights or signals, except for when I was driving the car would literally sputter and stop at a light. I would have to restart it and then go get oil.

ENGINE

On [XXX] , my wife heard a rattling noise while driving. I verified the rattling noise on [XXX]. On [XXX], I researched online and there are a lot of 2020 Telluride owners that experienced the same issue. They mentioned they had no oil in their cars. I checked the oil that morning and confirmed my wife's car had no oil. I reviewed the manual and checked the oil again according to the instructions in the manual. The car still registered no oil in the dip stick. The car did not report any warning lights. There was no engine light or oil pressure light that came on at any point in time to indicate there was no oil in the engine. Per the instructions in the manual, I drove the vehicle carefully to the auto part store. I purchased and added 6 quarts of synthetic blend 5W 30 oil. After that, the rattling in the engine seized. I sent a text message to Kia in Alpharetta, GA. I spoke with Izzy and explained the situation and requested an appointment to have an oil consumption test performed. She advised that the oil consumption test had a $440 cost and consisted of performing a series of oil changes over the course of a specified time to determine how much oil the vehicle was burning/consuming. She said I could call consumer affairs and I asked her if she was referring to Kia consumer affairs or the national/federal consumer affairs. She verified it was the national/federal consumer affairs and provided me with this number to call 1-888-327-4236 which actually belongs to Kia's consumer affairs hotline. Izzy advised that I had pending recalls in my car and asked why I have not brought the car in. I mentioned that I live in Ball Ground, GA and the nearest Kia dealership to me is the one in Woodstock, GA. However, I stopped taking my car there because I previously took the car there to get the oil changes done and each time I did the car would have a nail in one of the tires a couple days after the service. I lost confidence in the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

UNKNOWN OR OTHER

2020 Kia Telluride paint issues. SWP is a known issue. Kia will not take responsibility for a defect in their lamination process. Will come off in sheets almost exposing the primer below. Horrible ownership for their defect.

POWER TRAIN

My vehicle has been repaired multiple times for leaking oil in different areas.

UNKNOWN OR OTHER

My vehicle has been repaired multiple times for leaking oil in different areas.

POWER TRAIN

CV axel vibration issues. Seems to be a common complaint on 2020 Telluride but no recall. Car is unsafe to drive.

ENGINE

My vehicle is using excessive amounts of oil. Every time I drive it, I can smell burnt oil. I took the vehicle to the dealership on 1/24/25 where they found a leak in the oil filter housing. This was repaired (same day) and the oil was topped off per the service report. After smelling the oil smell again, I checked my oil on 1/31/25 and found that the oil was marked between the min and max line on the dipstick. I have reported this to KIA and waiting to hear back. I am reading hundreds of 2020+ Telluride owners complaining of the same issue. I have had no indicator lights.

POWER TRAIN

Our vehicle is 4 years old and has been experiencing excessive oil consumption (a quart every ~600 miles) and extreme shaking at speeds between 20-50mph. After months of trying to diagnose the issue we have been quoted a total engine and transmission replacement. After calling dealerships across the East coast for second opinions, this is a common diagnosis for our vehicle year and model and even within our small local dealership they are seeing other 2019 and 2020 Kia models experiencing failed piston rings. Kia declined our request for corporate intervention to address the issue.

ENGINE

Our vehicle is 4 years old and has been experiencing excessive oil consumption (a quart every ~600 miles) and extreme shaking at speeds between 20-50mph. After months of trying to diagnose the issue we have been quoted a total engine and transmission replacement. After calling dealerships across the East coast for second opinions, this is a common diagnosis for our vehicle year and model and even within our small local dealership they are seeing other 2019 and 2020 Kia models experiencing failed piston rings. Kia declined our request for corporate intervention to address the issue.

STRUCTURE:BODY

The sunroof deflector assembly spring broke and caused the sunroof to hang up on the passenger side. I have opened the sunroof less than ten times. With the sunroof hung up on the passenger side it attempted to open and caused damage to the whole assembly. Now the dealership is wanting $5,000 to fix due to a faulty part.

ENGINE

Telluride is burning a quart of oil a week… very dangerous

POWER TRAIN

#1 Rear shocks have been replaced 5 times (beginning November 2021-September 2024) after bringing the vehicle in 7 times due to clunking. After dealing with Kia directly they agreed to cover costs. Clunking was resolved shortly but started again a couple months later. #2 Recently the car began locking up while in operation, while accelerating, but no code was detected. Transmission was flushed (December 2024) and one month later same type of lock up began happening again, this time the check engine light came on (January 2025). Code indicates Torque converter clutch is off. Dealer will now try to fix the issue. Car is available for inspection. Problem #1has been reproduced by Kia service at the dealership.Problem #2, since code was detected dealer will inspect and hopefully be able to fix. This car is just over 5 years old with less than 70,000 miles. Between these 2 issues I have been in to the service department going on 8 times!

SUSPENSION

#1 Rear shocks have been replaced 5 times (beginning November 2021-September 2024) after bringing the vehicle in 7 times due to clunking. After dealing with Kia directly they agreed to cover costs. Clunking was resolved shortly but started again a couple months later. #2 Recently the car began locking up while in operation, while accelerating, but no code was detected. Transmission was flushed (December 2024) and one month later same type of lock up began happening again, this time the check engine light came on (January 2025). Code indicates Torque converter clutch is off. Dealer will now try to fix the issue. Car is available for inspection. Problem #1has been reproduced by Kia service at the dealership.Problem #2, since code was detected dealer will inspect and hopefully be able to fix. This car is just over 5 years old with less than 70,000 miles. Between these 2 issues I have been in to the service department going on 8 times!

EXTERIOR LIGHTING

I brought veh to Covina Kia on 1-6-25 for recall (SC299B) of headlight high beams failure. George Arroyo refused to take my veh in telling me my warranty had expired. I told him the safety recall had to be addressed. I insisted mileage doesn’t not void a safety recall. He finally took veh in. My veh has been at dealership for 16 days and has not been touched. It is obvious dealership doesn’t want to perform recall because there is no money to be made for the technician and service advisor. I am getting automated texts but no person calls back to inform me about the exaggerated delays. I have filed a complaint with Kia Motors and situation has not changed, my vehicle is still parked at the dealership.

STRUCTURE:BODY

The Snow White Pearl paint on my 2020 Kia Telluride is rapidly peeling directly above my front windshield. It started as a small 2 inch area first and quickly turned into multiple large areas where the paint is pealing. The largest portion is now roughly 5-6 inches in width. I believe the ENTIRE care needs to be repainted as fixing one spot is not the solution. I have not contacted the Kia dealership or any local repair shops but I could get a quote as needed. Please let me know how to proceed.

ENGINE

The truck was purchased in 2021, with no known issues. In early 2024, it was observed that the truck would struggle to accelerate and started making weird noises like it was about to stop working. The truck received its normal oil changes and no issues were identified by the dealership. In mid-2024, around June, the truck continued to act up after having the oil change completed. The truck was taken to a second mechanic who noticed that the truck was missing a lot of oil after completion of a recent oil change. I paid for another oil change and by September 2024, the truck was now leaking oil. My family's safety was jeopardized because there were no warning lights for me to check the oil or anything else. It was taken to a kia dealership who replaced the timing cannister in October 2024. By December 2024, same issues again. An oil consumption test was conducted in January 2025, and result is the need for a new engine, $10,000. I am unable to receive assistance from any other repair shop because of the known issues with kia engines. I need my truck to be fixed by Kia because this is a known issue from other owners as well.

ENGINE

While traveling at highway speeds between 65-75MPH the vehicle with violently shake while shifting and then lunge forward. However, during the shaking the vehicle is hard to control and feels like it is going to just shut off. This scenario primarily happens on flat roads at the above mentioned speed. However, we have noticed an issue with the vehicle while turning corners and accelerating, as well as, when going up hills or steep highway sections. The vehicle has a V6 but seems to struggle shifting when trying to accelerate even to 40-50MPH. In some instances the vehicle has labored up a hill and seemingly doesn't want to downshift and pick go faster. It seems that this issue has triggered a TSB from Kia, but the issue has potential for elevated risks for other drivers on the road. If the vehicle is unable to maintain freeway speeds or climbing speed, then it poses a risk to traffic on either side of the road and the potential need to pull over. It seems that the vehicle loses power or momentum and would make it very dangerous to get off the road or onto the shoulder. The violent shaking could cause a driver to panic and lose control of the vehicle while at highway speeds and needs to be investigated.

VEHICLE SPEED CONTROL

While traveling at highway speeds between 65-75MPH the vehicle with violently shake while shifting and then lunge forward. However, during the shaking the vehicle is hard to control and feels like it is going to just shut off. This scenario primarily happens on flat roads at the above mentioned speed. However, we have noticed an issue with the vehicle while turning corners and accelerating, as well as, when going up hills or steep highway sections. The vehicle has a V6 but seems to struggle shifting when trying to accelerate even to 40-50MPH. In some instances the vehicle has labored up a hill and seemingly doesn't want to downshift and pick go faster. It seems that this issue has triggered a TSB from Kia, but the issue has potential for elevated risks for other drivers on the road. If the vehicle is unable to maintain freeway speeds or climbing speed, then it poses a risk to traffic on either side of the road and the potential need to pull over. It seems that the vehicle loses power or momentum and would make it very dangerous to get off the road or onto the shoulder. The violent shaking could cause a driver to panic and lose control of the vehicle while at highway speeds and needs to be investigated.

POWER TRAIN

While traveling at highway speeds between 65-75MPH the vehicle with violently shake while shifting and then lunge forward. However, during the shaking the vehicle is hard to control and feels like it is going to just shut off. This scenario primarily happens on flat roads at the above mentioned speed. However, we have noticed an issue with the vehicle while turning corners and accelerating, as well as, when going up hills or steep highway sections. The vehicle has a V6 but seems to struggle shifting when trying to accelerate even to 40-50MPH. In some instances the vehicle has labored up a hill and seemingly doesn't want to downshift and pick go faster. It seems that this issue has triggered a TSB from Kia, but the issue has potential for elevated risks for other drivers on the road. If the vehicle is unable to maintain freeway speeds or climbing speed, then it poses a risk to traffic on either side of the road and the potential need to pull over. It seems that the vehicle loses power or momentum and would make it very dangerous to get off the road or onto the shoulder. The violent shaking could cause a driver to panic and lose control of the vehicle while at highway speeds and needs to be investigated.

STRUCTURE:BODY:ROOF AND PILLARS

I am the owner of a 2020 Kia Telluride with less than 60,000 miles, and I am experiencing a significant issue with the paint peeling off the top of my vehicle. The car is always parked in a garage and only used for routine school pick-ups, with no incidents or accidents that could explain the peeling paint. After researching, I have discovered that this issue is a recurring problem for many Kia vehicles with the Snow White Pearl paint color. It is evident that this is a result of defective paint, and I am outraged that I am being quoted $3,500 to fix an issue caused by Kia’s faulty materials. The peeling has spread to two different areas and worsens daily, further devaluing my vehicle through no fault of my own. Given the widespread reports of this issue and ongoing discussions of a potential class action lawsuit, I urge Kia to address this problem immediately and take responsibility for the defective paint. I strongly believe this should be treated as a recall and that Kia should cover the cost of repairs. Please respond promptly with a resolution, as this is unacceptable for a vehicle of this age and mileage. I expect Kia to stand by the quality of its products and address this issue without further financial burden on your customers.

STRUCTURE:BODY

Paint is delaminating from top and hood of vehicle.

EXTERIOR LIGHTING

 The contact owns a 2020 Kia Telluride. The contact received notification of NHTSA Campaign Number: 24V148000( EXTERIOR LIGHTING) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect