2023 KIA SPORTAGE

STRUCTURE:BODY:ROOF AND PILLARS

Kia America, Inc. (Kia) is recalling certain 2023-2024 Sportage and 2022-2024 Carnival vehicles. The roof molding may loosen and detach.

Risk: A detached roof molding can create a road hazard for other vehicles, increasing the risk of a crash.

SERVICE BRAKES, HYDRAULIC:POWER ASSIST

Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The brake booster diaphragm may become misaligned and cause an internal vacuum leak, which can result in a loss of power brake assist.

Risk: A loss of power brake assist can extend the distance required to stop, increasing the risk of a crash.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."

Risk: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:PUMP

Kia America, Inc. (Kia) is recalling certain 2023 Soul, Sportage, and 2023-2024 Seltos vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump to overheat.

Risk: An electric oil pump assembly that overheats increases the risk of a vehicle fire.

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The alternator battery positive terminal nut may loosen, which can result in an engine stall or an electrical surge.

Risk: An engine stall increases the risk of a crash, and an electrical surge increases the risk of a fire.

ENGINE

On [XXX] the vehicle randomly went into limp mode. Wouldn't restart until it was jumped. Previous to this, the vehicle had already done this twice before. Exact dates unknown. On [XXX], the vehicle went into system check while I was driving it on 3 different occasions. The car shuts down by itself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

On [XXX] the vehicle randomly went into limp mode. Wouldn't restart until it was jumped. Previous to this, the vehicle had already done this twice before. Exact dates unknown. On [XXX], the vehicle went into system check while I was driving it on 3 different occasions. The car shuts down by itself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VISIBILITY/WIPER

After owning our car for about a year when we started noticing abnormal pitting and chips in our windshield. I inquired to the dealership I bought it from and they said it was normal. Consequently the pits, chips and cracks got worse at an alarming rate. I took pictures from when the worst crack started and from February 2025 to August 2025 the crack has spread to 3/4 of my windshield. The windshield also rattles and whistles where the beginning of the crack is.

STRUCTURE:BODY

There are several spots on the front grill, around lights, bumper and other front end pieces that have bubbling, flaking, peeling chrome and paint. There are at least 20 paint chips all the way to the fenders in the front. This vehicle does not travel on gravel roads.

UNKNOWN OR OTHER

Driving at a speed of 45 mph the sunroof spontaneously exploded. No other cars to kick rocks in the indicate vicinity. No passing traffic. We heard a very loud boom and the sound of shattering and skittering glass. Sunroof and sunroof cover were closed. All windows were closed. Pulled to the side of the road, called husband, called Kia to start warranty claim. Our safety was called into jeopardy as we had to drive over 150 miles to the Kia service center, not knowing if any glass would work itself through or of the sunroof shade would handle the wind of driving. The Kia dealership had only seen 1 Sportage and 1 Telluride incur this damage. We also had to find our own way home, they could not offer us a loaner vehicle. Incurred expense of having to fly back home and will incur expenses of having to make the 275 mile journey back to get it once repaired.

ENGINE

The engine light has turned on, I have taken it to different shops and they can’t find the issue

ELECTRICAL SYSTEM

I will be driving 70mph on the freeway and suddenly the "check hybrid system" alert flashes and I have about 20 seconds to safely pullover. Once stopped it will not drive over 5-10 mph for about a half a mile, then completely dies. If I jump start it, it will start, but the car is limited to ~40mph and may not start again once turned off. Has been to the Kia dealership three times in the past month and they say there are no codes to fix regarding the Hybrid battery or system and keep returning it to us. It is exceedingly dangerous to drive and we are afraid to drive on the highway now.

ELECTRICAL SYSTEM

The dash screen went blank. You could not see the speedometer, fuel guage, etc. This has happened twice and is intermittent.

UNKNOWN OR OTHER

Fixed glass panel between the windshield and sunroof spontaneously shattered. There was no impact, debris, or outside force involved. The break occurred with a perfectly straight fracture line, which is characteristic of a manufacture defect stress-related failure rather than an external object strike.

VISIBILITY/WIPER

This morning, when I got into my 2023 Kia Sportage Hybrid SX-Prestige to go to work, I started the car to let it warm up. Suddenly, I heard a noise that sounded as if something had fallen on the roof or struck the windshield. While the car was warming up, I was looking directly at the windshield and did not see anything hit it. I opened the sunshade to check the roof, but there was nothing there. A few minutes later, while driving, I heard a similar sound. Again, I looked around and saw no sign of debris. Shortly after, I noticed a crack forming at the bottom of the windshield. This was extremely surprising because I did not see anything strike my windshield while I was parked or driving. After researching online, I found that this seems to be a frequent issue with my particular model. I am concerned that this may be a stress crack caused by a manufacturing defect or an installation error.

VEHICLE SPEED CONTROL

When engaging the cruise control using the steering wheel button, the speed will set itself at 110 miles an hour, and the vehicle will in fact attempt to reach that speed and accelerate. The problem has occurred at speeds as low as 30 miles an hour and as high as 70 miles an hour, it happens intermittently pressing the cruise control button does not disengage the cruise control every time sometimes it is necessary to press the brakes for the cruise control to be shut back off.

ENGINE

Purchased a CPO Sportage XPro April 2025. As I am unfamiliar with the mechanisms of Kia, unbeknownst to me, my engine revved the first week of purchase. Since this incident, the engine has revved while braking on [XXX] while driving down a city street. The next incident occurred on [XXX] , while exiting the highway and coming to a stop. My passenger, who happens to be a mechanical engineer asked if bumped the gears for the engine to revv as it did, which I did not. The fourth occurrence was [XXX], while driving city streets and coming to a stop. I contacted Kia after the [XXX] incident and they drove the car and could not duplicate my safety concern. When the engine revvs while braking, there are no malfunction warnings messages and goes back to normal within 30 seconds or when I shift back to park and drive. As the safety issue is intermittent, not sure if there is a scheduled duplication of the occurrence. Nonetheless, in review of several complaints via NHTSA, I see a similarities in NHTSA Campaign 23-V-410 and wondering the applicability to my Sportage despite no recalls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES

Purchased a CPO Sportage XPro April 2025. As I am unfamiliar with the mechanisms of Kia, unbeknownst to me, my engine revved the first week of purchase. Since this incident, the engine has revved while braking on [XXX] while driving down a city street. The next incident occurred on [XXX] , while exiting the highway and coming to a stop. My passenger, who happens to be a mechanical engineer asked if bumped the gears for the engine to revv as it did, which I did not. The fourth occurrence was [XXX], while driving city streets and coming to a stop. I contacted Kia after the [XXX] incident and they drove the car and could not duplicate my safety concern. When the engine revvs while braking, there are no malfunction warnings messages and goes back to normal within 30 seconds or when I shift back to park and drive. As the safety issue is intermittent, not sure if there is a scheduled duplication of the occurrence. Nonetheless, in review of several complaints via NHTSA, I see a similarities in NHTSA Campaign 23-V-410 and wondering the applicability to my Sportage despite no recalls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING

Kia opted for Leather like material for the steering wheel cover. This material with only 14, 828 miles on the vehicle is starting to peel off causing a bad gripping scenario. The material is more like a vinyl instead of leather. I have brought the vehicle to the Dealer who is attempted a warranty submission but I believe they will maybe only replace it with the same material and it will do it again. In all my years of driving I have never seen a wheel cover peel like this material is doing. It has been slowly failing over time and not all at once.

UNKNOWN OR OTHER

Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.

ELECTRICAL SYSTEM

Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.

ENGINE

Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.

VEHICLE SPEED CONTROL

After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110 mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great day

ELECTRICAL SYSTEM

After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110 mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great day

VEHICLE SPEED CONTROL

While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.

POWER TRAIN

While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.

SERVICE BRAKES

I have received a warning 3 times saying “Rotary Shifter stuck. I searched and information says bring to dealer for immediate repair the brakes can lock and can cause an accident . I brought it in the first time and was told they can’t determine the issue unless the warning is on when I come in. It never happens when they are open. I read other stories and this problem is not just me having the issue. One person was told the same thing and his car has stopped in traffic and would not restart for a long time They need to find out what is wrong with the rotary shifter

AIR BAGS

The contact owned a 2023 Kia Sportage. The contact stated that while driving 60 MPH, the vehicle hydroplaned all 3 lanes on the highway. The vehicle hit a retaining wall, the vehicle bounced back, spun around, and faced oncoming traffic head-on. An oversized trailer crashed into the contact's vehicle head-on and pushed the vehicle into the middle lane, where it came to a stop. The driver’s and passenger’s side air bags did not deploy. Unknown if any warning lights were illuminated. However, the vehicle's system contacted 911. A police report was filed. The contact was taken to the hospital via ambulance due to sustaining severe injuries to the left shoulder, collapsed lung, chest abrasions, nerve damage to the abdominal area, nerve damage to the lower back, and a brain injury. The contact recently had surgery on her left shoulder. The vehicle was towed to a local towing yard. The insurance company was contacted and deemed the vehicle a total loss. The contact hired an attorney who hired an engineer to check the black box inside the vehicle and found that nothing was recorded. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000. 

ELECTRICAL SYSTEM

The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.

ENGINE

The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.

POWER TRAIN

The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.

FUEL SYSTEM, GASOLINE

The contact owns a 2023 Kia Sportage. The contact stated that while attempting to refuel, the electronic fuel cap door failed to immediately open, and the contact was unable the to insert the nozzle into the filler neck. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 85,000.

BACK OVER PREVENTION: WARNINGS

While backing up, the vehicle’s rear camera and sensors failed to alert me to a low object. There was no audible warning, and the object was below rear window visibility. This resulted in a dent to the trunk. The camera system typically provides audio warnings, but it was silent during this event. I am concerned this could indicate a defect in the backup safety system. There have been similar recalls put out for other Kia models in this year which concerns me even more that I had this issue and that my car does not have a recall out.

UNKNOWN OR OTHER

While backing up, the vehicle’s rear camera and sensors failed to alert me to a low object. There was no audible warning, and the object was below rear window visibility. This resulted in a dent to the trunk. The camera system typically provides audio warnings, but it was silent during this event. I am concerned this could indicate a defect in the backup safety system. There have been similar recalls put out for other Kia models in this year which concerns me even more that I had this issue and that my car does not have a recall out.

POWER TRAIN

The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.

SERVICE BRAKES

The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.

ENGINE

The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I was driving on the highway and encountered a slick spot. The lane keeping assist and braking caused the car to veer to left to try to stay in the lane, which in turn caused the car to spin around twice. The car need to turn in the direction of the spin which was not possible because the lane assist was controlling the steering wheel.

LANE DEPARTURE: ASSIST

I was driving on the highway and encountered a slick spot. The lane keeping assist and braking caused the car to veer to left to try to stay in the lane, which in turn caused the car to spin around twice. The car need to turn in the direction of the spin which was not possible because the lane assist was controlling the steering wheel.

SERVICE BRAKES

My Kia has a feature called "Downhill Brake Control". The manual states it will control the downhill speed of the car without using the brake or gas. I have used this on hills near my house and when I get down the hill to a flat-ish area, I manually turn the control off. Most times it works fine. Sometimes, the car bucks and then comes to a complete stop or close to it. I feel this is a safety issue as if someone is behind me, they may not realize it's the car stopping suddenly and ram in to me. I have asked the dealer about it, they've said it's working as designed. Kia USA doesn't care after 2 letters to them. This is my last attempt to get Kia to look in to this issue. For now, I just don't use the stupid button

ENGINE

The contact owns a 2023 Kia Sportage. The contact stated while driving approximately 35 MPH, the instrument cluster went black, and the vehicle stalled. The contact stated that before being able to pull over, the vehicle restarted. The contact stated that the vehicle was taken to a local dealer who diagnosed the vehicle and replaced the instrument cluster and wiring harness. The vehicle was repaired; however, the contact stated that the vehicle started stalling while stopped for traffic lights. The contact stated that when the vehicle stalled, the instrument cluster showed several unknown warning lights. The contact had taken the vehicle back to the same dealer. The dealer was not able to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 23,000.

ELECTRICAL SYSTEM

The contact owns a 2023 Kia Sportage. The contact stated while driving approximately 35 MPH, the instrument cluster went black, and the vehicle stalled. The contact stated that before being able to pull over, the vehicle restarted. The contact stated that the vehicle was taken to a local dealer who diagnosed the vehicle and replaced the instrument cluster and wiring harness. The vehicle was repaired; however, the contact stated that the vehicle started stalling while stopped for traffic lights. The contact stated that when the vehicle stalled, the instrument cluster showed several unknown warning lights. The contact had taken the vehicle back to the same dealer. The dealer was not able to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 23,000.

ELECTRICAL SYSTEM

The contact owns a 2023 Kia Sportage. The contact stated while driving 70 MPH, the instrument panel failed to display pertinent information. The contact stated that a dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The vehicle was taken to the dealer but was not diagnosed. However, the contact was informed that the vehicle could not be repaired unless the VIN was under recall. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V298000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,585.

LANE DEPARTURE: ASSIST

There is no adaptive cruise control or front sensing collision avoidance. With the Lane Keeping Assist, the vehicle does not detect anything in front of it (cars, pedestrians, cyclists, etc.). If the road line veers, the vehicle will follow the line into the next lane, while not avoiding other vehicles in the lane. We have to manually steer the vehicle back into our lane. This has been occuring since we purchased the vehicle from [XXX] in Boise, ID. We have taken it in for 2 service checks, called Kia Consumer Affairs, explaining this situation, and they just tell us they didn't find any issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FORWARD COLLISION AVOIDANCE: WARNINGS

There is no adaptive cruise control or front sensing collision avoidance. With the Lane Keeping Assist, the vehicle does not detect anything in front of it (cars, pedestrians, cyclists, etc.). If the road line veers, the vehicle will follow the line into the next lane, while not avoiding other vehicles in the lane. We have to manually steer the vehicle back into our lane. This has been occuring since we purchased the vehicle from [XXX] in Boise, ID. We have taken it in for 2 service checks, called Kia Consumer Affairs, explaining this situation, and they just tell us they didn't find any issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

The contact owns a 2023 Kia Sportage. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the engine seized. No warning lights were illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to immediately start. The contact stated that the vehicle started after several attempts. The contact stated the failure had occurred several times. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired by an independent mechanic. The contact referenced an unknown recall; however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000.

SERVICE BRAKES

My car is a 2023 Kia Sportage with 38,000 miles on it. I was informed upon getting my brake pads changed that my master cylinder for my brakes were not working, which is extremely dangerous and should not have happened until the car had at least 100,000 miles if ever. Not only did I have to pay out-of-pocket because Kia refused to get me in for a month so I had to go to a private repair shop to get this taken care of even though I was under warranty. This extremely concerning.

ENGINE

CHECK HYBRID SYSTEM - STOP SAFELY - BATTERY MANAGEMENT SYSTEM ERROR DEALER UNABLE TO FIND AN ISSUE AS TO WHY THE VEHICLE SHUTS OFF. EXPERIENCED THIS ISSUE 5 TIMES OVER THE LAST 3 MONTHS. 2 TIMES WHILE DRIVING IN THE HOV LANE ON THE INTERSTATE. VERY DANGEROUS!

ENGINE

Intermittently, when trying to accelerate from a stop; or a near stop, the vehicle does nothing for a second or so. The vehicle also vibrates at various speeds while the hybrid system is engaged. It is dangerous and a safety concern because you can't merge correctly or go through an intersection, without wondering if someone is going to broadside you, as you wait for the car to make up its computer mind to go forward. (accelerate.) And the vibration as previously mentioned. The problems cannot be reproduced by the dealership. No inspection other than the dealership, and no warning lights, etc. The car is available for a detailed inspection if needed. I first noticed the issue around approximately 7000 miles and brought it to the dealership for both issues. I'm repeatedly told excuses: it's my rims, a balancing issue, or I don't understand how a hybrid works, etc. I told them I know a car is supposed to go forward upon accelerating, regardless of the power plant: gas, electric or hybrid; and that a car should not randomly start vibrating at various speeds when the hybrid system is engaged. I notified KIA America and have had it to the dealership three times for both issues. I get we're sorry notifications, and to call about concerns with no help. I have found complaints online for the same issues involving the very same vehicle. I cannot understand how there is no technical service bulletin or recall on this vehicle. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN

Intermittently, when trying to accelerate from a stop; or a near stop, the vehicle does nothing for a second or so. The vehicle also vibrates at various speeds while the hybrid system is engaged. It is dangerous and a safety concern because you can't merge correctly or go through an intersection, without wondering if someone is going to broadside you, as you wait for the car to make up its computer mind to go forward. (accelerate.) And the vibration as previously mentioned. The problems cannot be reproduced by the dealership. No inspection other than the dealership, and no warning lights, etc. The car is available for a detailed inspection if needed. I first noticed the issue around approximately 7000 miles and brought it to the dealership for both issues. I'm repeatedly told excuses: it's my rims, a balancing issue, or I don't understand how a hybrid works, etc. I told them I know a car is supposed to go forward upon accelerating, regardless of the power plant: gas, electric or hybrid; and that a car should not randomly start vibrating at various speeds when the hybrid system is engaged. I notified KIA America and have had it to the dealership three times for both issues. I get we're sorry notifications, and to call about concerns with no help. I have found complaints online for the same issues involving the very same vehicle. I cannot understand how there is no technical service bulletin or recall on this vehicle. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER

Intermittently, when trying to accelerate from a stop; or a near stop, the vehicle does nothing for a second or so. The vehicle also vibrates at various speeds while the hybrid system is engaged. It is dangerous and a safety concern because you can't merge correctly or go through an intersection, without wondering if someone is going to broadside you, as you wait for the car to make up its computer mind to go forward. (accelerate.) And the vibration as previously mentioned. The problems cannot be reproduced by the dealership. No inspection other than the dealership, and no warning lights, etc. The car is available for a detailed inspection if needed. I first noticed the issue around approximately 7000 miles and brought it to the dealership for both issues. I'm repeatedly told excuses: it's my rims, a balancing issue, or I don't understand how a hybrid works, etc. I told them I know a car is supposed to go forward upon accelerating, regardless of the power plant: gas, electric or hybrid; and that a car should not randomly start vibrating at various speeds when the hybrid system is engaged. I notified KIA America and have had it to the dealership three times for both issues. I get we're sorry notifications, and to call about concerns with no help. I have found complaints online for the same issues involving the very same vehicle. I cannot understand how there is no technical service bulletin or recall on this vehicle. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

On 3/9/25, the infotainment panel and media system blanked out. After pulling the vehicle over, the infotainment panel cluster buffered after restarting.

POWER TRAIN

When I pulled up at home and parked the vehicle, I pressed the brake pedal, stopping the vehicle, and then pressed the Park button and took my foot off the brake. The vehicle was not in park and rolled forward hitting my trailer with two Jet Skis on it in my driveway damaging the front of my vehicle, and one of the 2 Jet Skis. This is the first time this has happened, and there was no warning at all. Luckily it was in my driveway with no one around. If it had happened in a store parking lot or on a street, it could injure or kill someone easily.

ENGINE

PHEV vehicle: charging interrupted in the middle of the night. When attempting to reconnect the charger, a "Charging unsuccessful" message was given. A warning with "Check Hybrid System" appeared, as well as the check engine light. I cannot charge the car anymore and had to leave it at the dealership.

ELECTRICAL SYSTEM

PHEV vehicle: charging interrupted in the middle of the night. When attempting to reconnect the charger, a "Charging unsuccessful" message was given. A warning with "Check Hybrid System" appeared, as well as the check engine light. I cannot charge the car anymore and had to leave it at the dealership.

ELECTRICAL SYSTEM

The infotainment screen continues to blank out. The backup camera, media, navigation, or radio won’t work when the infotainment system is blank.

AIR BAGS

The contact owns a 2023 Kia Sportage. The contact stated that while her daughter was driving at an undisclosed speed through an intersection, the vehicle was struck on the passenger side front quarter panel by another vehicle that had failed to yield. As a result, the vehicle spun out of control through the intersection before coming to a complete stop, causing the driver to hit her head on the driver's side window. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The driver was evaluated by EMT on scene but declined to be transported to an area hospital for treatment. The driver later transported herself to an area hospital and was treated for a concussion, neck pain, bruising, and various minor cuts to the knees. The manufacturer was not notified of the failure. The failure mileage was 70,000.

FORWARD COLLISION AVOIDANCE: WARNINGS

My vehicle is currently being held at a Kia Dealership in Woodstock, GA to attempt to find the problem with my car. The lateral G sensor code as well as a few others were found in diagnostic testing. They attempted to fix it with replacing the air bag module but it did not remove the problem. My problem is this: Four of my ADAS lights have come on several times over the last few months at random, but all at the same time. It turns off every single safety feature of my vehicle. One time I was driving and my ABS light came on and off quickly as if it were stuck and the car started to pull me off the road as I tried to accelerate. I was told there may be a software issue with my vehicle and that they would take months to fix it if they can. I am concerned for my safety at this point.

UNKNOWN OR OTHER

My vehicle is currently being held at a Kia Dealership in Woodstock, GA to attempt to find the problem with my car. The lateral G sensor code as well as a few others were found in diagnostic testing. They attempted to fix it with replacing the air bag module but it did not remove the problem. My problem is this: Four of my ADAS lights have come on several times over the last few months at random, but all at the same time. It turns off every single safety feature of my vehicle. One time I was driving and my ABS light came on and off quickly as if it were stuck and the car started to pull me off the road as I tried to accelerate. I was told there may be a software issue with my vehicle and that they would take months to fix it if they can. I am concerned for my safety at this point.

ELECTRICAL SYSTEM

My vehicle is currently being held at a Kia Dealership in Woodstock, GA to attempt to find the problem with my car. The lateral G sensor code as well as a few others were found in diagnostic testing. They attempted to fix it with replacing the air bag module but it did not remove the problem. My problem is this: Four of my ADAS lights have come on several times over the last few months at random, but all at the same time. It turns off every single safety feature of my vehicle. One time I was driving and my ABS light came on and off quickly as if it were stuck and the car started to pull me off the road as I tried to accelerate. I was told there may be a software issue with my vehicle and that they would take months to fix it if they can. I am concerned for my safety at this point.

ELECTRICAL SYSTEM

The contact owns a 2023 Kia Sportage. The contact state while driving 70 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 30 MPH. Additionally, the vehicle stalled and lost motive power. The vehicle was started and driven to the shoulder of the road. The vehicle was started, and the vehicle was driven to the residence. The contact stated that the failure occurred while the contact was driving on a major four-lane highway. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that a failure was possible with the computer system; however, no fault code was displayed. The contact stated the vehicle was taken to the dealer twice regarding the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.

FORWARD COLLISION AVOIDANCE: WARNINGS

I had my 2023 Kia Sportage in the Kia shop in McKinney, Tx about 3 weeks ago for an electrical issue. ALL of my lights on my dash were on. They INSISTED my battery was bad, so they made me buy a battery. (My car isn’t even 3 years old). So, once the new battery was installed, the technician stated all was good, that it was just a bad battery, that was why all the lights on my dash were there. When I started my car this morning, what do you know! All of the warning lights were on my dash AGAIN. They did nothing to fix the issue. There were unsure of what was causing the electrical issues in the first place. I am writing this to you to inform you of the electrical issues among Kia.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

I had my 2023 Kia Sportage in the Kia shop in McKinney, Tx about 3 weeks ago for an electrical issue. ALL of my lights on my dash were on. They INSISTED my battery was bad, so they made me buy a battery. (My car isn’t even 3 years old). So, once the new battery was installed, the technician stated all was good, that it was just a bad battery, that was why all the lights on my dash were there. When I started my car this morning, what do you know! All of the warning lights were on my dash AGAIN. They did nothing to fix the issue. There were unsure of what was causing the electrical issues in the first place. I am writing this to you to inform you of the electrical issues among Kia.

ELECTRICAL SYSTEM

I had my 2023 Kia Sportage in the Kia shop in McKinney, Tx about 3 weeks ago for an electrical issue. ALL of my lights on my dash were on. They INSISTED my battery was bad, so they made me buy a battery. (My car isn’t even 3 years old). So, once the new battery was installed, the technician stated all was good, that it was just a bad battery, that was why all the lights on my dash were there. When I started my car this morning, what do you know! All of the warning lights were on my dash AGAIN. They did nothing to fix the issue. There were unsure of what was causing the electrical issues in the first place. I am writing this to you to inform you of the electrical issues among Kia.

LANE DEPARTURE: BLIND SPOT DETECTION

Multiple times I have reported all of my cluster lights come on randomly while driving. They are distracting and it's difficult to tell if the systems are actually working. The dealership claims it's a rear sensor however they refuse to fix it due to my car appears to have been hit. There's no damage to my vehicle any where. Now I have to wait for the lights to come on again before I can take it to another dealership and have it reassessed.

FORWARD COLLISION AVOIDANCE: WARNINGS

Multiple times I have reported all of my cluster lights come on randomly while driving. They are distracting and it's difficult to tell if the systems are actually working. The dealership claims it's a rear sensor however they refuse to fix it due to my car appears to have been hit. There's no damage to my vehicle any where. Now I have to wait for the lights to come on again before I can take it to another dealership and have it reassessed.

ELECTRICAL SYSTEM

Multiple times I have reported all of my cluster lights come on randomly while driving. They are distracting and it's difficult to tell if the systems are actually working. The dealership claims it's a rear sensor however they refuse to fix it due to my car appears to have been hit. There's no damage to my vehicle any where. Now I have to wait for the lights to come on again before I can take it to another dealership and have it reassessed.

VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY

While driving on a highway at approximately 5:00 p.m., a loud explosion occurred. My husband said it sounded like we were shot. Once we pulled over, we discovered the panoramic sunroof had exploded. We immediately pulled off on the nearest exit and drove the car right back to the dealer. While my husband drove the car, I researched sunroof explosions and found several complaints of other Kia cars with panoramic sunroofs that had exploded. Upon arrival at the dealership, the service department was closed, but we were able to bring the car inside the garage since it was raining. There was no impact to the sunroof and no bridge where something could have fallen from it. The broken glass looked like it had exploded outward like a volcano. Shattered pieces of glass were scattered on top of the cloth covering but most pieces must have flown off the roof during driving. A saleswoman made a ridiculous claim that the explosion could have been caused by hail. It was 55 degrees out. Another salesman made a comment that it could have been some kind of combustion or that something fell on top of the sunroof (like a meteorite fell from the sky while driving?). Now, the following morning, Kia (a man named Walt) is claiming something hit the sunroof, "pictures don't lie", and they will not do any work on the car until my insurance company is contacted and an appraiser comes to look at the damage. We also took pictures and do not see that an impact occurred. No other cars on the highway at the time the sunroof exploded were impacted with their driving or even pulled off the road, so I cannot imagine Kia's claim that "something hit the sunroof." No other cars were impacted.