2023 KIA SPORTAGE HYBRID

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

On highway, above 50 mph, the Rear Cross Traffic Warning Illuminated while the car braked abruptly and I could not accelerate for 1-2 seconds. The car does not have Front Traffic Collision equipped.

POWER TRAIN

I was driving my vehicle on the freeway when all of a sudden I got a warning light that came on that said check hybrid system it looked up my brakes and steering the car completely shutdown in the middle of the freeway it happened so fast I couldn't get to the shoulder my car completely just stopped. I spoke to kia and took it to the dealership and they ended up saying because it needed a update which I then called kia and let them know the situation that I almost got in a accident and that I didn't feel safe in that car and they didn't want to help.

ELECTRICAL SYSTEM

I was driving my vehicle on the freeway when all of a sudden I got a warning light that came on that said check hybrid system it looked up my brakes and steering the car completely shutdown in the middle of the freeway it happened so fast I couldn't get to the shoulder my car completely just stopped. I spoke to kia and took it to the dealership and they ended up saying because it needed a update which I then called kia and let them know the situation that I almost got in a accident and that I didn't feel safe in that car and they didn't want to help.

SERVICE BRAKES

I was driving my vehicle on the freeway when all of a sudden I got a warning light that came on that said check hybrid system it looked up my brakes and steering the car completely shutdown in the middle of the freeway it happened so fast I couldn't get to the shoulder my car completely just stopped. I spoke to kia and took it to the dealership and they ended up saying because it needed a update which I then called kia and let them know the situation that I almost got in a accident and that I didn't feel safe in that car and they didn't want to help.

VEHICLE SPEED CONTROL

I was driving with cruise control on. I had to slow down for traffic. Upon resuming speed, I reactivated cruise control at which time it jumped to 110 mph. This happen several times. I turned cruise off and back on 110. I canceled and tried to reset, 110. I kept resuming 110 mph and the function was not usable. I have a video but was unable to upload because it was to large

ENGINE

Traveling at 70 MPH on [XXX] in traffic, the vehicle suddenly lost power and I was forced to unsafely maneuver to the shoulder of the road as the vehicle decelerated through the traffic. As soon as I stopped, the vehicle lost all power. I had difficulty engaging the parking brake as I was on a hill and the vehicle started to roll back. The brake pedal did work so I could stop the car but I could not exit the vehicle in fear of it rolling back into traffic. I called 911 to explain the situation. After 20 more minutes I engaged/disengaged the parking brake several times and it finally held. I still would not leave the vehicle because I could not trust it at that point. Another 20 minutes passed and a road ranger arrived and placed a wooden block behind the wheel and at that point I felt comfortable to get out of the car. I was told by Kia service the issue was related to recall SA553A but I was never notified. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM

Traveling at 70 MPH on [XXX] in traffic, the vehicle suddenly lost power and I was forced to unsafely maneuver to the shoulder of the road as the vehicle decelerated through the traffic. As soon as I stopped, the vehicle lost all power. I had difficulty engaging the parking brake as I was on a hill and the vehicle started to roll back. The brake pedal did work so I could stop the car but I could not exit the vehicle in fear of it rolling back into traffic. I called 911 to explain the situation. After 20 more minutes I engaged/disengaged the parking brake several times and it finally held. I still would not leave the vehicle because I could not trust it at that point. Another 20 minutes passed and a road ranger arrived and placed a wooden block behind the wheel and at that point I felt comfortable to get out of the car. I was told by Kia service the issue was related to recall SA553A but I was never notified. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES

Traveling at 70 MPH on [XXX] in traffic, the vehicle suddenly lost power and I was forced to unsafely maneuver to the shoulder of the road as the vehicle decelerated through the traffic. As soon as I stopped, the vehicle lost all power. I had difficulty engaging the parking brake as I was on a hill and the vehicle started to roll back. The brake pedal did work so I could stop the car but I could not exit the vehicle in fear of it rolling back into traffic. I called 911 to explain the situation. After 20 more minutes I engaged/disengaged the parking brake several times and it finally held. I still would not leave the vehicle because I could not trust it at that point. Another 20 minutes passed and a road ranger arrived and placed a wooden block behind the wheel and at that point I felt comfortable to get out of the car. I was told by Kia service the issue was related to recall SA553A but I was never notified. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE

while driving on the freeway my car suddenly started beeping and gave a hybrid system warning stop safely. I tried to accelerate so I could get to the shoulder but the car continued to lose power eventually it stopped I was able to get over but not to the shoulder, on to the onramp divider. I sat then frantic for about 10secs trying to read display for instructions when the entire car shut down!!! completely black. my car is a still under warranty. I had it towed to the nearest kia dealer they pushed a reset battery button said I can drive it but make sure I take it in as soon as possible. so I did at which point the mechanic started giving me reasons why I may not be under warranty, why they cant give loaner and they need to keep it multiple days. sorry I digress but that is what happen

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING

The contact owns a 2023 Kia Sportage Hybrid. The contact stated while driving at 13 MPH from an exit and entering a roundabout, a right turn on an incline was attempted to be made when the vehicle veered in the left direction independently violently. The contact also stated the driver assist was engaged and the vehicle went off to the side of the road and over an embankment where the vehicle came to a stop. The contact mentioned that the driver assist failed to disengage to give the contact control of the vehicle and the brake pedal was depressed but failed to respond. In addition, the wheels locked. The contact sustained bruising on the left side of the body. No medical attention was required. The vehicle was towed to an independent mechanic but no diagnosis was completed. The vehicle was not repaired. A police report was not filed. The contact mentioned there was a case filed with the insurance company. The manufacturer was not notified of the failure. The approximate failure mileage was 8,000.

ENGINE

My 2023 Kia Sportage Hybrid, with only 22,000 miles, has been experiencing a recurring "Check Hybrid System Stop Safely" error, causing sudden and complete loss of acceleration while driving. This issue first occurred in November 2024, while I was driving at highway speeds (60 mph), and has recurred multiple times since. The sudden loss of power puts my safety and others’ at serious risk by leaving the vehicle stranded in traffic, increasing the chance of accidents. On December 30, 2024, I brought the car to Kia of West Nyack for diagnosis and repair, providing video evidence of the error. However, the dealership claims they cannot replicate the issue and has not completed any repairs. While the dealership has stated since last week that a Techline case was opened, Kia Corporate confirmed no such case exists, highlighting a lack of accountability and coordination. For over two weeks, no progress has been made, and the issue has not been escalated to a specialist. Despite being under warranty, I have not been offered a loaner vehicle, significantly impacting my daily life, work, and family responsibilities. This issue is further complicated by Kia’s inability to log intermittent errors, as the "Check Hybrid System Stop Safely" message disappears when the car is restarted. This design flaw has allowed the dealership to dismiss the error as unreproducible, despite video evidence provided. This situation has left me questioning whether my car is safe to drive and when it will be repaired. This defect is not isolated to my vehicle. Many other Kia and Hyundai hybrid owners have reported the same error, highlighting a widespread safety issue. Despite its warranty obligations, Kia has failed to act promptly to address this defect. Immediate action is needed to ensure the safety of this vehicle and others affected by this recurring problem.

ELECTRICAL SYSTEM

My 2023 Kia Sportage Hybrid, with only 22,000 miles, has been experiencing a recurring "Check Hybrid System Stop Safely" error, causing sudden and complete loss of acceleration while driving. This issue first occurred in November 2024, while I was driving at highway speeds (60 mph), and has recurred multiple times since. The sudden loss of power puts my safety and others’ at serious risk by leaving the vehicle stranded in traffic, increasing the chance of accidents. On December 30, 2024, I brought the car to Kia of West Nyack for diagnosis and repair, providing video evidence of the error. However, the dealership claims they cannot replicate the issue and has not completed any repairs. While the dealership has stated since last week that a Techline case was opened, Kia Corporate confirmed no such case exists, highlighting a lack of accountability and coordination. For over two weeks, no progress has been made, and the issue has not been escalated to a specialist. Despite being under warranty, I have not been offered a loaner vehicle, significantly impacting my daily life, work, and family responsibilities. This issue is further complicated by Kia’s inability to log intermittent errors, as the "Check Hybrid System Stop Safely" message disappears when the car is restarted. This design flaw has allowed the dealership to dismiss the error as unreproducible, despite video evidence provided. This situation has left me questioning whether my car is safe to drive and when it will be repaired. This defect is not isolated to my vehicle. Many other Kia and Hyundai hybrid owners have reported the same error, highlighting a widespread safety issue. Despite its warranty obligations, Kia has failed to act promptly to address this defect. Immediate action is needed to ensure the safety of this vehicle and others affected by this recurring problem.