2024 KIA SOUL

ELECTRICAL SYSTEM

Started the car this morning and noticed that the dashboard screen was blank. This had never happened before. Turned the car off and on twice thinking maybe it was just a software glitch but the screen stayed blank. Took the car to the dealer shortly after. When I picked it up the service advisor said they did a reset and a software update. The advisor had not seen this in a 2024 Kia Soul. But when checking on-line, I saw several similar complaints for this year/model.

UNKNOWN OR OTHER

Horn malfunctioned, a known issue recognized by Kia on these models. Visited an authorized Kia repair center in Maryland on June 14, 2025. The repair center indicated that the necessary parts (96611-K0030 and 96619-T6000) are not available in Maryland or surrounding states, and backorder delays are at least four to six weeks. The vehicle is meanwhile not road safe due to the lack of a horn.

UNKNOWN OR OTHER

I PURCHASED THIS VEHICLE IN JAN 2024 AND IT NOW HAS 16000 MILES. TOOK MY CAR INTO RAY SKILLMAN, PIKES PLAZA WESTIDE FOR SERVICE LAST MONTH BECAUSE MY HORN WAS NOT WORKING. THEY TOLD ME THAT THERE WAS A NATION WIDE BACK ORDER ON THE PART AND JUST 2 DAYS AGO, I RECEIVED AN EMAIL FROM KIA CUSTOMER SERVICE/CARE, STATING THAT THEY WERE TOLD THAT THERE IS NO ETA AT THIS TIME. THIS (NOT HAVING A HORN) IS A SAFETY CONCERN AND ALSO THE SERVICE TECH THAT TOOK MY CAR IN, TOLD ME THAT IT AFFECTED OTHER KIA MODELS AS WELL, THEY DID NOT SEEM TO THINK THAT IT WAS A BIG DEAL AND THE CAR WAS DRIVEABLE, BUT WITHOUT A HORN, IT IS VERY UNSAFE. I'M ALSO CONTACTING THEM FOR A LOANER WHICH THEY REALLY DON'T SEEM TO WANT TO DO THAT ROUTE, BUT I ALSO DON'T WANT TO RENT A VEHICLE TO BE REIMBURSED (SINCE IT IS A WARRANTY REPAIR), BECAUSE THAT IS A LOT OF MONEY OUT OF POCKET THAT I DON'T HAVE. IF THAT IS A PROBLEM WITH MULTIPLE KIA MODELS, WHY IS THAT NOT A RECALL? THERE HAVE BEEN MULTIPLE TIMES SINCE THEN, THAT I HAVE BEEN IN A SITUATION WHERE MY HORN WAS NEEDED SO AS TO AVOID AN ACCIDENT OR INJURY, AND I DID NOT HAVE ONE. (NO ACCIDENTS SO FAR) BUT IT IS BOUND TO HAPPEN.

UNKNOWN OR OTHER

My Kia Soul, which only has 7600 miles, was parked in my garage. When I went to wash it this afternoon, I found that the back window had shattered.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

No sound when object is in area of vehicle when backing up.

BACK OVER PREVENTION: WARNINGS

No sound when object is in area of vehicle when backing up.

BACK OVER PREVENTION: WARNINGS

The vehicle was looked at and was told it didn’t have sensors for the problem, I can’t believe the vehicle didn’t have sensors for that problem when the rest of the vehicle has sensors for everything else. The vehicle should be recalled to have the sensors put on for safety concerns. I have a camera but no warning sound when object is detected.

LANE DEPARTURE: ASSIST

shortly after purchasing the car (06/2024) while driving (regardless of the weather or temperature, whether it’s day, night, hot, cold, etc) all of my dash warning lights come on, complete ADAS system malfunction. it shows a code for my front camera through the kia connect app and says it’s chasis related. i have taken my car in multiple times for this and i still leave with it the same day hours later. despite being told that both recommendations from my last service appointment had already been done, this is what i am left with. even after being involved in a front end collision, none of my safety features (that have never not been on) never came into play, emergency braking never happened. attaching most recent, first time addressing this issue was in august.

FORWARD COLLISION AVOIDANCE: WARNINGS

shortly after purchasing the car (06/2024) while driving (regardless of the weather or temperature, whether it’s day, night, hot, cold, etc) all of my dash warning lights come on, complete ADAS system malfunction. it shows a code for my front camera through the kia connect app and says it’s chasis related. i have taken my car in multiple times for this and i still leave with it the same day hours later. despite being told that both recommendations from my last service appointment had already been done, this is what i am left with. even after being involved in a front end collision, none of my safety features (that have never not been on) never came into play, emergency braking never happened. attaching most recent, first time addressing this issue was in august.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

shortly after purchasing the car (06/2024) while driving (regardless of the weather or temperature, whether it’s day, night, hot, cold, etc) all of my dash warning lights come on, complete ADAS system malfunction. it shows a code for my front camera through the kia connect app and says it’s chasis related. i have taken my car in multiple times for this and i still leave with it the same day hours later. despite being told that both recommendations from my last service appointment had already been done, this is what i am left with. even after being involved in a front end collision, none of my safety features (that have never not been on) never came into play, emergency braking never happened. attaching most recent, first time addressing this issue was in august.

POWER TRAIN

purchased 6-22-24 fire happened 8-14-24 at approximately 11pm, with approximately 2691 miles, fire started in engine compartment, car burned to ground, nothing left, approximately 2691 miles on vehicle. i was lucky to get out alive, i had to kick the doors open.

UNKNOWN OR OTHER

purchased 6-22-24 fire happened 8-14-24 at approximately 11pm, with approximately 2691 miles, fire started in engine compartment, car burned to ground, nothing left, approximately 2691 miles on vehicle. i was lucky to get out alive, i had to kick the doors open.

ENGINE

purchased 6-22-24 fire happened 8-14-24 at approximately 11pm, with approximately 2691 miles, fire started in engine compartment, car burned to ground, nothing left, approximately 2691 miles on vehicle. i was lucky to get out alive, i had to kick the doors open.

ELECTRICAL SYSTEM

Well, isn't it wonderful that Kia has extended the warranty on the horn assembly. Now, how do I avail myself of the warranty? Simple - if the horn DOES NOT WORK or emits an unusual or different sound just bring it to KIA for a diagnosis. Now, when is it most likely that I realize the horn DOES NOT WORK? When I need it the most, or when the bicyclist or pedestrian or whatever needs my horn to work. How in the world does KIA think it can keep possibly unsafe vehicles on the road? I have no idea but I am filing a complaint and ask all others to do so. The horn is a critical safety feature that must work all the time. How does KIA think it can get away with this? Vehicles are required to meet and continue to meet at all times Federal Motor Vehicle Safety Standards in existence at the time of manufacture. This is simply unacceptable.

ENGINE

The contact owns a 2024 Kia Soul. The contact stated that while driving on an access road at 20 MPH, the vehicle lost motive power and stalled. No warning lights were illuminated. The contact pulled over onto the side of the road to inspect the vehicle. The vehicle was restarted, and the contact started to drive however, the failure recurred. The contact inspected the vehicle but found no cause for the failure. The vehicle was restarted; however, the vehicle failed to exceed 20 MPH. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 7,000.